BUSINESS HOURS: Monday - Friday 8:00 a.m. to 5:00 p.m.
BOARD MEETINGS
Held regularly on the first and third Wednesdays of each month at 6:30 p.m.
REQUIREMENTS TO START SERVICE
To start water service, a valid government issued picture identification must
be submitted along with the completed application, and all fees including a
deposit (if required) must be paid.
DEPOSIT QUALIFICATIONS
The credit score is obtained through the social security number. If
an SSN is not provided; the customer will be considered to have the lowest
category of credit. An applicant with good credit will not be required to pay a
deposit. If the applicant does not provide a social security number or has poor
credit, they may be required to pay up
to a double deposit.
GUARANTEE DEPOSIT
After establishing a satisfactory payment record, the District will
refund the guarantee deposit by crediting the customer’s account. If service is
discontinued before 24 months, the deposit will be applied
to the closing bill, and a refund checks her the balance or a water bill will be
mailed to the customer at his/her last known address.
BILL PAYMENT
Bills for water service are rendered at the end of each month. Payment is due
upon receipt and is late 21 days after the date of billing. An outside drop box
is available to make a payment at any time. Customer’s water service will be
turned off after written notice from the District if payment is not made within
35 days of the billing date.
PAYMENT OPTIONS
The District accepts cash, check, or money order.
If you wish to pay by credit card or echeck, please visit paymentus.com
The District also offers Autopay, a convenient automatic payment option that
allows the customer to pay their monthly water bill directly from their
checking or savings account.
DELINQUENT ACCOUNT SERVICE CHARGE
Accounts not paid by the delinquent date will be charged a one-time 10%
delinquent account service charge plus a 1-1/2% per month service charge on
the unpaid balance.
FAILURE TO RECEIVE BILLINGS
The customer is still responsible for payment of water bill whether or not a
bill has been received and should notify the District if a bill has not been
received.
TURN-OFF FOR NON-PAYMENT
Water meters will be turned off for non-payment on or after the 35
th
day after
the original date of the billing for service. When the District is required to
written notice in regards to disconnection of water service, the account holder
will be charged a fee for this service. Water service turned off for non-
payment will not be turned on again until the total account balance, unlock
fees, and the double guarantee deposit (if applicable), has been paid in full.
DISTRICT OWNERSHIP OF WATER SYSTEM
FACILITIES
All customer service facilities, including the meter, are the property
of the District, and will be operated and maintained by a District
Representative only.
LOCKED METERS
Meters that are locked by the District shall not be unlocked except
by a District Representative. If a customer tampers with District property,
charges for material, labor, and water bill will be adjusted
to include the damage and usage plus a deposit of 2 1/2 times the standard
deposit will be required.
METER ACCURACY
All meters are tested before installation. No meter is installed that shows a
variance greater than 1.5% plus or minus. Any customer
has the right to have his/her meter tested upon completion of an
application and payment of the test fee. If the meter has stopped recording
usage or the meter has been removed by someone other than a District
representative, the District will estimate the usage
and apply an adjustment to the customer’s next billing.
CUSTOMER VACATING PREMISES
Customers desiring to have service discontinued should notify the District in
writing prior to vacating the premises. Unless turn-off of service is so ordered,
the customer is liable for any continued water usage.
COLLECTION OF ACCOUNTS
The District will attempt to collect all unpaid water charges including
penalties and interest by letter contact. The District retains the right
to use this and all other means of collecting unpaid accounts.
CUSTOMER COMPLAINTS
Customers are welcome to contact the District office during regular business
hours. The appropriate staff will make every reasonable attempt to come to an
understanding with the customer. Should a customer be unable to reach
satisfaction with his/her question, he/she may submit his/her question or
complaint in writing to Management for consideration. The customer may
appear before the Board after requesting to be included in the agenda.
The consumption charge for actual water use,
which funds a portion of the District’s operational
expenses including power for pumping, lab fees
for water testing and pump & well maintenance.
The charge for water service, including no water
usage, which funds a portion of the District’s
operational expenses including meter reading, leak
repair, and liability insurance.
