Travel Money Disputed Transactions
Request for Investigation
By completing this form you are accepting that your Travel Money Card(s) will be blocked permanently where the disputed
transaction(s) took place. If your secondary card is not impacted by the dispute(s), you may use this card to access your funds.
Ifthis is not the case, you should request a new/replacement set of Travel Money Card(s) before you lodge this dispute form or
use another form of payment.
Commonwealth Bank of Australia
ABN 48 123 123 124
Australian credit licence 234945
Page 1 of 3004-108 310818
Section 1 – Cardholders details
Section 2 – Reason for investigation
Travel Money Card number - Primary Travel Money Card number - Backup
I request the Bank to investigate this claim and declare that the details are true and correct to the best of my knowledge.
• Please keep a copy of this completed form and original documentation.
• The signed form must be sent by mail to the address indicated or emailed to email@example.com.
• If acknowledgement of your request is not received within 10 business days, please call Travel Money on 1300 660 700.
To: 2067 Operations Processing Centre, Reconciliations and Disputes
PO Box 492, Lidcombe NSW 1825
Facsimile number: (02) 8737 3623
I did not authorise the transaction(s) that appear on my card
I only authorised one of the transactions that appear on my card (i.e. there is a duplication)
I did engage in the transaction but did not receive the goods/services ordered (mail/telephone/internet). I have attempted to
contact the merchant without success
The attached credit voucher has not been credited to my card
I used another method of payment for this transaction, not the above Travel Money card and I enclose my proof of payment
Other (e.g. amount(s) incorrectly processed)
Details of disputed transactions as they appear in the transaction listing available at www.commbank.com.au/travelmoney
Date and Time Amount Merchant description/details
Contact telephone numbers (include STD area code)