The Twelve Attributes of an Effective
Professional / Managerial and Executive Employee
1. Job Knowledge: Demonstrates understanding of requirements of the
position. Has full grasp of current developments in the field. Routinely
demonstrates a mastery of applicable subject matter. Knows college and
state policies and procedures.
2. Planning/Organization: Sets realistic goals. Follows through in a timely
manner on assignments given and received. Makes efficient use of
resources and adjusts them to meet emergency or changing requirements.
Responds to requests for information in a complete and timely manner.
Makes effective use of time. Maintains accurate and appropriate records.
3. Communication: Effective in oral and written communications, and/or
presentations. Effectively, fairly, and responsibly assigns duties and
responsibilities. Maintains an open-door policy for communication purposes.
Conveys information, staff concerns, and problems appropriately.
4. Human Relations: Shows respect and consideration of others. Listens and
responds in an appropriate manner. Maintains a sense of humor. Gives
credit where credit is due. Maintains confidentiality in all situations. Respects
the privacy of others.
5. Leadership/Teamwork: Supports teamwork and cooperative decision-
making. Effectively motivates, leads, and guides people, committees, and
activities toward common objectives. Is decisive and responsible for
decisions. Encourages and accepts ideas of others. Is adaptable and open
to change.
6. Decision-Making: Is able to form questions, collect information, and make
decisions in a timely manner. Demonstrates flexibility in decision making
situations.
7. Judgment: Exercises good judgment in job responsibilities. Consults with
others and considers alternatives in critical situations. Knows and uses
appropriate lines of authority and refers questionable matters to next level.
8. Professionalism: Operates at the highest level of integrity. Maintains
composure in difficult situations. Is truly professional with all people, at all
levels. Presents a courteous and positive attitude.
9. Institutional Commitment: Demonstrates full understanding of his/her
responsibility within the context of the total college mission and organization.
Effectively implements all laws, policies, and procedures. Supports the work
of the college in all ways, including participation in appropriate college events.