CLIENT RIGHTS
CLIENT: The following pages are to be downloaded for your information. Please print a copy for your record and be prepared to confirm at your
first appointment that you have read and understood the information.
Arizona Statutes R9-10-1907, Office of Medical Licensing, requires that at the time of your initial appointment you be informed of your rights as a
client and, if applicable, the client’s parent, guardian, custodian, designated representative, or agent receive a copy of this document.
All clients shall be afforded the following basic rights:
1. The right to be treated with dignity, respect, and consideration;
2. The right to not be subjected to:
a. Abuse
b. Neglect
c. Exploitation
d. Coercion
e. Manipulation
f. Sexual abuse
g. Sexual assault
h. Restraint or seclusion
i. Retaliation for submitting a complaint to the Department or another entity
j. Misappropriation of personal and private property by a counseling facility’s personnel member, employee, volunteer, or student.
3. A patient, or the patient's representative, has the right to:
a. Either consent to or refuses counseling
b. Refuse or withdraw consent for receiving counseling before counseling is initiated
c. Is informed of the following:
i. The counseling facility’s policy on health care directives
ii. The patient complaint process
d. Consent to photographs of the patient before the patient is photographed, except that a patient may be photographed when
admitted to a counseling facility for identification and administrative purposes
e. Except as otherwise permitted by law, provides written consent to the release of information in the patient’s
i. Medical record
ii. Financial records.
4. The right to not to be discriminated against based on race, national origin, religion, gender, sexual orientation, age, disability, marital status,
or diagnosis;
5. The right to receive counseling that supports and respects the patient’s individuality, choices, strengths, and abilities;
6. The right to receive privacy during counseling;
7. The right to review, upon written request, the patient’s own medical record according to A.R.S. §§ 12-2293, 12-2294, and 12-2294.01;
8. The right to receive a referral to another health care institution if the counseling facility is not authorized or not able to provide the
behavioral health services needed by the patient;
9. The right to participate, or have the patient's representative participate, in the development of, or decisions concerning, the counseling
provided to the patient;
10. The right to participate or refuse to participate in research or experimental treatment; and
11. The right to receive assistance from a family member, the patient’s representative, or other individual in understanding, protecting, or
exercising the patient’s rights.
12. The right to review, upon written request, the client’s own record during the agency’s hours of operation or a time agreed upon by the
clinical director, except as described in R9-20-211(A)(6).
13. The right to review the following at the agency or at the “Department”: the A.A.C. Title 9, Chapter 20 Rules; the report of the most recent
inspection of the premises conducted by the “Department”; a plan of correction in effect as required by the “Department”; if the licensee
has submitted a report of inspection by a nationally recognized accreditation agency in lieu of having an inspection conducted by the
“Department”, the most recent report of inspection conducted by the nationally recognized accreditation agency; and if the licensee has
submitted a report of inspection by a nationally recognized accreditation agency in lieu of having an inspection conducted by the
“Department”, a plan of correction in effect as required by the nationally recognized accreditation agency.
14. The right to be informed of all fees that the client is required to pay and of the agency’s refund policies and procedures before receiving a
behavioral health service, except for a behavioral health service provided to a client experiencing a crisis situation.
15. The right to receive a verbal explanation of the client’s condition and a proposed treatment, including the intended outcome, the nature of
the proposed treatment, procedures involved in the proposed treatment, risks or side effects from the proposed treatment, and alternatives to
the proposed treatment.
16. The right to be offered or referred for the treatment specified in the client’s treatment plan.
17. The right to receive a referral to another agency if the agency is unable to provide a behavioral health service that the client requests or that
is indicated in the client’s treatment plan.
18. The right to give general consent and, if applicable, informed consent to treatment, refuse treatment or withdraw general or informed
consent to treatment, unless treatment is ordered by a court according to A.R.S. Title 36, Chapter 5, is necessary to save the client’s life or
physical health, or is provided according to A.R.S. 36-512.
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