Fill - Medical Assistant Clinical Program Handbook 2019-2020 The BPCC (Bossier Parish Community College)

Medical Assistant Clinical Program Handbook 2019-2020

The BPCC faculty and administration reserves the right to make changes to the policies and

procedures included in this handbook as deemed necessary to promote the goals of the program

and to ensure compliance with College, regulatory agency and/or clinical affiliate requirements.

Medical Assistant Clinical Program Handbook 2019-2020 
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Table of Contents 
Purpose of the Program Handbook ..................................................................................... 4 
Mission Statement ............................................................................................................... 4 
Nondiscrimination Statement.............................................................................................. 4 
Program Learning Outcomes .............................................................................................. 5 
Faculty................................................................................................................................. 5 
Program Accreditation Information .................................................................................... 7 
Advisory Committee Information ....................................................................................... 7 
Clinical Admissions Requirements ..................................................................................... 7 
Essential Requirements ....................................................................................................... 8 
Clinical Fees and Expenses ................................................................................................. 9 
Health and Insurance Information ...................................................................................... 9 
Malpractice Insurance ..................................................................................................... 9 
Accidents or Illness expenses ......................................................................................... 9 
Health Insurance ........................................................................................................... 10 
Release of Information for Preparation of Clinical Assignment ...................................... 10 
Background Checks .......................................................................................................... 10 
Facility Refusal or Delay of Results ............................................................................. 11 
Positive Background Check Findings ........................................................................... 11 
Additional Background Checks .................................................................................... 11 
Drug/Alcohol Testing ....................................................................................................... 12 
Clinical Attendance ........................................................................................................... 12 
Prohibition Against Performing Services ......................................................................... 13 
Student Academic Integrity .............................................................................................. 13 
Programmatic Counseling ................................................................................................. 13 
Disciplinary Referral ......................................................................................................... 14 
Computer Usage................................................................................................................ 14 
Due Process ....................................................................................................................... 14 
Confidentiality .................................................................................................................. 15 
HIPAA .......................................................................................................................... 15 
Business Practices ......................................................................................................... 16 
Protected Health Information (PHI) and the Educational Experience .......................... 16 
Publication .................................................................................................................... 16 
Academic Standards.......................................................................................................... 17 
Policy on Credit for Experiential Learning ....................................................................... 17 
Affective Skills Expectations ............................................................................................ 17 
Summary of Role/Responsibilities of the Student During Clinical Experiences .............. 18 
Complaints ........................................................................................................................ 19 
Students ......................................................................................................................... 19 
Other Complaints .......................................................................................................... 19 
Removal of a Student from a Clinical Site ................................................................... 19 
BPCC’s Under No Obligation .......................................................................................... 19 
Program Specific Information........................................................................................... 20 
Procedure for Practicum Establishment and Practicum Student Evaluation .................... 20 
Policy for Placement of Graduates from Medical Assisting Program .............................. 22 
Social Media ..................................................................................................................... 22 

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Professional Appearance ................................................................................................... 24 
Special Events ................................................................................................................... 24 
Care of Patients with Known Active Tuberculosis (TB) .................................................. 24 
Student Injury.................................................................................................................... 25 
Exposure ........................................................................................................................... 25 
BPCC Resources and Electronic Communication ............................................................ 26 
Student Resources ............................................................................................................. 27 
Student Program Handbook Acknowledgement ............................................................... 28 
Authority to Release Drug and / or Alcohol Testing Records .......................................... 29 
Background Check Consent .............................................................................................. 30 
Consent for Information Release in Preparation for Clinical Assignment ....................... 31 
Student Consent - Memorandum of Understanding ......................................................... 32 
Patient/Client Confidentiality Statement .......................................................................... 33 
Authorization for Imaging Release ................................................................................... 34 
Computer Usage................................................................................................................ 35 
BPCC Under No Obligation ............................................................................................. 36 
Medical Assistant – Essential Requirements .................................................................... 37 
Clinical Medical Assistant Student Agreement ................................................................ 43 
BPCC College Waiver…………………………………………………………………...44 
Acknowledgement of Social Media Policy ....................................................................... 45 
Clinical Student Disclosure of Clinical Requirements ..................................................... 46 
Health Status Statement Form .......................................................................................... 48 

Medical Assistant Clinical Program Handbook 2019-2020

Purpose of the Program Handbook

The Bossier Parish Community College (BPCC) Program Handbook serves to inform

students about the curriculum, rules, regulations, and policies of the clinical programs at

BPCC. It also serves to disseminate clear information and guidelines for use in decision-

making. The information in this handbook is intended to provide each student with the

knowledge of the intent and expectations of the Program for which he/she is enrolled.

This Handbook is not intended to replace the BPCC Catalog or the BPCC Student

Handbook.

The student must abide by the policies established by each program, rules and policies of

clinical affiliates, and the standards established by the respective professions.

For the purpose of the handbook “clinical” shall refer to all components of the curriculum

in which the student is assigned to locations outside of the BPCC classroom and

laboratory. These include, but are not limited to, hospitals, clinics, physicians’ offices,

fire departments, emergency transport units, pharmacies, medical records facilities and

surgical centers. Students will also be responsible for following the clinical site’s policies

and procedures while in their facility.

Mission Statement:

The mission of the Medical Assistant program is to provide quality education in medical

office clinical, administrative, and professional skills to students so they can successfully

practice as a medical assistant.

Nondiscrimination Statement

Bossier Parish Community College does not discriminate on the basis of race, color,

national origin, gender, age, religion, qualified disability, marital status, veteran's status,

or sexual orientation in admission to its programs, services, or activities, in access to

them, in treatment of individuals, or in any aspect of its operations. Bossier Parish

Community College does not discriminate in its hiring or employment practices.

Title VI, Section 504, and ADA Coordinator

Angie Cao, Coordinator

Advising Center, F 254

6220 East Texas Street

Bossier City, LA 71111

Phone: 318-678-6511 Hours: 8:00 a.m.-4:30 p.m. Monday - Friday, excluding holidays.

Email: acao@bpcc.edu

Equity/Compliance Coordinator

Teri Bashara, Director of Human Resources

Human Resources Office, A-105

6220 East Texas Street

Bossier City, LA 71111

Phone: 318-678-6056 Hours: 8:00 a.m.-4:30 p.m. Monday - Friday, excluding holidays.

Medical Assistant Clinical Program Handbook 2019-2020

Program Learning Outcomes

Recipients of the Associate of Applied Science in Medical Assistant and

the Technical Diploma in Medical Assistant will be able to demonstrate:

A. effective communication in the medical office environments

through utilization of active listening, interviewing, instructing,

and documenting skills with patients, families, and health care

professionals in recognition of diverse cultures;

B. utilization of critical thinking to identify, analyze, and problem -

solve in the clinical and administrative medical assistant work

place;

C. application of concepts of anatomy, physiology, medical

terminology, pharmacology, pathophysiology, medical dos age

calculation, laboratory testing, computer skills and other current

technologies to perform as a medical assistant;

D. the ability to think and act as a professional by using effective time

management, organization, provisions for safety and legal/ethical

principles; and

E. Competency in the performance of administrative and clinical skills

appropriate to the role of a medical assistant.

Faculty

Program Director and Clinical Coordinator:

Erica Mullins, BS, CMA (AAMA), PBT (NHA)

Instructor

Building B, Room 121

318-678-6369

emullins@bpcc.edu

Program Faculty

Pam Tully, MHS, MT (ASCP), PBT (ASCP)

Professor

Building B, Room 108

318-678-6355

ptully@bpcc.edu

Shonda Miles, MBA, CPC, CPC-I, CCS, CCS-P, CRC, CPB

Instructor

Building B, Room 106

318-678-6356

mmiles@bpcc.edu

Medical Assistant Clinical Program Handbook 2019-2020

Constance Winter, MPH RN

Professor

Building B, Room 108

318-678-6382

cwinter@bpcc.edu

Dean:

Carolyn Burroughs

Division of Science, Nursing, and Allied Health

Building B, Room 149

cburroughs@bpcc.edu

Office: 318-678-6082

Program Coordinator:

Shunta Spearman

Division of Science, Nursing, and Allied Health

Building B, Room 105

sspearman@bpcc.edu

Office: 318-678-6052

Fax: 318-678-6199

Program Administrative Assistants:

Tonia Sharp

Division of Science, Nursing, and Allied Health

Building B, Room 148

tsharp@bpcc.edu

Office: 318-678-6110

Fax: 318-678-6199

Cindy Adams

Division of Science, Nursing, and Allied Health

Building H, Room 133

cyadams@bpcc.edu

Office: 318-678-6080

Program Accreditation Information

The Bossier Parish Community College Medical Assistant Technical Diploma Program is

accredited by the Commission on Accreditation of Allied Health Education Programs

(www.caahep.org) upon the recommendation of the Medical Assisting Education Review

Board (MAERB)

Medical Assistant Clinical Program Handbook 2019-2020

Commission on Accreditation of Allied Health Education Programs

25400 U.S. Highway 19 North, Suite 158

Clearwater, FL 33763

727-210-2350

www.caahep.org

Advisory Committee Information

Each program has an advisory committee with the charge of providing broad-based input

to institutional programs. Advisory committees consist of faculty, administrators,

professionals (employers, physicians, others), community representatives, graduates, and

student representatives. Meetings are held at least annually to allow for discussions and

decisions relative to programmatic curriculum modifications or revisions, student

academic and clinical performance, graduate examination results, employer feedback on

graduate entry-level performance, ensure program responsiveness to change, and hiring

trends.

Decisions made by advisory committees requiring administrative action will be presented

to the Vice Chancellor for Academic Affairs, the Curriculum Committee, the governing

board or other board or committee as deemed appropriate. Minutes of these meetings are

maintained in the Division Office and distributed to the advisory committee membership

and BPCC administration.

Clinical Admissions Requirements

Clinical admission to the program is successful completion of either ALHT 201 or ALHT

203, Application and Essential Requirements form completion, an email to the program

director acknowledging admission into the program, and attendance at the mandatory

orientation meeting.

Upon selection to a program, the student will be required to submit the following items:

 Health Status Statement – must be submitted on the form provided by the

program director and must be signed by a physician

 Immunization/Laboratory test results – must submit official immunization

records and laboratory test reports (List of program specific

immunizations and laboratory tests may be located in the section titled

“Student Resources”)

 Health Insurance documentation – must be maintained while in program

 American Heart Association Healthcare Provider Basic Life Support

Certification (commonly known as CPR card)– must be maintained while

in program

 OSHA Certification – current for the year

 HIPAA Certification- current for the year

Medical Assistant Clinical Program Handbook 2019-2020

 Any additional information required by the clinical facility (ies)

Upon selection to a program, the student will be required to sign the following releases

and forms (copies for these forms may be located in the section titled “Student

Resources”):

 Consent for Information Release in Preparation of Clinical Assignment

Form

 Consent for Background check

 Drug/Alcohol Testing Consent form

 Memorandum of Understanding

 Student Information Release form

 Image Release form

 Acknowledgment of BPCC Clinical Handbook form

 BPCC’s Under No Obligation Form

 Computer Usage Policy

 Patient Confidentiality Agreement

 Clinical Medical Assistant Student Agreement

 Any additional forms required by the clinical facility (ies)

Essential Requirements

Allied health program admissions are based on academic achievement and additional

program specific non-academic criteria that can be referenced in the catalog. Essential

Requirements have been established by each program identifying the occupational

specific technical standards required of students in the program. Decisions to apply for

admission to a clinical program should be made after considering the program Essential

Requirements.

It is the responsibility of this program to be concerned with the rights of patients and

clinical sites and to only place students in clinical education that are capable of providing

safe, high quality health care. The list of Essential Requirements for this program can be

located in the section titled “Student Resources”. The Essential Requirements represent

reasonable expectations for a student enrolled in a specific clinical program at BPCC.

It is the responsibility of the program applicants to carefully review the Essential

Requirements and ask questions if not familiar with the standards and skills listed.

Certain chronic or recurrent illnesses and problems that interfere with patient care or

safety may be incompatible with clinical training or clinical practice. Conditions that may

lead to a high likelihood of student absenteeism should be carefully considered.

Deficiencies in knowledge, judgment, integrity, character, or professional attitude or

demeanor which may jeopardize patient care may be grounds for course/rotation failure

and possible dismissal from the program. All applicants to the program must have the

ability to meet the standards and skills listed in the Essential Requirements if accepted to

Medical Assistant Clinical Program Handbook 2019-2020

the program in order to complete the educational requirements for the certificate or

degree sought.

If a student cannot demonstrate the standards and skills contained within a program’s

Essential Requirements without accommodation, it is the responsibility of the student to

request an appropriate accommodation with the Coordinator for Section 504 and ADA,

(Career Services, Building F, 318-678-6005) by the clinical program’s application

deadline. The College is committed to the principle of equal opportunity as defined in

the catalog and will provide reasonable accommodation as long as it does not

fundamentally alter the nature of the program offered and does not compromise patient

safety, or impose an undue hardship such as those that cause a significant expense or are

unduly disruptive to the educational process.

A copy of essential requirements specific to the clinical program is included in the

program application, on the BPCC website, and in the Student Resource section of this

handbook.

Clinical Fees and Expenses

A clinical fee is charged, in addition to regular college tuition, for each clinical program.

This fee is required each semester that a student is scheduled to practice in a clinical

facility. The regular college tuition and fees are listed in the BPCC Catalog Students may

incur expenses in addition to tuition and fees for items including physical exam,

laboratory testing, immunizations, health insurance, required uniform, books and other

program specific requirements.

The CMA (AAMA) Certification/Recertification Examination is a requirement of

graduation. The expense for the examination is included as a fee for ALHT 210.

Health and Insurance Information

Malpractice Insurance for students enrolled in clinical programs is provided by the

Louisiana Office of Risk Management. Coverage terminates when a student graduates or

is no longer enrolled. This policy covers students only during assigned clinical practice.

Accidents or Illness expenses that occur at a clinical facility are not the responsibility of

the clinical affiliate. Each student must assume responsibility for the cost of treatment.

Health Insurance for students enrolled in clinical programs is not provided by BPCC.

Students are required to maintain personal health insurance during the duration of their

clinical practice. A student unable to maintain health insurance will be dismissed from

the program.

Medical Assistant Clinical Program Handbook 2019-2020

Release of Information for Preparation of Clinical Assignment

Students are required to sign a Consent for Information Release in Preparation of

Clinical Assignment form. This will allow BPCC and its representatives to release

information to clinical affiliate(s) for approval to schedule a student clinical experience

and maintain a student’s clinical rotation. The information that will be released includes

the following:

 Name

 Contact information

 Social Security Number

 Date of birth

 Background check results

 Drug/Alcohol Testing results

 Health information

 OSHA certification

 HIPAA certification

 BLS certification

 Health Insurance Information

 Academic and clinical performance and status

 Emergency contact information

 Vehicle registration information

 Any other site requested information

The ability to place a student in a clinical rotation is not possible without the sharing of

this information; therefore, failure to authorize this release of information will result in

the student being unable to perform clinical rotations.

Background Checks

Background checks are a required prerequisite for BPCC’s clinical affiliates. Students

enrolled in a program requiring clinical placement, shall consent to have a background

check(s) performed and for the results to be shared with school administration, clinical

faculty, and clinical affiliates. It is the student’s responsibility to fully disclose all

incidents that result in an arrest, warrant, or violation of the law

before, during, or after

the background check. Any above referenced activities shall result in immediate

disclosure of said information to current or potential clinical affiliates and an additional

background check being performed with all results disclosed to the clinical sites.

Omission of and/or failure to disclose information will be regarded as an intentional

falsehood and shall be reported to the clinical sites.

Excluding moving and nonmoving traffics, except DWI and DUI

Medical Assistant Clinical Program Handbook 2019-2020

Any and all findings will be released to the above named parties and to any accrediting

agency and/or regulatory agency as required by law. Although positive findings do not

immediately interfere with the student’s standing in the clinical program, the findings

will be released to the clinical affiliate. It is the clinical affiliate’s decision to permit a

student to perform a clinical rotation in their facility.

Facility Refusal or Delay of Results

Should a student be unable to complete all required rotations or assignments due to

refusal or delay of a clinical affiliate to accept the student, the student may be unable to

complete the clinical course and may ultimately be unable to complete the clinical

program.

Common causes for a delay of results are positive findings, multiple names or alias,

multiple locations of residence, locations of residence outside of the continental United

States, residence in a parish or county with limited or fixed schedules for performing

background checks, unusual or frequent social security number usage, or student

submission of incorrect information.

Positive Background Check Findings

If a student should have positive background check findings, the student may provide

court documents, receipts, personal statement of events, and/or certificates of completion

of court ordered interventions to the program coordinator. These documents will be

submitted to clinical affiliates for review. Some clinical affiliates may require this

documentation to determine if permission to rotate through the facility will be granted.

The facility has the right to refuse permission regardless of the charge, level of the

charge, circumstances surrounding the charge, or outcome of the charge. The decision of

the facility is final.

Additional Background Checks

Clinical affiliates have the right to perform additional background checks and the

associated cost may be the responsibility of the student. Students will be notified prior to

submitting for background checks that may result in additional cost. Failure to submit to

these additional background checks will prohibit the student from being placed in the

facility and may ultimately result in immediate dismissal from the program. Contact

Shunta Spearman, Program Coordinator, (sspearman@bpcc.edu) room B 105, for further

information.

Drug/Alcohol Testing

Drug/Alcohol Testing is another required prerequisite for BPCC’s clinical affiliates.

Students consent to a drug/alcohol test and for the results to be shared with

Medical Assistant Clinical Program Handbook 2019-2020

administration, clinical faculty, clinical affiliates, and all other agencies as directed by

law and/or program accreditation. A drug/alcohol screen will be performed prior to

placement into clinical rotation and may also be performed randomly, during incidences

of suspicious behavior, or upon clinical affiliate request or requirement. Any and all

findings will be released to the above named parties. A non-refundable drug/alcohol

screen fee will be charged to the student for drug/alcohol testing performed by a BPCC

contracted vendor, however, if a Clinical Affiliate requires a separate or additional

drug/alcohol testing the student may be responsible for these charges.

A positive drug/alcohol test will result in the student immediately being prohibited to

continue in the clinical program with a recommendation for dismissal from the clinical

program being sent to the Office of Student Services. Once the program coordinator has

received the results of a positive drug/alcohol screen, a letter will be sent to the student

reiterating the Drug/Alcohol Testing policy and recommending that the student contact

the Admissions Department to withdraw from the program courses. Any and all findings

will be released to the Program Director, Program Faculty, Administration, Clinical

Affiliates and to any accrediting agency and/or regulatory agency as required by law.

The dismissal from the clinical program for a positive drug/alcohol test will remain on

the student’s intra-campus record. This will prohibit the student from applying to any

BPCC clinical program for the period of one full calendar year. After the period of one

full calendar year, the student may apply to any BPCC clinical program assuming

completion of program prerequisites and meeting of program eligibility requirements.

Contact Shunta Spearman, Program Coordinator, (sspearman@bpcc.edu) room B 105, for

further information.

Clinical Attendance

Students are required to attend all clinical classes as scheduled. In the event of illness,

emergency or other situations causing absence or tardiness, the student is required to:

 speak to the contact person at the clinical site prior to the beginning of the

scheduled day

o FAILURE to notify the clinical site of an absence or tardy will

result in an unexcused absence.

 notify the medical assistant clinical coordinator immediately after

speaking with the clinical site contact person by phone, message, or email

o FAILURE to notify the medical assistant clinical coordinator of

an absence or tardy will result in an unexcused absence.

 students are advised to be at the clinical site at least 15 minutes prior to the

start of the scheduled day

 students must make-up any missed, excused absences

 in addition to attending the clinical site, there will be required meetings

scheduled on campus throughout the semester

o FAILURE to attend the on-campus meetings will result in an

unexcused absence

Medical Assistant Clinical Program Handbook 2019-2020

 an unexcused absence will result in written counseling and a reduction in

the student’s grade of 10% for ALHT 210

 two unexcused absences will result in Office of Student Services

notification with recommendation to dismiss

 a minimum of 220 hours must be completed prior to the end of the

semester or the student may earn a failing grade

Students who are tardy (defined as more than 10 minutes late) are considered

absent and the same procedure and policies apply. This includes the on-campus

meetings.

Students should be aware that if employment interferes with attendance and participation

in clinical classes these absences will be unexcused and students will be subject to written

counseling. Also, a recommendation of disciplinary action to the Office of Student

Services will be made.

Prohibition Against Performing Services

Students do no perform services in lieu of a clinical site’s staff or employees.

Student Academic Integrity

Students should be aware of the Student Academic Integrity policy described in the

Student Handbook and that if the policy is violated, they will be subjected to disciplinary

sanctions listed in the Student Handbook.

Programmatic Counseling

BPCC is dedicated to the development of professionals. Programmatic Counseling is a

means for an instructor to further communicate with a student about behavior or actions

that are unbecoming for a professional. The programmatic counseling documentation is

maintained in the student’s file, but will be released to the Office of Student Services

should the behavior require disciplinary action or intervention.

Disciplinary Referral

At any time unsatisfactory behavior in the clinical, laboratory, or classroom setting is

identified as requiring disciplinary action, the following procedure will apply:

1. The instructor will immediately fax (318-678-6474) a completed

Disciplinary Referral Form to the Office of Student Services. The

instructor should also fax any supportive documentation.

Medical Assistant Clinical Program Handbook 2019-2020

2. The instructor does NOT contact the student regarding this referral. The

student will be contacted by the Office of Student Services.

3. After review of the documentation and meeting with the student, the Vice

Chancellor for Student Services will determine the course of disciplinary

action.

4. The instructor will be notified by the Vice Chancellor for Student Services

of the disciplinary action taken.

Certain behaviors, including but not limited to the following, may result in

immediate removal from the clinical site with a referral for dismissal from the

program being sent to the Office of Student Services:

 Failure to submit to a criminal background check

 Jeopardizing patient safety

 Failure to maintain personal health insurance

 Failure to consent to a background check, drug/alcohol screen, or

Release of Information for Preparation of Clinical Rotation

 Violation of patient’s rights

 Violation of patient’s confidentiality

 Falsifying data or records

 Illegal behavior or act

 Possession or use of intoxicants or narcotics

 Failure to follow the instructions of employees of the facility

 Any conduct that results in dismissal from a clinical site or

programmatic course

Computer Usage

BPCC encourages and embraces technology and the opportunities for learning it

provides. However, students must behave in a manner that is ethical and legal when

utilizing the computers, internet, and wireless internet connection at School and in a

clinical setting. Students are only permitted to perform activities that are academic in

nature when using these resources. The computer and internet usage is monitored to

ensure these resources are not abused. Failure to act in a manner that is ethical and/or

legal will result in the Office of Student Services being contacted with a recommendation

for disciplinary action.

Medical Assistant Clinical Program Handbook 2019-2020

Due Process

Students have the right to appeal any grade or disciplinary action. The process of appeal

is described in BPCC student Handbook, available on-line at

http://www.bpcc.edu/studenthandbook/index.html.

Confidentiality

HIPAA

Students are expected to respect patient rights at all times during the education process

and after completion of course / programmatic enrollment. Any and all information

students have exposure to during laboratory, classroom, field trips, and clinical rotation is

to remain confidential. Failure to maintain this confidentiality is unethical and illegal.

Breaches of confidentiality will not be tolerated. The Office of Student Services will be

contacted in such an instance.

Specifically per HIPAA guidelines, the following behaviors are prohibited:

 Releasing confidential patient/client information by any means (i.e., verbally,

electronically, or in print) to any individual/agency who does not have the

legitimate, legal or clinical right to the information

 Unauthorized use, copying, or reading of patient medical records

 Unauthorized use, copying or reading of employee/hospital records

 Taking patient records outside the clinical facility

 Any tampering of patient information

This policy/agreement applies not only to patients/clients with whom the student has

direct contact, but for any personal/confidential information the student may have access

to while in the clinical setting.

The student must use discretion when discussing patient/client information with other

appropriate individuals to assure that the nature of the discussion remains professional

and pertains only to information clinically relevant. The student must make every effort

to assure that such conversations cannot be overheard by those not involved in the

patient’s care.

Violations of this policy/agreement may result in sanctions and may be grounds for

dismissal from the clinical program.

Some clinical facilities will have additional policies related to protecting patient/client

information that the student will be expected to follow.

Medical Assistant Clinical Program Handbook 2019-2020

Business Practices

Students are expected to respect the confidentiality of business practices at all times

during the education process and after completion of course / programmatic enrollment.

Any and all information students have exposure to during laboratory, classroom, field

trips, and clinical rotation is to remain confidential. Failure to maintain this

confidentiality is unethical and in some cases illegal. Breaches of confidentiality

including but limited to the release of information regarding equipment used, computer

software capabilities, documentation protocols, or medication formulations will not be

tolerated. The Office of Student Services will be contacted in such an instance.

Specifically the following behaviors are prohibited:

 Releasing confidential business practices by any means (i.e., verbally,

electronically, or in print) to any individual/agency who does not have the

legitimate, legal or clinical right to the information

 Unauthorized use, copying, or reading of confidential business practices

 Unauthorized use, copying or reading of employee/hospital records

 Taking documentation of business practices outside the clinical facility

 Any tampering of business practice documentation

This policy/agreement applies not only to business practices with whom the student has

direct contact, but for any confidential information the student may have access to while

in the clinical setting.

The student must use discretion when discussing business practice information with other

appropriate individuals to assure that the nature of the discussion remains professional

and pertains only to information clinically relevant. The student must make every effort

to assure that such conversations cannot be overheard by those not involved in the

clinical setting’s business practices.

Violations of this policy/agreement may result in sanctions and may be grounds for

dismissal from the clinical program.

Some clinical facilities will have additional policies related to protecting business

practice information that the student will be expected to follow.

Protected Health Information (PHI) and the Educational Experience

If students need to bring protected health information (PHI) back to the institution for

teaching purposes, the student must remove all patient-identifying elements and receive

approval from the instructor and/or preceptor prior to removal from the institution. NO

copies are to be made of patient sensitive chart information. Students may not take any

patient imaging studies from the institution.

Medical Assistant Clinical Program Handbook 2019-2020

Publication

A student shall not submit for publication any material relating to the clinical rotation

without prior written approval by the clinical site and BPCC.

Academic Standards

Students must earn a “C” or better in all classes taken towards the Medical Assistant

degree. ALHT 201 is offered only during the spring semester; ALHT 203, offered only

during the fall semester. These courses are taken prior to or with the Medical Assistant

Practicum (ALHT 210). Successful completion (with a “C” or higher) in ALHT 201 or

ALHT 203, completion of the medical assistant application, completion of the essential

requirements form, and written acknowledgement of program acceptance are required for

acceptance into the program.

Specific criteria for earning a grade of “C” or higher is described on the syllabus of each

course, which is given to each student on the first day of class and posted online at

www.bpcc.edu .

The student should successfully complete ALHT 201 and ALHT 203 during the last 2

semesters of the program. With unsuccessful completion in either one of the above two

courses, when the other course has been completed successfully; the student may repeat

the unsuccessful course a maximum of one time. The unsuccessful course must be

completed the next semester it is offered.

The Externship/Practicum must be taken within one year of beginning the second course.

The Externship/Practicum is the last program course completed.

Policy on Credit for Experiential Learning

Credit for experiential learning is not allowed for the following Medical Assistant

Program courses: ALHT 201, ALHT 209, MOS 107, ALHT 203, or ALHT 210.

Affective Skills Expectations

In addition to requirements related to technical skill development during clinical practice

experiences, the Program additionally expects students to demonstrate affective behaviors

consistent with a “professional”. Students are expected to conduct themselves in a

professional manner at all times during clinical experiences. The policies and procedures

of the Program and of the Clinical Facility must be adhered to. Specifically, the Program

has defined the expected affective behaviors/skills as:

• Commitment to Learning

• Interpersonal Skills

• Communication Skills

• Effective Use of Time & Resources

Medical Assistant Clinical Program Handbook 2019-2020

• Use of Constructive Feedback

• Problem Solving

• Critical Thinking

• Professionalism

• Responsibility

• Stress Management

Preceding the first clinical experience, students will receive more detailed descriptions,

expectations and examples related to each of the affective skills.

Preceptor and instructor feedback is solicited during each clinical experience on the

student’s professional skills and course requirements related to which skills must be

satisfactory during the rotation(s).

Summary of Role/Responsibilities of the Student During

Clinical Experiences

While individual clinical practice course syllabi describe requirements for each clinical

experience specifically, students participating in clinical education courses have the

following global responsibilities:

a. secure and wear appropriate uniform/dress designated by each site

b. assume travel and accommodation expenses related to each

assigned clinical site

c. read and abide by the policies, procedures and standards of the College, the

Program, the clinical facility and the profession.

d. fulfill and maintain all prerequisite requirements for clinical education

identified by the Program and the clinical site

e. actively participate in the clinical learning process

f. complete all assignments requested by the Program or the clinical site

g. complete a Student Assessment of the Clinical Education Site/Clinical

Experience form and submit to the program director.

Medical Assistant Clinical Program Handbook 2019-2020

Complaints

Students

A complaint from an outside source about a student enrolled in a BPCC allied health

program, that at the time of the complaint is acting in a capacity to represent the College

or Program, will be dealt with according to the Program/College’s discipline policies and

procedures.

Other Complaints

A complaint received by a representative of the BPCC allied health Program which falls

outside of existing policies for discipline or due process will be documented and

forwarded to the Dean of Science, Nursing & Allied Health. Actions taken related to

these complaints will vary depending upon the nature of the complaint. Documentation

of the complaint and action(s) taken will be kept within the Division.

Removal of a Student from a Clinical Site

If a student is asked to leave or not return to a clinical site, the program director must be

notified immediately. The circumstances surrounding the student’s removal will

influence the student’s program progression and processing.

Students who have been removed or instructed not return to a clinical site must not return

to the site or contact the site. Students who do not follow these instructions will be

managed as an unwanted guest as directed by the facility’s security protocol.

BPCC’s Under No Obligation

BPCC strives to provide the best education for all of its students. The School’s attention

and compliance with regulatory and accreditation agencies is continuous. However, a

student’s graduation or completion of a course or program does not ensure a student’s

ability to successfully pass a national credentialing or certification examination or

approval for licensure that may be required to practice. It is the student’s responsibility to

maintain his/her adequate academic and clinical skill and to further improve them to a

mastery level if passing a national credentialing or certification examination is one’s

goal. It is the student’s responsibility to meet the criteria set forth by the licensure board

or organization if obtaining a license is one’s goal. Graduation or successful completion

of a BPCC course or program only indicates a student has met the minimum requirements

set forth by BPCC and/or its regulatory and accreditation agencies.

Medical Assistant Clinical Program Handbook 2019-2020

Program Specific Information

Students must contact the clinical site one week prior to the start date of the specific

practicum. At this time the following must be obtained by the student:

 determine when the work schedule will be finalized

 determine the times when the time sheet will be signed by the clinical site

contact person

 parking guidelines

 name of the clinical site contact person and method to contact person such

as phone, email, etc.

 provide clinical site contact person with the completed Student Biography

Form and Practicum Evaluation of Student

 submit completed clinical rotation schedule to program director at the end

of the first clinical rotation week

Students may not conduct personal business during clinical time. Personal electronic

equipment such as, but not limited to cell phones, laptops, iPods, and etc. are not allowed

in the clinical area.

Information may need to be dispersed by instructor to students during practicum weeks.

Students are expected to check student email and MyBPCC (Canvas) several times/week

for information.

Procedure for Practicum Establishment and Practicum Student Evaluation

Purpose

Establish practicum sites for the Bossier Parish Community College (BPCC) medical

assistant students in order to gain work experience and gain competence by performing

medical assistant administrative and clinical duties in a physician’s office or other

ambulatory medical facilities.

Procedure

Physicians’ offices and other ambulatory medical facilities become medical assistant

practicum sites in one of the following methods:

 the physician’s office/ambulatory medical facility requests to participate

 BPCC invites the physician’s office/ambulatory medical facility participate

 students request a specific physician’s office/ambulatory medical facility to be

considered for participation

The potential practicum site must meet the following qualifications:

 provides educational and learning experiences in the areas of clinical and/or

administrative medical assisting

 provides a minimum of 110 hours of training per a 4 week time schedule.

Medical Assistant Clinical Program Handbook 2019-2020

 provides staff committed to the educational needs of the student

 will enter into an affiliation agreement with BPCC

 agrees to evaluate the effectiveness of the medical assistant student's performance

and progress toward meeting specific learning objectives

 agrees to be evaluated by student regarding the quality of experience provided

 agrees to sign the student’s time sheet acknowledging accuracy of student

practicum hours

Before a student is placed at a practicum site the following occurs:

 an affiliation agreement must be signed by the physician’s office/ambulatory

medical facility and BPCC. The affiliation agreement contains general

information; responsibilities of the college; responsibilities of the facility; terms

of agreement, termination, and modification; and is signed by both the college and

facility

 an affiliation agreement may be initiated by BPCC or the practicum site

 the program coordinator:

o is made aware of a potential site through the program director or the

potential practicum site

o facilitates the completion of the affiliation agreement with BPCC and the

potential site

o provides the program director with the affiliation agreement status of

potential practicum sites

 a visit to the site is made by the practicum coordinator to determine

appropriateness of the potential practicum site. Expectations of the college and

practicum site are discussed. The college expectations include:

o student orientation to facility including meeting staff, review of facility

policies/procedures, review of safety procedures, general work routines,

time records, student contact person information, facility expectations,

break/lunch procedures, and parking

o student will shadow staff until both are comfortable with the student

functioning independently

o the practicum coordinator will visit the facility at a minimum of one time

during each students’ rotation

o the practicum coordinator may communicate with the facility by phone or

email throughout the students’ rotation

o the practicum coordinator expects the facility to contact the college as

needed, at any time, for any reason.

A decision on the continued use of the practicum site is made every semester:

 by the program coordinator and director based on

o the number of students available

o data from the student evaluations of the practicum site

o and data from the program faculty resource survey

 by the practicum site’s willingness to continue to participate.

Medical Assistant Clinical Program Handbook 2019-2020

Policy for Placement of Graduates from Medical Assisting Program

Purpose: to prepare and assist students and recent graduates in the job placement.

The job placement process begins for students in the ALHT 109 course where they

complete resumes, practice interview skills, and explore career options. The campus

career service is available to students/graduates for further information on job search

techniques and tools, job postings, and job fairs.

Graduates begin their job search through:

 their practicum site(s)

 information received from the program director emailed to them

 attending job fairs on campus

 viewing BPCC website for job postings

Other opportunities for employment

 program director is contacted by ambulatory care facilities requesting eligible

graduate medical assistants to apply for openings at their facilities

 current job opportunity information provided to recent graduates through email

Social Media

Online communication through social media and networking is a recognized form of

daily communication. BPCC’s Allied Health Programs have expectations for

responsible, professional and ethical behavior with this form of interaction/expression.

These guidelines are intended to more clearly define Program expectations for

appropriate student behavior related to social media and to protect the privacy and

confidentiality of patients, fellow students, faculty/staff, clinical educators and BPCC

affiliated facilities.

For the purposes of this policy, “social media” include but are not limited to:

 Social networking sites such as Facebook or Instagram

 Video and photo sharing websites such as YouTube, Snapfish, Flickr

 Microblogging sites such as Twitter

 Weblogs and online forums or discussion boards

 Any other websites or online software applications that allow individual users to

post or publish content on the internet

BPCC Program students are expected to understand and abide by the following

guidelines for use of social media:

 Students should be aware that there is really no such thing as a private social

networking site. Comments can be forwarded or copied and search engines can

retrieve posts years after the original publication date, even if the post has been

deleted.

Medical Assistant Clinical Program Handbook 2019-2020

 Employers are increasingly conducting web searches on job candidates before

extending offers. Content posted that is unprofessional or irresponsible may cost

students job opportunities.

 Understand that as part of entering a profession, students will interact with

individuals who reflect a diverse set of customs, values and points of view. As a

professional, caution should be used to not only avoid obviously offensive

comments (ethnic slurs, defamatory comments, personal insults, obscenity, etc.)

but also to demonstrate proper consideration of privacy and of topics that may be

considered objectionable or inflammatory, such as politics and religion.

 Students are prohibited from initiating “friend-requests” (or the like) with clinical

instructors or other staff of facilities to which they have been assigned. Students

are also prohibited from initiating or accepting friend requests from

patients/clients of those clinical facilities.

 A violation of the privacy of a patient, instructor, clinical affiliate, college

faculty/staff member or classmate is extremely serious. This includes violations

to HIPAA and FERPA policies and additionally may include disclosure of

confidential information related to business practices of clinical affiliates. Such

behavior may result in failure of a clinical practice course, a recommendation to

the Office of Student Services for dismissal from the program and may also put

the student at risk of legal liability. Students utilizing social media should make

absolutely no reference to patients, clinical sites or clinical instructors, even if

names are not given or if the student attempts to remove identifying information

from the comment.

 Posting/publication/distribution of pictures, audio or video of patients, clinical

affiliate facilities/instructors/staff, college facilities/faculty/staff or classmates is

prohibited unless the student receives written permission from the subject(s),

clinical affiliate, and the Program/college.

 Students should use discretion when selecting the appropriate time and place for

utilizing social media so as not to interfere with classroom instruction/learning or

clinical experience performance. For example, posting “status updates” during

class or during the clinical day from a smart phone is prohibited.

Violations of the social media policy are considered professional behavior violations and

will result in Programmatic Counseling and if appropriate a disciplinary referral to the

Office of Student Services.

Medical Assistant Clinical Program Handbook 2019-2020

Professional Appearance

Clinical rotations, ALHT 201L, and ALHT 203

1. Students will be required to wear:

 scrubs

o the color will be selected by the class

 lab coat or scrub jacket

 BPCC emblem on shoulder

 BPCC nametag

 Leather-style closed-toe/closed-heel flat shoes with rubber soles

 stockings or socks must be worn

 Uniforms must be clean, wrinkle-free, and properly fit. Professional lengths are

expected.

 Dresses or skirts should be no shorter than two inches above the knees. No

revealing apparel of any kind is acceptable.

 The uniforms are furnished by the student.

2. Accessories, including jewelry, must not be excessive and may not be worn at all where hazards exist.

 earrings are limited to one per ear

 no other pierced jewelry is permitted

 tattoos must be hidden and at no time may they be visible

3. Students are expected to maintain proper hygiene while at the externship site.

4. Use of fragrances should be utilized on a limited basis.

5. Natural color hair and cut is required.

 hair must be clean and combed

 hair must be tied back at the neck when it is long enough

6. Fingernails must be kept short and neatly trimmed.

 extensions cannot be worn

 clear nail polish only

7. If a facility a student is assigned has stricter professional appearance expectations than

the medical assistant program, the student must also follow the requirements of the

facility.

Special Events

See program director for professional appearance instruction.

Care of Patients with Known Active Tuberculosis (TB)

Students in BPCC clinical programs are not TB mask fit-tested, therefore, they should not

care for patients with known active TB. Please contact Shunta Spearman

(sspearman@bpcc.edu) with questions or concerns.

Medical Assistant Clinical Program Handbook 2019-2020

Student Injury

Students are to perform all tasks with safety for patients, staff, faculty, and themselves as

priority. However, even in the most cautious environments accidents occur.

BPCC does not have insurance covering injury of a student in a classroom setting. If a

student is injured in a classroom, all efforts to obtain care for the student will be made,

however, the student will be responsible for any and all costs related to care.

BPCC has insurance coverage for students injured in a laboratory. In the event a student

is injured while in a laboratory setting, the student must contact the instructor

immediately to initiate the appropriate protocol and documentation of the event. Initially,

the student’s health insurance will be processed and then BPCC’s laboratory insurance

will be applied.

Students are required to have their own personal health insurance to assist with any costs

related to injury or illness that occurs during clinicals. If a student is injured during a

clinical rotation, the student should immediately contact the health facility preceptor. The

preceptor will obtain care for the student according to the facility’s protocol, however,

the student will be responsible for any and all costs related to care.

In the event a student is exposed to a bloodborne pathogen, the following protocol is to

be followed (excerpt from Exposure Control Plan-Bloodborne Pathogens, Office of Risk

Management, BPCC):

Exposure

In the event of possible exposure to bloodborne pathogens the following protocol will be

followed:

For contact with needles or other sharps:

1. Decontaminate the needlestick or other sharps injury (i.e., shards of

glass) with soap and water for 30 seconds, OR

2. Use an appropriate antiseptic (e.g., iodine, Betadine) for 30 seconds

For exposure other than by needle or other sharps:

1. Contact lenses must be removed immediately and disinfected before

reuse or discard

2. Flush the exposed mucous membrane site (e.g., eyes, nose, or

mouth) with water (eyewash station is available) or sterile saline for

10—15 minutes

Medical Assistant Clinical Program Handbook 2019-2020

BPCC Resources and Electronic Communication

Medical Assistant Clinical Program Handbook 2019-2020

Student Resources

The following documents and forms are included as a reference for the student. The

student’s signed originals are maintained in the student’s Science, Nursing, and Allied

Health Division clinical student file while enrolled in the clinical program.

Medical Assistant Clinical Program Handbook 2019-2020

STUDENT INFORMATION SHEET

Date: _____________________ Program: __________________________

Name: _______________________________________________________________

Alias (Maiden Name, Any other names due to marriage/divorce/adoption

Mailing Address: ________________________________________________________

Cell Phone Number: _____________________________________________________

Home Phone Number: ___________________________________________________

BPCC Student Email Address: _____________________________________________

Email Address (other than BPCC email):_____________________________________

Student ID number: __________________ Date of Birth: ________________

Last 4 of Social Security Number: _______________

Name of Emergency Contact: ______________________________________________

Emergency Contact Number(s):____________________________________________

Medical Assistant Clinical Program Handbook 2019-2020

Science, Nursing and Allied Health Division

Student Program Handbook Acknowledgement

I, _______________________________________________________, acknowledge

receipt of a Student Program Handbook for the Medical Assistant Program. I accept the

responsibility of abiding by the rules and procedures contained in the Student Program

Handbook. My signature below also indicates my understanding that the policies are

contained in the Student Clinical Handbook do not replace the policies and procedures

found in the Bossier Parish Community College Student Handbook or Catalog. In

addition, I understand that I will also be responsible for abiding by the policy and

procedure of a specific clinical affiliate while in their facility.

________________________________________ _______________

Student’s Signature Date

________________________________________________________________

Student’s Printed Name

Medical Assistant Clinical Program Handbook 2019-2020

Authority to Release Drug and / or Alcohol Testing Records

As part of the drug policy for clinical students at Bossier Parish Community College, I,

_________________________________________, do hereby voluntarily consent to

drug/alcohol testing. I also authorize and give full written permission to the testing

agency to release the results to Bossier Parish Community College. Information may be

released for the purpose of confirming eligibility to continue in the program, as required

by regulating agencies, and for participation in clinical classes, as required by clinical

affiliates. Except as permitted by the testing program, the College will exercise its best

effort to assure that all test results remain confidential. Bossier Parish Community

College may also advise others, within the normal reporting lines, of a positive result for

illegal drugs or for banned legal drugs, where such disclosure is appropriate.

I understand that as a student, if I test positive for drugs or alcohol, I will be immediately

dismissed from the program.

_________________________________________

Student Name (print)

________________________________________ _______________

Student Signature Date

Information may be released to the following:

Bossier Parish Community College: Shunta Spearman, Program Coordinator

Program Director

Clinical Faculty

Clinical Affiliates

Carolyn Burroughs, Dean

Medical Assistant Clinical Program Handbook 2019-2020

Background Checks

Background checks are a required prerequisite for BPCC’s clinical affiliates. Students enrolled in

a program requiring clinical placement, shall consent to have a background check(s) performed

and for the results to be shared with school administration, clinical faculty, and clinical affiliates.

It is the student’s responsibility to fully disclose all incidents that result in an arrest, warrant, or

violation of the law

before, during, or after the background check. Any above referenced

activities shall result in immediate disclosure of said information to current or potential clinical

affiliates and an additional background check being performed with all results disclosed to the

clinical sites. Omission of and/or failure to disclose information will be regarded as an

intentional falsehood and shall be reported to the clinical sites.

Any and all findings will be released to the above named parties and to any accrediting agency

and/or regulatory agency as required by law. Although positive findings do not immediately

interfere with the student’s standing in the clinical program, the findings will be released to the

clinical affiliate. It is the clinical affiliate’s decision to permit a

student to perform a clinical rotation in their facility.

Should a student be unable to complete all required rotations or assignments due to refusal of a

clinical affiliate to accept the student, the student may be unable to complete the clinical course

and may ultimately be unable to complete the clinical program. Contact Shunta Spearman,

Program Coordinator, (sspearman@bpcc.edu) room B105 for further information.

By signing and dating the bottom of this policy, the signor acknowledges that they have read,

agree to comply with, and understand the policy above.

__________________________________ _______________

Signature Date

__________________________________

Printed Name

Excluding moving and nonmoving traffics, except DWI and DUI

Medical Assistant Clinical Program Handbook 2019-2020

Science, Nursing and Allied Health Division

Consent for Information Release in Preparation for Clinical Assignment

I, _______________________________________________________, authorize Bossier Parish

Community College (BPCC) and its agents to release my name, contact information, social

security number, date of birth, background check results, drug/alcohol screen results, health

information, OSHA certification, HIPAA certification, American Heart Association Health Care

Provider Basic Life Support Certification, health insurance information, and information

regarding my performance as necessary to a third party for the sole purpose of obtaining and

maintaining approval for clinical assignment while enrolled in the Medical Assistant program. I

know it is my responsibility to inform BPCC of any changes or updates in the above named

information.

________________________________________ _______________

Student’s Signature Date

______________________________________________________

Student’s Printed Name

Medical Assistant Clinical Program Handbook 2019-2020

Bossier Parish Community College Clinical Programs

Student Consent - Memorandum of Understanding

I understand that a portion of my education in the Medical Assistant Program at Bossier Parish Community

College (BPCC) will include clinical placements in health care facilities. One purpose of clinical education is to

acquaint students with the reality of clinical practice of a health care profession. I understand that during clinical

placement, I will be subject to the known and unknown risks those members of my profession experience in the

provision of health care. These may include exposure to people with infectious and communicable diseases, chronic

and degenerative diseases, mental illness, and risks attendant to the work environment. I realize however that as a

student, I am not eligible for coverage under the College’s or facility’s workmen’s compensation insurance, and

there is no mechanism for compensation in the event I am injured during my clinical placement.

Every attempt has been made by the Bossier Parish Community College’s Medical Assistant Program to protect

my interests. I have been provided basic instruction in prevention procedures and in the application of reasonable

and prudent clinical practices, which can serve to limit unnecessary exposure and constitute a measure of safety for

me and the patients I treat. I understand that it is my responsibility to apply these procedures and to take appropriate

steps to protect my patients and myself. As a condition of placement in a clinical affiliation, I will be required by

the facility and the College to show proof of health insurance. I also understand that another condition of placement

in a clinical affiliation is completion and submission of immunizations and laboratory testing. Further, I will be

expected to abide by whatever policy (ies) the facility has regarding risk exposure management for its employees,

even though I am not considered by the College or the facility to be an employee of the facility.

The program director, for the program in which I am enrolled, has offered to answer any questions that I may have

about these risks and the precautions I can take to avoid them. If I have any questions before, during, or after the

clinical affiliations, I will contact my program director. Also, I understand that I may stop any participation in the

clinical affiliation at any time I think my personal safety, or that of the patients I treat is in jeopardy and agree to

contact my program director immediately should this occur.

I have a right to privacy, and all information obtained in connection with this affiliation that can be identified with

me will remain confidential as far as possible within state and federal laws.

I voluntarily agree to participate in clinical affiliations arranged by the Bossier Parish Community College Medical

Assistant Program.

In addition, I acknowledge that I have read, understand and will abide by clinical policies as established by the

BPCC Allied Health Division as presented to me in the Program Handbook.

________________________________________________ _________________

Signature of Student Date

________________________________________________

Printed name of Student

Medical Assistant Clinical Program Handbook 2019-2020

Patient/Client Confidentiality Statement

I acknowledge that I have received training in protecting patient/client confidentiality and HIPAA

guidelines. In the course of my clinical training I will have access to confidential information related to

patients/clients of the facilities that I enter. I have been informed that it is my responsibility as a student

enrolled in a clinical program at Bossier Parish Community College to maintain confidential any

information related to patients and/or clients. I specifically understand that per HIPPA guidelines, the

following behaviors are prohibited:

 Releasing confidential patient/client information by any means (i.e., verbally,

electronically, or in print) to any individual/agency who does not have the legitimate, legal

or clinical right to the information

 Unauthorized use, copying, or reading of patient medical records

 Unauthorized use, copying or reading of employee/hospital records

 Taking patient records outside the clinical facility

 Any tampering of patient information

I understand that this policy/agreement applies not only to patients/clients with whom I have direct

contact, but for any personal/confidential information I may have access to while in the clinical setting.

I further understand that I must use discretion when discussing patient/client information with other

appropriate individuals to assure that the nature of the discussion remains professional and pertains only

to information clinically relevant. I will make every effort to assure that such conversations cannot be

overheard by those not involved in the patient’s care.

I am aware that violations of this policy/agreement may result in sanctions and may be grounds for

dismissal from the clinical program.

I understand that some clinical facilities will have additional policies related to protecting patient/client

information that I will be expected to follow.

______________________________________ _____________

Student Signature Date

Medical Assistant Clinical Program Handbook 2019-2020

Authorization for Imaging Release

I do hereby irrevocably authorize Bossier Parish Community College, and employees

thereof to copyright, publish, and use in all forms and media and all manners for advertising,

trade, promotion, education, exhibition, or any other lawful purpose whatsoever, still, single,

multiple of moving photographic portraits, pictures, or videos in which I may be included in

whole or in part, or composite or distorted in character, or form, in conjunction with or without

my own name, or reproductions thereof in color or otherwise or other derivative works made

through any medium.

I do hereby waive any right that I may have to inspect or approve the finished product or

the advertising or other copy that maybe used in connection therewith or the use to which it may

be applied.

I do hereby warrant that I am of full age and have every right to grant release in my

own name in the above regard. Further, I have read the above authorization and release, prior to

its execution, and I am fully familiar with the contents thereof.

Signed: _______________________________________ Date: _______________________

Medical Assistant Clinical Program Handbook 2019-2020

Computer Usage

I, __________________________________________, understand that when I

Student’s Printed Name

utilize the computers, internet, and wireless internet connection I must behave in

a manner that is ethical and legal. I agree to perform only activities that are

academic in nature when using these resources. I am aware that my computer

and internet usage are monitored and failure to act in the manner described will

result in disciplinary action.

___________________________________________ ________________

Student Signature Date

Medical Assistant Clinical Program Handbook 2019-2020

Science, Nursing and Allied Health Division

BPCC Under No Obligation

I, _______________________________________________________, understand that my

graduation from or completion of the Medical Assistant Program does not ensure my ability to

successfully pass a national credentialing or certification examination or obtain approval for

licensure that may be required to practice. I know it is my responsibility to maintain adequate

academic and clinical skill and to further improve them to a mastery level if passing a national

credentialing or certification examination is my goal. I accept the responsibility for initiating and

completing the credentialing or certification process.

I know it is my responsibility to meet the criteria set forth by the licensure board or organization

if obtaining a license to practice is my goal. I accept the responsibility for initiating and

completing the licensure process.

I understand that graduation or successful completion of a BPCC course or program only

indicates that I have met the minimum requirements set forth by BPCC and/or its regulatory and

accreditation agencies.

________________________________________ _______________

Student’s Signature Date

______________________________________________________

Student’s Printed Name

Medical Assistant Clinical Program Handbook 2019-2020

Medical Assistant – Essential Requirements

Essential Requirements

Division of Allied Health Bossier Parish Community College

Rev 2/18/2019

Medical Assistant Program

Allied health program admissions are based on academic achievement and additional program

specific non-academic criteria that can be referenced in the catalog. Essential Requirements

have been established by each program identifying the occupational specific technical standards

required of students in the program. Decisions to apply for admission to the Medical Assistant

Program should be made after considering the program Essential Requirements.

It is the responsibility of the program to be concerned with the rights of patients and clinical sites

and to only place students in clinical education that are capable of providing safe, high quality

health care. The following list represents reasonable expectations for the student enrolled in the

Medical Assistant Program at Bossier Parish Community College.

It is the responsibility of the program applicants to carefully review the Essential Requirements

and ask questions if not familiar with the standards and skills listed. Certain chronic or recurrent

illnesses and problems that interfere with patient care of safety may be incompatible with

Surgical Technology training or clinical practice. Conditions that may lead to a high likelihood

of student absenteeism should be carefully considered. Deficiencies in knowledge, judgment,

integrity, character, or professional attitude or demeanor which may jeopardize patent care may

be grounds for course/rotation failure and possible dismissal from the program. All applicants to

the program must have the ability to meet the following standards and skills if accepted to the

program in order to complete the educational requirements for the Medical Assistant Program.

If a student cannot demonstrate the following standards and skills without accommodation, it is

the responsibility of the student to request an appropriate accommodation with the Coordinator

for Section 504 and ADA by the application deadline. The College is committed to the principle

of equal opportunity ad defined in the catalog and will provide reasonable accommodation as

long as it does not fundamentally alter the nature of the program offered and does not

compromise patient safety or impose an undue hardship such as those that cause a significant

expense or are unduly disruptive to the educational process.

Medical Assistant Clinical Program Handbook 2019-2020

Essential Requirements for the Medical Assistant Program

Where applicable, use the following keys:

 Listed indicators are required for proficient job performance or academic

completion of the program

 Frequency indicators

O = Occasionally 1-33% F= Frequently 34-66% C= Constantly 67-100%

Mandatory Prerequisite Requirements

Freq

Current AHA BLS Healthcare Provider certification

Satisfactory Physical Exam

Current OSHA & HIPAA education verification

Completed Application Packet submitted by due date

Health Insurance Maintained throughout Program Clinicals

GPA 2.5 or better

“C” or higher on prerequisite courses

Absence of Criminal history or record

Negative drug/alcohol screen (may also be performed randomly or ordered if student is

under suspicion

Immunizations

Hepatitis B series & titer

Tetanus (within 10 years)

2 MMR (only 1, if born before 1957)

TB Test (Current for the year)

Chicken Pox (Varicella Zoster) Titer

Rubeola/Rubella Titer if required

Influenza immunization (yearly)

Perceptual Requirements

Sight

Near & far vision

Both eyes required

Depth perception

Distinguish colors and shades of color

See small type such as on medicine bottles, imprints on tablets, and syringe markings

See words on a computer screen and equipment monitors

See measurements markings

See small items, such as pills or tablets

Distinguish opacity of substances

Accurately observe demonstrations

See Intravenous (IV) lines

Distinguish viscosity

Touch

Ability to type or keyboard 35 wpm accurately

Fine motor abilities sufficient to dispense fluids and for safe, effective handling of

medications

Tactile Sensory ability needed in tasks such as palpation and percussion performed during

patient assessment

Repetitive hand and wrist movement

Fine motor abilities to manipulate small items, such as IV tubing, pills and needles

Dexterity and grip strength to open and manipulate bottles and syringes

Determine if puncture wound was sustained

Medical Assistant Clinical Program Handbook 2019-2020

Manipulate controls on equipment

Feel airflow, necessary for patient assessment and administration of medical gases

Smell

Discriminate between odors

Hearing

Auditory ability sufficient to hear coworkers, patients, or their representatives

Auditory ability to hear mechanical alarms and tones

Auditory ability to hear breath sounds, bowel sounds, and heart tones through a

stethoscope

Intellectual Requirements

Process & communicate information in a timely manner

Read and understand typed, handwritten, verbal, and computer information

Able to problem solve, assess, analyze data and implement solutions

Able to think critically and distinguish relevant from irrelevant data

Able to memorize and categorize large quantities of information

Operate computers

Written Communication Skills

Typing or word processing and data entry

Uses correct spelling, grammar, and punctuation

Writes legibly

Expresses thoughts of idea in written form

Concise and accurate documentation

Clerical

Ability to perceive pertinent detail in verbal or tabular material; to observe differences in

copy, to proof-read words and numbers, and to avoid perceptual errors in arithmetic

computation

Perception

Spatial- ability to comprehend forms in space and understand relationship of plane and

solid objects; frequently described as the ability to “visualize” objects of two or three

dimensions, or to think visually of geometric forms

Form-ability to perceive pertinent details in objects or in pictorial or graphic material; to

make visual comparisons and discrimination and see slight differences in shapes and

shadings of figures and widths and lengths of line.

Reasoning

Deal with abstract and concrete variables, define problems, collect data, establish facts, and

draw valid conclusions

Mathematics

Simple Skills – Add, subtract, multiply and divide whole numbers, fractions, ratios,

decimals, and percentages, calculate time and simple measurement

Complex Skills – Conversion between different weights, volume systems, applications of

formulas

Reading

Simple skills- Comprehend simple instructions and notations

Complex skills – Comprehend newspapers, manuals, journals, instructions in use and

maintenance of equipment, safety rules, reference and procedures and drawings.

Oral Communication

Demonstrates respect for others with language

Instruction of others

Offers own thoughts and ideas with appropriate non-verbal expression

Uses correct grammar and expression

Communicate with people of different cultures and beliefs

Medical Assistant Clinical Program Handbook 2019-2020

Communicates with others in a respectful, confident and appropriate manner

Adjust for differences in age or education level

Capable of responsive empathetic listening

Capable of distinguishing between appropriate and inappropriate bedside conversation

Environmental Factors

Indoor

Outdoor

Bright lighting

Chemicals

Machinery with moving parts

Exposure to blood and body fluids

Long or irregular hours

Exposure to sharp objects

Exposure to unpleasant biological odors

Exposure to dust, fumes, smoke, gases, odors, mists, or irritating particles

Exposure to toxic, caustic chemicals, or medications

Exposure to solvents, grease or oils

Working in confined spaces alone and with others

Exposure to graphic images or situations

Physical Requirements

Good physical condition with ability to:

Walk (at varying speeds)

Sit

Stand: prolonged position of standing

Twisting of body

Kneel

Bend forward

Pull: up to 50 lbs

Push: up to 50 lbs

Climb Stairs

Reach above shoulder level, below and in front of body

Lift

Light: less than 15 lbs

Moderate: 15 to 20 lbs

Heavy: greater than 20 lbs

Carry

Light: less than 15 lbs

Moderate: 15 to 20 lbs

Heavy: greater than 20 lbs

Maintain good balance with movement while performing tasks

Maneuver equipment safely

Behavioral/Emotional Requirements

Ability to exercise sound judgement

Prompt completion of all tasks

Prioritize and manage multiple tasks

Able to manage stress effectively

Can function independently and unsupervised

Demonstrate time management

Follow directions

Organizational skills

Able to perform self-assessment

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Medical Assistant Clinical Program Handbook 2019-2020

Able to recognize patient needs

Ability to receive and apply constructive criticism

Assumes responsibility and accountability for actions and outcomes

Effective use of resources

Maintains professional demeanor

Respects personal space of others

Recognizes limitations and seeks assistance

Maintains confidentiality

Establishes rapport and trust with patients and co-workers

Maintains composure during unpleasant or stressful situations

Acknowledgement of Essential Requirements for the Medical Assistant Program

I, __________________________, have been informed of the Essential Requirements of the

Bossier Parish Community College Medical Assistant Program. I have carefully reviewed the

Essential Requirements and have asked questions if I was unfamiliar with the standards and

skills listed. If I believe I require accommodation, I will request an appropriate accommodation

with the Coordinator for Section 504 and ADA by the application deadline. I am aware that

certain chronic and recurrent illnesses and problems that interfere with patient care or safety may

be incompatible with Medical Assistant training or clinical practice. I have also considered any

conditions that I may have that may lead to a high likelihood of absenteeism. I have been

informed that deficiencies in knowledge, judgment, integrity, character, or professional attitude

or demeanor which may jeopardize patient care may be grounds for course/rotation failure and

possible dismissal from the program. I have the ability to meet the standards and skills listed in

the Essential Requirements and agree to complete the educational requirements for the Medical

Assistant program, if accepted to the program.

______________________________________________ ______________________

Signature Date

__________________________________________________

Name Printed

Medical Assistant Clinical Program Handbook 2019-2020

Clinical Medical Assistant Student Agreement

I, the undersigned student, do fully understand the following:

1. A grade of C or above must be obtained in the practicum work to receive a degree

in the Bossier Parish Community College Medical Assistant Program. The

practicum/externship is completed during the last semester of the program.

2. A student who withdraws from the program after successful completion of ALHT

201 & ALHT 203 may re-enter the program. The Externship/Practicum must be

taken within one year of beginning the second course.

A student who withdraws from the program after successful completion of either

ALHT 201 or ALHT 203 may re-enter the program only if the second course and

the practicum/externship are completed within one year of completing the first

course.

3. Students are entering a profession, which involves frequent contact with

infectious and often virulent agents of disease.

4. There shall be no exchange of monies between Facility and College or between

the Facility and the students in consideration of the responsibilities assumed

hereunder.

5. Candidates applying for the CMA examination are not eligible if they have

pleaded guilty to a felony or found guilty of a felony.

6. Supervised practicum training (a minimum of 220 hours) is completed at

physician’s offices and clinics throughout northwest Louisiana.

I fully understand the statement listed above. I desire to participate in the Medical Assistant

externship and agree not to hold Bossier Parish Community College responsible for any diseases

that I may contract.

____________________________ _______________

Student Signature Date

____________________________ _______________

Witness Date

Medical Assistant Clinical Program Handbook 2019-2020

Bossier Parish Community College Waiver

I, _____________________________, hereby, for myself, my heirs, executors,

administrators and assigns, waive and release any and all rights and claims for damages I may

have against Bossier Parish Community College, the Louisiana Community and Technical

College System, the State of Louisiana and any and all agents, employees, representatives,

successors and assigns of said parties for any and all injuries which may be suffered by me in

connection with my participation in attending, completing or participating in any field trip

associated with Bossier Parish Community College.

_________________________ ______________________________

Date Student’s Signature

______________________________

Student’s Printed Name

Medical Assistant Clinical Program Handbook 2019-2020

Acknowledgement of Social Media Policy

My signature below indicates that I have read and will follow the Social Media Policy. My

signature also indicates that I am aware that violations of the social media policy are considered

professional behavior violations and will result in Programmatic Counseling and if appropriate a

disciplinary referral to the Office of Student Services.

_________________________ ______________________________

Date Student’s Signature

______________________________

Student’s Printed Name

Medical Assistant Clinical Program Handbook 2019-2020

Clinical Student Disclosure of Clinical Requirements

Clinical students in the following programs MUST provide the requested documentation*

in order to be placed in a clinical, externship, or fieldwork site:

 EMT Paramedic

 Medical Assistant

 Medical Office Specialist

 Nursing

 Pharmacy Technician

 Phlebotomy

 Physical Therapist Assistant

 Respiratory Therapy

 Surgical Technology

 Occupational Therapy Assistant

*Required documentation subject to change. Requirements are based on mandates from healthcare

facilities.

Clinical students are responsible for obtaining the following immunizations

 Hepatitis B vaccination series

 Hepatitis B titer**

 2 Varicella shots (If no proof of shots, a Varicella titer** will be required.)

 Negative TB skin test or negative chest x-ray report (current for the year)

 2 MMR (1 MMR if born before 1957. If no proof of shots, a Rubella/Rubeola titer** will

be required.)

 Tetanus (within 10 years)

 Flu shot required at facilities during flu season or if have a documented allergy to flu

shot a waiver signed requiring mask during clinical rotation

**A negative tier may require additional vaccinations to be performed.

Clinical students are also responsible for providing the following documentation:

 General physical examination—program specific form (Health Status Statement Form)-

to be completed to comply with requirement

 Health insurance verification—must be maintained during clinical rotations

 HIPAA certification—current for the year

 OSHA certification—current for the year

 American Heart Association Healthcare Provider Basic Life Support certification—

expires after two years; must be maintained during clinical rotations

 ACLS certification (only for Advanced Respiratory Therapy students)

 Copy of Driver’s License or State Issued Identification Card

Medical Assistant Clinical Program Handbook 2019-2020

 TB Mask Fit Test exclusive to particular facility (i.e., performed at a Willis-Knighton

Health System WorkCare, if performing a clinical rotation in that system

 Certificate of Completion of online modules for the Veteran’s Administration (VA)

Hospital, if performing a clinical rotation in that system

Each facility may have specific requirements that mandate a student to complete on line learning

modules, written documentation, informational packets, onsite orientation meetings, etc., per protocol

at the discretion of various departmental policy

The following consent forms and documents will be provided by BPCC and must be

completed during clinical program orientation:

 Background Checks—to include a minimum of the following: Criminal history, Social

Security number trace, Residence history, Nationwide Sexual Offender Index, and

Nationwide Healthcare Fraud and Abuse Scan

 Drug/Alcohol Screen—random testing may be performed at any time

 Image Release

 Student Information Release

 Memo of Understanding

 BPCC Clinical Student Handbook Acknowledgement

 Essential Requirements—Technical Requirements

 BPCC Under No Obligation

 Consent for Information Release in Preparation for Clinical Assignment

Certain behaviors, including but not limited to the following, may result in immediate

removal from the clinical site with a recommendation for dismissal from the program

being sent to the Office of Student Services:

 Violation of patients right/confidentiality

 Falsifying data and/or records

 Illegal behavior or act

 Possession or use of intoxicants or narcotics

 Failure to follow the instructions of employees of the facility

 Any conduct that results in dismissal from a clinical site or programmatic course

 Failure to submit to a drug test or a positive drug test result

 Failure to submit to a criminal background check

 Jeopardizing patient safety

 Failure to maintain personal health insurance

 Failure to a consent to a background check, drug/alcohol screen, or release of information

for preparation of Clinical Rotations

Additional documentation or procedures may be required at any time. Changes to

documentation requirements would be in response to mandates administered by accrediting

agencies, clinical affiliates, or administration. If you have any questions, please contact the

Program Coordinator at 318-678-6052 (Building B, Room 105).

Medical Assistant Clinical Program Handbook 2019-2020

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