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Lutron® Commercial Systems Limited Warranty Warranty
3601201 Rev. A 1 09.21.11
Ballasts/Drivers: 5 Years, 100% parts coverage for
Ballasts/Drivers purchased with on-site start-up. 3
Years, 100% parts coverage for Ballasts/Drivers not
purchased with start-up.
Supplied Computer: 1 year, 100% parts coverage.
The warranty for non-Lutron Software (such as
operating system software included with the
Supplied Computer) is provided by the respective
software provider; Lutron makes no warranty with
respect to non-Lutron software.
Lutron Software: Subject to the exclusions and
restrictions, for a period of 1 year, Lutron warrants
the Lutron Software will substantially conform to
Lutrons published specifications and
documentation. Lutron does not warrant that the
Lutron Software will operate in combination with
any other software. Lutron does not warrant that
the Lutron Software operation will be uninterrupted
or error-free (see applicable Lutron Software license
for additional terms and conditions).
NOTE: Systems purchased with start-up include
2 years of diagnostic labor. Diagnostic labor is
provided by Lutron Services Co., Inc. (See below for
Terms and Conditions of Lutron Services Co., Inc.
Technology Support Plan for details.)
EXCLUSIONS AND RESTRICTIONS
This Warranty does not cover:
1. Damage, malfunction or inoperability diagnosed by
Lutron as caused by normal wear and tear, abuse,
misuse, incorrect installation, neglect, accident,
interference or environmental factors, such as, but
not limited to, (a) use of incorrect line voltage, fuses,
or circuit breakers; excessive line noise in the power
supply; (b) failure to install, maintain and operate
the System pursuant to the operating instructions
provided by Lutron and the applicable provisions
of the National Electrical Code and of the Safety
Standards of Underwriters Laboratories; (c) use of
incompatible devices or accessories; (d) improper
or insufficient ventilation; (e) unauthorized repairs or
adjustments; (f) vandalism; (g) water damage, (h) an
act of god, such as fire, lightning, flooding, tornado,
SCOPE
This limited warranty (“Warranty”) covers Lutron
Electronics Co., Inc. (“Lutron”):
(a) commercial lighting control system panels, controls,
processor panels, wall box products, and sensors
(collectively, “Hardware”),
(b) Lutron ballasts and LED drivers (“Ballasts/Drivers”),
(c) provided computer hardware (“Supplied Computer”),
and
(d) Lutrons commercial systems software (“Lutron
Software”).
The Lutron Software with the Hardware, Ballasts/
Drivers and Supplied Computer, comprises the
“System”.
Use of the System, or any part thereof, constitutes
acceptance of (i) all terms and conditions of this
Warranty and (ii) the terms and conditions of the
applicable Lutron Software license.
LIMITED WARRANTY
Warranty coverage begins on the date of System
start-up, or the date of shipment for components not
purchased with start-up.
Hardware, Ballasts/Drivers, and Supplied
Computer
Subject to the exclusions and restrictions and for the
periods of time described in this warranty, Lutron
warrants that the Hardware, Ballasts/Drivers, and
Supplied Computer will be free from defects.
If any defect exists during the period of time identified
below, Lutron will, at its option, either repair or
replace the defective part(s) or issue a credit against
the purchase price of comparable replacement
part(s) purchased from Lutron. Replacement parts
may be new, used, repaired, and/or reconditioned.
Hardware: 2 Years, 100% parts coverage for
Hardware purchased with on-site start-up. 1 year,
100% parts coverage for Hardware not purchased
with start-up.
Lutron Electronics Co., Inc. Commercial Systems Limited Warranty
Effective: October 1, 2011
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Lutron® Commercial Systems Limited Warranty Warranty
3601201 Rev. A 2 09.21.11
WARRANTY LIMITATIONS
EXCEPT AS EXPRESSLY PROVIDED IN THIS
WARRANTY, THERE ARE NO EXPRESS OR
IMPLIED WARRANTIES OF ANY TYPE, INCLUDING
ANY IMPLIED WARRANTIES OF FITNESS FOR A
PARTICULAR PURPOSE OR MERCHANTABILITY.
LUTRON DOES NOT WARRANT THAT THE
SYSTEM WILL OPERATE WITHOUT
INTERRUPTION OR BE ERROR FREE.
NO LUTRON AGENT, EMPLOYEE OR
REPRESENTATIVE HAS ANY AUTHORITY TO BIND
LUTRON TO ANY AFFIRMATION,
REPRESENTATION OR WARRANTY CONCERNING
THE SYSTEM. UNLESS AN AFFIRMATION,
REPRESENTATION OR WARRANTY MADE BY AN
AGENT, EMPLOYEE OR REPRESENTATIVE IS
SPECIFICALLY INCLUDED HEREIN, OR IN
STANDARD PRINTED MATERIALS PROVIDED BY
LUTRON, IT DOES NOT FORM A PART OF THE
BASIS OF ANY BARGAIN BETWEEN LUTRON AND
CUSTOMER AND WILL NOT IN ANY WAY BE
ENFORCEABLE BY CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER
PARTY BE LIABLE FOR EXEMPLARY,
CONSEQUENTIAL, INCIDENTAL OR SPECIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS,
CONFIDENTIAL OR OTHER INFORMATION, OR
PRIVACY; BUSINESS INTERRUPTION; PERSONAL
INJURY; FAILURE TO MEET ANY DUTY,
INCLUDING OF GOOD FAITH OR OF
REASONABLE CARE; NEGLIGENCE, OR ANY
OTHER PECUNIARY OR OTHER LOSS
WHATSOEVER), NOR FOR ANY REPAIR WORK
UNDERTAKEN WITHOUT LUTRON’S WRITTEN
CONSENT ARISING OUT OF OR IN ANY WAY
RELATED TO THE INSTALLATION,
DEINSTALLATION, USE OF OR INABILITY TO USE
THE SYSTEM OR OTHER¬WISE UNDER OR IN
CONNECTION WITH ANY PROVISION OF THIS
WARRANTY, OR ANY AGREEMENT
INCORPORATING THIS WARRANTY, EVEN IN THE
EVENT OF THE FAULT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY, BREACH OF
CONTRACT OR BREACH OF WARRANTY OF
LUTRON OR ANY SUPPLIER, AND EVEN IF
earthquake, hurricane or other problems beyond
Lutrons control; (i) a virus or computer hacker;
or (j) failure to maintain equipment in specified
temperature range.
2. Except as otherwise provided herein, on-site labor
costs to diagnose issues with, and to remove, repair,
replace, adjust, reinstall and/or reprogram the System
or any of its components.
3. Components and equipment external to the System,
such as, lamps, non-Lutron ballasts/drivers, sockets,
and fixtures; fixture wiring between ballasts and
lamps; building wiring between the lighting control
system panels and lamps and between the controls
and the lighting control system panels; audio-visual
equipment; and non-Lutron hardware to include time
clocks, motion detectors, and sensors.
4. The cost of repairing or replacing other property that
is damaged when the System does not work properly,
even if the damage was caused by the System.
5. Modifications or upgrades to the Lutron Software
necessitated by the upgrade or modification of the
operating system software on the Supplied Computer,
or any other computer, being utilized to operate the
Lutron Software
6. Repairs required due to malfunctions caused by non-
Lutron Software.
7. Any loss of software, including the Lutron Software,
or data. Customer has sole responsibility to properly
back up all data on the Supplied Computer and on
any other storage device in the System.
8. Damage, malfunction or inoperability to the Supplied
Computer diagnosed by Lutron as caused by a)any
item included in 1, above, b)failure to provide a reliable
power supply (including generator or battery back-up),
c)improper shut down caused by power loss, or d)
installation of any unauthorized software.
9. Window shade systems, including components and
fabric.
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Lutron® Commercial Systems Limited Warranty Warranty
3601201 Rev. A 3 09.21.11
REMOTE ACCESS
An appropriate communications link to the
computer must be installed to allow Lutron to
remotely administer, troubleshoot, and support the
System. Contact Lutron for supported
communication link protocols (example: Ethernet).
Lutron expressly disclaims all liability due to local
area network (LAN) and wide area network (WAN)
problems, firewalls, or other security features which
prevent Lutrons ability to remotely access the
System. Lutron disclaims all responsibility for
ensuring the security of the Supplied Computer and
communication link from unauthorized access.
EXTENDED LIMITED WARRANTY OPTIONS
The following extended warranties may be
purchased (see Lutron project specific bill of
materials for applicable coverage).
NOTE: On-Site diagnostic labor and maintenance
visit provided by Lutron Services Co., Inc., see
Terms and Conditions of Technology Support Plan
for details.
Lutron p/n: LSC-E8S
•On-Siteorremotediagnosticlabor(years1and2
only) response time: AS AVAILABLE
•Hardwarewarranty:Years3through5=50%parts
onlycoverage;years6through8=25%partsonly
coverage.
Lutron p/n: LSC-E8G
•On-Siteorremotediagnosticlabor(years1and2
only) response time: 72-hour
•PreventiveMaintenanceVisit:Years1and2only;
1-day annual scheduled maintenance visit
•Hardwarewarranty:Years3through5=50%parts
onlycoverage;years6through8=25%partsonly
coverage.
Lutron p/n: LSC-E8P
•On-Siteorremotediagnosticlabor(years1and2
only) response time: 24-hour
•PreventiveMaintenanceVisit:Years1and2only;
1-day annual scheduled maintenance visit
•Hardwarewarranty:Years3through5;50%parts
only coverage, years 6 through 8, 25% parts only
coverage.
LUTRON OR ANY OTHER PARTY WAS ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT
CUSTOMER MIGHT INCUR FOR ANY REASON
WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
ALL DIRECT DAMAGES AND ALL DAMAGES LISTED
ABOVE), THE ENTIRE LIABILITY OF LUTRON AND
OF ALL OTHER PARTIES UNDER THIS WARRANTY
ON ANY CLAIM FOR DAMAGES ARISING OUT OF
OR IN CONNECTION WITH THE MANUFACTURE,
SALE, INSTALLATION, DELIVERY, USE, REPAIR, OR
REPLACEMENT OF THE SYSTEM, OR ANY
AGREEMENT INCORPORATING THIS WARRANTY,
AND CUSTOMER’S SOLE REMEDY FOR THE
FOREGOING, WILL BE LIMITED TO THE AMOUNT
RECEIVED BY LUTRON FOR THE SYSTEM. THE
FOREGOING LIMITATIONS, EXCLUSIONS AND
DISCLAIMERS WILL APPLY TO THE MAXIMUM
EXTENT ALLOWED BY APPLICABLE LAW, EVEN IF
ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify Lutron
within the warranty periods described above by calling
the Lutron Technical Support Center at 800-523-9466.
Lutron, in its sole discretion, will determine what
action, if any, is required under this warranty. Most
System problems can be corrected over the phone
through close cooperation between customer and a
technician. To better enable Lutron to address a
warranty claim, have the Systems serial and model
numbers, its current operating system version, and the
brand names and models of any peripheral devices
used with the System available when making the call.
If Lutron, in its sole discretion, determines that an
on-site visit or other remedial action is necessary,
Lutron may send a Lutron Services Co. representative
or coordinate the dispatch of a representative from a
Lutron approved vendor, to the site of the System and/
or coordinate a warranty service call between
customer and a Lutron approved vendor. All on-site
labor costs incurred to diagnose any problems with
the System and to repair, replace or adjust (at Lutrons
option) the System to restore it to normal operation will
be paid by customer at the then current service price
unless covered by this Warranty.
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Lutron® Commercial Systems Limited Warranty Warranty
3601201 Rev. A 4 09.21.11
building wiring between LCS elements, audio-visual
equipment, non-Lutron timeclocks and sensors, and
local area networks.
•Computers,associatedequipment,andsoftware;
backup of the customer’s LCS database.
•Customeractivitiesrelatedtoprovidingavirtual
private network or secured internet connection for
remote access in support of remote programming
and diagnosis by LSC; absence of such remote
access prohibits remote access and related LSC
support.
•WindowShadesystems,includingcomponentsand
fabric.
•RepairsoradjustmentstoLutronLCSrequiredasa
result of (i) malfunctions caused by non-Lutron
supplied equipment, (ii) non-Lutron software that is
connected to or used with the LCS, or (iii)
programming changes made by anyone other than
LSC or approved LSC authorized agent.
Warranties
•LSCmakesnowarranty,eitherexpressorimplied,
including, but not limited to, any implied warranties
of merchantability and fitness for a particular
purpose.
Indemnification/Hold Harmless/Limitation of
Liability
•LSCagreestoindemnify,defend,andholdharmless
customer from and against any liability or loss
(including reasonable attorneys' fees and other
costs of defense) resulting from judgments or claims
for a) personal injury, including death, and/or b)
damage/destruction of tangible property arising out
of or incident to this Agreement (a) and b) collectively
“Losses”), but only to the extent that such Losses
are proximately caused by the negligence or willful
misconduct of LSC.
•ThisindemnicationobligationofLSCshallbe
construed so as to extend to all reasonable legal,
defense and investigation costs provided customer
promptly notifies LSC (Attn: General Counsel) that
a claim or demand is being made. LSC will have
the exclusive rights to defend, control, settle and
compromise any claim, provided however, that
LSC will consult with customer regarding any
settlement or compromise that includes substantive
TERMS AND CONDITIONS OF LUTRON SERVICES
CO., INC. TECHNOLOGY SUPPORT PLAN
Included Services
•ServicesareprovidedbyLutronServicesCo.,Inc.
(“LSC”).
•On-siteorremoteservicetotroubleshootand
diagnose the Lighting Control System (“LCS”)
manufactured by Lutron Electronics Co., Inc. (“Lutron”)
•Coveragehoursare8:00am-5:00pmMondaythrough
Friday excluding LSC holidays. Travel costs incurred by
LSC are included. Support requested outside normal
business hours, will be billable at LSCs then-current
rates and minimum charges for overtime hours.
Response time: LSC services scheduled on an as
available basis.
•PreventiveMaintenanceVisit(optionalseeprojectBill
of Materials for Lutron p/n and applicability) annual
scheduled preventive maintenance site visit which can
include on-site LCS customer training, minor LCS
reprogramming, and LCS system optimization.
Service Procedures
•Toscheduleavisit,call800-523-9466andfollow
prompts to be connected to LSC Field Service
Scheduling.
•LSCrepresentativeswillperformserviceincompliance
with security and safety instructions provided by
customer. LSC will provide a certificate of insurance
upon request of customer.
•CustomeragreesthatallLSCservicemustbedonein
compliance with LSCs safety procedures, which may
include temporarily disabling or de-energizing the LCS
and other equipment connected to the LCS.
•LSCwillrespectthecustomer’scondentialityandwill
utilize job-specific information only as needed to
complete the service visit.
This Technology Support Plan DOES NOT COVER:
•Labor costs to remove and reinstall components,
fixtures, window shades, ballasts/LED drivers,
and/or line voltage electrical equipment.
•Servicesrequiringalicensedelectricianor
electrical contractor.
•Non-Lutroncomponentsandequipmenttoinclude:
lamps, non-Lutron ballasts/LED drivers, sockets,
fixtures, fixture wiring between ballasts and lamps,
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Lutron® Commercial Systems Limited Warranty Warranty
3601201 Rev. A 5 09.21.11
•TheseTermsandConditionsofLutronServices
Co., Inc. Technology Support Plan are the complete
agreement between customer and LSC regarding
the services provided hereunder, and replaces
any prior oral or written communications between
Customer and LSC regarding such services. None
of LSC’s employees or agents may orally vary the
terms and conditions of this Agreement. LSCs
failure to exercise, delay in exercising, or single
or partial exercise of any right, power, or privilege
under this Agreement shall not operate to waive or
preclude LSC’s right to exercise such rights, power,
or privileges. If any part of this Agreement is held
to be invalid or unenforceable, it will not affect the
validity or enforceability of the rest of the Agreement.
Without further action of the parties, that part will be
reformed to the minimum extent necessary to make
it valid and enforceable. Any modification of this
Agreement must be signed in writing by authorized
representatives of Customer and LSC.
terms beyond a monetary settlement. Further, if
LSC assumes the defense of a claim and customer
desires to retain its own counsel with respect to such
claim, customer may do so provided such counsel is
retained at customer’s sole cost and expense.
•INNOEVENTSHALLLSCBELIABLEFOR
INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFITS), SPECIAL, PUNITIVE OR
EXEMPLARY DAMAGES IN CONNECTION
WITH THE SERVICES RENDERED HERETO
EVEN IF NOTICE WAS GIVEN OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN
IF SUCH DAMAGES WERE REASONABLY
FORESEEABLE.
•EXCEPTASOTHERWISEPROVIDEDHEREIN,
CUSTOMER’S EXCLUSIVE REMEDY AND LSC’S
ENTIRE, COLLECTIVE LIABILITY IN CONTRACT,
TORT OR OTHERWISE, UNDER THE AGREEMENT
BETWEEN THE PARTIES WILL BE THE PAYMENT
OF ACTUAL DAMAGES NOT TO EXCEED $1000.
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