CRC#-81 Updated 5/11/18 Main\AMH\Consents, R&R Page 1 of 3
Consumer’s Name:________________________ Case #:__________ MDCD#:___________ Date:_______
TEXOMA COMMUNITY CENTER (TCC) INFORMATION AND TREATMENT AGREEMENT FOR MENTAL
HEALTH SERVICES
Your relationship with the Center and its representatives is professional and therapeutic. In order to preserve this relationship,
it is imperative that the Center or its representatives not have any other type of relationship with you and/or your family.
Personal and/or business relationships undermine the effectiveness of the therapeutic relationship. The Center and its
representatives care about helping you and are not in a position to befriend you and/or the members of your family, or to have
a social, business, or personal relationship with you and/or your family members. Gifts, bartering, and trading services
between you or your family and the Center is not appropriate.
APPOINTMENTS/CANCELLATIONS
You will be seen as close to your appointment time as possible, but an appointment insures a place on the schedule. Time
seen is based on schedule, emergencies, consultations, etc. Being late to an appointment may cause your place on the
schedule to be cancelled. Cancellations must be received at least 24 hours before the scheduled appointment. You are
responsible for calling to cancel or reschedule the appointment. Also, please be advised that if you are going to be more than
15 minutes late for an appointment, you may have to reschedule, or wait for a no-show later that day, as a courtesy to those
who have been scheduled after you.
CONSENTS AND INFORMATION RELATED TO SAFETY
• Children cannot be left unattended by the legally authorized representative at any Texoma Community Center
facility. If a child is left unattended, the Center is obligated to report such conduct to the Texas Department of
Family and Protective Services.
• The Center staff may refuse to see any one that presents for a session under the influence of illicit drugs and/or
alcohol.
• Smoking is only allowed in designated areas, and during activities only at designated times. Smoking is never
allowed inside the facility or any of the vehicles.
• Respect the property and rights of others. Property includes the Mental Health Services building, all contents in the
building/grounds, and the Center vehicles. Rights of others include peers, staff, and community.
• Incoming calls for consumers are not accepted to protect confidentiality. Personal phone calls will be limited to 3
minutes. Do not intentionally listen to others’ calls. Respect their privacy.
• Any inappropriate conduct including but not limited to violence, threats, cursing, screaming, physical aggression, or
use of illicit drug and/or alcohol intoxication by either consumers or persons accompanying them may be reported to
law enforcement, and will result in the termination of the appointment.
• In the event that the Center staff reasonably believe that you and/or your family member(s)or friend are a danger,
physically or emotionally, to themselves or any other person, TCC may contact medical and law enforcement
personnel, including, but not limited to: a general hospital, the local emergency room, a psychiatric hospital, the
courts, a judge, protective agencies (Child Protective Services or Adult Protective Services), primary care physician,
the police, emergency medical service (ambulance), and/or 911.
INFORMATION FOR INDIVIDUALS TRANSPORTED BY CENTER STAFF
• Do not ask staff to drive you somewhere that has not been pre-approved. Transportation will only be authorized to
transport consumers to medical appointments. The Transportation Supervisor or Program Manager must approve any
exceptions.
• No eating or drinking on the vans, vehicles, or carpeted areas of Mental Health. No trash is to be left on the vans,
vehicles, or TCC property TCC is not responsible for lost personal items.
• If weather conditions cause unsafe road conditions, skills training activities and transportation will be cancelled.
• While being transported, you must stay in your seat and keep your seat belt buckled until the van or vehicle comes to
a complete stop. Do not distract the driver while they are transporting. Any violations of safety rules on the van or
Center cars will result in a written incident report. If continued violations occur or consumer
• Refuses to comply with safety rules, the consumer may be suspended from being transported by MH staff.