General
As the regulator of the engineering profession in Ontario, PEO, through its complaints process, investigates the conduct
of its licence and certificate holders to protect the public interest.
This form is to be used to file a complaint regarding the professional conduct of an engineering practitioner (a member of
PEO or a holder of a limited licence, temporary licence, provisional licence or a Certificate of Authorization (C of A) issued
by PEO). Concerns about engineering work performed by individuals who are not licensed by PEO should be brought
to the attention of PEO’s Enforcement Department at ext. 1444.
If you are uncertain whether someone is a licensed engineering practitioner, you can check our on-line Members
Directory and C of A Directory at www.peo.on.ca.
•
This form is not to be used for complaints regarding the fees c
harged by engineering practitioners. Fee complaints
should be made in writing to the attention of the Fees Mediation Committee at PEO.
• A complaint, once submitted, cannot be withdrawn by the complainant.
•
PEO does not act as the intermediary between a complainant and
a respondent. PEO investigates complaints in the
public interest.
• PEO cannot pay you money, provide you with engineering advice, or order an engineer to pay you money.
• Individual violations of PEO’s Code of Ethics do not necessarily constitute professional misconduct.
Please review PEO’s information guide entitled, Making a Complaint, before completing this form. If you have
any questions about PEO’s complaints process, please contact us by telephone at 416-224-1100 or 800-339-3716,
or by email at complaints@peo.on.ca.
Confidentiality of your complaint
PEO cannot guarantee that the information you provide, or the information we obtain from other parties during
the course of our investigation, will remain confidential. Complained against engineering practitioners are provided
some or all of the information obtained during investigation. If a complaint is referred to Discipline, you, as the
complainant, are not a party to the proceedings. Discipline proceedings and exhibits are generally considered public.
What you need to do to begin the complaints process
• Complete and sign the Complaint Form
• Attach a copy of any documents that are relevant to your complaint
• Send the completed Complaint Form and copies of related documents to:
Complaints
Professional Engineers Ontario
40 Sheppard Avenue West, Suite 101
Toronto, Ontario M2N 6K9
What happens next?
PEO will send you a letter acknowledging receipt of your complaint. The complaint will be assigned to an investigator
and given a file number that will be noted in the letter. The investigator will review and assess your complaint and
determine the next steps. Further information about the complaints process can be found in the Making a Complaint
public information guide.
If your complaint falls outside of PEO’s jurisdiction and authority under the Professional Engineers Act, we will let you
know and we may be able to suggest alternatives to address your concerns.
Information about completing and filing a Complaint Form
