General
As the regulator of the engineering profession in Ontario, PEO, through its complaints process, investigates the conduct
of its licence and certificate holders to protect the public interest.
This form is to be used to file a complaint regarding the professional conduct of an engineering practitioner (a member of
PEO or a holder of a limited licence, temporary licence, provisional licence or a Certificate of Authorization (C of A) issued
by PEO). Concerns about engineering work performed by individuals who are not licensed by PEO should be brought
to the attention of PEO’s Enforcement Department at ext. 1444.
If you are uncertain whether someone is a licensed engineering practitioner, you can check our on-line Members
Directory and C of A Directory at www.peo.on.ca.
This form is not to be used for complaints regarding the fees c
harged by engineering practitioners. Fee complaints
should be made in writing to the attention of the Fees Mediation Committee at PEO.
• A complaint, once submitted, cannot be withdrawn by the complainant.
PEO does not act as the intermediary between a complainant and
a respondent. PEO investigates complaints in the
public interest.
• PEO cannot pay you money, provide you with engineering advice, or order an engineer to pay you money.
• Individual violations of PEO’s Code of Ethics do not necessarily constitute professional misconduct.
Please review PEO’s information guide entitled, Making a Complaint, before completing this form. If you have
any questions about PEO’s complaints process, please contact us by telephone at 416-224-1100 or 800-339-3716,
or by email at complaints@peo.on.ca.
Confidentiality of your complaint
PEO cannot guarantee that the information you provide, or the information we obtain from other parties during
the course of our investigation, will remain confidential. Complained against engineering practitioners are provided
some or all of the information obtained during investigation. If a complaint is referred to Discipline, you, as the
complainant, are not a party to the proceedings. Discipline proceedings and exhibits are generally considered public.
What you need to do to begin the complaints process
Complete and sign the Complaint Form
Attach a copy of any documents that are relevant to your complaint
Send the completed Complaint Form and copies of related documents to:
Complaints
Professional Engineers Ontario
40 Sheppard Avenue West, Suite 101
Toronto, Ontario M2N 6K9
What happens next?
PEO will send you a letter acknowledging receipt of your complaint. The complaint will be assigned to an investigator
and given a file number that will be noted in the letter. The investigator will review and assess your complaint and
determine the next steps. Further information about the complaints process can be found in the Making a Complaint
public information guide.
If your complaint falls outside of PEO’s jurisdiction and authority under the Professional Engineers Act, we will let you
know and we may be able to suggest alternatives to address your concerns.
Information about completing and filing a Complaint Form
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Complaint Form
Professional Engineers Act
R.S.O. 1990, Chapter P.28
CONFIDENTIAL
PEO USE ONLY
File #:
Date Filed:
To: The Registrar
The Practitioner You Are Complaining Against:
Information About You (The Complainant):
PRIVACY NOTICE: The information in this Complaint Form is collected pursuant to Section 24 of the
Professional Engineers Act
, R.S.O. 1990, Ch. P-28, and
will be used by PEO solely in the administration of the complaints and discipline processes described in the Act. The information in this Complaint Form is
subject to the confidentiality provisions of Section 38 of the Act, and will not be disclosed or communicated by PEO except as required in connection with
PEO’s administration of the complaints and discipline processes or with the consent of the person to whom the information relates. For more information,
see PEO’s Privacy Policy at www.peo.on.ca or contact PEO’s Privacy Office at (416) 224-1100.
Licence #:_________________________________________________ Type of Licence: ______________________________________ CE?: q Yes q No
C of A #: __________________________________________ PTU?: q Yes q No
PEO USE
ONLY:
Your name and contact information
_______________________________________________________________________________________________________________________
q Mr. q Ms. q Mrs. q Dr. q P.Eng.
_______________________________________________________________________________________________________________________
First Name: Last Name:
_______________________________________________________________________________________________________________________
Street Address: Unit/Apt:
_______________________________________________________________________________________________________________________
City: Province: Postal Code:
_______________________________________________________________________________________________________________________
Daytime Phone Number: q Home q Work
_______________________________________________________________________________________________________________________
Other Contact Number: Email Address:
Practitioner name and contact information
_______________________________________________________________________________________________________________________
First Name: Last Name:
_______________________________________________________________________________________________________________________
Company Name:
_______________________________________________________________________________________________________________________
Street Address: Unit/Apt:
_______________________________________________________________________________________________________________________
City: Province: Postal Code:
_______________________________________________________________________________________________________________________
Phone Number: Other Contact Number:
_______________________________________________________________________________________________________________________
Email Address:
NOTE: If your complaint involves more than one engineering practitioner at one engineering firm, you must file a separate Complaint Form for
each engineering practitioner/firm that you are complaining about.
101-40 Sheppard Ave. W., Toronto, ON M2N 6K9
T: 416 224-1100 800 339-3716 www.peo.on.ca
F: 416 224-9974 800 268-0496
Enforcement Hotline: 416 224-9528, ext. 1444
2 of 3
5. What is the nature of your complaint? Choose all that apply:
Technical or Competence Related
q negligence
q failure to apply appropriate code or standard
q practising outside of area of training/competence
q failure to safeguard life, health, or property
q other
Your Complaint
3. What is your relationship with the practitioner:
q Client q Supplier/Subcontractor q Supervisor q Employee q Other (specify)______________________
4. Does your complaint involve a matter that is currently, or has been, before a Court or a Tribunal: q Yes q No
If yes, which Court or Tribunal:
________________________________________________________________________________________________________________________
What is the status:
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Complainant and Practitioner Relationship
Please provide specifics in the space below:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
Conduct/Behaviour
q harassment
q conflict of interest
q other
Please provide specifics in the space below:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
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9. I am filing this complaint for investigation and consideration by the Complaints Committee and not for personal gain or any
other purpose. I understand that PEO will provide the engineering practitioner a copy of this Complaint Form, including all
submitted attachments. In addition, all of the information that PEO receives from me and from other parties in the course of
the investigation of this complaint may also be provided to the engineering practitioner.
________________________________________________________________________________________________________________________
Signature Date
Acknowledgement,
Consent and Signature
6. Provide a one-paragraph summary of the issue and conduct of the engineering practitioner you are complaining about.
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
7. Provide a chronology of the events of your complaint, referencing supporting documents specific to the actions and conduct of
the engineering practitioner. Supporting documents could include correspondence, drawings, reports, photos, permits, contracts,
court decisions, etc.
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
8. What is the public interest impact relating to your complaint?
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________
Your Complaint
September 2013
101-40 Sheppard Ave. W., Toronto, ON M2N 6K9
T: 416 224-1100 800 339-3716 www.peo.on.ca
F: 416 224-9974 800 268-0496
Enforcement Hotline: 416 224-9528, ext. 1444
click to sign
signature
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