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- 1 -
FAIRMONT STATE
UNIVERSITY
A Report on the Quality of Work Life Survey
Conducted During March-April 2007
Office of Institutional Research
April 2007
- 2 -
EXECUTIVE SUMMARY
Pursuant to Goal 7 of the Fairmont State University Strategic Plan: Develop, retain, and recruit high
quality people who contribute to a satisfying and productive work environment, Year 1 - Action Step 1,
the Office of Institutional Research was tasked to design and conduct an online survey that would
provide baseline measures for various aspects of job satisfaction, job-related frustrations, and
employee-proposed solutions to eliminate frustrations.
The FSU “Quality of Work Life Survey” was based on a similar survey conducted at George Mason
University several times over the past 7 years, with their permission granted. This survey has as a basis
the Perceived Organizational Support [POS] Eisenberger model/construct, which has been well-
supported in research as being a key factor in influencing employee commitment to the organization.
Several other factors/dimensions were included in the instrument design and arranged into several
sections: Levels of Importance & Satisfaction paired items, Sources of Stress items, Levels of
Agreement items, and a variety of demographic and grouping items. A complete copy of the survey
instrument is available as Appendix D of the full report.
The use of the service Surveymonkey.com was chosen to facilitate this online survey. 992 initial and
follow up emails to all full-time and part-time FSU employees were processed with each containing a
brief description of the request for participation and the web link to the online survey. 355 individuals
responded to the online survey (a response rate of 36%).
Major Findings
Section I: Importance & Satisfaction Factors
The Top Five (5) Items of Importance by mean ranking:
Item 11 Sense that your work is meaningful – Importance
8 Retirement benefits – Importance
12 Relationship with your immediate supervisor – Importance
2 Job security – Importance
1 Relationship with co-workers – Importance
Note: Item number indicated is relative to that section’s numbering scheme.
The Bottom Five (5) Items of Importance by mean ranking:
Item 17 Productivity of work-related meetings – Importance
16
Access to and the cost of recreational/fitness facilities –
Importance
13 Special recognition for achievements and milestones - Importance
14 Access to cultural events and/or sporting events - Importance
15 Availability of on-campus child care – Importance
- 3 -
The Top Five Items of Satisfaction by mean ranking:
Item 1 Relationship with co-workers – Satisfaction
4 Flexibility of work hours – Satisfaction
12 Relationship with your immediate supervisor – Satisfaction
2 Job Security – Satisfaction
11 Sense that your work is meaningful – Satisfaction
The Bottom Five Items of Satisfaction by mean ranking:
Item 7 Health care benefits – Satisfaction
6 Salary – Satisfaction
17 Productivity of work-related meetings – Satisfaction
15 Availability of on-campus child care – Satisfaction
16 Access to and the cost of recreational/fitness facilities - Satisfaction
As each of the 17 items in this section received ratings of both importance and satisfaction, it is
possible to determine which items showed a significant difference in their paired ratings. Although
both the paired t-test and Wilcoxon signed-rank non-parametric test showed that all paired item
responses showed significant difference between importance ranking and satisfaction ranking for each
item, an alternative approach is to determine a difference in their relative ranking by position [highest
to lowest] of their means and indicate which showed a “gap” in their respective ranking of 4 positions
or greater [note that 3.88 was the mean absolute deviation of all 17 ranking position differences]. The
items importance ranked versus satisfaction ranked positions were significantly correlated utilizing the
Spearman’s Rho statistic at the 0.05 level.
Importance Rankings greater than Satisfaction Rankings [gap significant; i.e., Higher Importance
relative to Lower Satisfaction position]:
Item 8 Retirement benefits – Gap Size = 8
7 Health care benefits – Gap Size = 7
6 Salary – Gap Size = 5
11 Sense that your work is meaningful – Gap Size = 4
Satisfaction Rankings greater than Importance Rankings [gap significant; i.e. Higher Satisfaction
relative to Lower Importance position]:
Item 14 Access to cultural events and/or sporting events - Gap Size = 10
4 Flexibility of work hours – Gap Size = 10
1 Relationship with co-workers – Gap Size = 4
10 Opportunities to develop new skills – Gap Size = 4
- 4 -
Section II – Source of Stress Factors
The Five Highest Stress Items by mean ranking:
Item 22 Institutional procedures and 'red tape'.
15 Work load.
4 Personal finances.
24
Top-down decisions contrasting with departmental
expertise/knowledge.
2 Rapid pace of workplace change.
The Five Lowest Stress Items by mean ranking:
Item 17 Commuting.
9 Discrimination (e.g. prejudice, racism, sexism)
30 Difficult relationship with subordinate.
25 Difficult relationship with immediate supervisor.
10 Marital friction.
Section III – Level of Agreement
The Five Items with Highest Level of Agreement by mean ranking:
Item 7
In general, managers in this organization are quite
accommodating of family-related needs.
8 Colleagues and supervisors support my work endeavors.
15 Considering everything, the quality of my work life is very good.
14 I would be very happy to spend the rest of my career with FSU.
10 I enjoy discussing FSU with people outside it.
The Five Items with Lowest Level of Agreement [i.e., disagreement] by mean ranking:
Item 2 FSU management strongly considers my goals and values.
16 The demands of my work interfere with my home and family life.
11 I do not feel 'emotionally attached' to this organization.
13 My organization shows very little concern for me.
17
The demands of my family or spouse/partner interfere with work-related
activities.
- 5 -
Section IV – Categories/Demographics
The following are the modal categories of survey respondents for each item:
• 32.8% are in the 45-54 age category
• 60.8% are Female
• 73.4% are a full-time employee
• 29.1% have worked more than 12 years at FSU and/or PC&TC
• 38.3% have worked in their current position less than 3 years
• 25.3% are full-time faculty (benefits eligible)
• 72.0% are associated primarily with FSU as compared to PC&TC
• 75.1% are married/living with partner
• 38.1% have highest educational level attained a master’s degree
• 94.8% indicated an ethnic group of White
Themes from the open-ended item: What improvements could the university make that would add to
your quality of work life? [Please be as specific as possible!!!]
• Changes to rec-center accessibility, pricing, cost
• Improved and more private office spaces/environments
• Uniform work-loads across departments/campuses
• Better/improved health benefits
• Improved communication channels at all levels
• Respect for faculty and their input in decision-making
• Review and manage the rapid pace of change on campus
• Improved compensation, environment, and services for adjunct faculty
• FSU a good place to work
• Disparity of work loads
• Fostering a more collegial environment among faculty, staff, and students
• Too much “red tape” to get things accomplished in a timely fashion
• Micro-managing in decision-making
• Revise the evaluation process
• Review job descriptions
• Increase the number of full-time faculty in targeted departments
End of Executive Summary
- 6 -
OVERVIEW
Pursuant to Goal 7 of the Fairmont State University Strategic Plan: Develop, retain, and recruit high
quality people who contribute to a satisfying and productive work environment, Year 1 - Action Step 1,
the Office of Institutional Research was tasked to design and conduct an online survey that would
provide baseline measures for various aspects of job satisfaction, job-related frustrations, and
employee-proposed solutions to eliminate frustrations.
It is expected that this survey [modified appropriately to fit the current environment at that time] will
be repeated at regular intervals [optimally every 2-3 years] going forward to determine longitudinal
trends and measure changed work life conditions/stressors.
METHODOLOGY
The FSU “Quality of Work Life [QOWL] Survey” was based on a similar survey conducted at George
Mason University several times over the past 7 years, with their permission granted via email
correspondence. This survey has as a basis the Perceived Organizational Support [POS] Dr. Robert
Eisenberger model/construct, which has been well-supported in research as being a key factor in
influencing employee commitment to the organization. Several other factors/dimensions were
included in the instrument design and arranged into several sections: (I) Levels of Importance &
Satisfaction paired items, (II) Sources of Stress items, (III) Levels of Agreement items, and (IV) a
variety of demographic and grouping items.
The FSU working group [Harvey, Rohrbaugh, Finley] went through a several stage survey drafting
process and review. Surveymonkey.com was chosen as the survey facilitating service. A testing/pilot
was conducted with approximately 15 respondents. All respondents were followed up with specific
questions to determine clarity of the various items in the various sections. The final form of the
instrument contained: 17 items with both importance and satisfaction scales; 30 items to elicit levels
of stress; 17 items/statements to determine levels of agreement; 10 items for demographics/grouping
analysis; 1 open-ending comment item. The testing time indicated about 12 minutes to complete the
survey.
The survey went into production during Mid-March 2007 with an initial email to each employee’s
university email account. A follow up reminder was sent the following week to those that had not
responded during the initial round and also announcing the closing date of April 5
th
. 992 initial and
follow up emails to all full-time and part-time FSU [including Pierpont Community & Technical
College] employees were processed with each containing a brief description of the request for
participation and the web link to the online survey. 355 individuals responded to the online survey (a
response rate of 36%).
The following are the Lickert rating scales utilized in each respective section:
Section I:
Importance: 1 – Not Important at all to 5 – Very Important
Satisfaction: 1- Very Dissatisfied to 5 – Very Satisfied
Section II:
1 – Not a source of Stress to 5 – Extreme Stress
- 7 -
Section III:
1 – Strongly Disagree to 5 – Strongly Agree
A complete copy of the survey instrument is available as Appendix D of this full report.
It was determined that both distribution based and non-parametric analysis would be utilized to
determine significant differences in the various scaled survey items.
Appendices A and B contain the statistical analyses [frequencies, descriptive statistics]; Crosstabs, chi-
square, ANOVA with Post Hoc analysis (Scheffe), and the various appropriate non-parametric tests of
the various survey items are available as separate reports upon request.
Respondent’s comments to the open-ended item: What improvements could the university make that
would add to your quality of work life? [Please be as specific as possible!!!] are found in their entirety
in Appendix C of this report.
DEMOGRAPHICS/GROUPS
- 8 -
- 9 -
- 10 -
RESULTS
Item
No.
Importance and Satisfaction Items
Importance
Rating Mean
Satisfaction
Rating Mean
Difference
of Means
1 Relationship with co-workers 4.611 4.166 0.445*
2 Job security 4.614 3.841 0.772*
3 Working conditions (comfort, safety) 4.577 3.736 0.841*
4 Flexibility of work hours 4.436 4.135 0.302*
5 Clearly defined job expectations 4.504 3.714 0.790*
6 Salary 4.513 3.103 1.410*
7 Health care benefits 4.595 3.364 1.231*
8 Retirement benefits 4.671 3.519 1.152*
9
Fair and equitable work performance
evaluations 4.535 3.454 1.081*
10 Opportunities to develop new skills 4.488 3.746 0.743*
11 Sense that your work is meaningful 4.770 3.820 0.950*
12 Relationship with your immediate supervisor 4.638 4.127 0.511*
13
Special recognition for achievements and
milestones 3.745 3.415 0.330*
14
Access to cultural events and/or sporting
events
3.630 3.783 -0.153*
15 Availability of on-campus child care 3.242 2.623 0.619*
16
Access to and the cost of recreational/fitness
facilities 3.838 2.404 1.434*
17 Productivity of work-related meetings 4.215 3.100 1.115*
* significant at the 0.05 level (2-tailed)
- 11 -
Item No. Level of Stress Items Mean Std. Deviation
1 Keeping up with technology. 2.828 1.270
2 Rapid pace of workplace change. 2.962 1.324
3 Availability and cost of child care. 2.088 1.522
4 Personal finances. 3.127 1.400
5 Care of elderly parent. 2.364 1.527
6 Availability of promotion opportunities. 2.718 1.328
7 Availability and cost of food services. 1.943 1.203
8 Inefficient use of technology on campus. 2.653 1.342
9 Discrimination (e.g. prejudice, racism, sexism) 1.766 1.193
10 Marital friction. 1.584 1.100
11 Managing household responsibilities. 2.604 1.406
12 Insufficient available information for decision-making. 2.359 1.284
13 Frequency of work-related meetings. 2.423 1.372
14 Conflict among co-workers in the work place. 2.234 1.363
15 Work load. 3.130 1.410
16 Availability of parking. 1.957 1.292
17 Commuting. 1.772 1.152
18 Ineffective communication methods. 2.575 1.386
19 Difficulties with other work units. 2.152 1.321
20 Rude or inconsiderate students. 2.211 1.330
21 Illness or death of a family member. 2.327 1.578
22 Institutional procedures and 'red tape'. 3.131 1.397
23 Cost of parking. 2.593 1.445
24
Top-down decisions contrasting with departmental
expertise/knowledge. 3.069 1.479
25 Difficult relationship with immediate supervisor. 1.636 1.125
26 Physical health. 1.982 1.247
27 Review / promotion process. 2.500 1.397
28 Departmental budget concerns. 2.881 1.459
29 Unproductive committee work. 2.410 1.410
30 Difficult relationship with subordinate. 1.697 1.146
- 12 -
Item
No. Level of Agreement Items Mean
Std.
Deviation
1 The university really cares about my well-being. 2.953 1.079
2 FSU management strongly considers my goals and values. 2.782 1.092
3
The university community operates from a strong sense of shared
mission and goals.
3.043 1.075
4 Help is available when I have a problem. 3.629 0.989
5 FSU cares about and values my opinions. 2.971 1.122
6 I feel a strong sense of belonging to this organization. 3.371 1.104
7
In general, managers in this organization are quite accommodating
of family-related needs.
3.946 0.900
8 Colleagues and supervisors support my work endeavors. 3.926 0.920
9
The amount of time required to perform the responsibilities of my
position has increased beyond the normal work day.
3.664 1.266
10 I enjoy discussing FSU with people outside it. 3.741 1.107
11 I do not feel 'emotionally attached' to this organization. 2.543 1.283
12 The university would forgive an honest mistake on my part. 3.615 0.918
13 My organization shows very little concern for me. 2.376 1.067
14 I would be very happy to spend the rest of my career with FSU. 3.760 1.089
15 Considering everything, the quality of my work life is very good. 3.854 0.953
16 The demands of my work interfere with my home and family life. 2.772 1.343
17
The demands of my family or spouse/partner interfere with work-
related activities.
1.972 1.078
- 13 -
Group/Cohort Analysis
The following survey items showed a significant difference (0.05 level) when grouped by Gender:
Items
Relationship with co-workers - Importance
Relationship with co-workers - Satisfaction
Job Security - Satisfaction
Working conditions (comfort, safety) - Importance
Working conditions (comfort, safety) - Satisfaction
Flexibility of work hours - Importance
Clearly defined job expectations - Importance
Salary - Importance
Health care benefits - Importance
Health care benefits - Satisfaction
Retirement benefits - Importance
Fair and equitable work performance evaluations - Importance
Fair and equitable work performance evaluations - Satisfaction
Opportunities to develop new skills - Importance
Opportunities to develop new skills - Satisfaction
Sense that your work is meaningful - Importance
Sense that your work is meaningful - Satisfaction
Relationship with your immediate supervisor - Importance
Special recognition for achievements and milestones - Importance
Access to cultural events and/or sporting events - Satisfaction
Productivity of work-related meetings - Satisfaction
Inefficient us of technology on campus.
Frequency of work-related meetings.
Commuting.
Physical health.
Departmental budget concerns.
Unproductive committee work.
Difficult relationship with subordinate.
The university community operates from a strong sense of shared mission and goals.
Help is available when I have a problem.
The university would forgive an honest mistake on my part.
Considering everything, the quality of my work life is very good.
The demands of my work interfere with my home and family life.
- 14 -
The following survey items showed a significant difference (0.05 level) when grouped by Age:
Items
Job Security - Satisfaction
Availability of on-campus child care - Importance
Availability of on-campus child care - Satisfaction
Fair and equitable work performance evaluations - Satisfaction
Availability and cost of child care.
Personal finances.
Care of elderly parent.
Marital friction.
Managing household responsibilities.
Commuting.
I would be very happy to spend the rest of my career at FSU.
The demands of my work interfere with my home and family life.
The demands of my family or spouse/partner interfere with work-related activities.
The following survey items showed a significant difference (0.05 level) when grouped by Full-time
vs. Part-time employment status:
Items
Relationship with co-workers - Importance
Job Security - Satisfaction
Working conditions (comfort, safety) - Importance
Working conditions (comfort, safety) - Satisfaction
Flexibility of work hours - Satisfaction
Clearly defined job expectations - Satisfaction
Health care benefits - Importance
Health care benefits - Satisfaction
Retirement benefits - Satisfaction
Fair and equitable work performance evaluations - Importance
Fair and equitable work performance evaluations - Satisfaction
Sense that your work is meaningful - Importance
Productivity of work-related meetings - Satisfaction
Inefficient use of technology on campus.
Managing household responsibilities.
Insufficient available information for decision-making.
Frequency of work-related meetings.
Conflict among co-workers in the work place.
Work load.
Availability of parking.
Ineffective communication methods.
Difficulties with other work units.
Institutional procedures and 'red tape'.
Top-down decisions contrasting with departmental expertise/knowledge.
Review / promotion process.
Departmental budget concerns.
- 15 -
Unproductive committee work.
Difficult relationship with subordinate.
The university community operates from a strong sense of shared mission and goals.
Help is available when I have a problem.
I feel a strong sense of belonging to this organization.
The amount of time required to perform the responsibilities of my position has increased beyond the normal work
day.
I enjoy discussing FSU with people outside it.
Considering everything, the quality of my work life is very good.
The demands of my work interfere with my home and family life.
The following survey items showed a significant difference (0.05 level) when grouped by Years
Employed:
Items
Relationship with co-workers - Satisfaction
Health care benefits - Importance
Retirement benefits - Importance
Fair and equitable work performance evaluations - Importance
Access to cultural events and/or sporting events - Importance
Productivity of work-related meetings - Satisfaction
Keeping up with technology.
Rapid pace of workplace change.
Personal finances.
Discrimination (e.g. prejudice, racism, sexism)
Frequency of work-related meetings.
Conflict among co-workers in the work place.
Ineffective communication methods.
Top-down decisions contrasting with departmental expertise/knowledge.
Physical health.
Unproductive committee work.
The university really cares about my well-being.
FSU management strongly considers my goals and values.
The university community operates from a strong sense of shared mission and goals.
Help is available when I have a problem.
FSU cares about and values my opinions.
I enjoy discussing FSU with people outside it.
My organization shows very little concern for me.
The following survey items showed a significant difference (0.05 level) when grouped by Years in
Current Position:
Items
Health care benefits - Satisfaction
Retirement benefits - Satisfaction
Fair and equitable work performance evaluations - Satisfaction
Relationship with your immediate supervisor - Satisfaction
- 16 -
Productivity of work-related meetings - Satisfaction
Keeping up with technology.
Rapid pace of workplace change.
Frequency of work-related meetings.
Top-down decisions contrasting with departmental expertise/knowledge.
Unproductive committee work.
The university really cares about my well-being.
FSU management strongly considers my goals and values.
Help is available when I have a problem.
FSU cares about and values my opinions.
The following survey items showed a significant difference (0.05 level) when grouped by Position
Classification:
Items
Relationship with co-workers - Importance
Job Security - Satisfaction
Working conditions (comfort, safety) - Importance
Working conditions (comfort, safety) - Satisfaction
Clearly defined job expectations - Satisfaction
Salary - Importance
Salary - Satisfaction
Health care benefits - Importance
Health care benefits - Satisfaction
Retirement benefits - Satisfaction
Fair and equitable work performance evaluations - Importance
Fair and equitable work performance evaluations - Satisfaction
Opportunities to develop new skills - Importance
Relationship with your immediate supervisor - Importance
Access to cultural events and/or sporting events - Importance
Access to and the cost of recreational/fitness facilities - Satisfaction
Productivity of work-related meetings - Satisfaction
Rapid pace of workplace change.
Inefficient use of technology on campus.
Managing household responsibilities.
Insufficient available information for decision-making.
Frequency of work-related meetings.
Conflict among co-workers in the work place.
Work load.
Availability of parking.
Ineffective communication methods.
Difficulties with other work units.
Institutional procedures and 'red tape'.
Cost of parking.
Review / promotion process.
Departmental budget concerns.
Unproductive committee work.
- 17 -
Difficult relationship with subordinate.
The university really cares about my well-being.
FSU cares about and values my opinions.
The amount of time required to perform the responsibilities of my position has increased beyond the normal work
day.
I enjoy discussing FSU with people outside it.
The demands of my work interfere with my home and family life.
The following survey items showed a significant difference (0.05 level) when grouped by Primarily
FSU or PC&TC:
Items
Working conditions (comfort, safety) - Satisfaction
Fair and equitable work performance evaluations - Satisfaction
Special recognition for achievements and milestones - Satisfaction
Access to and the cost of recreational/fitness facilities - Satisfaction
Inefficient use of technology on campus.
Conflict among co-workers in the work place.
Commuting.
Ineffective communication methods.
Difficulties with other work units.
Top-down decisions contrasting with departmental expertise/knowledge.
Departmental budget concerns.
The university really cares about my well-being.
FSU management strongly considers my goals and values.
The university community operates from a strong sense of shared mission and goals.
Help is available when I have a problem.
FSU cares about and values my opinions.
I enjoy discussing FSU with people outside it.
The university would forgive an honest mistake on my part.
I would be very happy to spend the rest of my career with FSU.
Considering everything, the quality of my work life is very good.
The demands of my family or spouse/partner interfere with work-related activities.
The following survey items showed a significant difference (0.05 level) when grouped by Marital
Status:
Items
Health care benefits - Satisfaction
Retirement benefits - Satisfaction
Insufficient available information for decision-making.
Difficulties with other work units.
I feel a strong sense of belonging to this organization.
- 18 -
The following survey items showed a significant difference (0.05 level) when grouped by Ethnicity
[coded]:
Items
Relationship with co-workers - Satisfaction
Working conditions (comfort, safety) - Importance
Clearly defined job expectations - Satisfaction
Salary - Importance
Fair and equitable work performance evaluations - Importance
Sense that your work is meaningful - Importance
Sense that your work is meaningful - Satisfaction
Relationship with your immediate supervisor - Satisfaction
Special recognition for achievements and milestones - Importance
Access to cultural events and/or sporting events - Importance
Access to and the cost of recreational/fitness facilities - Importance
Productivity of work-related meetings - Satisfaction
Availability and cost of child care.
Availability and cost of food services.
Discrimination (e.g. prejudice, racism, sexism)
Institutional procedures and 'red tape'.
Cost of parking.
Unproductive committee work.
I enjoy discussing FSU with people outside it.
I would be very happy to spend the rest of my career with FSU.
- 19 -
Appendix A – Frequencies of all Survey Items
Factors of Importance & Satisfaction
Relationship with co-workers - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
5 1.4 1.4 1.4
Not very important
4 1.1 1.1 2.6
Can't decide
10 2.8 2.8 5.4
Somewhat important
85 23.9 24.1 29.5
Very important
248 69.9 70.5 100.0
Total
352 99.2 100.0
Missing System
3 .8
Total
355 100.0
Relationship with co-workers - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
3 .8 .9 .9
Dissatisfied
16 4.5 4.6 5.4
Neutral
52 14.6 14.9 20.3
Satisfied
128 36.1 36.6 56.9
Very Satisfied
151 42.5 43.1 100.0
Total
350 98.6 100.0
Missing System
5 1.4
Total
355 100.0
Job security - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
6 1.7 1.7 1.7
Not very important
7 2.0 2.0 3.7
Can't decide
11 3.1 3.2 6.9
Somewhat important
67 18.9 19.3 26.2
Very important
256 72.1 73.8 100.0
Total
347 97.7 100.0
Missing N/A
4 1.1
System
4 1.1
Total
8 2.3
Total
355 100.0
- 20 -
Job Security - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
16 4.5 4.6 4.6
Dissatisfied
26 7.3 7.5 12.1
Neutral
61 17.2 17.6 29.7
Satisfied
138 38.9 39.8 69.5
Very Satisfied
106 29.9 30.5 100.0
Total
347 97.7 100.0
Missing N/A
4 1.1
System
4 1.1
Total
8 2.3
Total
355 100.0
Working conditions (comfort, safety) - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
4 1.1 1.1 1.1
Not very important
3 .8 .9 2.0
Can't decide
11 3.1 3.1 5.1
Somewhat important
101 28.5 28.9 34.0
Very important
231 65.1 66.0 100.0
Total
350 98.6 100.0
Missing N/A
2 .6
System
3 .8
Total
5 1.4
Total
355 100.0
Flexibility of work hours - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
10 2.8 2.9 2.9
Dissatisfied
15 4.2 4.4 7.3
Neutral
44 12.4 12.9 20.2
Satisfied
123 34.6 36.0 56.1
Very Satisfied
150 42.3 43.9 100.0
Total
342 96.3 100.0
Missing N/A
8 2.3
System
5 1.4
Total
13 3.7
Total
355 100.0
- 21 -
Clearly defined job expectations - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
5 1.4 1.4 1.4
Not very important
6 1.7 1.7 3.1
Can't decide
12 3.4 3.4 6.6
Somewhat important
112 31.5 31.9 38.5
Very important
216 60.8 61.5 100.0
Total
351 98.9 100.0
Missing N/A
2 .6
System
2 .6
Total
4 1.1
Total
355 100.0
Clearly defined job expectations - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
15 4.2 4.3 4.3
Dissatisfied
40 11.3 11.4 15.7
Neutral
66 18.6 18.9 34.6
Satisfied
138 38.9 39.4 74.0
Very Satisfied
91 25.6 26.0 100.0
Total
350 98.6 100.0
Missing N/A
2 .6
System
3 .8
Total
5 1.4
Total
355 100.0
Salary - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
5 1.4 1.4 1.4
Not very important
5 1.4 1.4 2.8
Can't decide
16 4.5 4.5 7.4
Somewhat important
105 29.6 29.7 37.1
Very important
222 62.5 62.9 100.0
Total
353 99.4 100.0
Missing System
2 .6
Total
355 100.0
- 22 -
Salary - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
31 8.7 8.8 8.8
Dissatisfied
82 23.1 23.4 32.2
Neutral
92 25.9 26.2 58.4
Satisfied
112 31.5 31.9 90.3
Very Satisfied
34 9.6 9.7 100.0
Total
351 98.9 100.0
Missing System
4 1.1
Total
355 100.0
Health care benefits - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
8 2.3 2.7 2.7
Not very important
5 1.4 1.7 4.3
Can't decide
13 3.7 4.3 8.6
Somewhat important
49 13.8 16.3 24.9
Very important
226 63.7 75.1 100.0
Total
301 84.8 100.0
Missing N/A
50 14.1
System
4 1.1
Total
54 15.2
Total
355 100.0
Health care benefits - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
31 8.7 10.8 10.8
Dissatisfied
41 11.5 14.3 25.2
Neutral
60 16.9 21.0 46.2
Satisfied
101 28.5 35.3 81.5
Very Satisfied
53 14.9 18.5 100.0
Total
286 80.6 100.0
Missing N/A
65 18.3
System
4 1.1
Total
69 19.4
Total
355 100.0
- 23 -
Retirement benefits - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
6 1.7 1.9 1.9
Not very important
1 .3 .3 2.2
Can't decide
11 3.1 3.5 5.8
Somewhat important
54 15.2 17.3 23.0
Very important
241 67.9 77.0 100.0
Total
313 88.2 100.0
Missing N/A
38 10.7
System
4 1.1
Total
42 11.8
Total
355 100.0
Retirement benefits - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
27 7.6 9.1 9.1
Dissatisfied
37 10.4 12.5 21.5
Neutral
56 15.8 18.9 40.4
Satisfied
109 30.7 36.7 77.1
Very Satisfied
68 19.2 22.9 100.0
Total
297 83.7 100.0
Missing N/A
51 14.4
System
7 2.0
Total
58 16.3
Total
355 100.0
Fair and equitable work performance evaluations - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
6 1.7 1.8 1.8
Not very important
7 2.0 2.1 3.9
Can't decide
17 4.8 5.1 9.0
Somewhat important
76 21.4 22.8 31.8
Very important
227 63.9 68.2 100.0
Total
333 93.8 100.0
Missing N/A
16 4.5
System
6 1.7
Total
22 6.2
Total
355 100.0
- 24 -
Fair and equitable work performance evaluations - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
29 8.2 9.0 9.0
Dissatisfied
45 12.7 13.9 22.8
Neutral
66 18.6 20.4 43.2
Satisfied
118 33.2 36.4 79.6
Very Satisfied
66 18.6 20.4 100.0
Total
324 91.3 100.0
Missing N/A
25 7.0
System
6 1.7
Total
31 8.7
Total
355 100.0
Opportunities to develop new skills - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
4 1.1 1.2 1.2
Not very important
4 1.1 1.2 2.3
Can't decide
19 5.4 5.6 7.9
Somewhat important
109 30.7 31.9 39.8
Very important
206 58.0 60.2 100.0
Total
342 96.3 100.0
Missing N/A
8 2.3
System
5 1.4
Total
13 3.7
Total
355 100.0
Opportunities to develop new skills - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
13 3.7 3.8 3.8
Dissatisfied
33 9.3 9.6 13.5
Neutral
71 20.0 20.8 34.2
Satisfied
136 38.3 39.8 74.0
Very Satisfied
89 25.1 26.0 100.0
Total
342 96.3 100.0
Missing N/A
8 2.3
System
5 1.4
Total
13 3.7
Total
355 100.0
- 25 -
Sense that your work is meaningful - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
3 .8 .9 .9
Not very important
3 .8 .9 1.7
Can't decide
4 1.1 1.1 2.8
Somewhat important
52 14.6 14.8 17.6
Very important
290 81.7 82.4 100.0
Total
352 99.2 100.0
Missing N/A
1 .3
System
2 .6
Total
3 .8
Total
355 100.0
Sense that your work is meaningful - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
18 5.1 5.1 5.1
Dissatisfied
30 8.5 8.6 13.7
Neutral
64 18.0 18.3 32.0
Satisfied
123 34.6 35.1 67.1
Very Satisfied
115 32.4 32.9 100.0
Total
350 98.6 100.0
Missing N/A
1 .3
System
4 1.1
Total
5 1.4
Total
355 100.0
Relationship with your immediate supervisor - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
3 .8 .9 .9
Not very important
4 1.1 1.1 2.0
Can't decide
10 2.8 2.9 4.9
Somewhat important
82 23.1 23.6 28.4
Very important
249 70.1 71.6 100.0
Total
348 98.0 100.0
Missing N/A
5 1.4
System
2 .6
Total
7 2.0
Total
355 100.0
- 26 -
Relationship with your immediate supervisor - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
18 5.1 5.2 5.2
Dissatisfied
13 3.7 3.8 9.0
Neutral
45 12.7 13.0 22.0
Satisfied
101 28.5 29.2 51.2
Very Satisfied
169 47.6 48.8 100.0
Total
346 97.5 100.0
Missing N/A
5 1.4
System
4 1.1
Total
9 2.5
Total
355 100.0
Special recognition for achievements and milestones - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
16 4.5 4.7 4.7
Not very important
24 6.8 7.1 11.9
Can't decide
80 22.5 23.7 35.6
Somewhat important
127 35.8 37.7 73.3
Very important
90 25.4 26.7 100.0
Total
337 94.9 100.0
Missing N/A
14 3.9
System
4 1.1
Total
18 5.1
Total
355 100.0
Special recognition for achievements and milestones - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
16 4.5 4.8 4.8
Dissatisfied
36 10.1 10.9 15.8
Neutral
117 33.0 35.5 51.2
Satisfied
117 33.0 35.5 86.7
Very Satisfied
44 12.4 13.3 100.0
Total
330 93.0 100.0
Missing N/A
21 5.9
System
4 1.1
Total
25 7.0
Total
355 100.0
- 27 -
Access to cultural events and/or sporting events - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
21 5.9 6.3 6.3
Not very important
35 9.9 10.4 16.7
Can't decide
73 20.6 21.8 38.5
Somewhat important
124 34.9 37.0 75.5
Very important
82 23.1 24.5 100.0
Total
335 94.4 100.0
Missing N/A
16 4.5
System
4 1.1
Total
20 5.6
Total
355 100.0
Access to cultural events and/or sporting events - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
8 2.3 2.4 2.4
Dissatisfied
23 6.5 7.0 9.5
Neutral
81 22.8 24.8 34.3
Satisfied
135 38.0 41.3 75.5
Very Satisfied
80 22.5 24.5 100.0
Total
327 92.1 100.0
Missing N/A
21 5.9
System
7 2.0
Total
28 7.9
Total
355 100.0
Availability of on-campus child care - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
45 12.7 24.2 24.2
Not very important
16 4.5 8.6 32.8
Can't decide
33 9.3 17.7 50.5
Somewhat important
33 9.3 17.7 68.3
Very important
59 16.6 31.7 100.0
Total
186 52.4 100.0
Missing N/A
167 47.0
System
2 .6
Total
169 47.6
Total
355 100.0
- 28 -
Availability of on-campus child care - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
38 10.7 24.7 24.7
Dissatisfied
20 5.6 13.0 37.7
Neutral
69 19.4 44.8 82.5
Satisfied
16 4.5 10.4 92.9
Very Satisfied
11 3.1 7.1 100.0
Total
154 43.4 100.0
Missing N/A
196 55.2
System
5 1.4
Total
201 56.6
Total
355 100.0
Access to and the cost of recreational/fitness facilities - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
20 5.6 6.5 6.5
Not very important
14 3.9 4.5 11.0
Can't decide
63 17.7 20.5 31.5
Somewhat important
110 31.0 35.7 67.2
Very important
101 28.5 32.8 100.0
Total
308 86.8 100.0
Missing N/A
44 12.4
System
3 .8
Total
47 13.2
Total
355 100.0
Access to and the cost of recreational/fitness facilities - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
88 24.8 29.6 29.6
Dissatisfied
77 21.7 25.9 55.6
Neutral
75 21.1 25.3 80.8
Satisfied
38 10.7 12.8 93.6
Very Satisfied
19 5.4 6.4 100.0
Total
297 83.7 100.0
Missing N/A
51 14.4
System
7 2.0
Total
58 16.3
Total
355 100.0
- 29 -
Productivity of work-related meetings - Importance
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not important at all
7 2.0 2.2 2.2
Not very important
7 2.0 2.2 4.4
Can't decide
36 10.1 11.4 15.8
Somewhat important
127 35.8 40.2 56.0
Very important
139 39.2 44.0 100.0
Total
316 89.0 100.0
Missing N/A
36 10.1
System
3 .8
Total
39 11.0
Total
355 100.0
Productivity of work-related meetings - Satisfaction
Frequency Percent Valid Percent
Cumulative
Percent
Valid Very Dissatisfied
28 7.9 9.0 9.0
Dissatisfied
66 18.6 21.3 30.3
Neutral
89 25.1 28.7 59.0
Satisfied
101 28.5 32.6 91.6
Very Satisfied
26 7.3 8.4 100.0
Total
310 87.3 100.0
Missing N/A
41 11.5
System
4 1.1
Total
45 12.7
Total
355 100.0
Sources of Stress
Keeping up with technology.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
63 17.7 18.3 18.3
Minimal Stress
102 28.7 29.7 48.0
Can't decide
30 8.5 8.7 56.7
Moderate Stress
129 36.3 37.5 94.2
Extreme Stress
20 5.6 5.8 100.0
Total
344 96.9 100.0
Missing N/A
4 1.1
System
7 2.0
Total
11 3.1
Total
355 100.0
- 30 -
Rapid pace of workplace change.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
58 16.3 17.1 17.1
Minimal Stress
87 24.5 25.7 42.8
Can't decide
46 13.0 13.6 56.3
Moderate Stress
106 29.9 31.3 87.6
Extreme Stress
42 11.8 12.4 100.0
Total
339 95.5 100.0
Missing N/A
8 2.3
System
8 2.3
Total
16 4.5
Total
355 100.0
Availability and cost of child care.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
104 29.3 60.8 60.8
Minimal Stress
13 3.7 7.6 68.4
Can't decide
10 2.8 5.8 74.3
Moderate Stress
23 6.5 13.5 87.7
Extreme Stress
21 5.9 12.3 100.0
Total
171 48.2 100.0
Missing N/A
175 49.3
System
9 2.5
Total
184 51.8
Total
355 100.0
Personal finances.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
55 15.5 16.6 16.6
Minimal Stress
79 22.3 23.8 40.4
Can't decide
29 8.2 8.7 49.1
Moderate Stress
107 30.1 32.2 81.3
Extreme Stress
62 17.5 18.7 100.0
Total
332 93.5 100.0
Missing N/A
15 4.2
System
8 2.3
Total
23 6.5
Total
355 100.0
- 31 -
Care of elderly parent.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
102 28.7 45.3 45.3
Minimal Stress
43 12.1 19.1 64.4
Can't decide
5 1.4 2.2 66.7
Moderate Stress
46 13.0 20.4 87.1
Extreme Stress
29 8.2 12.9 100.0
Total
225 63.4 100.0
Missing N/A
122 34.4
System
8 2.3
Total
130 36.6
Total
355 100.0
Availability of promotion opportunities.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
79 22.3 25.0 25.0
Minimal Stress
69 19.4 21.8 46.8
Can't decide
59 16.6 18.7 65.5
Moderate Stress
80 22.5 25.3 90.8
Extreme Stress
29 8.2 9.2 100.0
Total
316 89.0 100.0
Missing N/A
32 9.0
System
7 2.0
Total
39 11.0
Total
355 100.0
Availability and cost of food services.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
156 43.9 52.3 52.3
Minimal Stress
59 16.6 19.8 72.1
Can't decide
39 11.0 13.1 85.2
Moderate Stress
32 9.0 10.7 96.0
Extreme Stress
12 3.4 4.0 100.0
Total
298 83.9 100.0
Missing N/A
49 13.8
System
8 2.3
Total
57 16.1
Total
355 100.0
- 32 -
Inefficient use of technology on campus.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
88 24.8 26.7 26.7
Minimal Stress
75 21.1 22.8 49.5
Can't decide
62 17.5 18.8 68.4
Moderate Stress
71 20.0 21.6 90.0
Extreme Stress
33 9.3 10.0 100.0
Total
329 92.7 100.0
Missing N/A
19 5.4
System
7 2.0
Total
26 7.3
Total
355 100.0
Discrimination (e.g. prejudice, racism, sexism)
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
201 56.6 63.6 63.6
Minimal Stress
45 12.7 14.2 77.8
Can't decide
25 7.0 7.9 85.8
Moderate Stress
33 9.3 10.4 96.2
Extreme Stress
12 3.4 3.8 100.0
Total
316 89.0 100.0
Missing N/A
30 8.5
System
9 2.5
Total
39 11.0
Total
355 100.0
Marital friction.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
206 58.0 70.8 70.8
Minimal Stress
42 11.8 14.4 85.2
Can't decide
14 3.9 4.8 90.0
Moderate Stress
16 4.5 5.5 95.5
Extreme Stress
13 3.7 4.5 100.0
Total
291 82.0 100.0
Missing N/A
55 15.5
System
9 2.5
Total
64 18.0
Total
355 100.0
- 33 -
Managing household responsibilities.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
99 27.9 30.2 30.2
Minimal Stress
84 23.7 25.6 55.8
Can't decide
26 7.3 7.9 63.7
Moderate Stress
86 24.2 26.2 89.9
Extreme Stress
33 9.3 10.1 100.0
Total
328 92.4 100.0
Missing N/A
18 5.1
System
9 2.5
Total
27 7.6
Total
355 100.0
Insufficient available information for decision-making.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
112 31.5 33.5 33.5
Minimal Stress
95 26.8 28.4 62.0
Can't decide
41 11.5 12.3 74.3
Moderate Stress
67 18.9 20.1 94.3
Extreme Stress
19 5.4 5.7 100.0
Total
334 94.1 100.0
Missing N/A
10 2.8
System
11 3.1
Total
21 5.9
Total
355 100.0
Frequency of work-related meetings.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
109 30.7 33.4 33.4
Minimal Stress
94 26.5 28.8 62.3
Can't decide
32 9.0 9.8 72.1
Moderate Stress
58 16.3 17.8 89.9
Extreme Stress
33 9.3 10.1 100.0
Total
326 91.8 100.0
Missing N/A
19 5.4
System
10 2.8
Total
29 8.2
Total
355 100.0
- 34 -
Conflict among co-workers in the work place.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
143 40.3 43.5 43.5
Minimal Stress
77 21.7 23.4 66.9
Can't decide
19 5.4 5.8 72.6
Moderate Stress
69 19.4 21.0 93.6
Extreme Stress
21 5.9 6.4 100.0
Total
329 92.7 100.0
Missing N/A
19 5.4
System
7 2.0
Total
26 7.3
Total
355 100.0
Work load.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
59 16.6 17.4 17.4
Minimal Stress
75 21.1 22.1 39.5
Can't decide
33 9.3 9.7 49.3
Moderate Stress
107 30.1 31.6 80.8
Extreme Stress
65 18.3 19.2 100.0
Total
339 95.5 100.0
Missing N/A
7 2.0
System
9 2.5
Total
16 4.5
Total
355 100.0
Commuting.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
184 51.8 59.0 59.0
Minimal Stress
69 19.4 22.1 81.1
Can't decide
17 4.8 5.4 86.5
Moderate Stress
30 8.5 9.6 96.2
Extreme Stress
12 3.4 3.8 100.0
Total
312 87.9 100.0
Missing N/A
33 9.3
System
10 2.8
Total
43 12.1
Total
355 100.0
- 35 -
Ineffective communication methods.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
103 29.0 30.2 30.2
Minimal Stress
84 23.7 24.6 54.8
Can't decide
46 13.0 13.5 68.3
Moderate Stress
71 20.0 20.8 89.1
Extreme Stress
37 10.4 10.9 100.0
Total
341 96.1 100.0
Missing N/A
6 1.7
System
8 2.3
Total
14 3.9
Total
355 100.0
Difficulties with other work units.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
149 42.0 44.5 44.5
Minimal Stress
80 22.5 23.9 68.4
Can't decide
39 11.0 11.6 80.0
Moderate Stress
40 11.3 11.9 91.9
Extreme Stress
27 7.6 8.1 100.0
Total
335 94.4 100.0
Missing N/A
11 3.1
System
9 2.5
Total
20 5.6
Total
355 100.0
Rude or inconsiderate students.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
133 37.5 40.7 40.7
Minimal Stress
93 26.2 28.4 69.1
Can't decide
27 7.6 8.3 77.4
Moderate Stress
47 13.2 14.4 91.7
Extreme Stress
27 7.6 8.3 100.0
Total
327 92.1 100.0
Missing N/A
19 5.4
System
9 2.5
Total
28 7.9
Total
355 100.0
- 36 -
Illness or death of a family member.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
129 36.3 49.6 49.6
Minimal Stress
40 11.3 15.4 65.0
Can't decide
10 2.8 3.8 68.8
Moderate Stress
39 11.0 15.0 83.8
Extreme Stress
42 11.8 16.2 100.0
Total
260 73.2 100.0
Missing N/A
84 23.7
System
11 3.1
Total
95 26.8
Total
355 100.0
Institutional procedures and 'red tape'.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
54 15.2 16.1 16.1
Minimal Stress
80 22.5 23.9 40.0
Can't decide
34 9.6 10.1 50.1
Moderate Stress
102 28.7 30.4 80.6
Extreme Stress
65 18.3 19.4 100.0
Total
335 94.4 100.0
Missing N/A
9 2.5
System
11 3.1
Total
20 5.6
Total
355 100.0
Cost of parking.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
102 28.7 31.2 31.2
Minimal Stress
84 23.7 25.7 56.9
Can't decide
30 8.5 9.2 66.1
Moderate Stress
67 18.9 20.5 86.5
Extreme Stress
44 12.4 13.5 100.0
Total
327 92.1 100.0
Missing N/A
19 5.4
System
9 2.5
Total
28 7.9
Total
355 100.0
- 37 -
Top-down decisions contrasting with departmental expertise/knowledge.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
72 20.3 21.8 21.8
Minimal Stress
60 16.9 18.1 39.9
Can't decide
46 13.0 13.9 53.8
Moderate Stress
79 22.3 23.9 77.6
Extreme Stress
74 20.8 22.4 100.0
Total
331 93.2 100.0
Missing N/A
16 4.5
System
8 2.3
Total
24 6.8
Total
355 100.0
Difficult relationship with immediate supervisor.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
221 62.3 68.2 68.2
Minimal Stress
49 13.8 15.1 83.3
Can't decide
20 5.6 6.2 89.5
Moderate Stress
19 5.4 5.9 95.4
Extreme Stress
15 4.2 4.6 100.0
Total
324 91.3 100.0
Missing N/A
23 6.5
System
8 2.3
Total
31 8.7
Total
355 100.0
Physical health.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
166 46.8 49.8 49.8
Minimal Stress
82 23.1 24.6 74.5
Can't decide
30 8.5 9.0 83.5
Moderate Stress
35 9.9 10.5 94.0
Extreme Stress
20 5.6 6.0 100.0
Total
333 93.8 100.0
Missing N/A
14 3.9
System
8 2.3
Total
22 6.2
Total
355 100.0
- 38 -
Review / promotion process.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
109 30.7 33.9 33.9
Minimal Stress
72 20.3 22.4 56.2
Can't decide
47 13.2 14.6 70.8
Moderate Stress
59 16.6 18.3 89.1
Extreme Stress
35 9.9 10.9 100.0
Total
322 90.7 100.0
Missing N/A
26 7.3
System
7 2.0
Total
33 9.3
Total
355 100.0
Departmental budget concerns.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
76 21.4 23.2 23.2
Minimal Stress
81 22.8 24.8 48.0
Can't decide
36 10.1 11.0 59.0
Moderate Stress
74 20.8 22.6 81.7
Extreme Stress
60 16.9 18.3 100.0
Total
327 92.1 100.0
Missing N/A
21 5.9
System
7 2.0
Total
28 7.9
Total
355 100.0
Unproductive committee work.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
117 33.0 38.1 38.1
Minimal Stress
65 18.3 21.2 59.3
Can't decide
39 11.0 12.7 72.0
Moderate Stress
54 15.2 17.6 89.6
Extreme Stress
32 9.0 10.4 100.0
Total
307 86.5 100.0
Missing N/A
40 11.3
System
8 2.3
Total
48 13.5
Total
355 100.0
- 39 -
Difficult relationship with subordinate.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Not a source of Stress
185 52.1 65.1 65.1
Minimal Stress
46 13.0 16.2 81.3
Can't decide
18 5.1 6.3 87.7
Moderate Stress
24 6.8 8.5 96.1
Extreme Stress
11 3.1 3.9 100.0
Total
284 80.0 100.0
Missing N/A
62 17.5
System
9 2.5
Total
71 20.0
Total
355 100.0
Levels of Agreement
The university really cares about my well-being.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
33 9.3 9.6 9.6
Disagree
87 24.5 25.3 34.9
Can't decide
109 30.7 31.7 66.6
Agree
93 26.2 27.0 93.6
Strongly Agree
22 6.2 6.4 100.0
Total
344 96.9 100.0
Missing N/A
3 .8
System
8 2.3
Total
11 3.1
Total
355 100.0
FSU management strongly considers my goals and values.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
41 11.5 12.1 12.1
Disagree
105 29.6 30.9 42.9
Can't decide
100 28.2 29.4 72.4
Agree
75 21.1 22.1 94.4
Strongly Agree
19 5.4 5.6 100.0
Total
340 95.8 100.0
Missing N/A
6 1.7
System
9 2.5
Total
15 4.2
Total
355 100.0
- 40 -
The university community operates from a strong sense of shared mission and goals.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
27 7.6 7.8 7.8
Disagree
85 23.9 24.6 32.4
Can't decide
106 29.9 30.6 63.0
Agree
102 28.7 29.5 92.5
Strongly Agree
26 7.3 7.5 100.0
Total
346 97.5 100.0
Missing N/A
1 .3
System
8 2.3
Total
9 2.5
Total
355 100.0
Help is available when I have a problem.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
11 3.1 3.2 3.2
Disagree
35 9.9 10.3 13.5
Can't decide
81 22.8 23.8 37.4
Agree
155 43.7 45.6 82.9
Strongly Agree
58 16.3 17.1 100.0
Total
340 95.8 100.0
Missing N/A
6 1.7
System
9 2.5
Total
15 4.2
Total
355 100.0
FSU cares about and values my opinions.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
39 11.0 11.4 11.4
Disagree
80 22.5 23.5 34.9
Can't decide
96 27.0 28.2 63.0
Agree
104 29.3 30.5 93.5
Strongly Agree
22 6.2 6.5 100.0
Total
341 96.1 100.0
Missing N/A
5 1.4
System
9 2.5
Total
14 3.9
Total
355 100.0
- 41 -
I feel a strong sense of belonging to this organization.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
22 6.2 6.4 6.4
Disagree
55 15.5 16.1 22.5
Can't decide
86 24.2 25.1 47.7
Agree
132 37.2 38.6 86.3
Strongly Agree
47 13.2 13.7 100.0
Total
342 96.3 100.0
Missing N/A
4 1.1
System
9 2.5
Total
13 3.7
Total
355 100.0
In general, managers in this organization are quite accommodating of family-related needs.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
5 1.4 1.6 1.6
Disagree
16 4.5 5.1 6.7
Can't decide
57 16.1 18.3 25.0
Agree
147 41.4 47.1 72.1
Strongly Agree
87 24.5 27.9 100.0
Total
312 87.9 100.0
Missing N/A
33 9.3
System
10 2.8
Total
43 12.1
Total
355 100.0
Colleagues and supervisors support my work endeavors.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
7 2.0 2.1 2.1
Disagree
23 6.5 6.8 8.8
Can't decide
46 13.0 13.5 22.4
Agree
176 49.6 51.8 74.1
Strongly Agree
88 24.8 25.9 100.0
Total
340 95.8 100.0
Missing N/A
6 1.7
System
9 2.5
Total
15 4.2
Total
355 100.0
- 42 -
The amount of time required to perform the responsibilities of
my position has increased beyond the normal work day.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
13 3.7 3.9 3.9
Disagree
73 20.6 21.7 25.6
Can't decide
47 13.2 14.0 39.6
Agree
84 23.7 25.0 64.6
Strongly Agree
119 33.5 35.4 100.0
Total
336 94.6 100.0
Missing N/A
10 2.8
System
9 2.5
Total
19 5.4
Total
355 100.0
I enjoy discussing FSU with people outside it.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
15 4.2 4.4 4.4
Disagree
41 11.5 12.1 16.5
Can't decide
50 14.1 14.7 31.2
Agree
145 40.8 42.6 73.8
Strongly Agree
89 25.1 26.2 100.0
Total
340 95.8 100.0
Missing N/A
5 1.4
System
10 2.8
Total
15 4.2
Total
355 100.0
I do not feel 'emotionally attached' to this organization.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
81 22.8 23.9 23.9
Disagree
116 32.7 34.2 58.1
Can't decide
51 14.4 15.0 73.2
Agree
59 16.6 17.4 90.6
Strongly Agree
32 9.0 9.4 100.0
Total
339 95.5 100.0
Missing N/A
6 1.7
System
10 2.8
Total
16 4.5
Total
355 100.0
- 43 -
The university would forgive an honest mistake on my part.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
8 2.3 2.4 2.4
Disagree
26 7.3 7.7 10.1
Can't decide
106 29.9 31.4 41.4
Agree
146 41.1 43.2 84.6
Strongly Agree
52 14.6 15.4 100.0
Total
338 95.2 100.0
Missing N/A
8 2.3
System
9 2.5
Total
17 4.8
Total
355 100.0
My organization shows very little concern for me.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
71 20.0 20.9 20.9
Disagree
137 38.6 40.3 61.2
Can't decide
80 22.5 23.5 84.7
Agree
37 10.4 10.9 95.6
Strongly Agree
15 4.2 4.4 100.0
Total
340 95.8 100.0
Missing N/A
6 1.7
System
9 2.5
Total
15 4.2
Total
355 100.0
I would be very happy to spend the rest of my career with FSU.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
13 3.7 3.9 3.9
Disagree
24 6.8 7.2 11.1
Can't decide
97 27.3 29.0 40.1
Agree
96 27.0 28.7 68.9
Strongly Agree
104 29.3 31.1 100.0
Total
334 94.1 100.0
Missing N/A
11 3.1
System
10 2.8
Total
21 5.9
Total
355 100.0
- 44 -
Considering everything, the quality of my work life is very good.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
9 2.5 2.6 2.6
Disagree
27 7.6 7.9 10.5
Can't decide
49 13.8 14.3 24.8
Agree
178 50.1 51.9 76.7
Strongly Agree
80 22.5 23.3 100.0
Total
343 96.6 100.0
Missing N/A
1 .3
System
11 3.1
Total
12 3.4
Total
355 100.0
The demands of my work interfere with my home and family life.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
65 18.3 19.5 19.5
Disagree
109 30.7 32.6 52.1
Can't decide
40 11.3 12.0 64.1
Agree
77 21.7 23.1 87.1
Strongly Agree
43 12.1 12.9 100.0
Total
334 94.1 100.0
Missing N/A
10 2.8
System
11 3.1
Total
21 5.9
Total
355 100.0
The demands of my family or spouse/partner interfere with work-related activities.
Frequency Percent Valid Percent
Cumulative
Percent
Valid Strongly Disagree
130 36.6 40.0 40.0
Disagree
128 36.1 39.4 79.4
Can't decide
22 6.2 6.8 86.2
Agree
36 10.1 11.1 97.2
Strongly Agree
9 2.5 2.8 100.0
Total
325 91.5 100.0
Missing N/A
19 5.4
System
11 3.1
Total
30 8.5
Total
355 100.0
- 45 -
Demographics / Categories
What is your age [in years]?
Frequency Percent Valid Percent
Cumulative
Percent
Valid 24 or younger
10 2.8 2.9 2.9
25-34
53 14.9 15.2 18.1
35-44
76 21.4 21.8 39.9
45-54
114 32.1 32.8 72.7
55 or older
95 26.8 27.3 100.0
Total
348 98.0 100.0
Missing System
7 2.0
Total
355 100.0
What is your gender?
Frequency Percent Valid Percent
Cumulative
Percent
Female
211 59.4 60.8 60.8
Male
136 38.3 39.2 100.0
Valid
Total
347 97.7 100.0
Missing System
8 2.3
Total
355 100.0
Are you a full-time employee?
Frequency Percent Valid Percent
Cumulative
Percent
Yes
254 71.5 73.4 73.4
No
92 25.9 26.6 100.0
Valid
Total
346 97.5 100.0
Missing System
9 2.5
Total
355 100.0
How long have you worked at Fairmont State University and/or Pierpont C&TC?
Frequency Percent Valid Percent
Cumulative
Percent
Valid less than 3 years
94 26.5 27.3 27.3
3-5 years
61 17.2 17.7 45.1
6-8 years
52 14.6 15.1 60.2
9-11 years
37 10.4 10.8 70.9
more than 12 years
100 28.2 29.1 100.0
Total
344 96.9 100.0
Missing System
11 3.1
Total
355 100.0
- 46 -
How long have you worked in your current position?
Frequency Percent Valid Percent
Cumulative
Percent
Valid less than 3 years
132 37.2 38.3 38.3
3-5 years
81 22.8 23.5 61.7
6-8 years
51 14.4 14.8 76.5
9-11 years
27 7.6 7.8 84.3
more than 12 years
54 15.2 15.7 100.0
Total
345 97.2 100.0
Missing System
10 2.8
Total
355 100.0
How would you classify your position?
Frequency Percent Valid Percent
Cumulative
Percent
Valid Administration
28 7.9 8.1 8.1
Administrative Faculy
20 5.6 5.8 14.0
Full-time Faculty
(benefits eligible)
87 24.5 25.3 39.2
Part-time Faculty
62 17.5 18.0 57.3
Non-classified Staff
52 14.6 15.1 72.4
Full-time Classified
Staff (benefits eligible)
70 19.7 20.3 92.7
Part-time Staff
25 7.0 7.3 100.0
Total
344 96.9 100.0
Missing System
11 3.1
Total
355 100.0
You are associated primarily with:
Frequency Percent Valid Percent
Cumulative
Percent
PC&TC
97 27.3 28.0 28.0
FSU
249 70.1 72.0 100.0
Valid
Total
346 97.5 100.0
Missing System
9 2.5
Total
355 100.0
- 47 -
What is your marital status?
Frequency Percent Valid Percent
Cumulative
Percent
Married / Living
with Partner
257 72.4 75.1 75.1
Separated /
Divorced
35 9.9 10.2 85.4
Single
46 13.0 13.5 98.8
Widowed
4 1.1 1.2 100.0
Valid
Total
342 96.3 100.0
Missing System
13 3.7
Total
355 100.0
What is the highest educational level you have attained?
Frequency Percent Valid Percent
Cumulative
Percent
Valid High School / GED
11 3.1 3.2 3.2
Some college
22 6.2 6.3 9.5
Associate / Technical
degree
34 9.6 9.7 19.2
Bachelor's degree
71 20.0 20.3 39.5
Master's degree
133 37.5 38.1 77.7
Doctorate
78 22.0 22.3 100.0
Total
349 98.3 100.0
Missing System
6 1.7
Total
355 100.0
What is your racial or ethnic group?
Frequency Percent Valid Percent
Cumulative
Percent
Valid White
326 91.8 94.8 94.8
African-American
7 2.0 2.0 96.8
Latino / Hispanic
3 .8 .9 97.7
Asian American / Asian
2 .6 .6 98.3
Native American
1 .3 .3 98.5
Other
5 1.4 1.5 100.0
Total
344 96.9 100.0
Missing System
11 3.1
Total
355 100.0
- 48 -
Appendix B --- Descriptive Statistics of All Survey items:
Survey Item N Min Max Mean Std Dev Skewness
Skewness
Std. Error
Kurtosis
Kurtosis
Std. Error
Relationship with co-workers - Importance
352 1 5 4.61 .731 -2.588 .130 8.334 .259
Relationship with co-workers - Satisfaction
350 1 5 4.17 .903 -.991 .130 .585 .260
Job security - Importance
347 1 5 4.61 .794 -2.641 .131 7.616 .261
Job Security - Satisfaction
347 1 5 3.84 1.084 -.915 .131 .309 .261
Working conditions (comfort, safety) -
Importance
350 1 5 4.58 .705 -2.300 .130 7.292 .260
Working conditions (comfort, safety) -
Satisfaction
349 1 5 3.74 1.101 -.737 .131 -.196 .260
Flexibility of work hours - Importance
344 1 5 4.44 .858 -1.805 .131 3.406 .262
Flexibility of work hours - Satisfaction
342 1 5 4.13 .995 -1.260 .132 1.334 .263
Clearly defined job expectations -
Importance
351 1 5 4.50 .770 -2.126 .130 5.816 .260
Clearly defined job expectations -
Satisfaction
350 1 5 3.71 1.101 -.709 .130 -.201 .260
Salary - Importance
353 1 5 4.51 .773 -2.105 .130 5.599 .259
Salary - Satisfaction
351 1 5 3.10 1.134 -.167 .130 -.848 .260
Health care benefits - Importance
301 1 5 4.59 .865 -2.627 .140 7.038 .280
Health care benefits - Satisfaction
286 1 5 3.36 1.243 -.475 .144 -.768 .287
Retirement benefits - Importance
313 1 5 4.67 .736 -3.031 .138 10.762 .275
Retirement benefits - Satisfaction
297 1 5 3.52 1.228 -.617 .141 -.572 .282
- 49 -
Fair and equitable work performance
evaluations - Importance
333 1 5 4.53 .834 -2.242 .134 5.450 .266
Fair and equitable work performance
evaluations - Satisfaction
324 1 5 3.45 1.214 -.539 .135 -.645 .270
Opportunities to develop new skills -
Importance
342 1 5 4.49 .757 -1.898 .132 4.779 .263
Opportunities to develop new skills -
Satisfaction
342 1 5 3.75 1.065 -.723 .132 -.040 .263
Sense that your work is meaningful -
Importance
352 1 5 4.77 .595 -3.626 .130 16.387 .259
Sense that your work is meaningful -
Satisfaction
350 1 5 3.82 1.135 -.848 .130 -.006 .260
Relationship with your immediate supervisor
- Importance
348 1 5 4.64 .680 -2.502 .131 8.078 .261
Relationship with your immediate supervisor
- Satisfaction
346 1 5 4.13 1.107 -1.351 .131 1.220 .261
Special recognition for achievements and
milestones - Importance
337 1 5 3.74 1.075 -.751 .133 .106 .265
Special recognition for achievements and
milestones - Satisfaction
330 1 5 3.42 1.011 -.406 .134 -.111 .268
Access to cultural events and/or sporting
events - Importance
335 1 5 3.63 1.145 -.671 .133 -.273 .266
Access to cultural events and/or sporting
events - Satisfaction
327 1 5 3.78 .974 -.654 .135 .154 .269
Availability of on-campus child care -
Importance
186 1 5 3.24 1.567 -.289 .178 -1.428 .355
Availability of on-campus child care -
Satisfaction
154 1 5 2.62 1.172 .106 .195 -.622 .389
- 50 -
Access to and the cost of recreational/fitness
facilities - Importance
308 1 5 3.84 1.130 -.959 .139 .379 .277
Access to and the cost of recreational/fitness
facilities - Satisfaction
297 1 5 2.40 1.216 .481 .141 -.722 .282
Productivity of work-related meetings -
Importance
316 1 5 4.22 .893 -1.378 .137 2.297 .273
Productivity of work-related meetings -
Satisfaction
310 1 5 3.10 1.109 -.228 .138 -.745 .276
Keeping up with technology.
344 1 5 2.83 1.270 -.044 .131 -1.382 .262
Rapid pace of workplace change.
339 1 5 2.96 1.324 -.052 .132 -1.281 .264
Availability and cost of child care.
171 1 5 2.09 1.522 .934 .186 -.814 .369
Personal finances.
332 1 5 3.13 1.400 -.180 .134 -1.363 .267
Care of elderly parent.
225 1 5 2.36 1.527 .598 .162 -1.282 .323
Availability of promotion opportunities.
316 1 5 2.72 1.328 .120 .137 -1.253 .273
Availability and cost of food services.
298 1 5 1.94 1.203 1.044 .141 -.092 .281
Inefficient use of technology on campus.
329 1 5 2.65 1.342 .233 .134 -1.201 .268
Discrimination (e.g. prejudice, racism,
sexism)
316 1 5 1.77 1.193 1.374 .137 .579 .273
Marital friction.
291 1 5 1.58 1.100 1.946 .143 2.737 .285
Managing household responsibilities.
328 1 5 2.60 1.406 .291 .135 -1.369 .268
Insufficient available information for decision-
making.
334 1 5 2.36 1.284 .529 .133 -1.001 .266
Frequency of work-related meetings.
326 1 5 2.42 1.372 .572 .135 -1.021 .269
- 51 -
Conflict among co-workers in the work place.
329 1 5 2.23 1.363 .683 .134 -1.011 .268
Work load.
339 1 5 3.13 1.410 -.194 .132 -1.358 .264
Availability of parking.
329 1 5 1.96 1.292 1.121 .134 -.107 .268
Commuting.
312 1 5 1.77 1.152 1.444 .138 .961 .275
Ineffective communication methods.
341 1 5 2.57 1.386 .354 .132 -1.229 .263
Difficulties with other work units.
335 1 5 2.15 1.321 .876 .133 -.503 .266
Rude or inconsiderate students.
327 1 5 2.21 1.330 .828 .135 -.618 .269
Illness or death of a family member.
260 1 5 2.33 1.578 .678 .151 -1.219 .301
Institutional procedures and 'red tape'.
335 1 5 3.13 1.397 -.163 .133 -1.352 .266
Cost of parking.
327 1 5 2.59 1.445 .380 .135 -1.304 .269
Top-down decisions contrasting with
departmental expertise/knowledge.
331 1 5 3.07 1.479 -.109 .134 -1.422 .267
Difficult relationship with immediate
supervisor.
324 1 5 1.64 1.125 1.789 .135 2.128 .270
Physical health.
333 1 5 1.98 1.247 1.114 .134 .055 .266
Review / promotion process.
322 1 5 2.50 1.397 .431 .136 -1.174 .271
Departmental budget concerns.
327 1 5 2.88 1.459 .113 .135 -1.426 .269
Unproductive committee work.
307 1 5 2.41 1.410 .526 .139 -1.129 .277
Difficult relationship with subordinate.
284 1 5 1.70 1.146 1.577 .145 1.313 .288
The university really cares about my well-
being.
344 1 5 2.95 1.079 -.061 .131 -.727 .262
- 52 -
FSU management strongly considers my
goals and values.
340 1 5 2.78 1.092 .140 .132 -.747 .264
The university community operates from a
strong sense of shared mission and goals.
346 1 5 3.04 1.075 -.101 .131 -.730 .261
Help is available when I have a problem.
340 1 5 3.63 .989 -.658 .132 .094 .264
FSU cares about and values my opinions.
341 1 5 2.97 1.122 -.156 .132 -.853 .263
I feel a strong sense of belonging to this
organization.
342 1 5 3.37 1.104 -.446 .132 -.532 .263
In general, managers in this organization are
quite accommodating of family-related
needs.
312 1 5 3.95 .900 -.850 .138 .757 .275
Colleagues and supervisors support my work
endeavors.
340 1 5 3.93 .920 -1.018 .132 1.078 .264
The amount of time required to perform the
responsibilities of my position has increased
beyond the normal work day.
336 1 5 3.66 1.266 -.456 .133 -1.131 .265
I enjoy discussing FSU with people outside
it.
340 1 5 3.74 1.107 -.800 .132 -.099 .264
I do not feel 'emotionally attached' to this
organization.
339 1 5 2.54 1.283 .488 .132 -.909 .264
The university would forgive an honest
mistake on my part.
338 1 5 3.62 .918 -.506 .133 .209 .265
My organization shows very little concern for
me.
340 1 5 2.38 1.067 .626 .132 -.158 .264
- 53 -
I would be very happy to spend the rest of
my career with FSU.
334 1 5 3.76 1.089 -.580 .133 -.279 .266
Considering everything, the quality of my
work life is very good.
343 1 5 3.85 .953 -.989 .132 .869 .263
The demands of my work interfere with my
home and family life.
334 1 5 2.77 1.343 .257 .133 -1.229 .266
The demands of my family or spouse/partner
interfere with work-related activities.
325 1 5 1.97 1.078 1.125 .135 .473 .270
- 54 -
Ranking of “Importance” Items (decreasing means):
Item No. Items N Minimum Maximum Mean Std. Deviation
11 Sense that your work is meaningful - Importance 352 1 5 4.770 0.595
8 Retirement benefits - Importance 313 1 5 4.671 0.736
12 Relationship with your immediate supervisor - Importance 348 1 5 4.638 0.680
2 Job security - Importance 347 1 5 4.614 0.794
1 Relationship with co-workers - Importance 352 1 5 4.611 0.731
7 Health care benefits - Importance 301 1 5 4.595 0.865
3 Working conditions (comfort, safety) - Importance 350 1 5 4.577 0.705
9 Fair and equitable work performance evaluations - Importance 333 1 5 4.535 0.834
6 Salary - Importance 353 1 5 4.513 0.773
5 Clearly defined job expectations - Importance 351 1 5 4.504 0.770
10 Opportunities to develop new skills - Importance 342 1 5 4.488 0.757
4 Flexibility of work hours - Importance 344 1 5 4.436 0.858
17 Productivity of work-related meetings - Importance 316 1 5 4.215 0.893
16
Access to and the cost of recreational/fitness facilities -
Importance 308 1 5 3.838 1.130
13 Special recognition for achievements and milestones - Importance 337 1 5 3.745 1.075
14 Access to cultural events and/or sporting events - Importance 335 1 5 3.630 1.145
15 Availability of on-campus child care - Importance 186 1 5 3.242 1.567
- 55 -
Ranking of “Satisfaction” Items (decreasing means):
Item No. Items N Minimum Maximum Mean Std. Deviation
1 Relationship with co-workers - Satisfaction 350 1 5 4.166 0.903
4 Flexibility of work hours - Satisfaction 342 1 5 4.135 0.995
12 Relationship with your immediate supervisor - Satisfaction 346 1 5 4.127 1.107
2 Job Security - Satisfaction 347 1 5 3.841 1.084
11 Sense that your work is meaningful - Satisfaction 350 1 5 3.820 1.135
14 Access to cultural events and/or sporting events - Satisfaction 327 1 5 3.783 0.974
10 Opportunities to develop new skills - Satisfaction 342 1 5 3.746 1.065
3 Working conditions (comfort, safety) - Satisfaction 349 1 5 3.736 1.101
5 Clearly defined job expectations - Satisfaction 350 1 5 3.714 1.101
8 Retirement benefits - Satisfaction 297 1 5 3.519 1.228
9 Fair and equitable work performance evaluations - Satisfaction 324 1 5 3.454 1.214
13 Special recognition for achievements and milestones - Satisfaction 330 1 5 3.415 1.011
7 Health care benefits - Satisfaction 286 1 5 3.364 1.243
6 Salary - Satisfaction 351 1 5 3.103 1.134
17 Productivity of work-related meetings - Satisfaction 310 1 5 3.100 1.109
15 Availability of on-campus child care - Satisfaction 154 1 5 2.623 1.172
16 Access to and the cost of recreational/fitness facilities - Satisfaction 297 1 5 2.404 1.216
- 56 -
Ranking of “Stressor” items (decreasing means):
Item No. Items N Minimum Maximum Mean Std. Deviation
22 Institutional procedures and 'red tape'. 335 1 5 3.131 1.397
15 Work load. 339 1 5 3.130 1.410
4 Personal finances. 332 1 5 3.127 1.400
24
Top-down decisions contrasting with departmental
expertise/knowledge. 331 1 5 3.069 1.479
2 Rapid pace of workplace change. 339 1 5 2.962 1.324
28 Departmental budget concerns. 327 1 5 2.881 1.459
1 Keeping up with technology. 344 1 5 2.828 1.270
6 Availability of promotion opportunities. 316 1 5 2.718 1.328
8 Inefficient use of technology on campus. 329 1 5 2.653 1.342
11 Managing household responsibilities. 328 1 5 2.604 1.406
23 Cost of parking. 327 1 5 2.593 1.445
18 Ineffective communication methods. 341 1 5 2.575 1.386
27 Review / promotion process. 322 1 5 2.500 1.397
13 Frequency of work-related meetings. 326 1 5 2.423 1.372
29 Unproductive committee work. 307 1 5 2.410 1.410
5 Care of elderly parent. 225 1 5 2.364 1.527
12 Insufficient available information for decision-making. 334 1 5 2.359 1.284
21 Illness or death of a family member. 260 1 5 2.327 1.578
14 Conflict among co-workers in the work place. 329 1 5 2.234 1.363
20 Rude or inconsiderate students. 327 1 5 2.211 1.330
19 Difficulties with other work units. 335 1 5 2.152 1.321
3 Availability and cost of child care. 171 1 5 2.088 1.522
26 Physical health. 333 1 5 1.982 1.247
16 Availability of parking. 329 1 5 1.957 1.292
7 Availability and cost of food services. 298 1 5 1.943 1.203
17 Commuting. 312 1 5 1.772 1.152
9 Discrimination (e.g. prejudice, racism, sexism) 316 1 5 1.766 1.193
30 Difficult relationship with subordinate. 284 1 5 1.697 1.146
25 Difficult relationship with immediate supervisor. 324 1 5 1.636 1.125
10 Marital friction. 291 1 5 1.584 1.100
- 57 -
Ranking of “Agreement” items (decreasing means):
Item
No. Items N Minimum Maximum Mean
Std.
Deviation
7
In general, managers in this organization are quite accommodating of family-related
needs.
312 1 5 3.946 0.900
8 Colleagues and supervisors support my work endeavors. 340 1 5 3.926 0.920
15 Considering everything, the quality of my work life is very good. 343 1 5 3.854 0.953
14 I would be very happy to spend the rest of my career with FSU. 334 1 5 3.760 1.089
10 I enjoy discussing FSU with people outside it. 340 1 5 3.741 1.107
9
The amount of time required to perform the responsibilities of my position has
increased beyond the normal work day.
336 1 5 3.664 1.266
4 Help is available when I have a problem. 340 1 5 3.629 0.989
12 The university would forgive an honest mistake on my part. 338 1 5 3.615 0.918
6 I feel a strong sense of belonging to this organization. 342 1 5 3.371 1.104
3
The university community operates from a strong sense of shared mission and
goals.
346 1 5 3.043 1.075
5 FSU cares about and values my opinions. 341 1 5 2.971 1.122
1 The university really cares about my well-being. 344 1 5 2.953 1.079
2 FSU management strongly considers my goals and values. 340 1 5 2.782 1.092
16 The demands of my work interfere with my home and family life. 334 1 5 2.772 1.343
11 I do not feel 'emotionally attached' to this organization. 339 1 5 2.543 1.283
13 My organization shows very little concern for me. 340 1 5 2.376 1.067
17 The demands of my family or spouse/partner interfere with work-related activities. 325 1 5 1.972 1.078
- 58 -
Importance vs. Satisfaction Item Rank Correlations
Importance
Position
Ranks
Satisfaction
Position
Ranks
Correlation
Coefficient
1.000 .485(*)
Sig. (1-tailed)
. .024
Importance Position
Ranks
N
17 17
Correlation
Coefficient
.485(*) 1.000
Sig. (1-tailed)
.024 .
Spearman's rho
Satisfaction
Position Ranks
N
17 17
* Correlation is significant at the 0.05 level (1-tailed).
- 59 -
Appendix C
The complete list of “Open-ended” comments from: What improvements could the university make
that would add to your quality of work life? [Please be as specific as possible!!!]
Available as a separate document upon request.
Appendix D -- The FSU Quality of Work Life Survey [Spring 2007]:
Quality of Work Life at FSU Survey
Exit this survey >>
Quality of Work Life at FSU Survey
Request your participation in this survey:
Hello FSU Faculty or Staff Member,
We are requesting your assistance concerning our Strategic Plan Goal #
7: Develop, retain, and recruit high quality people who contribute to a
satisfying and productive work environment.
This survey is being conducted by the Office of Institutional Research, in
an effort to determine a baseline for the quality of work life at Fairmont
State University, including Pierpont Community and Technical College.
This survey will utilize importance levels, satisfaction levels, stress
levels, and other ratings through a variety of characteristics related to
work life and environment.
Many of the survey items were chosen after reviewing a variety of
information from previous research work, including the Noel-Levitz,
NSSE & CCSSE, and "First Year Experience" surveys.
Your responses are extremely important to the University and will be
completely anonymous. Some results will be aggregated based on
certain collected demographics and job-type categories.
The entire survey should take approximately 5-15 minutes of your time.
At the end, please remember to utilize the "Done" button to record your
responses for analysis.
We are very thankful to you for your participation in this important
initiative!!!
Next >>
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Quality of Work Life at FSU Survey
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Quality of Work Life at FSU Survey
Directions Section I - Importance & Satisfaction
Please indicate the extent to which you rate the importance and then
level of satisfaction with the following statements. Give two separate
responses for each statement: First, consider and rate the level of
importance of this facet of work life; next consider your impression and
satisfaction with this characteristic.
[Note: choose one rating response about the level of importance to you
and one rating response about the level of satisfaction to you.]
Importance to You Scale of 1-5:
1 = Not important at all
2 = Not very important
3 = Can't decide
4 = Somewhat Important
5 = Very Important
Satisfaction scale of 1-5:
1 = Very Dissatisfied
2 = Dissatisfied
3 = Neutral
4 = Satisfied
5 = Very Satisfied
Relationship with co-workers.
1 2 3 4 5 N/A
Importance
Satisfaction
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Quality of Work Life at FSU Survey
Job security.
1 2 3 4 5 N/A
Importance
Satisfaction
Working conditions (comfort, safety).
1 2 3 4 5 N/A
Importance
Satisfaction
Flexibility of work hours.
1 2 3 4 5 N/A
Importance
Satisfaction
Clearly defined job expectations.
1 2 3 4 5 N/A
Importance
Satisfaction
Salary.
1 2 3 4 5 N/A
Importance
Satisfaction
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Quality of Work Life at FSU Survey
Health care benefits.
1 2 3 4 5 N/A
Importance
Satisfaction
Retirement benefits.
1 2 3 4 5 N/A
Importance
Satisfaction
Fair and equitable work performance evaluations.
1 2 3 4 5 N/A
Importance
Satisfaction
Opportunities to develop new skills.
1 2 3 4 5 N/A
Importance
Satisfaction
Sense that your work is meaningful.
1 2 3 4 5 N/A
Importance
Satisfaction
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Quality of Work Life at FSU Survey
Relationship with your immediate supervisor.
1 2 3 4 5 N/A
Importance
Satisfaction
Special recognition for achievements and milestones.
1 2 3 4 5 N/A
Importance
Satisfaction
Access to cultural events and/or sporting events.
1 2 3 4 5 N/A
Importance
Satisfaction
Availability of on-campus child care.
1 2 3 4 5 N/A
Importance
Satisfaction
Access to and the cost of recreational/fitness facilities.
1 2 3 4 5 N/A
Importance
Satisfaction
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Quality of Work Life at FSU Survey
Productivity of work-related meetings.
1 2 3 4 5 N/A
Importance
Satisfaction
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Quality of Work Life at FSU Survey
Directions Section II - Source of Stress
Please indicate the extent to which you rate the following items as a
possible source of stress for you during the past year.
Stress scale of 1-5:
1 = Not a source of Stress
2 = Minimal Stress
3 = Can't decide
4 = Moderate Stress
5 = Extreme Stress
1 2 3 4 5 N/A
Keeping up
with
technology.
Rapid pace of
workplace
change.
Availability and
cost of child
care.
Personal
finances.
Care of elderly
parent.
Availabilty of
promotion
opportunities.
Availability and
cost of food
services.
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Quality of Work Life at FSU Survey
Inefficient use
of technology
on campus.
Discrimination
(e.g. prejudice,
racism,
sexism)
Marital friction.
Managing
household
responsibilities.
Insufficient
available
information for
decision-
making.
Frequency of
work-related
meetings.
Conflict among
co-workers in
the work place.
Work load.
Availability of
parking.
Commuting.
Ineffective
communication
methods.
Difficulties with
other work
units.
Rude or
inconsiderate
students.
Illness or death
of a family
member.
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Quality of Work Life at FSU Survey
Institutional
procedures and
"red tape".
Cost of
parking.
Top-down
decisions
contrasting
with
departmental
expertise/
knowledge.
Difficult
relationship
with immediate
supervisor.
Physical
health.
Review /
promotion
process.
Departmental
budget
concerns.
Unproductive
committee
work.
Difficult
relationship
with
subordinate.
<< Prev Next >>
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Quality of Work Life at FSU Survey
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Quality of Work Life at FSU Survey
Directions Section III - Level of Agreement
Please indicate the extent to to which you agree with the following
statements.
Agreement scale of 1-5:
1 = Strongly Disagree
2 = Disagree
3 = Can't decide
4 = Agree
5 = Strongly Agree
1 2 3 4 5 N/A
The university
really cares
about my well-
being.
FSU
management
strongly
considers my
goals and
values.
The university
community
operates from
a strong sense
of shared
mission and
goals.
Help is
available when
I have a
problem.
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Quality of Work Life at FSU Survey
FSU cares
about and
values my
opinions.
I feel a strong
sense of
belonging to
this
organization.
In general,
managers in
this
organization
are quite
accommodating
of family-
related needs.
Colleagues
and
supervisors
support my
work
endeavors.
The amount of
time required
to perform the
responsibilities
of my position
has increased
beyond the
normal work
day.
I enjoy
discussing FSU
with people
outside it.
I do not feel
"emotionally
attached" to
this
organization.
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Quality of Work Life at FSU Survey
The university
would forgive
an honest
mistake on my
part.
My
organization
shows very
little concern
for me.
I would be
very happy to
spend the rest
of my career
with FSU.
Considering
everything,
the quality of
my work life is
very good.
The demands
of my work
interfere with
my home and
family life.
The demands
of my family
or spouse/
partner
interfere with
work-related
activities.
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Quality of Work Life at FSU Survey
Directions Section IV: Categories
What is your age [in years]?
24 or younger 25-34 35-44 45-54 55 or older
What is your gender?
Female Male
Are you a full-time employee?
Yes No
How long have you worked at Fairmont State University and/or Pierpont
C&TC?
less than 3
years
3 - 5 years 6 - 8 years 9 - 11 years
more than 12
years
How long have you worked in your current position?
less than 3
years
3 - 5 years 6 - 8 years 9 - 11 years
more than 12
years
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Quality of Work Life at FSU Survey
How would you classify your position?
Administration
Administrative faculty
Full-time faculty (benefits eligible)
Part-time faculty
Non-classified staff
Full-time classified staff (benefits eligible)
Part-time staff
You are associated primarily with:
Pierpont Community & Technical College
Fairmont State University
What is your marital status?
Married/Living with partner
Separated / Divorced
Single
Widowed
What is the highest educational level you have attained?
High school / GED
Some college
Associate/Technical degree
Bachelor's Degree
Master's Degree
Doctorate
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Quality of Work Life at FSU Survey
What is your racial or ethnic group?
White
African-American
Latino / Hispanic
Asian American / Asian
Native American
Other
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Quality of Work Life at FSU Survey
Section V: Almost Done!!!!
What improvements could the university make that would add to your
quality of work life? [Please be as specific as possible!!!]
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Quality of Work Life at FSU Survey
Thank You!!!!!!!!!!!!!!!
Thank you for your time and effort on this initiative. Your responses on
this survey provide a very valuable service in establishing baselines for
a variety of measures about "Quality of Work Life" at Fairmont State
University.
It is the intention that this project will serve as the basis for on-going
and longitudinal research in the area of work life quality at FSU.
Thank you again, and have a great day!
Please click "Done" to record/include your responses for analysis.
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- FSU QOWL Survey Report Spring2007 Web Format (Pierpont Community and Technical College)

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