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DIRECT DEBIT REQUEST TERMS AND CONDITIONS
Debit User’s Name and Address
St.George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714
4 –16 Montgomery Street, Kogarah NSW 2217
User ID: 000439
You have entered or are about to enter into an arrangement
under which you make payments to us. You want to make
those payments by use of the Direct Debit System.
This agreement sets out the terms on which we accept and act
under a Direct Debit Request (“your Direct Debit Request”) you
give us to debit amounts from your account under the Direct
Debit System for the purpose of making repayments on a loan
we made. The loan details are on your Direct Debit Request.
This agreement is additional to the arrangement under which
you make payments to us.
Please ensure you keep a copy of this agreement as it sets out
certain rights you have against us and certain obligations you
have to us due to giving us your Direct Debit Request.
When we are bound by this agreement
1. We agree to be bound by this agreement when we receive
your Direct Debit Request complete with the particulars
we need to draw an amount under it.
What we agree and what we can do
2. We only draw money out of your account in accordance
with the terms of your Direct Debit Request.
3. We give you a statement every 6 months for personal
loans, which show the amounts paid to your loan which we
draw under your Direct Debit Request.
4. On giving you at least 14 days’ notice, we may:
• change our procedures in this agreement;
• change the terms of your Direct Debit Request; or
• cancel your Direct Debit Request.
For example, and without limiting when St.George may cancel
your Direct Debit Request, we may do so if we cannot draw an
amount in accordance with your Direct Debit Request three
consecutive times.
5. You may ask us to:
• alter the terms of your Direct Debit Request;
• defer a payment to be made under your Direct Debit
Request;
• stop a drawing under your Direct Debit Request; or
• cancel your Direct Debit Request,
by attending your local branch and completing a form at
least 10 working days before a payment is due under your
Direct Debit Request.
6. You may dispute any amount we draw under your Direct
Debit Request by contacting us on 13 33 30 with your
loan number and details of the disputed amount. Also, you
may dispute a drawing with your financial institution.
7. We deal with any dispute under clause 6 of this agreement
as follows:
• we use internal reports to confirm dispute details and
contact the other financial institution where necessary;
and
• we undertake to complete inquiries, resolve disputes
and inform you within seven business days of receiving
your inquiry on the disputed amount if the disputed
transaction is less than 12 months old and one month if
the disputed transaction is more than twelve months old.
8. If the day on which you must make any payment to us is
not a business day, we draw on your account under your
Direct Debit Request on the next business day.
9. We may credit your loan account with a payment amount
before we seek to draw the payment in accordance with
your Direct Debit Request. If that drawing is rejected, we
reverse the credit we made to your loan account.
10. If your financial institution rejects any of our attempts
to draw an amount in accordance with your Direct Debit
Request, we will advise you in writing and you will need to
make alternate arrangements to make the payment. We
may charge you a fee if our attempt to make a drawing
under your Direct Debit Request is rejected.
11. We will not disclose to any person any information
you give us on your Direct Debit Request, which is not
generally available, unless:
• you dispute any amount we draw under your Direct
Debit Request and we need to disclose any information,
relating to your Direct Debit Request or to any amount
we draw under it, to the financial institution at which
your account is held; or
• you consent to that disclosure; or
• we are required to disclose that information by law.
What you should consider
12. Not all accounts held with a financial institution are
available to be drawn on under the Direct Debit System.
13. Before you complete your Direct Debit Request, it is best
to check account details against a recent statement from
your financial institution to ensure the details on your
Direct Debit Request are completed correctly.
14. Please enquire of your financial institution, if you are
uncertain when your financial institution processes an
amount we draw under your Direct Debit Request on a day
which is not a business day.
15. You are responsible to ensure there are sufficient clear
funds available in your account, by the due date on which
we draw any amount under your Direct Debit Request,
to enable us to obtain payment in accordance with your
Direct Debit Request.
16. We request you to direct:
• all requests to stop or cancel your Direct Debit Request
to us or your financial institution; and
• all enquiries relating to any dispute under clause 6 of
this agreement to us or your financial institution.
