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Data Protection and Disclosure Declaration14
Use of Business information
When businesses apply for, or hold, products or services provided by us, we may acquire and process information relating to the business as well as personal data of individuals associated
with the business. More information about how we use business information is available at www.lloydsbank.co.uk/businessprivacy
Privacy Notice
Who looks after your personal information
Your personal information will be held by Lloyds Bank plc which is part of the Lloyds Banking
Group. More information on the Group can be found at www.lloydsbankinggroup.com
How we use your personal information
We will use your personal information:
• toprovideproductsandservices,manageyourrelationshipwithusandcomplywithany
laws or regulations we are subject to (for example the laws that prevent financial crime or
the regulatory requirements governing the products we oer).
• forotherpurposesincludingimprovingourservices,exercisingourrightsinrelationto
agreements and contracts and identifying products and services that may be of interest.
To support us with the above we analyse information we know about you and how you use
our products and services, including some automated decision making. You can find out
more about how we do this, and in what circumstances you can ask us to stop, in our full
privacy notice.
Who we share your personal information with
Your personal information will be shared within Lloyds Banking Group and other companies
that provide services to you or us, so that we and any other companies in our Group can look
after your relationship with us. By sharing this information it enables us to better understand
our customers’ needs, run accounts and policies, and provide products and services
eciently. This processing may include activities which take place outside of the European
Economic Area. If this is the case we will ensure appropriate safeguards are in place to
protect your personal information. You can find out more about how we share your personal
information with credit reference agencies below and can access more information about
how else we share your information in our full privacy notice.
Where we collect your personal information from
We will collect personal information about you from a number of sources including:
• informationgiventousonapplicationforms,whenyoutalktousinbranch,overthe
phone or through the device you use and when new services are requested.
• fromanalysisofhowyouoperateourproductsandservices,includingthefrequency,
nature, location, origin and recipients of any payments.
• fromorthroughotherorganisations(forexamplecardassociations,creditreference
agencies, insurance companies, retailers, comparison websites, social media and fraud
prevention agencies).
• incertaincircumstanceswemayalsouseinformationabouthealthorcriminal
convictions but we will only do this where allowed by law or if you give us your consent.
You can find out more about where we collect personal information about you from in our
full privacy notice.
Do you have to give us your personal information
We may be required by law, or as a consequence of any contractual relationship we have, to
collect certain personal information. Failure to provide this information may prevent or delay
us fulfilling these obligations or performing services.
What rights you have over your personal information
The law gives you a number of rights in relation to your personal information including:
• therighttoaccessthepersonalinformationwehaveaboutyou.Thisincludes
information from application forms, statements, correspondence and call recordings.
• therighttogetustocorrectpersonalinformationthatiswrongorincomplete.
• incertaincircumstances,therighttoaskustostopusingordeleteyourpersonal
information.
• from25May2018youwillhavetherighttoreceiveanypersonalinformationwehave
collected from you in an easily re-usable format when it’s processed on certain grounds,
such as consent or for contractual reasons. You can also ask us to pass this information on
to another organisation.
You can find out more about these rights and how you can exercise them in our full
privacynotice.
Other individuals you have financial links with
We may also collect personal information about other individuals who you have a financial
link with. This may include people who you have joint accounts or policies with such as
your partner/spouse, dependents, beneficiaries or people you have commercial links to, for
example other directors or ocers of your company.
We will collect this information to assess any applications, provide the services requested
and to carry out credit reference and fraud prevention checks. You can find out more about
how we process personal information about individuals with whom you have a financial link
in our full privacy notice.
How we use credit reference agencies
In order to process your application we may supply your personal information to credit
reference agencies (CRAs) including how you use our products and services and they will
give us information about you, such as about your financial history. We do this to assess
creditworthiness and product suitability, check your identity, manage your account, trace
and recover debts and prevent criminal activity.
We may also continue to exchange information about you with CRAs on an ongoing basis,
including about your settled accounts and any debts not fully repaid on time, information on
funds going into the account, the balance on the account and, if you borrow, details of your
repayments or whether you repay in full and on time. CRAs will share your information with
other organisations, for example other organisations you ask to provide you with products
and services. Your data will also be linked to the data of any joint applicants or other financial
associates as explained above.
You can find out more about the identities of the CRAs, and the ways in which they use and
share personal information, in our full privacy notice.
How we use fraud prevention agencies
The personal information we have collected from you and anyone you have a financial link
with may be shared with fraud prevention agencies who will use it to prevent fraud and
money laundering and to verify your identity. If fraud is detected, you could be refused
certain services, finance or employment. Further details of how your information will be used
by us and these fraud prevention agencies, and your data protection rights, can be found in
our full privacy notice.
How we share personal information about insurance products
If you apply to us for insurance, we may pass your details to the relevant insurer and their
agents. If a claim is made, any personal information given to us, or to the insurer, may be put
onto a register of claims and shared with other insurers to prevent fraudulent claims.
Our full privacy notice
It is important that you understand how the personal information you give us will be used.
Therefore, we strongly advise that you read our full privacy notice, which you can find at
www.lloydsbank.co.uk/businessprivacy or you can ask us for a copy.
How you can contact us
If you have any questions or require more information about how we use your personal
information please contact us on 0345 602 1997 or at
secure.lloydsbank.com/retail/contact_us/how-we-can-help.asp
Lloyds Banking Group has a Group Data Privacy Ocer, who you can contact on
0345 602 1997 (+44 1733 347 007 from outside the UK) and tell us you want to speak to
our Data Privacy Ocer.
Version Control
This notice was last updated in January 2018.