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Right of Confidentiality:
Your case file and information are subject to strict confidentiality. Your case file may not be released without your express written
consent unless the release is otherwise specifically authorized by federal, state, or local laws and regulations, or as prescribed in the
Veterans Assistance Program Manual.
Your case file is the property of the Commission and may be released to you upon your written request. Information contained in your
case file that is exempt from disclosure under federal, state, or local law may not be released.
To further protect your case file, a unique “Film Number” will be assigned to you for our use.
Your case file may be released if specifically requested by the Kane County Board Chairman or his/her designated officer pursuant to
330 ILCS 45/9 or the Kane County Auditor pursuant to 55 ILCS 5/3-1005 to maintain a continuous internal audit of the operations and
financial records of the officers, agents, or divisions of the county.
In a judicial proceeding, except those directly concerned with the administration of Public Aid, or those in which an applicant is a party
thereto, the above information is considered to be privileged communications, defined as "a communication between parties to a
confidential relationship such that the person receiving the communication cannot be legally compelled to disclose it as a witness."
Your case files will be made available when subpoenaed subject to the consent of the Kane County State’s Attorney or his or her
If your name and/or address is furnished to other governmental agencies, those agencies must adopt regulations necessary to prevent
their publication or use for purposes not directly connected with the administration of assistance under the Illinois Public Aid Code.
Right of Consideration:
Upon the receipt of your completed and signed application, we will process your application in a timely manner. A completed
application is defined as the completion of this application form in its entirety which is signed and submitted with the veteran’s
separation papers, dependency documents, and a valid government-issued photo identification card which lists your current address.
In the course of processing the application, Commission staff subject to the provisions of this manual, may be required to request
additional documentation regarding income, net worth, employment, military service status, school attendance, criminal history,
medical treatment, and government benefits to determine eligibility. Commission staff will notify you of any additional required
documentation by writing and in a timely manner.
To allow you sufficient time to obtain any required documentation, your assessment will be scheduled no sooner than 14 days from the
time we respond to your application. You can request a sooner assessment if you have obtained all required information. You may
also reasonably extend your assessment appointment in order to obtain necessary documentation. Any request made by you to reduce
or extend your assessment time will be noted in your case file.
The Commission has a duty to adjudicate every complete application received and to notify you of the decision of your application or
renewal assessment. A decision will not be rendered if you withdraw from further assistance. Any withdrawal shall be made in writing
and signed by you.
Right of Inclusion:
Upon your request, you may receive a copy of the forms that you signed at the conclusion of the application or assessment process.
We will furnish you, as much as practicable, the addresses and locations of any other agencies and organizations that might be able to
provide additional help with your individual circumstances. You have a responsibility to pursue other resources that can enhance your
welfare. If you appear to be eligible for other government assistance, you will be referred to the respective agencies. If you fail to
pursue those benefits, you will lose eligibility for Veterans Assistance until you demonstrate compliance.
A paper copy of the Veterans Assistance Program Manual is available for review at our office during normal business hours.
Right of Review:
If your application or assessment was denied, you will be granted the right to present additional evidence to Commission staff that may
have a bearing on your eligibility if you request.
If you are dissatisfied with a decision made by Commission staff, you have the right to file an appeal. Additional information about
appeals will be included in our decision to you.
Right of Notification: You have the right to receive notification of our decision in regards to your eligibility for Veterans Assistance.
Notification shall be by a Notice of Decision which shall be given to you in person or delivered to you through the U.S. Postal Service.
The Notice of Decision will include the decision made, reasons for the decision, relevant statute or manual citation, and a notice to you of
your right to appeal our decision.
Right to Appeal: If you disagree with any part of the Notice of Decision issued to you, you have the right to appeal that decision.
Additional information about appeals will be included in the Notice of Decision.
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