Say YES to “Wheeling Direct” Pay
Initial Payment
Once your completed enrollment application is
received it will undergo a “pre-notification” process
where a test transaction (zero dollar) is created and
used to verify the accuracy of account information
provided. Should the pre-notification test fail
(incorrect account number or transit routing number)
you will be notified and asked to provide corrected
information prior to beginning automatic payments.
Each pre-notification test takes approximately 10 days
to complete. You will know that automatic
payments are scheduled to begin when your
monthly bill indicates “WHEELING DIRECT
PAID.” Please continue to make payments by
check until your billing statement indicates
“WHEELING DIRECT PAID.”
Stop Payments
Stop payments can be issued up to three days prior to
your payment date. As with checks, you are
responsible for any charges associated with the stop
payment. You may be required to provide written
confirmation of the stop payment to your financial
institution.
Please contact the Village of Wheeling if you have
requested a stop payment. Once you issue a stop
payment, you still remain responsible for paying the
bill on time and are now subject to penalties for late
payment.
Record of Payment
Your monthly bank statement will indicate the amount
and date of your automatic transfer. Retain this record
as proof of payment for future reference regarding
your billing. If a question arises regarding your
transfer or if the amount differs from your bill, you
must notify us and your financial institution within
sixty days of the date of the questioned statement.
Your financial institution will advise you of your
rights concerning an error.
Availability of Funds
You are responsible for having enough money in the
account you designated when the Village debits your
account. As with checks returned for non-sufficient
funds, there is a $25.00 NSF charge on all returned
automatic payments for non-sufficient funds.
“Wheeling Direct” Pay may be canceled if two
payments are returned within a 12 month period.
Payment Date
The predetermined amount will be transferred from
your bank account on the 20
th
of the month. If the 20
th
falls on a weekend or holiday, your account will be
debited on the following business day. In rare
instances, the Village may debit your account after the
20
th
or the following business day but will never do so
earlier than the 20
th
of each month.
Termination/Account Closure
Your service will remain in effect unless we receive
written notice from you 10 days prior to the next
scheduled billing date or until your service is
terminated. Additionally, you must provide the same
notice if you have closed your account.
Account/Address Change
Notify the Village of Wheeling of any account or
address changes as soon as possible for uninterrupted
billing.
Questions
If you have questions concerning this program, please
contact the Finance Department at (847) 459-2607.
Say YES to “Wheeling Direct” Pay
Initial Payment
Once your completed enrollment application is received it will undergo a “pre-
notification” process where a test transaction (zero dollar) is created and used to verify the
accuracy of account information provided. Should the pre-notification test fail (incorrect
account number or transit routing number) you will be notified and asked to provide
corrected information prior to beginning automatic payments. Each pre-notification test
takes approximately 10 days to complete. You will know that automatic payments are
scheduled to begin when your monthly bill indicates “WHEELING DIRECT PAID.”
Please continue to make payments by check until your billing statement indicates
“WHEELING DIRECT PAID.”
Stop Payments
Stop payments can be issued up to three days prior to your payment date. As with checks,
you are responsible for any charges associated with the stop payment. You may be
required to provide written confirmation of the stop payment to your financial institution.
Please contact the Village of Wheeling if you have requested a stop payment. Once you
issue a stop payment, you still remain responsible for paying the bill on time and are now
subject to penalties for late payment.
Record of Payment
Your monthly bank statement will indicate the amount and date of your automatic transfer.
Retain this record as proof of payment for future reference regarding your billing. If a
question arises regarding your transfer or if the amount differs from your bill, you must
notify us and your financial institution within sixty days of the date of the questioned
statement. Your financial institution will advise you of your rights concerning an error.
Availability of Funds
You are responsible for having enough money in the account you designated when the
Village debits your account. As with checks returned for non-sufficient funds, there is a
$25.00 NSF charge on all returned automatic payments for non-sufficient funds.
“Wheeling Direct” Pay may be canceled if two payments are returned within a 12 month
period.
Payment Date
The predetermined amount will be transferred from your bank account on the 20
th
of the
month. If the 20
th
falls on a weekend or holiday, your account will be debited on the
following business day. In rare instances, the Village may debit your account after the
20
th
or the following business day but will never do so earlier than the 20
th
of each month.
Termination/Account Closure
Your service will remain in effect unless we receive written notice from you 10 days prior
to the next scheduled billing date or until your service is terminated. Additionally, you
must provide the same notice if you have closed your account.
Account/Address Change
Notify the Village of Wheeling of any account or address changes as soon as possible for
uninterrupted billing.
Questions
If you have questions concerning this program, please contact the Finance Department at
(847) 459-2607.
