AHIS
Our goal is to process your claim as quickly as possible. Listed below are the required documents needed in
order for us to review your claim request. Copies of documents must be obtained by you and submitted
to us. If you do not have the required documentation it can be obtained from:
Your Lender
Financing Contract (Loan/Lease Agreement)
Payoff amount as of date of loss and full loan history
Your Insurance Company Information (*)
Vehicle Valuation Statement
Estimate of damage
Insurance Settlement Check
Police Report for Accident or Theft. (If collision and no police report filed, written statement of loss)
Theft Recovery Report (If vehicle is recovered only)
Insurance Policy (declaration page only)
(*) If you do not have primary coverage please contact our claims office immediately.
Your Dealership
Financing Contract (Loan/Lease Agreement)
Factory Invoice (Only if the vehicle was new at time of purchase)
Buyers Order (Motorcycles only) (California: Bill of sale or accessory list)
Also, please provide a statement of loss.
The GAP administrator will not obtain any of the above information for you. The GAP
Administrator must receive this documentation within 90 days of settlement by your primary
insurance carrier. Benefit may be denied if this documentation is not provided to the GAP
Administrator within the stated time period. Documents can be mailed to P.O. BOX 260098,
Miami, Fl, 33126-0098 or they can be faxed to 866-378-6409
To obtain refunds on cancelable products you will need to contact your selling
dealership and request cancellation. Cancelable products you may have purchased
include: Extended Warranty/Service Agreement, Maintenance Agreement, Credit
life and Disability, Etch (Cancelable in the state of Florida only) or any other
cancelable or refundable products not mentioned above.
If we are not provided with the refund amounts prior to the processing of your
GAP claim, these refund amounts will be pro-rated.
If the refund amounts are pro-rated please have your lender or dealership provide
copies of actual refund amount. If the pro-rated refund amount is higher then the
actual refund your claim will be recalculated and additional benefit will be
extended.
To help assist you in obtaining the necessary documents we have included form letters which can
be
forwarded to the issuing Lender/Credit Union, Primary Insurance Company and Dealer.