Rev. 11/13/2017
Dear:
I am in receipt of your claim dated:
following claim number:
“Household goods carriers have 90 days from receipt of a claim to pay, decline to pay, or
make a firm settlement offer, in writing, to a claimant. Questions or complaints concerning
the household goods carrier's claims handling should be directed to the Texas
Department of Motor Vehicles (TxDMV), Enforcement Division, via the toll-free consumer
helpline as listed on the department's website. Additionally, a claimant has the right to
request mediation from TxDMV within 30 days (excluding Sundays and nationally
recognized holidays) after any portion of the claim is denied by the carrier, the carrier
makes a firm settlement offer that is not acceptable to the claimant, or 90 days has
elapsed since the carrier received the claim and the claim has not been resolved.”
Sincerely,
Your claim has been assigned the
SHIPPER'S NAME
ADDRESS
CITY, STATE, ZIP CODE
EMAIL ADDRESS
HOUSEHOLD GOODS CARRIER'S NAME
CLAIM NUMBER
SHIPPER'S NAME