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You should complete this form if you want (University of Aberdeen)

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UNIVERSITY OF SUFFOLK
Page 1 of 4 Student Complaints Form – Formal
Stage Version: 3.1 (August 2020)
Owner: Academic Registrar
You should complete this form if you want to formally raise concerns related to academic matters but not
academic results, the University’s action or lack of action, or about the standard of service provided by or on
behalf of the University.
Before completing this form and beginning formal procedures, you should first have attempted to resolve the
matter informally (also referred to as early resolution). Support and advice is available from a number of sources –
try speaking to your tutor, personal tutor, or supervisor. Student Services and/or the Students’ Union Advice
Service will also provide confidential and independent advice.
To begin the formal procedure, complete this form as indicated in each section. You will need to provide details
of your attempts at early resolution and attach all evidence relevant to your complaint. If you have any concerns
or queries about filling in the form, the people mentioned above will be pleased to discuss these with you.
SECTION A – YOUR PERSONAL DETAILS
Full Name
Student Number
Preferred address for
postal correspondence
Post Code
Telephone number
Email address
NOTE: Acknowledgement of receipt of your form and any progress updates will be sent to
your University of Suffolk email address, and copied to the address provided above.
If the contact details above are different to those held by the University please update your
contact details as soon as possible on OASIS.
SECTION B – YOUR COURSE DETAILS (if applicable)
School or Partner College/Institution
Course title
Level/Year of study
Full-time or Part-time
STUDENT COMPLAINTS FORM
(Formal Stage)
UNIVERSITY OF SUFFOLK
Page 2 of 4 Student Complaints Form – Formal
Stage Version: 3.1 (August 2020)
Owner: Academic Registrar
SECTION C – YOUR COMPLAINT
C1: What does your complaint relate to? Please provide details of your complaint
UNIVERSITY OF SUFFOLK
Page 3 of 4 Student Complaints Form – Formal
Stage Version: 3.1 (August 2020)
Owner: Academic Registrar
C2: What attempts have you made at early resolution?
Please provide below details of the action you have taken to try to resolve your
complaint informally.
C4: How would you like you complaint to be resolved?
UNIVERSITY OF SUFFOLK
Page 4 of 4 Student Complaints Form – Formal
Stage Version: 3.1 (August 2020)
Owner: Academic Registrar
SECTION D – SUPPORTING EVIDENCE
Please list below the evidence you are attaching to support your complaint
SECTION E – DECLARATION
I confirm that the information given on this form and in supporting documents is true to the
best of my knowledge and belief.
I agree that my complaint may be disclosed to relevant members of the University
community to the extent necessary for its consideration.
I authorise the reviewer(s) of this complaint to consider this form and any relevant
information held by the University to the extent necessary for the consideration of complaint.
Signed
Date
Where to submit your formal complaint
Once completed, this form and your supporting evidence should be submitted to the Office
for Student Appeals, Complaints and Conduct (OSACC)
Email: osacc@uos.ac.uk
Post: Office for Student Appeals, Complaints and Conduct
University of Suffolk
Waterfront Building
Neptune Quay
IPSWICH, IP4 1QJ
For more information about complaints and how your complaint will be processed, please
see the Student Complaints Procedure and associated guide on MySuffolk.
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Completed 4 February 2021

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