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UNIVERSITY OF SUFFOLK
Student Complaints Form – Review Stage Page 1 of 5
Version: 3.1 (August 2020)
Owner: Academic Registrar
You should complete this form if you have been notified of the outcome of your Formal Stage
Complaint and are still not satisfied.
Before completing this form it may be helpful to seek advice about your concerns. Support and advice
is available from a number of sources – try speaking to your tutor, personal tutor, or supervisor.
Student Services and/or the Students’ Union Advice Service will also provide confidential and
independent advice.
If you have any concerns or queries about filling in the form, the people mentioned above will be
pleased to discuss these with you.
SECTION A – YOUR PERSONAL DETAILS
Full Name
Student Number
Preferred address for
postal correspondence
Post Code
Telephone number
Email address
NOTE: Acknowledgement of receipt of your form and any progress updates will be sent to
your University of Suffolk email address, and copied to the address provided above.
If the contact details above are different to those held by the University please update your
contact details as soon as possible on OASIS.
SECTION B – YOUR COURSE DETAILS (if applicable)
School or Partner Institution
Course title
Level/Year of study
Full-time or Part-time
STUDENT COMPLAINTS FORM
(Review Stage)
UNIVERSITY OF SUFFOLK
Student Complaints Form – Review Stage Page 2 of 5
Version: 3.1 (August 2020)
Owner: Academic Registrar
SECTION C – YOUR FORMAL STAGE COMPLAINT
When did you submit your formal stage complaint?
What was the outcome of your formal stage complaint?
When were you informed about the outcome of your formal stage complaint?
SECTION D – YOUR REVIEW STAGE COMPLAINT
D1: What are the grounds for your review stage complaint? (tick all that apply and provide details
below)
There is new information put forward by the complainant that was not known to the
Investigating Officer dealing with the original complaint and which could not have
reasonably been made known to the Investigating Officer before they made their
decision
Evidence put forward at the formal stage was not fully and properly considered
and/or the outcome was not reasonable in the circumstances
There was procedural irregularity, prejudice and/or bias, or the appearance of
prejudice and/or bias in the conduct of the formal stage
Please explain the reason for your review stage complaint (continue overleaf if necessary)
UNIVERSITY OF SUFFOLK
Student Complaints Form – Review Stage Page 3 of 5
Version: 3.1 (August 2020)
Owner: Academic Registrar
UNIVERSITY OF SUFFOLK
Student Complaints Form – Review Stage Page 4 of 5
Version: 3.1 (August 2020)
Owner: Academic Registrar
D2: How would you like your complaint to be resolved?
SECTION E – SUPPORTING EVIDENCE
Please list below the evidence you are attaching to support your complaint
UNIVERSITY OF SUFFOLK
Student Complaints Form – Review Stage Page 5 of 5
Version: 3.1 (August 2020)
Owner: Academic Registrar
SECTION F – DECLARATION
I confirm that the information given on this form and in supporting documents is true to the
best of my knowledge and belief.
I agree that my complaint may be disclosed to relevant members of the University community
to the extent necessary for its consideration.
I authorise the reviewer(s) of this complaint to consider this form and any relevant
information held by the University to the extent necessary for the consideration of my
complaint.
Signed
Date
Where to submit your formal complaint
Once completed, this form and your supporting evidence should be submitted to the Office
for Student Appeals, Complaints and Conduct (OSACC)
Email: osacc@uos.ac.uk
Post: Office for Student Appeals, Complaints and Conduct
University of Suffolk
Waterfront Building
Neptune Quay
IPSWICH, IP4 1QJ
For more information about complaints and how your complaint will be processed, please
see the Student Complaints Procedure and associated guide on MySuffolk.
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Completed 4 February 2021

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