All fees and procedures are subject to change as established and set by the Town Council. It is a
condition of the agreement between the Town and the applicant for utility services that the Town shall not be
considered a guarantor with respect either to the continued or uninterrupted supply of such services
contemplated in this application.
All Social Security numbers provided herein will be used for the sole purpose of complying with the State of
Virginia's Set -Off Debt Collection Act (section 58.1-520 et seq) The Town of Culpeper's authority to request
Social Security numbers as part of the Town's Utility Application derives from Code of Virginia section 58.1-521,
Code of Virginia section 2.2-3808 (A) (2) (I) (ii) and the Federal Privacy Act of 1974 section 7(b).
o The disclosure of your Social Security number as part of the Utility Application process is
voluntary. No applicant for utility services will be denied the provision of utilities because of their refusal
to disclose his/her Social Security number. If the applicant does not provide a Social Security
number, two (2) other forms of government identification will be required. Acceptable forms of
government identification include:
Green card
Passport
T-number
(number/card issued
by the IRS so that
they can pay taxes)
Valid state
issued driver’s
license
Valid state issued
identification card
If you do not receive your bill by the third working day after the billing date, there may be an error in
postal delivery, and you should contact the Treasurer's Office to receive a duplicate and/or find out the
amount of your bill so it can be paid by the due date.
If you do not pay your bill by the due date, a penalty of $1.50 or two percent (2%) of the billed amount, whichever
is greater, will immediately be due and payable on your bill. If a bill is not paid in full 10 days after the due
date, a delinquent charge shall be added to the account and services will be DISCONNECTED WITHOUT
FURTHER NOTICE.
o Once a service HAS BEEN PROCESSED FOR DISCONNECT, a $50.00 reconnection fee MUST
BE PAID TO THE TREASURER'S OFFICE.
o An after hour’s fee shall apply to reconnection of disconnected services for non-payment after
normal business hours.
Additional fees are added on all returned checks.
If a deposit for services has been made, the customer consents to the application of such deposit by the Town
Treasurer, or as much thereof as may be necessary, to the payment of any proper bill owed for such services
remaining unpaid.
If a balance is owed upon final termination of utility services and it is not paid within one month of
Rendering the bill, the customer agrees to pay the delinquent bill, all applicable service charges (a service
charge of .0083 per month will be added to the unpaid balance on account 30 days and over -10 percent per
annum), and reasonable attorney's and/or collection fees necessary to collect said bill. A customer may request
in writing, that his deposit be refunded once he has established good credit by paying his bill by the due date at
the same location for a period of two (2) years for residential and five (5) years for commercial customers.
In the event a customer moves, it is his responsibility to make arrangements with the Town to get a final
meter reading. The bill generated from this final reading will be marked FINAL BILL. The final bill will be
deducted from the deposit (if any), and the balance of the deposit will be refunded to the customer or he will be
notified at the last known address if a balance is due on the account.
If a customer leaves one place of service and moves to another Town service area and fails to pay the
remaining billed amount on the former service plus all applicable penalties, delinquent charges, and fees
by the delinquent date, then the new service is subject to immediate disconnection.
Payments may be mailed to the TREASURER'S OFFICE, placed in th
e drop box, which is provided for your
convenience outside the Municipal Building at 400 South Main Street, or by our website, www.culpeperva.gov
and selecting the “pay online” option.
Partial or late payments will not be accepted by the banks. When choosing a method of payment, remember
payments will not be credited to the account until they are received by the Treasurer's Office, and the Town will
not be held responsible for cash payments without proper receipt documentation.
IT IS UNLAWFUL FOR ANY PERSON TO REMOVE, TAMPER WITH, OR DAMAGE ANY METER, POLE,
TRANSFORMER OR OTHER APPARATUS OR EQUIPMENT BELONGING TO OR USED BY THE TOWN IN
CONNECTION WITH ITS UTILITY SYSTEMS AS DEFINED IN THE TOWN CODE AND THE CODE OF
VIRGINIA.
UTILITY BILLING AGREEMENT