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STATE OF ARIZONA DEPARTMENT OF HOUSING INFORMATION ON (Arizona)

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ADOH-OMH 301/302 (rev 2/2018)
DOUGLAS A. DUCEY CAROL L. DITMORE
Governor Director
STATE OF ARIZONA
DEPARTMENT OF HOUSING
1110 WEST WASHINGTON, SUITE 280
PHOENIX, ARIZONA 85007
(602) 771-1000 FAX: 602-771-1002
WWW.AZHOUSING.GOV
INFORMATION ON FILING A COMPLAINT
New Manufactured Homes
Pursuant to 24 CFR § 3288 of the Department of Housing and Urban Development (“HUD”) Manufactured
Home Dispute Resolution Program, the Arizona Department of Housing (“Department”), through its
agreement with HUD, has the authority to assist with resolving issues with manufactured homes that involve
the performance of structural, electrical, plumbing, mechanical, or gas systems, for a period of one year from
the date of first installation or purchase, when manufacturer, retailer, or installer may be responsible for an
alleged defect.
Complaints regarding new manufactured homes beyond the one-year period from the date of first installation
or purchase will be reviewed but may not be within the authority of the Department nor HUD.
New Manufactured Homes – Cosmetic Complaints
Arizona Revised Statutes (“A.R.S.”) § 41-4032 provides for the processes for a purchaser of a new
manufactured home to file a Cosmetic Complaint. Cosmetic complaints are minor issues with a new
manufactured home which may affect the appearance of the home or its components, but do not involve the
performance of structural, electrical, plumbing, mechanical, or gas systems, after the manufacturer or retailer
of the new home has conducted a walk-through with the purchaser and within thirty (30) days of the date of
installation or the designated cosmetic complaint date.
All cosmetic complaints issues should be reported, in writing, to the licensees within 120 days of the
installation of the home or the designated cosmetic complaint date.
Cosmetic walk-through complaints received by the Department during 120 days will be placed into inactive
status. If repairs are not made after 90 days of that cosmetic time period, the purchaser may reopen their file
by notifying the Department and including a current list of complaints issues that are in need correction. It is
always suggested to attempt to resolve the issues through the licensees first. If issues are not resolved, then file
a complaint with the Department after the 120 + 90 day timelines have expired.
ADOH-OMH 301/302 (rev 2/2018)
Consumer Complaints – Used Homes and Buildings
A.R.S.
Title 41, Chapter 37, provides the Department with statutory authority regarding the sales,
manufacture, and installation, of new or used Commercial Factory Built Buildings (“FBB”), Residential FBB’s
or “Modular Homes”, used Manufactured Homes, and Mobile Homes. The purchaser may file a complaint
with the Department within one (1) year from the date of purchase or installation of the home concerning
complaints.
Consumer Recovery Fund – New and Used Homes
Pursuant to A.R.S. § 41-4043, any consumer buying or selling their home using the services of a licensed
dealer of Manufactured Homes, Mobile Homes or Residential FBB’s, who is damaged as a result of an act or
omission, or failure to perform a sales agreement or to perform repairs under a warranty, may file a claim with
the Department for payment from the Consumer Recovery Fund within two (2) years from the date of purchase
or installation of the home. The claim shall be ‘verified’ by the Department.
Instructions On Filing A Complaint
Use ink only. Do not use pencil.
List issues with the home or building numerically and please write legibly. Please provide a brief
description of the issue(s). Please do not provide lengthy storylines.
Enclose a copy of your purchase agreement or contract. Include the front and back if applicable.
Also, include any addendums and or change orders if applicable.
Please provide a copy of any lists of issues which have been submitted to your Dealer, Installer,
and or Manufacturer.
Please provide a copy of your walk through documents, if a walk through was performed.
Please provide a map with directions to your home.
Please be sure to sign and date the complaint form.
Complete and accurate complaints forms are processed promptly. Incomplete and illegible complaint forms
may be returned or be delayed in processing.
Please make all inquiries to the Department by regular mail, fax to 602-771-1002 or telephone call to 602-
771-1000.
ADOH-OMH 301/302 (rev 2/2018)
PLEASE PRINT (USING INK ONLY) OR TYPE
DEPARTMENT OF HOUSING
1110 West Washington, Suite 280
Phoenix, AZ 85007
COMPLAINT FORM
COMPLAINANT'S NAME: __________________________________________________________ Daytime Phone: __________________________
E-MAIL: _________________________________________________________________________ Work Phone: ___________________________
Mailing Address: _______________________________________________________________________________________________________
CITY STATE ZIP
Unit Address: _____________________________________________________________________________________________________
CITY STATE ZIP
Name of mobile home park or subdivision: _________________________________________________________________________________
M
ANUFACTURER: ________________________________________________________________ Phone: ______________________________
A
ddress: ______________________________________________________________________________________________________________
DEALER: ________________________________________________________________________ Phone: ______________________________
A
ddress: ______________________________________________________________________________________________________________
S
alesperson: __________________________________________________________________________________________________________
I
NSTALLER: _____________________________________________________________________ Phone: ______________________________
A
ddress: ______________________________________________________________________________________________________________
THE UNIT IS SERIAL #:
__________________________________________________________________
NEW PURCHASE DATE: ___________________________________________________________
USED INSTALLATION DATE: ________________________________________________________
I have enclosed a copy of my cosmetic walk-through form dated ___________________
A cosmetic walk-through was not performed on my home.
A map to the home’s location.
A copy of purchase agreement/contract and any addendums/change orders.
Manufactured/Mobile Home Residential Modular/Factory Built Building
I
TEMIZE COMPLAINTS NUMERICALLY. IF ADDITIONAL SPACE IS NEEDED, USE 8 1/2" X 11" SIZED PAPER (one-sided).
1. ____________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________
________________________________
______________________________________________________________________________________
______________________________________________________________________________________________________________________
I HEREBY GIVE MY PERMISSION TO SEND A COPY OF THIS COMPLAINT TO THE LICENSEE(S) INVOLVED, AND IF MY COMPLAINT IS
VER
IFIED BY THIS OFFICE, I AGREE TO ALLOW THE LICENSEE(S) TO MAKE APPROPRIATE CORRECTIONS.
COMPLAINANT'S SIGNATURE DATE
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STATE OF ARIZONA DEPARTMENT OF HOUSING INFORMATION ON (Arizona)

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Completed 12 August 2020

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