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A safer & easier way
to pay and get paid
A quick guide to FNB and PayPal Services
Next
PayPal is one of
the world’s leading
digital payments
platform.
PayPal is a trusted brand and partner
to over 277 million active customers
in 200+ markets around the world.
PayPal creates safer and easier ways
to pay and get paid online, anywhere in
the world.
With PayPal, you can send payments,
pay or get paid without revealing your
full financial information.
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
As a buyer when you sign-up for PayPal, you enter your credit card details once, and then you use your PayPal
username and password to shop online with 21 million merchants around the world.
If you do not have a PayPal account, you can pay by using credit card details as a guest payment subject to the
functionality being enabled.
A user links their credit
or debit card to their
PayPal account.
How does
PayPal work?
When purchasing from a mer-
chant who accepts PayPal,
PayPal debits the payment
method linked to the buyer’s
PayPal account and credits the
merchant’s PayPal account
without exposing the buyer’s full
financial information.
The merchant can then
withdraw the funds to
their South African bank
account or an FNB Business
USD Global Account (CFC)
through FNB.
A buyer and a seller
(merchant) each have
a PayPal account.
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
Get paid with
PayPal’s smart
payment solutions.
Whether it’s for a job you did, goods you sold, an event you
organised or a gift from family and friends from abroad; with
PayPal you can accept payments from almost anyone with an
email address in 200+ markets.
• Quicker and simpler access to funds. Payments you receive go
to your PayPal balance within moments, and you can withdraw
funds to your South African bank account using FNB Withdraw
services.
• No fees until you get paid – there are no extra PayPal fees for
set-up, statements or monthly commitments.
• Accept international payments in any of the 26 supported
currencies which may help to increase your conversion rates as
customers can see the PayPal logo as a sign of trust. Peak buying
countries include United States, Canada, UK, Australia, Germany
and France.
You can pay quickly and
easily from almost any
device with just a few clicks.
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
According to South African Exchange control regulations, funds received into a
PayPal account may not be used to make other cross-border payments, and all
PayPal balances must be withdrawn to your South African bank account within
30 days of receipt of funds.
Accept PayPal and
card payments on
your website,
choose from
checkout buttons
to fully integrated
online solutions.
Use invoice
templates or
send invoices at
no cost and with
no monthly fees.
You only pay when
you get paid.
Share the link with
customers, friends
and family to get paid
simply by them clicking
on the link.
Fix or flexible
recurring
payments when
setting up an
agreement with
a payer.
On Your Website Online Payments
Subscription and billing agreements
Create a PayPal.Me Link
Solutions that
are right for you.
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
According to South African Exchange control regulations, funds received into a PayPal account may not be used to make other cross-border payments, and all PayPal
balances must be withdrawn to your South African bank account within 30 days of receipt of funds.
Value Added
Services
OneTouch
Pay even faster with OneTouch, stay logged in and
check out without entering your password every time.
Send money
Send money in a few seconds anytime. Enter your
recipient’s email address, enter an amount and select
the currency. PayPal will notify the recipient. You can
send money to almost anyone with an email address,
they just need to set up a PayPal account, if they don’t
have one yet.
Buyer Protection
Buyer Protection is available for your eligible
purchases. Whether the item you bought online
doesn’t arrive or doesn’t match the seller’s description;
PayPal’s Buyer Protection may reimburse you for the
full amount of the item plus postage.
Return Shipping
If you aren’t happy with your order, we’ll refund the cost
of sending it back. Activate this benefit to get refunded
for up to $30 on 12 eligible purchases a year, as of
September 2018.
Seller Protection
If you received an unauthorised payment or a buyer
claims he never received the item, the PayPal Seller
Protection can help you get the full amount of an
eligible payment, if you meet the requirements.
More about Buyer Protection
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
More about Return Shipping
More about Seller Protection
Withdraw to an FNB Business USD
Global Account (CFC)
Do you need to pay suppliers in USD? It is possible
to withdraw your PayPal funds into an FNB
Business Global (CFC) account, effectively
allowing you to retain credit card payments in
USD. This helps lower the risk and cost incurred
with exchange rate fluctuations and double
conversion.
Customers must be registered for the
FNB PayPal service on www.fnb.co.za.
To withdraw to an FNB Business USD
Global Account (CFC) please contact
paypalenquires@fnb.co.za
for more information.
There are a few guidelines:
• Requires a minimum transaction amount of
$5,000
• Only available for FNB businesses, not individuals
• Only available to FNB USD denominated Global
(CFC) accounts, (restricted to USD only)
• Customer profile must have completed the
FNB FICA process
• Have mandate documentation to confirm
authorised signatories with FNB
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
Value Added
Services
Register for your FREE
FNB Online Banking profile
2
• Go to www.paypal.com/za
• Click on ‘Sign Up’
• Select either an individual or business
PayPal account
• Complete the required information
and create your account
• Confirm your email address
• You will need to verify your PayPal
account by clicking on 'Get Verified'
and linking a debit or credit card to
your PayPal account
• Register for Online Banking
at www.fnb.co.za
• You do not need an FNB
bank account
Create and verify
your PayPal account
1
Simply follow
these steps:
Getting started
• As of September 2018, PayPal
will charge a fee of $1.95 to the
card, such fee will be refunded
later
• A four-digit code will be
embedded in the transaction
reference on your bank
statement
• You need to enter the four-digit
code on the PayPal website for
your account to be verified
NB: If you have not
verified your PayPal
account you will not
be able to link it to
your FNB Online
Banking profile
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
Login to your FNB Online Banking
profile and link your verified PayPal
account to your bank account
3
You are now ready to:
4
• Login to our FNB Online Banking profile at www.fnb.co.za
• Select “My Bank Accounts” or “Forex”
• Select “Menu” option and then click on “PayPal Services”
• Select “Menu” option again and click on “Link your
PayPal Profile”
• During the linking process you will be able to add a non
FNB bank account for withdrawal purposes
• Top-up funds from your FNB account to your PayPal
account and pay online with PayPal, or
• Receive payments into your PayPal account and withdraw
funds to your linked South African bank account
• All Top-up and Withdraw transactions are done via FNB
Online Banking - www.fnb.co.za
• Each Top-up and Withdraw transaction will require a
separate Balance of Payment (BOP) code
• Supporting documents must be available on request from
the South African Reserve Bank
• All Top-up and Withdraw transactions are reported to the
South African Reserve Bank
Simply follow
these steps:
Getting started
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
• No PayPal account set up or monthly fees
• PayPal charges between 2.4% and 3.9%
+ fixed fee per transaction as of
September 2018*
• PayPal currency conversion fees may apply at
2.5% above the prevailing exchange rate
• FNB will quote a ZAR/USD exchange rate for
each Top-up or Withdraw transaction, if
applicable
• With the FNB Tiered Pricing structure you will
pay between 0.81% and 1.51% depending on
your previous month’s transactional value per
Top-up and Withdraw transaction
Click here to learn more about the PayPal fee
Download the FNB Business Pricing Guide
A withdrawal from your PayPal
account takes approximately
3 to 5 business days to reflect
in your linked South African
Bank Account.
FNB and
PayPal Fees
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
• Payment from another PayPal user within moments
• A top-up typically takes less than 10 minutes to
reflect in your PayPal account
*Subject to change.
Introduction
How PayPal works
Payment Solutions
Value Added Services
Getting Started
FNB and PayPal Fees
Contact Us
NextBack
Contact Us
Since 2010 FNB and PayPal have been working
together to provide a convenient way for South
Africans to withdraw their PayPal funds into a South
African bank account, giving them the ability to join
the global market.
Start getting paid with PayPal and
withdraw with FNB.
For further FNB PayPal queries please contact us
on 087 572 9725 and select option 1
For specific PayPal account queries, rates or
to speak directly with PayPal please contact
087 572 9725 and select option 2
Visit paypal.com
Visit www.fnb.co.za
Terms and Conditions Apply
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