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SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

Lutron® Commercial Systems Limited Warranty Warranty

3601201 Rev. A 1 09.21.11

Ballasts/Drivers: 5 Years, 100% parts coverage for

Ballasts/Drivers purchased with on-site start-up. 3

Years, 100% parts coverage for Ballasts/Drivers not

purchased with start-up.

Supplied Computer: 1 year, 100% parts coverage.

The warranty for non-Lutron Software (such as

operating system software included with the

Supplied Computer) is provided by the respective

software provider; Lutron makes no warranty with

respect to non-Lutron software.

Lutron Software: Subject to the exclusions and

restrictions, for a period of 1 year, Lutron warrants

the Lutron Software will substantially conform to

Lutron’s published speciﬁcations and

documentation. Lutron does not warrant that the

Lutron Software will operate in combination with

any other software. Lutron does not warrant that

the Lutron Software operation will be uninterrupted

or error-free (see applicable Lutron Software license

for additional terms and conditions).

NOTE: Systems purchased with start-up include

2 years of diagnostic labor. Diagnostic labor is

provided by Lutron Services Co., Inc. (See below for

Terms and Conditions of Lutron Services Co., Inc.

Technology Support Plan for details.)

EXCLUSIONS AND RESTRICTIONS

This Warranty does not cover:

1. Damage, malfunction or inoperability diagnosed by

Lutron as caused by normal wear and tear, abuse,

misuse, incorrect installation, neglect, accident,

interference or environmental factors, such as, but

not limited to, (a) use of incorrect line voltage, fuses,

or circuit breakers; excessive line noise in the power

supply; (b) failure to install, maintain and operate

the System pursuant to the operating instructions

provided by Lutron and the applicable provisions

of the National Electrical Code and of the Safety

Standards of Underwriters Laboratories; (c) use of

incompatible devices or accessories; (d) improper

or insufﬁcient ventilation; (e) unauthorized repairs or

adjustments; (f) vandalism; (g) water damage, (h) an

act of god, such as ﬁre, lightning, ﬂooding, tornado,

SCOPE

This limited warranty (“Warranty”) covers Lutron

Electronics Co., Inc. (“Lutron”):

(a) commercial lighting control system panels, controls,

processor panels, wall box products, and sensors

(collectively, “Hardware”),

(b) Lutron ballasts and LED drivers (“Ballasts/Drivers”),

and

(d) Lutron’s commercial systems software (“Lutron

Software”).

The Lutron Software with the Hardware, Ballasts/

Drivers and Supplied Computer, comprises the

“System”.

Use of the System, or any part thereof, constitutes

acceptance of (i) all terms and conditions of this

Warranty and (ii) the terms and conditions of the

applicable Lutron Software license.

LIMITED WARRANTY

Warranty coverage begins on the date of System

start-up, or the date of shipment for components not

purchased with start-up.

Hardware, Ballasts/Drivers, and Supplied

Computer

Subject to the exclusions and restrictions and for the

periods of time described in this warranty, Lutron

warrants that the Hardware, Ballasts/Drivers, and

Supplied Computer will be free from defects.

If any defect exists during the period of time identiﬁed

below, Lutron will, at its option, either repair or

replace the defective part(s) or issue a credit against

the purchase price of comparable replacement

part(s) purchased from Lutron. Replacement parts

may be new, used, repaired, and/or reconditioned.

Hardware: 2 Years, 100% parts coverage for

Hardware purchased with on-site start-up. 1 year,

100% parts coverage for Hardware not purchased

with start-up.

Lutron Electronics Co., Inc. Commercial Systems Limited Warranty

Effective: October 1, 2011

SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

Lutron® Commercial Systems Limited Warranty Warranty

3601201 Rev. A 2 09.21.11

WARRANTY LIMITATIONS

EXCEPT AS EXPRESSLY PROVIDED IN THIS

WARRANTY, THERE ARE NO EXPRESS OR

IMPLIED WARRANTIES OF ANY TYPE, INCLUDING

ANY IMPLIED WARRANTIES OF FITNESS FOR A

PARTICULAR PURPOSE OR MERCHANTABILITY.

LUTRON DOES NOT WARRANT THAT THE

SYSTEM WILL OPERATE WITHOUT

INTERRUPTION OR BE ERROR FREE.

NO LUTRON AGENT, EMPLOYEE OR

REPRESENTATIVE HAS ANY AUTHORITY TO BIND

LUTRON TO ANY AFFIRMATION,

REPRESENTATION OR WARRANTY CONCERNING

THE SYSTEM. UNLESS AN AFFIRMATION,

REPRESENTATION OR WARRANTY MADE BY AN

AGENT, EMPLOYEE OR REPRESENTATIVE IS

SPECIFICALLY INCLUDED HEREIN, OR IN

STANDARD PRINTED MATERIALS PROVIDED BY

LUTRON, IT DOES NOT FORM A PART OF THE

BASIS OF ANY BARGAIN BETWEEN LUTRON AND

CUSTOMER AND WILL NOT IN ANY WAY BE

ENFORCEABLE BY CUSTOMER.

IN NO EVENT WILL LUTRON OR ANY OTHER

PARTY BE LIABLE FOR EXEMPLARY,

CONSEQUENTIAL, INCIDENTAL OR SPECIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO,

DAMAGES FOR LOSS OF PROFITS,

CONFIDENTIAL OR OTHER INFORMATION, OR

PRIVACY; BUSINESS INTERRUPTION; PERSONAL

INJURY; FAILURE TO MEET ANY DUTY,

INCLUDING OF GOOD FAITH OR OF

REASONABLE CARE; NEGLIGENCE, OR ANY

OTHER PECUNIARY OR OTHER LOSS

WHATSOEVER), NOR FOR ANY REPAIR WORK

UNDERTAKEN WITHOUT LUTRON’S WRITTEN

CONSENT ARISING OUT OF OR IN ANY WAY

RELATED TO THE INSTALLATION,

DEINSTALLATION, USE OF OR INABILITY TO USE

THE SYSTEM OR OTHER¬WISE UNDER OR IN

CONNECTION WITH ANY PROVISION OF THIS

WARRANTY, OR ANY AGREEMENT

INCORPORATING THIS WARRANTY, EVEN IN THE

EVENT OF THE FAULT, TORT (INCLUDING

NEGLIGENCE), STRICT LIABILITY, BREACH OF

CONTRACT OR BREACH OF WARRANTY OF

LUTRON OR ANY SUPPLIER, AND EVEN IF

earthquake, hurricane or other problems beyond

Lutron’s control; (i) a virus or computer hacker;

or (j) failure to maintain equipment in speciﬁed

temperature range.

2. Except as otherwise provided herein, on-site labor

costs to diagnose issues with, and to remove, repair,

replace, adjust, reinstall and/or reprogram the System

or any of its components.

3. Components and equipment external to the System,

such as, lamps, non-Lutron ballasts/drivers, sockets,

and ﬁxtures; ﬁxture wiring between ballasts and

lamps; building wiring between the lighting control

system panels and lamps and between the controls

and the lighting control system panels; audio-visual

equipment; and non-Lutron hardware to include time

clocks, motion detectors, and sensors.

4. The cost of repairing or replacing other property that

is damaged when the System does not work properly,

even if the damage was caused by the System.

5. Modiﬁcations or upgrades to the Lutron Software

necessitated by the upgrade or modiﬁcation of the

operating system software on the Supplied Computer,

or any other computer, being utilized to operate the

Lutron Software

6. Repairs required due to malfunctions caused by non-

Lutron Software.

7. Any loss of software, including the Lutron Software,

or data. Customer has sole responsibility to properly

back up all data on the Supplied Computer and on

any other storage device in the System.

8. Damage, malfunction or inoperability to the Supplied

Computer diagnosed by Lutron as caused by a)any

item included in 1, above, b)failure to provide a reliable

power supply (including generator or battery back-up),

c)improper shut down caused by power loss, or d)

installation of any unauthorized software.

9. Window shade systems, including components and

fabric.

SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

Lutron® Commercial Systems Limited Warranty Warranty

3601201 Rev. A 3 09.21.11

REMOTE ACCESS

An appropriate communications link to the

computer must be installed to allow Lutron to

remotely administer, troubleshoot, and support the

System. Contact Lutron for supported

communication link protocols (example: Ethernet).

Lutron expressly disclaims all liability due to local

area network (LAN) and wide area network (WAN)

problems, ﬁrewalls, or other security features which

prevent Lutron’s ability to remotely access the

System. Lutron disclaims all responsibility for

ensuring the security of the Supplied Computer and

communication link from unauthorized access.

EXTENDED LIMITED WARRANTY OPTIONS

The following extended warranties may be

purchased (see Lutron project speciﬁc bill of

materials for applicable coverage).

NOTE: On-Site diagnostic labor and maintenance

visit provided by Lutron Services Co., Inc., see

Terms and Conditions of Technology Support Plan

for details.

Lutron p/n: LSC-E8S

•On-Siteorremotediagnosticlabor(years1and2

only) response time: AS AVAILABLE

•Hardwarewarranty:Years3through5=50%parts

onlycoverage;years6through8=25%partsonly

coverage.

Lutron p/n: LSC-E8G

•On-Siteorremotediagnosticlabor(years1and2

only) response time: 72-hour

•PreventiveMaintenanceVisit:Years1and2only;

1-day annual scheduled maintenance visit

•Hardwarewarranty:Years3through5=50%parts

onlycoverage;years6through8=25%partsonly

coverage.

Lutron p/n: LSC-E8P

•On-Siteorremotediagnosticlabor(years1and2

only) response time: 24-hour

•PreventiveMaintenanceVisit:Years1and2only;

1-day annual scheduled maintenance visit

•Hardwarewarranty:Years3through5;50%parts

only coverage, years 6 through 8, 25% parts only

coverage.

LUTRON OR ANY OTHER PARTY WAS ADVISED OF

THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANY DAMAGES THAT

CUSTOMER MIGHT INCUR FOR ANY REASON

WHATSOEVER (INCLUDING, WITHOUT LIMITATION,

ALL DIRECT DAMAGES AND ALL DAMAGES LISTED

ABOVE), THE ENTIRE LIABILITY OF LUTRON AND

OF ALL OTHER PARTIES UNDER THIS WARRANTY

ON ANY CLAIM FOR DAMAGES ARISING OUT OF

OR IN CONNECTION WITH THE MANUFACTURE,

SALE, INSTALLATION, DELIVERY, USE, REPAIR, OR

REPLACEMENT OF THE SYSTEM, OR ANY

AGREEMENT INCORPORATING THIS WARRANTY,

AND CUSTOMER’S SOLE REMEDY FOR THE

FOREGOING, WILL BE LIMITED TO THE AMOUNT

RECEIVED BY LUTRON FOR THE SYSTEM. THE

FOREGOING LIMITATIONS, EXCLUSIONS AND

DISCLAIMERS WILL APPLY TO THE MAXIMUM

EXTENT ALLOWED BY APPLICABLE LAW, EVEN IF

ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

TO MAKE A WARRANTY CLAIM

To make a warranty claim, promptly notify Lutron

within the warranty periods described above by calling

the Lutron Technical Support Center at 800-523-9466.

Lutron, in its sole discretion, will determine what

action, if any, is required under this warranty. Most

System problems can be corrected over the phone

through close cooperation between customer and a

technician. To better enable Lutron to address a

warranty claim, have the System’s serial and model

numbers, its current operating system version, and the

brand names and models of any peripheral devices

used with the System available when making the call.

If Lutron, in its sole discretion, determines that an

on-site visit or other remedial action is necessary,

Lutron may send a Lutron Services Co. representative

or coordinate the dispatch of a representative from a

Lutron approved vendor, to the site of the System and/

or coordinate a warranty service call between

customer and a Lutron approved vendor. All on-site

labor costs incurred to diagnose any problems with

the System and to repair, replace or adjust (at Lutron’s

option) the System to restore it to normal operation will

be paid by customer at the then current service price

unless covered by this Warranty.

SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

Lutron® Commercial Systems Limited Warranty Warranty

3601201 Rev. A 4 09.21.11

building wiring between LCS elements, audio-visual

equipment, non-Lutron timeclocks and sensors, and

local area networks.

•Computers,associatedequipment,andsoftware;

backup of the customer’s LCS database.

•Customeractivitiesrelatedtoprovidingavirtual

private network or secured internet connection for

remote access in support of remote programming

and diagnosis by LSC; absence of such remote

access prohibits remote access and related LSC

support.

•WindowShadesystems,includingcomponentsand

fabric.

•RepairsoradjustmentstoLutronLCSrequiredasa

result of (i) malfunctions caused by non-Lutron

supplied equipment, (ii) non-Lutron software that is

connected to or used with the LCS, or (iii)

programming changes made by anyone other than

LSC or approved LSC authorized agent.

Warranties

•LSCmakesnowarranty,eitherexpressorimplied,

including, but not limited to, any implied warranties

of merchantability and ﬁtness for a particular

purpose.

Indemniﬁcation/Hold Harmless/Limitation of

Liability

•LSCagreestoindemnify,defend,andholdharmless

customer from and against any liability or loss

(including reasonable attorneys' fees and other

costs of defense) resulting from judgments or claims

for a) personal injury, including death, and/or b)

damage/destruction of tangible property arising out

of or incident to this Agreement (a) and b) collectively

“Losses”), but only to the extent that such Losses

are proximately caused by the negligence or willful

misconduct of LSC.

•ThisindemnicationobligationofLSCshallbe

construed so as to extend to all reasonable legal,

defense and investigation costs provided customer

promptly notiﬁes LSC (Attn: General Counsel) that

a claim or demand is being made. LSC will have

the exclusive rights to defend, control, settle and

compromise any claim, provided however, that

LSC will consult with customer regarding any

settlement or compromise that includes substantive

TERMS AND CONDITIONS OF LUTRON SERVICES

CO., INC. TECHNOLOGY SUPPORT PLAN

Included Services

•ServicesareprovidedbyLutronServicesCo.,Inc.

(“LSC”).

•On-siteorremoteservicetotroubleshootand

diagnose the Lighting Control System (“LCS”)

manufactured by Lutron Electronics Co., Inc. (“Lutron”)

•Coveragehoursare8:00am-5:00pmMondaythrough

Friday excluding LSC holidays. Travel costs incurred by

LSC are included. Support requested outside normal

business hours, will be billable at LSC’s then-current

rates and minimum charges for overtime hours.

Response time: LSC services scheduled on an as

available basis.

•PreventiveMaintenanceVisit(optional—seeprojectBill

of Materials for Lutron p/n and applicability) annual

scheduled preventive maintenance site visit which can

include on-site LCS customer training, minor LCS

reprogramming, and LCS system optimization.

Service Procedures

•Toscheduleavisit,call800-523-9466andfollow

prompts to be connected to LSC Field Service

Scheduling.

•LSCrepresentativeswillperformserviceincompliance

with security and safety instructions provided by

customer. LSC will provide a certiﬁcate of insurance

upon request of customer.

•CustomeragreesthatallLSCservicemustbedonein

compliance with LSC’s safety procedures, which may

include temporarily disabling or de-energizing the LCS

and other equipment connected to the LCS.

•LSCwillrespectthecustomer’scondentialityandwill

utilize job-speciﬁc information only as needed to

complete the service visit.

This Technology Support Plan DOES NOT COVER:

•Labor costs to remove and reinstall components,

ﬁxtures, window shades, ballasts/LED drivers,

and/or line voltage electrical equipment.

•Servicesrequiringalicensedelectricianor

electrical contractor.

•Non-Lutroncomponentsandequipmenttoinclude:

lamps, non-Lutron ballasts/LED drivers, sockets,

ﬁxtures, ﬁxture wiring between ballasts and lamps,

SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

Lutron® Commercial Systems Limited Warranty Warranty

3601201 Rev. A 5 09.21.11

•TheseTermsandConditionsofLutronServices

Co., Inc. Technology Support Plan are the complete

agreement between customer and LSC regarding

the services provided hereunder, and replaces

any prior oral or written communications between

Customer and LSC regarding such services. None

of LSC’s employees or agents may orally vary the

terms and conditions of this Agreement. LSC’s

failure to exercise, delay in exercising, or single

or partial exercise of any right, power, or privilege

under this Agreement shall not operate to waive or

preclude LSC’s right to exercise such rights, power,

or privileges. If any part of this Agreement is held

to be invalid or unenforceable, it will not affect the

validity or enforceability of the rest of the Agreement.

Without further action of the parties, that part will be

reformed to the minimum extent necessary to make

it valid and enforceable. Any modiﬁcation of this

Agreement must be signed in writing by authorized

representatives of Customer and LSC.

terms beyond a monetary settlement. Further, if

LSC assumes the defense of a claim and customer

desires to retain its own counsel with respect to such

claim, customer may do so provided such counsel is

retained at customer’s sole cost and expense.

•INNOEVENTSHALLLSCBELIABLEFOR

INCIDENTAL, CONSEQUENTIAL (INCLUDING

LOST PROFITS), SPECIAL, PUNITIVE OR

EXEMPLARY DAMAGES IN CONNECTION

WITH THE SERVICES RENDERED HERETO

EVEN IF NOTICE WAS GIVEN OF THE

POSSIBILITY OF SUCH DAMAGES AND EVEN

IF SUCH DAMAGES WERE REASONABLY

FORESEEABLE.

•EXCEPTASOTHERWISEPROVIDEDHEREIN,

CUSTOMER’S EXCLUSIVE REMEDY AND LSC’S

ENTIRE, COLLECTIVE LIABILITY IN CONTRACT,

TORT OR OTHERWISE, UNDER THE AGREEMENT

BETWEEN THE PARTIES WILL BE THE PAYMENT

OF ACTUAL DAMAGES NOT TO EXCEED $1000.

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