Page 2: FREQUENTLY ASKED QUESTIONS
“Why can’t I submit a receipt for what I paid and get reimbursed?”
The amount you paid to the provider, in some cases, may not accurately reflect the amount you actually owe the
provider based on the insurance company’s schedule of benefits. If the provider overcharged you, you will need
to go back to that provider with a copy of your EOB, which shows what you actually owe to the provider, and
request a refund. This overcharge cannot be reimbursed from your flexible spending account.
“What if it’s a non-covered service or the dependent doesn’t have insurance?”
Claims, for non-covered services or for dependents without health insurance, will be processed as long as a
fully-itemized receipt is submitted that contains the name of the patient, the date of service, type of service, the
place of purchase, and amount paid. For dependents without health insurance, the box above the signature line,
on the claim form, must be checked and initialed. Documentation (e.g., EOB showing non-covered service,
exclusions page from Summary of Benefits, etc.) that the service is non-covered is still required unless the
health care coverage is through the college and the non-covered service is clearly defined in the CIGNA
Summary of Benefits.
“What types of expenses can I submit for reimbursement?”
Many items that are not covered by health insurance are eligible for reimbursement. These may include, but are
not limited to, copays, coinsurance, deductibles, services for alternative medicine (e.g., acupuncture, massage
therapy, etc.) if substantiated by a physician, etc. Of course, the list is too numerous to include here; therefore,
you should contact Human Resources if you have any questions.
Rule of thumb: If the item(s) and/or service(s) are required/prescribed by a physician for the treatment of an
illness, disease, or to improve a deformity arising from or directly related to a congenital abnormality, a
personal injury resulting from accident or trauma, or a disfiguring disease and are eligible medical expenses
under Code Section 213, they are most likely eligible expenses for reimbursement through a flexible spending
account. Items that promote general health and well-being (e.g., vitamins, special food, etc.) are not eligible
expenses through a flexible spending account with or without a doctor’s prescription unless the doctor provides
documentation that the item is required to treat a specific illness or disease.
Premiums cannot be reimbursed through a flexible spending account. For example, if you pay premiums for a
dependent child to have an individual health insurance policy outside of the college, those premiums cannot be
claimed for reimbursement through a flexible spending account.
Effective January 1, 2011, over-the-counter expenses that remain eligible for reimbursement are items such as
band-aids, contact lens supplies and solutions, reading glasses, etc. Over-the-counter items have been
eliminated as a covered expense unless prescribed by a physician such as acid controllers, baby rash ointments,
laxatives, allergy & sinus, cold sore remedies, anti, diarrheal, etc.
“What’s the time frame for submitting claims?”
You can only submit claims for reimbursement for the dates of service in which you are employed. For newly-
hired employees, the date of service must be after the effective date of your coverage which is the first day of
the month following your date of hire. For terminating or retiring employees, including 4-month faculty off
contract for the summer, the dates of service must be prior to the effective date of the end of your coverage
which is the first day of the month following your date of termination, retirement, or that your contract ends.
For example, any dates of service prior to midnight of the 30
th
or 31
st
of the month in which your coverage ends
are eligible. You have 90 days following the effective date in which your coverage ends to submit your
claims for reimbursement. Employees continuously employed have until March 31 of the following year to
submit claims for the prior plan year; however, expenses must have been incurred in the prior plan year.