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Feedback, Appeals and Complaints (pre-enrolment) Policy
Goldsmiths, University of London
1 Introductory statement
1.1 Goldsmiths is committed to providing a fair and efficient admissions service,
and encourages applicants to inform the institution of any difficulties
encountered during the admissions process in order that procedures can be
regularly reviewed and improved.
1.2 We recognise that sometimes an applicant may be disappointed or
dissatisfied with the processing or outcome of their application and in this
situation we will work with the applicant to resolve any issues raised.
1.3 Goldsmiths has processes to help resolve issues – firstly, Goldsmiths can
provide feedback on how a decision was reached to help the applicant
understand the admissions process. Secondly, if this is not sufficient enough
to resolve the issue, Goldsmiths will consider an appeal or complaint under
set criteria listed below. It is hoped, therefore, that most queries and
complaints can be resolved informally.
1.4 This policy is intended for all those who have formally applied to Goldsmiths
either via UCAS or directly to the institution and are going through, or have
been through, the application process but have not become enrolled
students. Once an applicant becomes an enrolled student, different
regulations and policies will apply as detailed below.
2.1 Goldsmiths recognises the need to respond to an applicant’s request for
information as to why an application was deemed unsuccessful. The
Admissions Office will provide feedback on an individual basis in response to
receiving a formal request from the applicant within 28 days of the request.
2.2 Feedback will only be provided in writing. Feedback requests should be
emailed to firstname.lastname@example.org and include the applicant’s full
name, and programme title. In line with Data Protection policies, feedback
will not be provided to anyone other than the applicant or their nominated
person. A nominated person can include an agent where one has been
engaged to submit the application. Feedback will usually be sent via email to
the email address the applicant has provided on their application form.
2.3 UCAS has an online electronic feedback system that enables Higher
Education Institutions to provide feedback to all unsuccessful applicants via
the standard UCAS transactions, and Goldsmiths routinely uses institution
specific codes, relating to key entry criteria, within reject (and withdrawal)
decisions. Unsuccessful undergraduate applicants should, therefore, receive
preliminary feedback via UCAS Track.