EXCHANGES & RETURNS ARE EASY!
ORDER # NAME
SKU
ITEM DESCRIPTION
QTY REASON CODE
2. Pack your return securely, in the original package if possible. Include
your completed return form and place the return label on the package.
3. Take your package to your preferred shipping carrier and method.
We recommend using one that can be insured and tracked.
* You will not receive a refund for your
original charge until we receive your
returned item.
* Clearance items are Final Sale and
cannot be returned.
* Torrid is not responsible for lost or
damaged packages.
* You will not be reimbursed for your
return postage.
1. Fill out the fields in the return form below, including the SKU number,
item description, quantity, and reason code for each returned item.
SEND RETURN WITH
COMPLETED FORM TO:
Torrid Returns and Exchanges
18305 San Jose Ave
City of Industry, CA 91748
QUESTIONS?
Call us at 1.866.867.7431
Monday thru Friday: 7AM - 6PM Pacific Time
Saturday: 7AM - 5PM Pacific Time
International Customers: 1.626.709.1188
Or, email us at returnexchange@torrid.com
1 - Too small
2 - Too big
3 - Quality not as expected
4 - Defective
5 - Ordered wrong item
6 - Did not order item
7 - Tagged incorrectly
8 - Already purchased at store
9 - Received duplicate order
10 - Damaged in shipping
11 - Security tag attached
12 - Other
REASON CODES:
