Stop payments on electronic transfers
You may not stop payment of an electronic transfer that is not recurring once you have initiated the transaction. You
can stop a third party automatic recurring payment or withdrawal that you have set to be deducted from your account
by calling us at 1-888-810-4013, or by writing to us at P.O. Box 180, St. Cloud, MN 56302-0180. You must make your
request in time for us to receive it within three business days or more before the payment is scheduled to be made. If
you call, we may also require you to put your request in writing and send it to us within 14 days after you call. If you
order us to stop one of these payments three business days or more before the transfer is scheduled and we do not do
so, we will be liable for your losses or damages.
Periodic statements
If you have set up your account for Electronic Funds Transfers (EFTs), you will get an account statement at least
quarterly. You will get an account statement monthly if there are EFTs in a particular month. If you have not set up
your account for EFTs, you will receive an account statement annually.
Notification
We will provide you with notification of all electronic funds transfers as part of your periodic statement. You must
notify us in writing of any unauthorized or erroneous payment order as explained in this addendum. If you fail to
promptly notify us of any unauthorized or erroneous payment order, we will not be liable to you for any subsequent
similar occurrence that we could have prevented had we received such notice. If you authorize us to make regular
transfers of earned interest from your CD account, your first transfer will be the amount you should expect each period,
varying by no more than 12%, unless you make a significant addition to or subtraction from the principal amount.
Errors or questions about your electronic funds transfers
If you believe there has been an error or if you need more information about a funds transfer, please contact us
immediately at 1-888-810-4013 or write to us at P.O. Box 180, St. Cloud, MN 56302-0180. We must hear from you
no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
When you contact us, please be sure to include the following information:
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is
an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require you to send us your complaint or question in writing within ten business days.
We will determine whether an error occurred within ten business days after we hear from you and will correct any
error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question.
If we decide to do this, we will credit your account within ten business days for the amount you think is in error, so
that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to
put your complaint or question in writing and we do not receive it within ten business days, we may not credit your
account. For errors involving new accounts, point of sale, or foreign initiated transactions, we may take up to 90 days
to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your ac-
count for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that
there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in
our investigation.
Unauthorized Electronic Transfers
Tell us AT ONCE if you believe that an electronic fund transfer has been made from your account without your
permission. Telephoning is the best way of keeping your possible losses down. If your statement shows transfers that
you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may
not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking
the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us,
we will extend the time periods.
Other Errors
If your account statement contains any other errors (other than errors or questions about electronic transfers discussed
in this agreement), you must notify us within 30 days of the date on which we provided to you the affected statement
or otherwise made the statement available to you. If you do not notify us within 30 days, you agree that you are
absolutely barred from bringing any action against us that is in any way related to the errors.
Legal proceedings or disputes
If your account becomes involved in a legal proceeding or is likely to become involved in a legal proceeding due to
a dispute, the entire balance of your account may be restricted until the matter has been resolved, even if only one
person on the account is involved. You promise to repay us for any expenses we incur, including reasonable legal fees
and costs, if your account is involved in a legal proceeding or dispute.
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