9-1-1 Calling Tips
¾ Call 9-1-1…
o To report a crime in progress
o To report a fire
o To save a life
¾ Stay calm and speak clearly
¾ Be sure to listen carefully and answer all of the
Telecommunicator’s questions to be best of your ability
¾ Do not hang up until the 9-1-1 call taker has obtained all of
the information that is needed.
¾ If you cannot speak, you can still communicate with the call taker
by using your phone’s key pad. Once the call taker answers –
o Press the # 1 if you need POLICE
o Press the # 2 if you need FIRE
o Press the # 3 if you need an AMBULANCE
¾ Cordless phone will not work during power outages, so its
important to always keep a corded phone in your home in
case of an emergency.
¾ If you have a Voice Over Internet (VoIP) phone its important
to be aware of ANY and ALL limitation it has on calling 9-1-1
And please remember,
9-1-1 is for emergencies only!
* Save a Life * Stop a Crime * Report a Fire *
DIAL 9-1-1
IN AN EMERGENCY
Statewide Emergency Telecommunications Board
* 1380 Bay Street * Taunton, MA 02780 *
* Phone: 508-828-2911 * Fax: 508-828-2787 *
www.mass.gov/e911
9-1-1 Calling Tips
¾ Call 9-1-1…
o To report a crime in progress
o To report a fire
o To save a life
¾ Stay calm and speak clearly
¾ Be sure to listen carefully and answer all of the
Telecommunicator’s questions to be best of your ability
¾ Do not hang up until the 9-1-1 call taker has obtained all of
the information that is needed.
¾ If you cannot speak, you can still communicate with the call taker
by using your phone’s key pad. Once the call taker answers –
o Press the # 1 if you need POLICE
o Press the # 2 if you need FIRE
o Press the # 3 if you need an AMBULANCE
¾ Cordless phone will not work during power outages, so its
important to always keep a corded phone in your home in
case of an emergency.
¾ If you have a Voice Over Internet (VoIP) phone its important
to be aware of ANY and ALL limitation it has on calling 9-1-1
And please remember,
9-1-1 is for emergencies only!
* Save a Life * Stop a Crime * Report a Fire *
DIAL 9-1-1
IN AN EMERGENCY
Statewide Emergency Telecommunications Board
* 1380 Bay Street * Taunton, MA 02780 *
* Phone: 508-828-2911 * Fax: 508-828-2787 *
www.mass.gov/e911