Credit Account Application
Page 1 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
AIR TICKETS USE ONLY
Customer Number Date received
Abbreviated name
Comments
ABN/ACN
1 Please give details of your company or business entity
Registered name of company or business entity
Trading name (if applicable)
AFTA Membership number (if applicable)
ATAS Accreditation number (if applicable)
Street Address
Suburb
State
Postcode
Postal Address (if applicable)
Suburb
State
Postcode
Phone
Fax Email address
2 Address and contact details of the Travel Agency
About this form
To complete a credit account application you will need to:
Complete all relevant questions on this form
Accept and sign our Terms and Conditions of Credit
Sign the Guarantee and Indemnity
Provide copies of the following documents:
- AFTA
Membership (if applicable)
- ATAS Accreditation (if applicable)
-
Proof of insolvency protection (if applicable)
- Photo ID (Drivers License or Passport)
- Proof of Travel Agency / Industry Experience
Please send the completed and signed original forms and copies of
documents to:
Air Tickets
Accounts
Level 10, 120 Spencer Street
MELBOURNE VIC 3000
Complete the Direct Debit Request (if applicable)
V: 20072018
Credit Account Application
Page 2 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
Directors/Proprietors (Title/Given name/Surname)
Directors/Proprietors (Title/Given name/Surname)
Office/Retail Manager
Contact for Accounts payable
Phone
Phone
3 Names and contact details of..
5 Is your company or business entity...
A member of a buying group? (Please tick) Yes No
If yes, name of group
A member of a IATA/DAPA? (Please tick) Yes No
If yes, your IATA/DAPA number
Which GDS are you connected to?
Amadeus Galileo Sabre
Other (please list)
GDS Pseudo City Code
Other
6 Bank Account Details and Authority
Name of Bank
Branch Name
Account Name
BSB Account Number
Authorise you, Air Tickets and Westpac Banking Corporation to seek an opinion from our Bank.
I/We
and
V:
20072018
Terms and Conditions of Credit
Page 3 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
1. Right to refuse credit
We reserve the right at any time to decline providing credit to you, to cease
providing credit to you or limiting the amount of credit available. If credit is
withdrawn, all ticket monies must be paid at the time of delivery of the tickets
or placement of ticket order as directed by us.
2. Invoices
(a) Invoices are emailed weekly on Monday evenings and are due for
payment on the Wednesday of the same week. Funds must arrive in our
office no later than 3.30pm on the due date. If any of these dates fall on a
public
holiday, then the first working day before that date will apply. The fees
that apply shall be those specified on our website www.airtickets.com.au or
the fees page in SmartFares at the time of placing your order with us.
(b) Unless otherwise specified in writing by a duly authorized officer of us,
payment shall be made by the due date specified in the invoice or these terms
or if no date is specified, with 3 days of demand (“the due date”). In the event of
group bookings we may request all or part of the fares to be paid in advance.
3. Interest
If you fail to pay any amount on the due date for payment then you shall, in
addition to that amount, pay interest at 12% calculated from the time such
amount falls due until it is received in full by us, without prejudice to all or any
of our other rights and remedies. Any payment received will be applied rst
against any interest accrued, secondly in relation to all fees incurred and thirdly
against overdue invoices.
4. Default on payment
(a) If you default in payment of any invoice when due, you shall indemnify us
from and against all loss and damage in respect of any recovery action including
without limitation all solicitors’ fees (on an indemnity basis), commercial agents’
commission, out of pocket expenses, bank fees, freight, insurance (collectively
referred to as fees) and interest.
(b) If you default in any payment we may, without prejudice to our own rights,
either suspend further deliveries, require payment in advance for all such
deliveries or terminate this or any other agreement by written notice to you.
5. Breach
Without prejudice to any other remedies we may have, if at any time you are in
breach of any obligation (including those relating to payment), we may suspend
or terminate the supply of tickets to you and any of the other obligations under
these terms and conditions. We will not be liable to you for any loss or damage
you suer because we exercised our rights under this clause.
6. Lien on tickets
In addition to any right of lien or other security to which we may be entitled
by law we are entitled to a general lien on all tickets of yours in our possession
and/or in your possession, even if such tickets or some of them may have been
paid for, against any outstanding amount for these or any other tickets sold and
delivered by us to you, under this or any other contract.
7. Charge
In consideration of us entering into this agreement, you agree to charge in favour
of us all your estate and interest in any land and in any other assets, whether
tangible or intangible, in which you now have any legal or benecial interest or
in which you later acquire any such interest. You consent to the lodgement by
us of a caveat or caveats which note our interest in that real property.
8. Issuing of tickets
Tickets are issued according to your instructions and it is your responsibility to
ensure that all details submitted to us by you, including spelling, are correct.
All tickets issued in accordance with the details you provide must be paid for
by you.
9. Ownership
(a) Ownership of each ticket will remain with us until all invoices, interest and
fees owing by you to us on any account whatsoever (“Amounts Owing”) have
been paid. Until the Amounts Owing have been paid, you
a. may, subject to this agreement, take possession of the tickets and hold
them as trustee and agent for us;
b. must ensure that the tickets are insured and stored or identied so that
they are readily distinguishable from other tickets held by you or other
persons.
(b) Until the Amounts Owing have been paid, you have the right to move, sell
and otherwise use the tickets in the ordinary course of your business, subject
to the following:
a. you may sell the tickets, but only as trustee and agent for us (save that
you must not represent to any third parties that you are acting as our
agent and we will not be bound by any contracts with third parties to
which you are a party); and
b. you must hold the proceeds you receive from any sale of the tickets as
trustee and agent for us.
(c) If you fail to comply with any of these Terms and Conditions then:
a. we may in our absolute discretion be entitled to cancel and/or re-take
possession electronically of the tickets in your possession; and
b. we may retain, sell or otherwise dispose of those tickets in any manner
we see t.
(d) You must not assign or grant a security interest in respect of any accounts
owed to us in relation to the tickets without our prior written consent.
(e) Without limiting the meaning of Amounts Owing, if you make a payment to
us at any time whether in connection with the supply of tickets or otherwise, we
may, at our absolute discretion, apply that payment to rst satisfy obligations
that are not secured, then obligations that are secured, but not by a purchase
money security interest, in the order in which those obligations were incurred,
and then obligations that are secured by a purchase money security interest in
the order in which those obligations were incurred.
10. Personal Properties Securities Act 2009 (Cth) (“PPSA”)
(a) If Chapter 4 of the PPSA would otherwise apply to the enforcement of a
security interest arising in connection with these Terms and Conditions you
agree the following provisions of the PPSA will not apply to the enforcement of
(All former terms and conditions are null and void)
This Agreement sets out the terms and condions on which Stella Travel Services (Australia) Pty Ltd (ACN 003 237 296)
trading as Air Tickets (referred to as Air Tickets”, “we” or “us”) is willing to extend credit terms to your Agency (also
referred to as “you” or “your”). You agree that the terms and condions set out in this Agreement are applicable at all
mes and supersede all other terms and condions including yours.
V:
20072018
Terms and Conditions of Credit
Page 4 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
these Terms & Conditions:
a. section 95 (notice of removal of accession), to the extent that it requires
us to give notice to you;
b. section 96 (when a person with an interest in the whole may retain an
accession);
c. subsection 121(4) (enforcement of liquid assets – notice to grantor);
d. section 125 (obligation to dispose of or retain collateral);
e. section 130 (notice of disposal), to the extent that it requires us to give
notice to you;
f. paragraph 132(3)(d) (contents of statement of account after disposal);
g. subsection 132(4) (statement of account if no disposal);
h. section 135 (notice of retention);
i. section 142 (redemption of collateral); and
j. section 143 (reinstatement of security agreement).
(b) PPSA: Notices or documents required or permitted to be given to us for the
purposes of the PPSA must be given in accordance with the PPSA. You consent
to us eecting a registration on the PPSA register (in any manner we consider
appropriate) in relation to any security interest contemplated by these Terms
and Conditions and you agree to provide all assistance reasonably required to
facilitate this. You waive the right to receive notice of a verication statement in
relation to any registration on the register.
(c) The following words have the respective meanings given to them in the PPSA:
account, proceeds, purchase money, register, registration, security interest and
verication statement.
11. Agency debit memo (“ADM”)
I
n the event of an airline billing us an ADM for an undercharge or any other
charge (including recall of commissions) we will invoice you and such a charge
will appear on your invoice the following week and this charge is payable on
that weeks invoice, or if in dispute a letter must be sent to our office
within 5 days with all proof attached to request a reversal from the airline.
Whilst we will promptly forward such letter to the airline, if the airline does
not agree to reverse the ADM or does not provide a response within 14 days
from the day we send the letter, this cost is payable by you and will be added to
your next invoice. If a response is received after 14 days and the airline agrees
to a reversal of the ADM, we will allow you a credit on your next invoice of
the relevant amount if this has already been paid by you.
12. Misplaced/lost tickets
Tickets misplaced/lost by you or passenger must be fully paid for, even when
they have been lodged for Refund/Lost Ticket Indemnity with the relevant
airline. Tickets submitted for refund must not be deducted from invoices.
13. Electronic Miscellaneous Document (“EMD”) Multiple Pur-
pose Document (“MPD”) and Virtual Multiple Purpose Docu-
ment (“VMPD”)
Once we send an EMD/MPD/VMPD to an airline (at your request), it cannot be
retrieved. The EMD/MPD/VMPD will appear on your next invoice and must be
paid in full. Should you wish to cancel the request for which the EMD/MPD/
VMPD has been sent to the airline, you must apply for a refund via SmartTickets
Online. We will then apply to the airline for a refund and when received, a credit
will be made on your next invoice if this has already been paid by you.
14. Cancellation of tickets
(a) Tickets may only be cancelled on the same day of issue and must be cancelled
via SmartTickets Online. Tickets cancelled before midnight on the same day
of issue will not appear on your invoice, thus avoiding the need to apply for
a refund with the airline. Tickets cancellation requests received at our oce
outside these times will be processed as a normal refund and all cancellation/
refund penalties will apply to your agency.
(b) Refunds lodged by us are subject to ticket request instructions being correctly
carried out, will attract an administration fee and applicable cancellation fees
according to the fare ruling for the airline the refund relates. Please refer to
SmartFares for the current up to date listing of all our fees.
15. Risk
Risk in respect of lost/damaged/stolen tickets passes to you at the time of
delivery.
16. Release
To the maximum extent permitted by law, you release and discharge us from all
liability whether in contract, tort or otherwise for any loss, damage (including
consequential loss or damage), expense of any kind arising directly or indirectly
out of the supply of the tickets. You indemnify and keep us indemnied against
any liability, loss, damage, expense, cost, claim or proceedings arising directly
or indirectly out of or in connection with the supply of the tickets or any other
cause whatsoever.
17. Entire agreement
The Credit Account Application, Guarantee & Indemnity, these Terms and
Conditions of Credit and the fees shown on our website or the fees page in
SmartFares together form the one agreement comprising the complete terms
and conditions between you and us and any reference to “terms” means and
includes each of these documents.
18. Event of insolvency
In addition to any other terms, we may terminate this agreement immediately if
you have a liquidator, provisional liquidator, administrator, controller, receiver or
receiver and manager appointed, breach an essential term, breach a term that
is capable of remedy (other than an essential term) but which is not remedied
within 7 days of demand by us, commit a breach that is not capable of remedy
or any guarantor purports, threatens or does withdraw the provision of a
guarantee.
19. Jurisdiction
You unconditionally submit to this agreement being governed by and construed
in accordance with the laws of the state of Victoria and, where applicable, the
Commonwealth of Australia, and you submit to the exclusive jurisdiction of
the courts of Victoria. For the purposes of the Trans-Tasman Proceedings Act
2010 (Cth) as amended, you agree this credit application is to be construed as
an exclusive choice of court agreement’ and you agree to the jurisdiction of an
Australian court to the exclusion of the courts of any other country.
20. Guarantors
The guarantors each agree to be bound by these terms such that they are jointly
and severally bound by them together with the agency.
21. Change in ownership structure
This agreement is made in respect of the owners and/or directors of you as at the
date of application. You agree to notify us in writing within seven (7) days of any
change whatsoever in ownership structure and further indemnify us against any
loss or damage that may result from your failure to notify us of any such change.
If there is a change in your ownership of which we in our discretion deem to be
material, we may suspend or withdraw all credit facilities and require that you
submit a new Credit Application. If your Australian Business Number (ABN) is
de-registered, you agree to notify us in writing within two (2) business days of
the de-registration and indemnify us against any loss or damage that may result
from your failure to notify us of any such de-registration.
V:
20072018
Terms and Conditions of Credit
Page 5 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
22. Payment in full
Legal ownership of EMD’s, VMPD’s and travel related products issued on your
request and supplied by Air Tickets shall not pass to your Agency until those
goods supplied by Air Tickets to your Agency have been paid for in full.
23. Credit Card Charge Guarantee
(a) In consideration of Air Tickets issuing duly authorised travel documents as
requested by you for credit card charges, Air Tickets will issue against credit card
charges as per your ticket order provided that the airlines accept credit cards for
the fare requested.
(b) It is your Agencys responsibility to ensure that you have the passenger’s
authorised signature on le for every ticket order requested and to query with
the passenger any suspected forgeries or discrepancies in the signatures.
(c) Your Agency is solely responsible for all forms of credit card fraud or where
the airline does not accept a signature or otherwise does not accept the credit
card payment.
(d) Should the airline issue an agency debit memo (ADM) for any credit card
disputes Air Tickets will request a copy of the authorised signature to dispute
with the airline.
(e) If Air Tickets incurs any expense or liability to the airline or any other person
as a result of credit card fraud, credit card irregularity or you not complying with
your obligations in respect of credit cards as set out above, your Agency shall
pay such costs to Air Tickets within 7 days of demand including any legal costs
suered or incurred.
(f) Air Tickets refer you to the IATA Travel Agents Handbook and in particular
the “Code of Practice for Credit Card and Other Card Transactions Made Against
an Airline’s Merchant Agreement” and the IATA resolution 890 Card Sales Rules.
(g) To obtain a copy of this handbook, you can either, order a hard copy from
www.iataonline.com or download an electronic copy from www.iata.org/
agenthome.
(h) Air Tickets strongly urges that the section on card fraud be read and
understood before undertaking non face to face card transactions.
24. Use of personal information
(a) In addition to the above general conditions, I/we agree that for the purposes
of processing my/our application for credit facilities:
a. that Air Tickets may seek consumer credit information (Section 18K (1)
(b) Privacy Act 1988)
b. obtain from a credit reporting agency a credit report containing
personal credit information about me/us in relation to commercial
credit
c. exchange information with other credit providers (Section 18N (1) (b)
Privacy Act 1988).
(b) I/We agree to Air Tickets obtaining personal information about me/us from
other credit providers, whose names I/we may have provided for Air Tickets
or that may be named in a credit report, for the purpose of assessing my/our
application for commercial credit, made to the company.
(c) I/we agree that Air Tickets may disclose my/our personal information to
persons within the Air Tickets organisation and to third parties comprising
airlines, courier companies and VEDA Advantage.
(d) I/we also agree that Air Tickets may use my/our personal information for
marketing purposes.
(e) To the best of Air Tickets’ knowledge, each of the third parties to whom we
disclose your personal information has in place a privacy policy that complies
with the requirements of the Privacy Act 1988.
25. Photo identication
To complete the application process, you agree to provide us with one form of
current photo identication. Acceptable identication for the purposes of this
clause can be either a passport or a drivers license. Any other form of photo
identication will not be acceptable to us unless we have agreed in writing to
accept that form of photo identication.
Signed by the Director / Proprietor / GuarantorSigned by the Director / Proprietor / Guarantor
Name of the Director / Proprietor / Guarantor Name of the Director / Proprietor / Guarantor
I/WE, the undersigned, hereby declare that I/WE have read, understand and agree to the Terms and Conditions of Credit.
Dated the day of 20
All forms outlined in the Credit Account Application must be signed before credit will be assessed and is subject to Air Tickets management approval.
V:
20072018
Guarantee and Indemnity
Page 6 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
In consideration of Stella Travel Services (Australia) Pty Ltd (ACN 003 237 296) trading as Air Tickets and its successors and assigns (“the Company”),
agreeing to provide goods and/or services to the following agency (“the Agency”):
Name of Agency: Of:
Name of Guarantor/s:
Guarantor: Guarantor:
1. Due and punctual payment
I/We, the abovementioned Guarantor(s), hereby (jointly and severally in the case
of more than one Guarantor) guarantee the due and punctual payment of all
monies which may now or in the future be or become due and payable to the
Company by the Agency under the Company’s Terms and Conditions or whether
arising in any other way on any other account whatsoever.
2. Continuing guarantee
This Guarantee shall be a continuing guarantee and shall remain in full force
and eect and the Guarantor(s) shall remain liable notwithstanding the grant-
ing by the Company of time, credit or any other indulgence or concession to the
Agency or the Guarantor(s) or the waiver by the Company of any breach by the
Agency of its obligations to the Company or the liquidation of the Agency or the
Agency having an Administrator appointed or entering into a Deed of Company
Arrangement or the bankruptcy or death of the Guarantor(s) or any one of them
and the liability of the Agency ceasing or becoming extinguished for any reason.
3. Demand for payment
I/We will make due and punctual payments to the Company upon demand be-
ing made by notice or letter given to the Guarantor(s) and such demand or no-
tice or letter shall be deemed to be duly made or given in writing and left at or
sent by prepaid post to the address of the Guarantor(s) as set out below.
4. If payments deemed void or illegal
If any payments made by the Agency and/or Guarantor(s) are deemed void or il-
legal and subsequently refunded, it shall be deemed not to have discharged the
Agencys and/or the Guarantor(s) liabilities in respect thereof.
5. Fees and additional costs
I/We declare that the Guarantors(s) shall pay all losses, damages, costs, fees,
charges and expenses including legal costs on an indemnity basis incurred by
the Company arising out of and incidental to this Guarantee or any matter arising
out of or incidental to this Guarantee or the performance or failure to perform by
the Agency and/or the Guarantor of the covenants contained herein.
6. Interest
If the Guarantor(s) fails to comply with their obligations then the Guarantor shall,
in addition to all monies owing by the Agency, will also be liable to pay interest
on all outstanding amounts at 12% calculated from the time such amount falls
due until it is received in full by the Company.
7. Indemnity
I/We declare that if any of the obligations hereby guaranteed shall not be en-
forceable against the Agency purported to be primarily liable hereunder, this
Guarantee shall be constructed as an indemnity and the Guarantor(s) hereby in-
demnies the Company in respect of any failure by the Agency or make payment
or perform or observe any covenant, obligation, term or condition of this Guar-
antee and from and against all losses, damages, costs, charges and expenses of
any kind which the Company may incur because of or arising out of the default
by the Agency under the Company’s Terms and Conditions or howsoever arising.
8. Charge
At the sole discretion of the Company, the Agency and/or the Guarantor(s) joint-
ly and severally charge (as benecial owners) all freehold and leasehold interest
in land and in any assets that the Agency and/or Guarantor(s) now or during the
course of this agreement acquire. The Agency and/or Guarantor(s) consent to the
Company lodging a caveat or caveats noting its interest pursuant to such charge.
9. Changes in company structure
I/We agree this guarantee shall not be aected by any changes in the constitu-
tion of the agency and/or the Guarantor(s) by way of reconstruction, consolida-
tion, absorption, merger or amalgamation. The Guarantor(s) will not be released
from any of their obligations unless the Company has given the Guarantor(s)
written notication of such release. The Guarantor(s) will be required to seek a
release in writing within 7 days of any such changes. Further, the Guarantor(s)
will indemnify the Company against any loss or damage that may result from the
Guarantor’s failure to notify us of any such change.
10. If payments deemed preferences
I/We agree to indemnify the Company and keep it indemnied from and against
all losses, damages, costs, charges and expenses of any kind which the Compa-
ny may incur because of or arising out of the failure by the Agency to pay any
monies which are due and payable to the Company or because in or before any
liquidation, bankruptcy or insolvency of the Agency an amount is paid to the
Company which it is subsequently obliged to pay out on the ground that pay-
ment of the amount to it was a preference.
11. Proving debt in liquidation or bankruptcy
If the Agency is in liquidation or is bankrupt, the Guarantor(s) are not entitled
to prove in the liquidation or bankruptcy in competition with the Company to
diminish any dividend or payment which but for the Guarantor(s) proof the Com-
pany would be entitled to receive in the liquidation or bankruptcy or to assert
any right of subrogation or indemnity in respect of any monies paid by the guar-
antor to the Company until the Company have actually received 100 per cent in
the dollar in respect of all monies due.
12. Jurisdiction
I/We unconditionally submit to this guarantee being governed by and construed
in accordance with the laws of the state of Victoria and, where applicable, the
Commonwealth of Australia, and I/we submit to the exclusive jurisdiction of the
courts of Victoria. For the purposes of the Trans-Tasman Proceedings Act 2010
(Cth) as amended, I/we agree this credit application is to be construed as an ex-
clusive choice of court agreement’ and you agree to the jurisdiction of an Austral-
ian court to the exclusion of the courts of any other country.
13. General provisions
In the above provisions, references to persons include references to a rm, a
body corporate, and association whether incorporated or not, a government and
a governmental, semi-governmental and local authority and agencies and words
and expressions, including dened terms, in singular form include a reference to
cognate words and expressions in plural form and vice versa and words and ex-
pressions importing a particular gender include respective references to cognate
words and expressions importing each other gender.
14. Photo identication
To complete the application process, you agree to provide us with one form of
current photo identication. Acceptable identication for the purposes of this
clause can be either a passport or a drivers license. Any other form of photo
identication will not be acceptable to us unless we have agreed in writing to
accept that form of photo identication
V:
20072018
Guarantee and Indemnity
Page 7 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
Signed by the WitnessSigned by the Witness
Address of Witness
Suburb
State
Postcode
Address of Witness
Suburb
State
Postcode
Name of Witness Name of Witness
Signed by the GuarantorSigned by the Guarantor
Personal Address of Guarantor
Suburb
State
Postcode
Personal Address of Guarantor
Suburb
State
Postcode
Name of Guarantor Name of Guarantor
AND THE GUARANTOR(S) HEREBY DECLARE that I/WE understand the nature and eect of the Guarantee & Indemnity and that
I/WE have had the opportunity of obtaining legal advice before signing this Guarantee & Indemnity.
Dated the day of 20
V: 20072018
Credit Account Application
Page 8 of 8
Air Tickets Need help?
ABN 84 003 237 296 1300 656 777
Select option 3 then 1
Checklist for Credit Account Application
Please complete the following checklist to ensure that all the requirements for the Credit Application have been fullled.
All pages have been fully completed
The Guarantee and Indemnity has been signed by all Guarantors and witnessed
Copies of the following documents are attached
Please send the completed and signed original forms and copies of documents to:
A
ir Tickets
Accounts
Level 10, 120 Spencer Street
MELBOURNE VIC 3000
Direct Debit Request (if applicable)
The following optional form have been completed and signed by a current director
The Terms and Conditions of Credit has been accepted and signed
Proof of Travel Agency / Industry Experience
Current Photo Identification (Drivers License or Passport)
Copies of the following if applicable
AFTA membership
ATAS accreditation
number
Proof of insolvency protection
V: 20072018