MASSACHUSETTS BOARD OF CERTIFICATION OF OPERATORS OF DRINKING WATER SUPPLY FACILITIES
PROFESSIONAL CODE OF ETHICS FOR WATER SYSTEM OPERATORS
In order to establish and maintain a high standard of integrity, skills and practice in the profession of water system
operations and to safeguard the life, health, property, and welfare of the public, the following rules of professional
conduct are adopted by every person holding a license as a water system operator in Massachusetts. All persons
licensed in Massachusetts are required to have knowledge of the existence of these rules of professional conduct
and understand them.
1. The water systems operator shall, at all times, recognize his or her primary obligation is to protect the
safety, health, and welfare of the public in the performance of his or her duties. If his or her judgement is
overruled under circumstances where the safety, health, and welfare of the public are endangered, he or
she shall inform his or her employer of the possible consequences and notify such other proper authority of
the situation, as may be appropriate.
2. The water systems operator shall accept and perform water operations assignments only when qualified by
education, or experience, in the specific technical area and levels of water operations involved. The water
systems operator may accept an assignment requiring education, or experience outside of his or her own
field of competence, but only under the direct supervision of licensed, qualified co-workers, consultants, or
employees.
3. The water systems operator shall be completely objective and truthful in all professional reports,
statements, or testimony. He or she shall include all relevant and pertinent information in such reports,
statements, or testimony.
4. The water systems operator shall avoid conflicts of interest with his or her employer, or customer, but,
when unavoidable, the water system operator shall promptly disclose the circumstances to his or her
employer, or customer, of any business association, interest, or circumstances which could influence his or
her judgment, or the quality of his or her work. The water system operator shall not review, or influence the
decision of his or her employees’ work for any public body on which he or she may serve.
5. The water system operator shall not solicit, or accept financial or other valuable items from material, or
equipment suppliers for specifying their product.
6. The water system operator shall not solicit, or accept gratuities from contractors, or other parties dealing
with his or her customers, or employer, in connection with work for which he, or she is responsible.
7. The water system operator shall not falsify his or her academic or professional qualifications. He or she
shall not misrepresent or exaggerate his or her degree of responsibility in prior assignments, duties, or
accomplishments to enhance his or her qualifications and work.
8. The water system operator shall not knowingly associate with or permit the use of his or her name or
employer’s name in the operation of a public water system which he or she knows or has reason to believe
is engaging in business or professional practices of fraudulent or dishonest nature.
9. If the water system operator has knowledge or reason to believe that another person, or water purveyor,
may be in violation of any of these rules, he or she shall present such information to the Massachusetts
Board of Certification of Operators of Drinking Water Supply Facilities and the Massachusetts Department
of Environmental Protection in writing and shall cooperate with the regulatory agency in furnishing
information, or assistance as may be required by the agency.
I have read and understood the above Professional Code of Ethics for Water System Operators and hereby agree to adhere
to said code in performance of my duties. I further understand that failure to adhere to said code may result in disciplinary
action and/or suspension or revocation of the license(s).
_________________________________________ ____________________________________________ ________________
Name of Applicant (Print) Signature of Applicant Date
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PHONE: 617 727-9952 FAX: 617 727-6095 www.mass.gov/dpl/boards/dw