FOR MORE INFORMATION
For additional information or assistance, please take advantage of the resources listed below.
CUSTOMER SERVICE CENTER
1-800-400-7115
TTY:711
Customer service representatives are available
weekdays from 8:00 a.m. to 5:00 p.m. (Pacific
time), except state holidays. In addition
to English, assistance is available in other
languages.
OFFICES
City Telephone Number
Bakersfield 1-661-395-2880
Cerritos 1-562-356-1102
Culver City 1-310-342-1000
El Centro 1-760-352-3431
Fairfield 1-707-427-4800
Fresno 1-559-440-5330
Glendale 1-818-543-4900
Irvine 1-949-440-3473
Oakland 1-510-622-4100
Rancho Cucamonga 1-909-257-2900
Rancho Mirage 1-760-770-4828
Redding 1-530-224-4729
Riverside 1-951-680-6400
Sacramento 1-916-227-6700
Salinas 1-831-443-3003
San Diego 1-858-385-4700
San Francisco 1-415-356-6600
San Jose 1-408-277-1231
Santa Clarita 1-661-222-6000
Santa Rosa 1-707-576-2100
Ventura 1-805-677-2700
West Covina 1-626-480-7200
Out-of-State Offices
Chicago, IL 1-312-201-5300
Houston, TX 1-713-739-3900
New York, NY 1-212-697-4680
Sacramento, CA 1-916-227-6600
Motor Carrier Office
W. Sacramento, CA 1-800-400-7115
INTERNET
www.cdtfa.ca.gov
You can log onto our website for additional information—such as laws, regulations, forms,
publications, industry guides, and policy manuals—that will help you understand how the
law applies to your business.
You can also verify seller’s permit numbers on the CDTFA website (look for “Verify a
Permit, License, or Account”) or call the CDTFA’s toll-free automated verification service at
1-888-225-5263.
Multilingual versions of publications are available on the CDTFA website at www.cdtfa.ca.gov.
Another good resource—especially for starting businesses—is the California Tax Service
Center at www.taxes.ca.gov.
TAX INFORMATION BULLETIN
The quarterly Tax Information Bulletin (TIB) includes articles on the application of law
to specific types of transactions, announcements about new and revised publications,
and other articles of interest. You can find current TIBs on our website at www.cdtfa.
ca.gov/taxes-and-fees/tax-bulletins.htm. Sign up for CDTFA updates email list and receive
notification when the latest issue of the TIB has been posted to our website.
FREE CLASSES AND SEMINARS
Most of the CDTFA statewide offices offer free basic sales and use tax classes with some
classes offered in other languages. Check the Sales and Use Tax Section on our website at
www.cdtfa.ca.gov for a listing of classes and locations. You can also call your local office
for class information. We also offer online seminars including the Basic Sales and Use Tax
tutorial and how to file your tax return that you can access on our website at any time.
Some online seminars are also offered in other languages.
WRITTEN TAX ADVICE
For your protection, it is best to get tax advice in writing. You may be relieved of tax,
penalty, or interest charges that are due on a transaction if we determine that we gave
you incorrect written advice regarding the transaction and that you reasonably relied on
that advice in failing to pay the proper amount of tax. For this relief to apply, a request
for advice must be in writing, identify the taxpayer to whom the advice applies, and fully
describe the facts and circumstances of the transaction.
For written advice on general tax and fee information, please visit our website at:
www.cdtfa.ca.gov/email to email your request.
You may also send your request in a letter. For general sales and use tax information,
including the California Lumber Products Assessment, or Prepaid Mobile Telephony
Services (MTS) Surcharge, send your request to:
Audit and Information Section, MIC:44
California Department of Tax and Fee Administration
PO Box 942879
Sacramento, CA 94279-0044
For written advice on all other special tax and fee programs, send your request to:
Program Administration Branch, MIC:31
California Department of Tax and Fee Administration
PO Box 942879
Sacramento, CA 94279-0031
TAXPAYERS’ RIGHTS ADVOCATE
If you would like to know more about your rights as a taxpayer or if you have not been
able to resolve a problem through normal channels (for example, by speaking to a
supervisor), please see publication 70, Understanding Your Rights as a California Taxpayer,
or contact the Taxpayers’ Rights Advocate Office for help at 1-916-324-2798 (or toll-free,
1-888-324-2798). Their fax number is 1-916-323-3319.
If you prefer, you can write to: Taxpayers’ Rights Advocate, MIC:70; California Department
of Tax and Fee Administration; P.O. Box 942879; Sacramento, CA 94279-0070.
DECEMBER 2018
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CLOSING OUT YOUR ACCOUNT