Customer Relations
How do you get, keep and grow your customer base?
Personal Assistance,- Call-Centers, Emails, Point of Sale Dedicated Personal Assistance- Key account managers
Self Service- No direct relationship with customers Automated Services- Personal online services
Communities- Online groups, knowledge exchanges Co-creation- Soliciting reviews and videos from customers
Other:
Revenue Streams
What forms of revenue are you generating?
Assets- Selling a physical product (Transaction Based) Usage Fees- Number of minutes/nights Project Revenue (One-Time)
Subscription Fees: Monthly/Yearly/Space (Recurring) Lending/Renting/Leasing/Sharing Economy Service Revenue (Sells Time)
Licensing/Franchising/IP Brokerage Fees: % of Sales/Commission Ailiate Revenue
Advertising Freemium Model
Auction Other:
Key Resources
What do we need to buy in order to carry this out?
Physical- Facilities, Buildings, Vehicles, Machines, IT Intellectual- Copyright, Patent, Databases, Partnerships
Human- Dierent Skills Financial- Cash, Credit, Stock Options Interest / Investment
Other:
Key Activities
(What are your most important day-to-day activities?)
Production: Designing, Making, Delivering Problem Solving: Knowledge Management
Platform/Network Other:
Key Partners
(Who are our key partners?)
Strategic Alliances between non-competitors Coopetition: Strategic partnerships between competitors
Joint Ventures to develop new businesses Buyer-Supplier relationships to develop new business
Who:
Cost Structure
(What are estimated costs for activities & resources needed?)
Low-Cost Driven (No frills) Value-Driven (Luxury) Fixed Costs (Salaries, rent, facilities)
Variable Costs (Seasonal) Economies of Scale & Scope
Have you ever worked with the Small Business Development Center?
Yes No
Do you have formal advisors/investors/mentors?
Yes No
How long have you been in business? What is your website/domain name?
What is your goal for the upcoming appointment?