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Accelerate the value of your IT investment (TribalHub)

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Accelerate the value of
your IT investment
Microsoft Services Premier Support
Premier Support offers end-to-end managed
support for customers and partners across the full
Microsoft spectrum of products and services.
Tailored to your unique business priorities, Premier
Support helps you accelerate the value of your on-
premises and cloud-based software investments by
minimizing risk, reducing downtime, and lowering
support costs.
At Premier Support, we work closely with you to
gain a deep understanding of your business and
goals so that we can help your company achieve
peak performance and reduce costs. Our proactive
services help you maintain IT operations health with
customized service management and prioritized
24x7 problem resolution support.
With our flexible, managed support offerings, you
can better assist your mobile workforce, drive
innovation, and capitalize on the cloud potential.
Increase productivity
Streamline operations and help IT become a
strategic asset and competitive differentiator
Reduce business costs and risks
Proactively identify operational risks to
minimize costly disruptions
Optimize your IT environment
Access in-depth expertise and enhance your
in-house IT skills
Benefits
5 YEARS
$11.8m
2-month
Deliver better business value
An IDC study of 11 organizations showed that
Premier Support delivers significant business
value to companies seeking to stay a step
ahead of their competitors.
Make a big financial impact
IDC measured the financial impact of using
Premier Support.
Or $39,274
per 100 users of Premier Support
Average five-year benefit
The Microsoft Services Advantage
Microsoft Services provides end-to-end support
across the entire platform of Microsoft
technologies and across environments―on
premises, hybrid, and the cloud.
Five-year ROI
78
%
Reduction in
downtime
Investment break-
even point
IDC source: The Business Value of Premier Support
384
%
21,000
people
Serving customers in
191 countries
46 languages
Proactive monitoring services to help
minimize risks and inefficiencies in your
environment
Assess
Exclusive educational resources to help
increase IT staff capabilities and
productivity
Educate
Guidance on design, development, and
deployment to help reduce cost, time, and
risk and operational best practices to help
IT become a strategic and agile asset to
your business
Operate
Premier Support features
For more information contact your Microsoft representative
or visit Microsoft.com/services
Premier Support offerings
Premier Support provides a comprehensive portfolio that targets the specific business needs
of enterprises, partners, and developers.
Problem resolution
services
Service delivery
management
Proactive services
Increase uptime
Use technology as a business driver. Reduced downtime
and greater agility keep productivity and revenue high.
Error
404
$123,800
average revenue increase over five years
due to reduced downtime
31.1
%
fewer downtime incidents per year
56.4
%
reduction in incident
resolution time
43.8
%
fall in time waiting for helpdesk
support
Boost efficiency and lower IT costs
IDC looked at how accessing industry-leading experts
instead of investing in additional IT staff can increase
productivity and lower costs.
$537,172
per organization
Or $1,785
per 100 users
$
$
$
over a five-year average of annual productivity gains
$221,617
per organization
or $736
per 100 users
Responsiveness:
Receive <1 hour
response times;
Easily access senior
support engineers
Unlimited access:
Receive 24x7
support, 365 days a
year
Onsite & remote:
Take advantage of
onsite and remote
support for all
Microsoft products
Relationship
management: Work
directly with a
Technical Account
Manager (TAM)
Escalation
management:
Escalation to senior
support engineers
Incident
management:
Be prepared for
unplanned events,
escalations, or
service interruptions
People: Help equip
IT with tools to
understand
architecture choices
Process: Help
accelerate
deployment times
and reduce overhead
costs
Technology:
Minimize downtime
with preventive
services
Performance improvements
Premier Support offers an extensive portfolio of services
to help you maximize your business investments:
average annual IT infrastructure savings over five years
for the 11 organizations
Average annual IT infrastructure savings
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Completed 21 December 2020

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