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SERVICE AGREEMENT
I. PURPOSE: City of Rollingwood is responsible for protecting the drinking water supply from
contamination or pollution which could result from improper plumbing practices. The purpose of
this Service Agreement is to notify each customer of the plumbing restrictions which are in place
to provide this protection. This utility enforces these restrictions to ensure the public health and
welfare. Each customer must sign this Service Agreement before we will begin service.
In addition, when service to an existing connection has been suspended or terminated, the water
system will not re-establish service unless it has a signed copy of this Service Agreement.
II. PLUMBING RESTRICTIONS: The following undesirable plumbing practices are prohibited by
State regulations.
A. No Direct-connection between the public drinking water supply and potential source of
contamination is permitted. Potential sources of contamination shall be isolated from the public
water system by an air-gap or an appropriate backflow prevention device.
B. No cross-connection between the public drinking water supply and a private water system is
permitted. These potential threats to the public drinking water supply shall be eliminated at the
service connection by installation of an air-gap or a reduced pressure-zone backflow prevention
device.
C. No connection which allows water to be returned to the public drinking water supply is permitted.
D. No pipe or pipe fitting which contains more than 8.2% lead may be used for the installation or
repair of plumbing at any connection which provides water for human use.
E. No solder or flux which contains more than 0.2% lead can be used for the installation or repair of
plumbing at any connection which provides water for human use.
III. PLUMBING RESTRICTIONS: The following are the terms of the Service Agreement between
the City of Rollingwood and _______________________________.
Resident Signature
A. The Water System will maintain a copy of this Service Agreement as long as the customer and/or
premises is connected to the Water System.
B. The Customer shall allow his property to be inspected for possible cross-connections and other
unacceptable plumbing practices. These inspections shall be conducted by the District or its
designated agent prior to initiating new water service; when there is reason to believe that cross-
connections or other unacceptable plumbing practices exist; or after any major changes to the
private plumbing facilities. The inspections shall be conducted during the District’s business
hours.
C. The Water System shall notify the customer in writing of any cross-connection or other
undesirable plumbing practice which has been identified during the initial inspection or the
periodic reinspection.
D. The Customer shall immediately correct any undesirable plumbing practice on his premises.
E. The Customer shall, at his expense, property install, test, and maintain any backflow prevention
device required by the Water System. Copies of all testing and maintenance records shall be
provided to the Water System.
IV. ENFORCEMENT: If the Customer fails to comply with the terms of the Service Agreement, the
Water System shall, at its option, terminate service or properly install, test, and maintain an
appropriate backflow prevention device at the service connection. Any expenses associated
with the enforcement of this Service Agreement shall be billed to the Customer.