Account #
Closing Date/Beginning Lease Date:
(Documentation Required)
Meter Size
Dwelling Units
Service fees:
Total Amount:
Water, Sewer & Trash
Water & Sewer
Water Only
Trash Only
Service Request (check one): START STOP TRANSFER
Applicant: Property Owner Tenant Management Company
Name: _______________________________________________________________________________
(Last, First, MI OR Business Name)
C/O or Person of Contact:_________________________________________________________
Social Security Number (last 4 digits)/Tax ID: ________________________________________________
*Previous Address: ___________________________________ Date to Disconnect: _________________
(If transferring service to new location or canceling current service.)
Service Address: _____________________________________
City, State, Zip code
City, State, Zip code Mailing-forwarding Address: _ _________________
(If different than Service Address)
Alternate Phone Number:
Telephone Number: ____________________________
Email Address: ________________________________________________________________________
By providing my email address, I agree to receive electronic communications from the City of Savannah.
In consideration for receiving water, sewer and/or trash service from the City of Savannah, Georgia, at the above location, I hereby acknowledge
responsibility for payment of service billings. Accounts are billed on a bi-monthly basis and payment by the indicated due date is required to
prevent interruption of service. I am responsible for water/sewer and/or trash service until the account is closed.
In consideration for having water service initiated/restored at the above address, I agree to ensure that all water service facilities (sink and tub
faucets/inside and outside, toilets, etc.) are turned off; or that someone will be on the property to check for leakages. We recommend that you
turn off your private cut off valve, if applicable. Once the application is processed; it may take up to 2 working days to restore water service.
I have read and agree to the terms and conditions. I further understand that applications will not be processed without appropriate
identification, documentation and payment.
Date:Signature: _______________________________________ ___________________________
Mailing Address: P.O. Box 1968 Savannah, GA 31402-1968
Physical Location: 305 FAHM ST SAVANNAH GA 31401
Phone: (912) 651-6460 / Fax: (912) 650-7892
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Mailing Address: P.O. Box 1968 Savannah, GA 31402-1968
Physical Location: 305 Fahm St., Savannah GA 31401
Phone: (912) 651-6460 / Fax: (912) 650-7892
Terms & Conditions
These terms and conditions are provided for your benefit to communicate City of Savannah’s Utility Services policies regarding
billing procedures, payment terms and fees. By requesting services, you agree to all of the conditions listed in this document.
Deposit: City of Savannah requires a deposit on a
rental/lease accounts, including commercial accounts,
depending on the service location meter size/type.
Deposits range from $100.00-$1,000.00.
When service is terminated, the deposit on the account
will be applied towards any outstanding balance. If there is
no balance due or a credit remains, a refund check will be
mailed to the forwarding address provided after the final
billing has occurred.
Billing Cycle: Bills are issued on a bi-monthly basis. The
billing date is determined by your location within our
service area. Due dates are not adjustable.
Payment Terms: Payments are due within 20 days of the
bill date. Failure to receive a bill does not exempt
penalties or disconnection for non-payment. We are not
responsible for late remittances made through the mail
Late Penalty: A late penalty of $5.00 or 10% (whichever is
greater) will be added to your current bill amount, if bill is
not paid by 5:00 p.m. on the 10
day following the due
Administrative Processing Fee: Any account not paid in
full within 17 days of the original due date will be charged
a $50.00 administrative processing fee.
Disconnect Policy: All accounts billed an administrative
processing fee will be subject for disconnection. Service
will be reconnected after the delinquent balance and fees
are paid in full.
Returned Payments: Returned payments will be charged
a $30.00 or 5% (whichever is greater) fee. Unpaid returned
payments will be subject to disconnection. Checks will no
longer be accepted on accounts having three returned
payments. Payments will be required in the form of cash,
money order, or debit/credit cards.
Terminate Service: Only an accountholder listed on an
account can terminate service. Verification of personal
identifying information will be required. Service will be
disconnected the next working day or at a later specified
date, excluding weekends and holidays.
A final reading will be taken on requested termination
date and a final bill or deposit refund check will be mailed
to the forwarding address provided.
Reinstated Service: Accounts with outstanding balances
will be required to pay the entire balance before new
service can be established; along with any deposits
required and/or service fees.
Tampering Policy: In the event a meter or service
equipment has been tampered with or unauthorized usage
has occurred, service will be disconnected immediately. A
Tampering Fee ranging from $100 to $300 will be due
before service can be restored.
Additional Fees/Service Fee:
Broken Padlock/Curb-cock Lock
Locking Meter/Broken Padlock
Plugging Meter
Meter Removal/Change-out
Water Leaks Policy: If a water leak is found on the
customer’s side of the meter, it is the customer’s
responsibility to have the leak repaired immediately. The
City of Savannah has the right to turn the water off until
the customer can have the leak repaired. Water should be
turned off when not is use until repair is complete. A leak
adjustment may be granted after evidence and
confirmation of repairs are made.
Payment Options:
ACH Bank Draft
Mail to address listed on bill
Office Drop Box 24/7 (do not use for delinquent payments)
In-person at our office during regular business hours
For more information on User Rates and Schedules please
visit our website: