Mailing Address: P.O. Box 1968 Savannah, GA 31402-1968
Physical Location: 305 Fahm St., Savannah GA 31401
Phone: (912) 651-6460 / Fax: (912) 650-7892
Terms & Conditions
These terms and conditions are provided for your benefit to communicate City of Savannah’s Utility Services policies regarding
billing procedures, payment terms and fees. By requesting services, you agree to all of the conditions listed in this document.
Deposit: City of Savannah requires a deposit on a
rental/lease accounts, including commercial accounts,
depending on the service location meter size/type.
Deposits range from $100.00-$1,000.00.
When service is terminated, the deposit on the account
will be applied towards any outstanding balance. If there is
no balance due or a credit remains, a refund check will be
mailed to the forwarding address provided after the final
billing has occurred.
Billing Cycle: Bills are issued on a bi-monthly basis. The
billing date is determined by your location within our
service area. Due dates are not adjustable.
Payment Terms: Payments are due within 20 days of the
bill date. Failure to receive a bill does not exempt
penalties or disconnection for non-payment. We are not
responsible for late remittances made through the mail
service.
Late Penalty: A late penalty of $5.00 or 10% (whichever is
greater) will be added to your current bill amount, if bill is
not paid by 5:00 p.m. on the 10
th
day following the due
date.
Administrative Processing Fee: Any account not paid in
full within 17 days of the original due date will be charged
a $50.00 administrative processing fee.
Disconnect Policy: All accounts billed an administrative
processing fee will be subject for disconnection. Service
will be reconnected after the delinquent balance and fees
are paid in full.
Returned Payments: Returned payments will be charged
a $30.00 or 5% (whichever is greater) fee. Unpaid returned
payments will be subject to disconnection. Checks will no
longer be accepted on accounts having three returned
payments. Payments will be required in the form of cash,
money order, or debit/credit cards.
Terminate Service: Only an accountholder listed on an
account can terminate service. Verification of personal
identifying information will be required. Service will be
disconnected the next working day or at a later specified
date, excluding weekends and holidays.
A final reading will be taken on requested termination
date and a final bill or deposit refund check will be mailed
to the forwarding address provided.
Reinstated Service: Accounts with outstanding balances
will be required to pay the entire balance before new
service can be established; along with any deposits
required and/or service fees.
Tampering Policy: In the event a meter or service
equipment has been tampered with or unauthorized usage
has occurred, service will be disconnected immediately. A
Tampering Fee ranging from $100 to $300 will be due
before service can be restored.
Additional Fees/Service Fee:
Broken Padlock/Curb-cock Lock
Locking Meter/Broken Padlock
Water Leaks Policy: If a water leak is found on the
customer’s side of the meter, it is the customer’s
responsibility to have the leak repaired immediately. The
City of Savannah has the right to turn the water off until
the customer can have the leak repaired. Water should be
turned off when not is use until repair is complete. A leak
adjustment may be granted after evidence and
confirmation of repairs are made.
Payment Options:
Online: www.savannahga.gov/utilitypay
ACH Bank Draft
Mail to address listed on bill
Office Drop Box 24/7 (do not use for delinquent payments)
In-person at our office during regular business hours
For more information on User Rates and Schedules please
visit our website: www.savannahga.gov/utilities
