Moving your water meter is no
ordinary piece of DIY. It’s a precise job
that has to follow certain rules to keep
everything owing smoothly.
This leaet explains all the do’s and don’ts. It also
contains an application form which you need to
return to us.
Remember, it’s illegal to tamper with a water meter,
or move it without our permission, so please don’t
get started until we’ve given you the nod!
Your options in a nutshell:
It’s sometimes possible to get a private plumber to
move your meter. On other occasions, we may insist
on doing the work. It all depends on where the
meter is currently located, and where you want to
move it to.
Here are the options:
• If your water meter is inside your home, and
you want to move it to another position inside
your home, you can either ask us to move it, or
arrange for a water industry approved plumber to
move it for you.
• If your water meter is outside, and you want to
move it inside, the work must be done by United
• If you want to move a meter from inside your
home to an outside location, this is also a job for
us, not a private plumber.
Whatever your needs, before you do anything
else, please don’t forget to complete the form
included with this leaet, enclosing a cheque for
the appropriate amount.
Getting your plumber to do the work
If you decide to use a plumber to move your meter
from one internal position to another, we will need
to inspect the job when it’s completed to make sure
everything is still working ne. Once we are happy
with the work, we’ll reseal the meter, so that it’s good
We charge a modest fee for this inspection (see table
on the next page for more details) which has to be
paid in advance.
If the work is not up to scratch (e.g. the meter has
been moved to an unsuitable location, it can’t be
easily read, has been installed the wrong way round,
or has been damaged) we’ll advise you on what
needs to be done. We’ll try to resolve any problems
there and then, but if further work is needed, we
may need to charge you.
Please be aware that if there is a leak while your
plumber is working on the meter, we are not liable
for any damage incurred – so it’s vital you employ
someone with the right credentials and experience.
No one wants the headache and expense of a soggy
To nd your nearest water industry approved
plumber please visit watersafe.org.uk
The key rules
Any accredited plumber should be familiar with
the key do’s and don’ts of moving a meter from one
internal location to another.
For the record, here are the ten key rules:
• Your meter must be positioned where it will
measure all the water being used in your home.
It needs to be placed as closely as possible to the
incoming supply pipe.
• The meter and stop tap must be easily accessible
for maintenance and reading. The meter should
never be completely boxed in, and enough space
must be left around the meter to allow it to be
replaced. All our water meters will need replacing
eventually – nothing lasts forever!
• The meter face should be visible at all times so we
can read it easily, and so can you.
• The meter must be installed with the directional
arrow (stamped on the side of the meter) facing
the directional ow of water into the property.
• Don’t remove your meter from its old position until
the new meter position is ready. An obvious one,
but worth mentioning!
• Only use standard compression ttings to install
• The water meter and adjacent pipework must
not be exposed to any source of heat (e.g. a blow
torch) which could damage the internal workings
of the meter or we may end up charging you for a
• All pipework must be clean and free from copper
lings before the meter is installed. Any lings
or other particles getting into the water pipe can
damage the meter and may also damage other
ttings in your home.
• If the meter is being moved from inside your home
to an outside location, or from outside to inside,
United Utilities must do all the work. This is NOT a
job for a private plumber!
• This installation must be done according to the
diagram shown on the following page.
Relocating your household water
United Utilities Metering,
PO BOX 453,
0345 672 2999
Opening hours: 8am - 8pm
Mon to Fri; 8am - 4pm Sat