Fill - Free fillable meter 2021/2022 Relocating your household water (United Utilities) PDF form

Moving your water meter is no

ordinary piece of DIY. It’s a precise job

that has to follow certain rules to keep

everything owing smoothly.

This leaet explains all the do’s and don’ts. It also

contains an application form which you need to

return to us.

Remember, it’s illegal to tamper with a water meter,

or move it without our permission, so please don’t

get started until we’ve given you the nod!

Your options in a nutshell:

It’s sometimes possible to get a private plumber to

move your meter. On other occasions, we may insist

on doing the work. It all depends on where the

meter is currently located, and where you want to

move it to.

Here are the options:

• If your water meter is inside your home, and

you want to move it to another position inside

your home, you can either ask us to move it, or

arrange for a water industry approved plumber to

move it for you.

• If your water meter is outside, and you want to

move it inside, the work must be done by United

Utilities.

• If you want to move a meter from inside your

home to an outside location, this is also a job for

us, not a private plumber.

Whatever your needs, before you do anything

else, please don’t forget to complete the form

included with this leaet, enclosing a cheque for

the appropriate amount.

Getting your plumber to do the work

If you decide to use a plumber to move your meter

from one internal position to another, we will need

to inspect the job when it’s completed to make sure

everything is still working ne. Once we are happy

with the work, we’ll reseal the meter, so that it’s good

to go.

We charge a modest fee for this inspection (see table

on the next page for more details) which has to be

paid in advance.

If the work is not up to scratch (e.g. the meter has

been moved to an unsuitable location, it can’t be

easily read, has been installed the wrong way round,

or has been damaged) we’ll advise you on what

needs to be done. We’ll try to resolve any problems

there and then, but if further work is needed, we

may need to charge you.

Please be aware that if there is a leak while your

plumber is working on the meter, we are not liable

for any damage incurred – so it’s vital you employ

someone with the right credentials and experience.

No one wants the headache and expense of a soggy

oor.

To nd your nearest water industry approved

plumber please visit watersafe.org.uk

The key rules

Any accredited plumber should be familiar with

the key do’s and don’ts of moving a meter from one

internal location to another.

For the record, here are the ten key rules:

• Your meter must be positioned where it will

measure all the water being used in your home.

It needs to be placed as closely as possible to the

incoming supply pipe.

• The meter and stop tap must be easily accessible

for maintenance and reading. The meter should

never be completely boxed in, and enough space

must be left around the meter to allow it to be

replaced. All our water meters will need replacing

eventually – nothing lasts forever!

• The meter face should be visible at all times so we

can read it easily, and so can you.

• The meter must be installed with the directional

arrow (stamped on the side of the meter) facing

the directional ow of water into the property.

• Don’t remove your meter from its old position until

the new meter position is ready. An obvious one,

but worth mentioning!

• Only use standard compression ttings to install

the meter.

• The water meter and adjacent pipework must

not be exposed to any source of heat (e.g. a blow

torch) which could damage the internal workings

of the meter or we may end up charging you for a

new meter.

• All pipework must be clean and free from copper

lings before the meter is installed. Any lings

or other particles getting into the water pipe can

damage the meter and may also damage other

ttings in your home.

• If the meter is being moved from inside your home

to an outside location, or from outside to inside,

United Utilities must do all the work. This is NOT a

job for a private plumber!

• This installation must be done according to the

diagram shown on the following page.

Relocating your household water

meter 2021/2022

United Utilities Metering,

PO BOX 453,

Warrington,

WA55 1SE

unitedutilities.com/meters

0345 672 2999

Opening hours: 8am - 8pm

Mon to Fri; 8am - 4pm Sat

For further

information

mmo101010101

+--

(l)

Outlet

Stop valve

Servicing valve

Drain tap

Water Reg. G11.4

To be installed at lowest point

on pipework after meter

Ear th

bonding

strip

300mm minimum length between

stop valve outlet and servicing valve inlet

Flow

Water meter must

be installed with

directional arrow

pointing from

inlet to outlet

Inlet 15mm/22mm

copper pipe

Outside work

If your relocation plans require any outside work at all (e.g. moving

a meter from inside to outside, or outside to inside), the whole

project must be handled by United Utilities.

We’ll carry out a survey before getting work underway, to nd a

suitable location for your meter.

As part of the service, we’ll check that there are no sneaky leaks

on your underground supply pipe (the pipe that connects your

home to the public water mains) so that you don’t end up paying

for wasted water.

Meter defeater

Occasionally, it may not be possible to move your meter. For

example, if you want your meter moving outside but your

property is served by a water supply pipe that also feeds several

neighbouring properties, we may have to deliver an apologetic

‘no’.

In these circumstances, we will write to you to let you know if

there are any other options available. Any payments that you have

already submitted, excluding the survey fee, will be refunded if

your meter cannot be moved.

Charges

This table shows our charges (including VAT) for helping you move

your meter. Remember, even if you are getting a private plumber

to do the work, we will still need to inspect the nished job – for

which we charge.

A helping hand for customers with additional

needs

We have a scheme which provides support for customers

who have diculties with everyday tasks, due to inrmity or

disability. We can help with everything from reading a water bill to

answering the door to ocials.

If you are registered for our Priority Services scheme and have a

water meter, we may be able to move it from outside to inside your

home for free – depending on your circumstances.

Please call us on 0345 672 2888 to nd out more.

What to do next

Please complete the application form overleaf – it only takes a few

minutes.

You’ll see that the form asks for some basic details about your

water meter, and for conrmation of who you want to do the

work (United Utilities or a private plumber). It also reminds you to

enclose a cheque for the relevant amount or to request a call back

for us to take payment over the phone.

Once we’ve received your form and payment, we will write with

conrmation that the relocation can go ahead. If our engineers are

to do the work, we will contact you to arrange a suitable date and

time for the initial survey.

If you’re struggling to complete the form, or have a question that

is not covered in this leaet, please do give us a ring on

0345 672 2999.

Meter location From Meter location To Survey fee Relocation fee Inspection fee

Internal New internal position (relocated by your plumber) n/a n/a £80.78*

Internal or external New internal position (relocated by us) £80.78* £244.68* n/a

External

New external location at property boundary

(must be relocated by us)

£80.78* £659.28* n /a

Internal

New external location in boundary box

(must be relocated by us)

£80.78* £539.96* n/a

Internal

New external location in a existing boundary box

(must be relocated by us)

£80.78* £194.45* n/a

*All prices quoted include VAT at the standard rate and are correct as at 1st April 2021.

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elocating your household water

meter application form 2

021/2022

Please ll in the application form and return it to us. Remember to enclose a cheque made payable to

United Utilities for the survey or inspection fee.

Title (please tick)

Mr Mrs Miss Ms Other (please state)

Full name

Address

(including postcode)

Daytime telephone number

Evening telephone number

Mobile telephone number

Customer account number

(shown on top of your bill)

Water meter serial number

(if visible, this can be found on

top of the meter)

Meter reading

(use black/white digits only)

Date of reading D D M M Y Y Y Y

Where is the water meter

currently tted?

Internal (inside your property) External (outside your property)

Where do you want the water

meter to be moved to?

Internal (inside your property) External (outside your property)

Please note:

• Water meters cannot be moved from outside your property to inside unless the conditions we

specify are met

• We must carry out all the work on your water meter if it is tted outside your property

Please tick ONE box:

I would like United Utilities to carry out the work to move my water meter. I enclose a cheque for £80.78 for the meter relocation

survey and I understand th

at it may not always be possible for a water meter to be moved and that the fee is non-refundable.

I request permission to have my water meter relocated privately. I understand that this is subject to the work being inspected by

United Utilities and that I may be charged if remedial work is required. I enclose a cheque for £80.78 for United Utilities to

inspect the water meter once it has been moved. I understand that the fee is non-refundable.

I would like to make payment by debit or credit card and I want you to call me to take the payment.

For oce use only

Work order

Please return this form to: United Utilities Metering, PO BOX 453, Warrington, WA55 1SE.

Signature

Print name

Raised

Date

D D M M Y Y Y Y

click to sign

signature

click to edit

Are you moving the

water meter yourself?

Complete and return the

application form. The survey fee of

£80.78 can be paid by cheque or

by phone.

We will survey the water meter

and advise you if the water meter

can be moved and where it can be

moved to.

We will send you an acceptance

note and details of the exact cost

of the work.

Complete and return the

acceptance note. Enclose the

payment for the relocation via

cheque or pay this over the phone.

We will make an appointment to

move the water meter.

Complete and return the

application form and inspection

fee of £80.78

Call us on 0345 672 2999

when the work is complete.

We will inspect the water meter

and let you know if any remedial

work is required.

NO YES

(internal to

internal only)

United Utilities Water Limited, Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Warrington WA5 3LP.

Registered in England and Wales. Registered Number 2366678.

About us

United Utilities is the North West’s water company. We keep the taps owing and toilets

ushing for seven million customers every day. From Crewe to Carlisle, we work hard

behind the scenes to help your life ow smoothly.

01/21/SD/8814-6239

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