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Code of Integrity

Formal Complaint Process

for Students

Introduction

The purpose of the Formal Complaint Process for Students is to provide a method of recourse to both credit and

continuing education students who think that a particular action on the part of a College staﬀ or faculty member

has violated accepted or stated institutional practices and standards. Resolution should ﬁrst be attempted through

informal discussion among the parties involved.

Student concerns appropriate to this process include, but are not necessarily limited to: contesting of grades assigned

for exams, written assignments or other projects; or any disagreement relative to a student’s academic progress;

concerns regarding ethical and professional behaviors of staﬀ or faculty; arbitrary application of current College

policies by staﬀ or faculty members; and perceived violations by staﬀ or faculty members of accepted rights of

students in institutions of higher learning such as the right to free expression, the right to assemble, etc. This process

is intended to be investigative rather than adversarial and is not to be used when the complaint involves an alleged

violation of the Code of Integrity (refer to College Regulations and Policies: Code of Integrity).

Procedures

Preceding any discussion, it may be helpful for the student to consult with the Integrity and Judicial Aﬀairs Advocate or

designee to clarify the issues involved. Students are asked to adhere to the following procedures as outlined below:

Step 1:

The student and staﬀ or faculty member involved in the complaint should try to resolve the dispute through

discussion.

Step 2:

If resolution is not reached at the Step 1 level, the student must complete a “Complaint Form” (enclosed) and

submit it to the staﬀ or faculty member’s immediate supervisor within ﬁve (5) working days of the complaint.

The supervisor and student will then meet to discuss the complaint.

Step 3:

After discussion with the immediate supervisor, if the complaint is not resolved within ﬁve (5) working days, the

student may have his/her complaint heard by the immediate supervisor’s supervisor. It will be the immediate

supervisor’s responsibility to forward the complaint ﬁle to his/her supervisor. This supervisor will then review the

matter and make a ﬁnal decision regarding the complaint.

Please Note – Complaints of sexual harassment refer to College Regulations and Policies: Sexual Harassment Policy and Procedures.

A supervisor may be a coordinator, department chair, director, dean, or vice president.

1

Complaint Form

The following form is to be used in the Complaint Process for Students as noted in the College catalog under College

Regulations and Policies. The student and staﬀ/faculty member involved in the complaint should try to resolve the

dispute through discussion. If resolution is not reached at this level, the student must complete this “Complaint

Form” and submit it to the staﬀ/faculty member’s immediate supervisor within ﬁve (5) working days of the alleged

complaint. This written documentation allows for a more formal and consistent review of the particular situation.

Student Name: ________________________________________________________________________________________

Student ID#: __________________________________________________________________________________________

Phone No.: ___________________________________________________________________________________________

Email Address: _________________________________________________________________________________________

Summary of Complaint:

(please note details, dates if applicable, sequence of events, etc.; use additional paper if necessary)

____________________________________________________________________________________________________

Desired Outcome:

(please note what speciﬁc results you would like to see achieved through this process)

____________________________________________________________________________________________________

Student Signature

__________________________________________________________________Date ________________

Complete and return this form to and schedule a meeting with the immediate supervisor of the staﬀ/faculty member with whom you

have the complaint. Note: a supervisor may be a coordinator, department chair, director, dean, or vice president.

2

For college staﬀ use only – attach additional pages if needed

Name of immediate supervisor of faculty/staﬀ member: __________________________________________________________

Date of meeting with student: _____________________________________________________________________________

Notes: _______________________________________________________________________________________________

____________________________________________________________________________________________________

o Complaint resolved

o Complaint not resolved

Immediate supervisor’s signature: ______________________________________________________ Date: ________________

Date ﬁle forwarded to supervisor’s supervisor: __________________________________________________________________

Name of supervisor’s supervisor: ____________________________________________________________________________

Date of meeting with student: _____________________________________________________________________________

Notes: _______________________________________________________________________________________________

____________________________________________________________________________________________________

o Complaint resolved

o Complaint not resolved

Supervisor’s signature: ______________________________________________________________ Date: ________________

3

Formal Complaint Process for Students

Please note: A supervisor may be a coordinator, department chair, director, dean, or vice president.

4

Student meets with staﬀ/faculty

member regarding the complaint

Complaint resolved

Student completes and submits

“Complaint form” to

immediate supervisor

Student and supervisor meet

to discuss complaint

“Complaint ﬁle” forwarded

supervisor’s supervisor

Supervisor reviews all materials

associated with complaint and

informs student of ﬁnal decision

Complaint not resolved Complaint resolved

Complaint not resolved

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Carroll Community College is an Aﬃrmative Action, Equal Opportunity, ADA Title 504 compliant Institution · 317-09-209

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