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Important information
What are my options for paying my bill?
On-line Pay one-time or recurring on www.sce.com/bill
Mail-in Check or Money order
In Person Authorized payment locations 1-800-747-8908
Phone QuickCheck 1-800-950-2356
Debit & credit card * 1-800-254-4123
*Residential customers only
Electronic check processing
Your check payment will be processed as a one-time Electronic Fund Transfer
(EFT). With EFTs, funds may be withdrawn from your account the day we receive
your payment. Your check will not be returned, but will appear on your financial
statement.
Rates and applicable rules: Available at www.sce.com or upon request.
Past due bills
When is my bill past due? It is past due 19 days after the preparation date, which
was 09/12/19.
• Reconnecting service that has been disconnected requires a Service Connection
payment.
• Unable to pay: If payment arrangements were not extended to you by SCE
pursuant to SCE’s filed tariffs, you may contact the California Public Utilities
Commission.
• For safety reasons, if service is disconnected, please ensure any sensitive or
potentially hazardous equipment is unplugged on the day of reconnection. For
additional home safety tips, visit www.sce.com/safety or call SCE at
1-800-655-4555.
What is the Late Payment Charge (LPC)?
0.8% will be applied to the total unpaid balance if payment is not received by the
due date on this bill (except for CARE and state agency accounts).
What is a rotating outage?
Rotating outages are controlled electrical outages used to avoid widespread or
uncontrolled blackouts. Your Rotating Outage Group number is located on page 1,
upper left, of your SCE bill. Your rotating outage group number may change at any
time. For more information, visit www.sce.com/rotating outage.
Disputed bills
If you believe there is an error on your bill or have a question about your
service, please call Southern California Edison (SCE) customer support at
1-800-655-4555. If you are not satisfied with SCE’s response, submit a complaint
to the California Public Utilities Commission (CPUC) at www.cpuc.ca.gov/
complaints/. The CPUC’s Consumer Affairs Branch (CAB) handles billing and
service complaints and can be reached by:
Telephone 1-800-649-7570 (8:30 AM - 4:30 PM, Monday - Friday)
Mail CPUC, Consumer Affairs Branch, 505 Van Ness Ave., Room 2003,
San Francisco, CA 94102
If you have limitations hearing or speaking, contact the California Relay Service,
which is for those needing assistance relaying telephone conversations. Dial 711
or one of the numbers below to be routed to a California Relay Service provider in
your preferred mode of communication.
Type of Call English Spanish
TTY/VCO/HCO to Voice 1-800-735-2929 1-800-855-3000
Voice to TTY/VCO/HCO 1-800-735-2922 1-800-855-3000
Speech-to-Speech Relay 1-800-854-7784 1-800-854-7784
To avoid having service turned off while waiting for the outcome of a complaint to
the CPUC regarding the accuracy of your bill, contact CAB for assistance. If your
case meets the eligibility criteria, CAB will instruct you on how to mail a check or
money order to be impounded pending resolution of your case. You must continue
to pay your current charges while your complaint is reviewed to keep your service
turned on.
Definitions
• CA Climate Credit: Credit from state effort to fight climate change. Applied
monthly to eligible businesses and semi-annually to residents.
• DWR Bond Charge: Bonds issued by the Department of Water Resources
(DWR) to cover the cost of buying power during the energy crisis are being
repaid through this charge.
• Public Purpose Programs Charge: Funds state-mandated programs for low
income discounts, energy efficiency, renewable energy and R&D.
• SCE Generation: For recovering energy procurement and generation costs for
that portion of your energy provided by SCE.
To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope.
Change of mailing address: 2-00-000-0000
STREET# STREET NAME APARTMENT #
CITY STATE ZIP CODE
TELEPHONE # E-MAIL ADDRESS
Direct Payment (Automatic Debit) Enrollment: 2-00-000-0000
I hereby authorize SCE and my financial institution to automatically deduct my
monthly payment from the checking account as shown on my enclosed check, ten
calendar days after my bill is mailed.
Signature _____________________________________ Date ____________
To change your checking account information or to be removed
from the Direct
Payment program please call SCE at 1-800-655-4555.
Energy Assistance Fund (EAF): I want to help people pay their energy bill through EAF. For info visit www.sce.com/eaf or call (800) 205-8596.
Round-up my bill to next whole dollar amount for EAF __________________ :
Every
Month
One Month
only
Add this amount for EAF $
Every
Month
One Month
only
Select one box only and sign below for EAF
click to sign
signature
click to edit
click to sign
signature
click to edit