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You are sending your ASUS product in for

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RMA CHECKLIST
You are sending your ASUS product in for inspection and possible repair under this RMA.
IMPORTANT INFORMATION ABOUT YOUR RMA:
• ASUS IS NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR LOSS OF DATA. All or some data may be lost during the
inspection or repair process. You are responsible for backing up all data BEFORE sending your product to ASUS. ASUS AND ITS
AFFILIATES AND CONTRACTORS ARE NOT RESPONSIBLE FOR LOSS OF ANY DATA.
• ASUS DOES NOT GUARANTEE TO RETURN ORIGINAL PARTS, IF REPLACEMENT PARTS ARE NEEDED. ASUS will not return the
original part, if it is being replaced. ASUS AND ITS AFFILIATES AND CONTRACTORS ARE NOT RESPONSIBLE FOR RETURNING
ORIGINAL PARTS IF THEY ARE BEING REPLACED.
• ASUS IS NOT RESPONSIBLE FOR THIRD PARTY SOFTWARE/HARDWARE INSTALLED OUTSIDE OF ORIGINAL MANUFACTURER
SPECIFICATIONS. Repair may result in third party software/hardware being deleted or removed.
• Please note all accessories sent in with your return and are not listed below, will not be returned to you. Please visit our
product – specific handling instructions before processing here: Product-Specific Handling Instructions for RMA
RMA Number
Would you be willing to participate in survey about your repair experience after the RMA is complete?
Choose an item.
For All-in-One PC, Desktop PC, Notebook, Netbooks, Networking, Tablets, Phones, and
Wireless:
The following accessories may need to be included with your RMA return. Please indicate
below whether or not your accessory has been included with your RMA.
Included
Not Included
Included
Not Included
AC Adapter & Power Cord:
(MUST return for Power Related Issues)
Battery:
(MUST return for Power Related Issues)
Antenna (For Wireless Products)
ASUS recommends removing the operating system password and/or unlocking (de-provisioning) the BIOS password to
prevent delays in processing your RMA. If your password(s) is not removed or de-provisioned, please be sure to provide
below:
Operating System Password:
BIOS Password:
Please provide detailed and thorough description of the problem(s). If additional space is needed, please attach on a
separate sheet. Please include all steps so we may be able to duplicate the problem for more complex-related issues.
Printed Name
Date
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Completed 10 April 2021

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