Be clear about dates, actions and
responsibilities
Parent-staff discussions often result in an action plan. You need to clarify who (teacher, child,
parent, other professional) will do what (make an assessment, help develop friendships, check
the arrangements for the school trip) and when (every day, weekly, monthly). At the end of a
meeting or discussion, it is helpful to confirm the list of actions and the date of the next review.
Be patient, but be persistent
Most school staff will try to acknowledge contact from parents within 48 hours or sooner if
the issue is urgent. If you do not get a reply, send a brief follow-up e-mail or call the school
secretary to ask to have a message delivered to the staff member. If you feel there is a lack of
response from staff then you can discuss this with the head teacher or principal of the school.
Ask staff to explain the reasons behind their
actions and decisions
Allow staff the opportunity to explain the circumstances and reasons for their decisions about
your child. If necessary, take time to think over the explanation and your response. If the
explanation does not satisfy you, explain your reasons for this. Agree next steps for resolving
any issues with the school.
Ask a friend, relative or a professional
to attend meetings at the school
It is often useful to ask another person to come along to meetings at the school as it can be
difficult to listen to what is being said as well as to think of the questions you might want to
ask. Another person can remind you of what you wanted to get from the meeting.
Top tips
Working together with your child’s school
in working with your school
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