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What values do I need to work in (skillsforcare)

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What values do I need to work in social care?
Depending on the role, you don’t always need qualifications or previous work
experience in the sector to get a job in social care. What’s really important is having
the right values, behaviours and attitudes to work effectively with people who need
care and support.
What are values in social care?
Values are the beliefs and views that people hold about what is right or wrong. They
apply to all aspects of life and influence how a person behaves in different
situations.
Here are some examples of the values and behaviours you might need to work in
social care.
Dignity and respect
Learning and reflection – (thinking about what you do and why you do things
in a certain way)
Working together
Commitment to quality care and support
Here are examples of how these values and behaviours might look in your everyday
work. They explain some of the things employers do and don’t want to see in
employees.
What employers would like to see
What employers don’t want to see
Dignity and respect
You spend time listening to people to get to
know them and their needs
You ignore people and do not make time to
welcome them or to get to know them and
their needs
You respect people’s right to make their
own choices and decisions about how they
want to be supported
You do not respect people’s right to make
their own decisions. You believe you know
what they need better than they do
You communicate with people in a clear,
open and straight forward way using
appropriate language
You use jargon when communicating with
people, and talk to people in a patronising,
childlike or inappropriate way
Learning and reflection
You accept and think about any feedback
you are given about your work and learn
from the feedback.
You are dismissive and defensive about
feedback and do not consider how to use
the feedback to change the way in which
you work
You are honest and transparent and are
not afraid to admit when you have made a
mistake
You blame others when things go wrong in
work and do not admit when you make
mistakes
You know your own limits and can identify
when you need help and support and are
feeling stressed by your work
You do not know your own limits and are
not willing to ask for support and help when
you need it
Working together
You offer people a range of realistic
options and choices about the support
available to them
You are committed to working as part of a
team and support others in the team
You understand and respect that other
people have different priorities and needs
You do not respect or understand other’s
needs and priorities and are not flexible in
the way in which you work with them
Commitment to quality and support
You give people your full attention and
help people when they need it most
You do not give people your full attention or
put them at the heart of what you do – you
read the paper or use your phone instead of
focussing on them
You are warm, kind, reliable, empathetic
and compassionate towards the people
you support
You are intimidating, patronising, unreliable
and you lack compassion towards those you
support
You are flexible and react calmly to
whatever goes on in the day making
changes as necessary
You are reactive and firefight, panicking and
losing control when things change in the
day
Demonstrating your values, behaviours and attitudes
You may not have experience of working in a social care role, but you might have
other experience which demonstrates that you have the right values. You could draw
on experiences from
a hobby
volunteering or work experience
your home life
a previous job (part time or full time)
or from everyday living.
Have a think about some of the values and behaviours employers would like to see
and write down examples of where you have used them.
Social care values
Your experience
Spending time listening to
people to get to know them
Respecting people’s right to
make their own choices and
decisions
Accepting and thinking about
any feedback you are given
and learning from the
feedback.
Knowing your own limits
identifying when you need help
and support if you are feeling
stressed
Working as part of a team and
supporting others in the team
Understanding and respecting
that other people have different
priorities and needs
Giving people your full
attention and helping people
when they need it most
Being flexible and reacting
calmly to whatever goes on in
the day making changes as
necessary
Here are some ways you could build your experience and put your values and
behaviours into practice. Demonstrating first-hand experience will help you when
starting your career in social care.
Volunteer with a local community or charity group. Visit www.do-it.org to find
local volunteering opportunities.
Try work experience or taster days where you work closely with people or
provide customer service.
Join a local team or group; this could be a sports team or hobby group.
Organise or support a fundraising activity.
Offer help to a family member, friend or neighbour who might need an extra
hand, for example going shopping with an elderly neighbour.
Further resources
A Question of Care: A career for you?
This free online quiz shows you what a career in care can really be like. At the end,
you’ll get a personal, confidential report based on your answers which might help
you decide whether care is right for you.
Visit www.aquestionofcare.org.uk.
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Completed 8 January 2021

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