Fillable WATER SERVICE LINE PROTECTION PROGRAM (Owatonna Public Utilities)

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WATER SERVICE LINE PROTECTION PROGRAM (Owatonna Public Utilities)

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WATER SERVICE LINE
PROTECTION PROGRAM
Stay Protected With OPU’s
Water Service Line Protection Program.
ABOUT THE PROGRAM
Owatonna Public Utilities’ (OPU) Water Service Line
Protection Program provides homeowners with
protection from many of the unexpected costs of service
line repairs. Whether it’s severe damage repair or
thawing a frozen water service line, OPU will cover costs
and allow the customer to work directly with contractors
to save customers time and money.
WHY DO I NEED PROTECTION?
As a homeowner, you own and are responsible for the
water service line to your home. Harsh frost conditions,
shifts in the ground and aging pipes are just some of
the things that can damage your service line and
require repair or replacement at your expense.
Replacement of a service line can include digging up
your yard, public sidewalk and street, costing you
thousands. Worse yet, your homeowners’ insurance
may not cover repair costs.* The Water Service Line
Protection Program can help protect you from the
unexpected costs of repairing or replacing a
leaking service line.
* Contact your homeowners’ insurance agent
for specific coverage details.
208 S. Walnut Ave.
P.O. Box 800
Owatonna, MN 55060
507-451-2480
FAQ
Q: How do I know if my service line is leaking or broken?
A: You may see a puddle of water or flowing water in your
yard. In some cases your sump pump may run abnormally
often, or your valve and pipes near your water meter are wet
or dripping.
Q: What do I do if I suspect a problem with
my service line?
A: Call OPU’s 24-Hour Hotline at 507-451-1616. We’ll
inspect your line. To determine if there is a problem, we
will also provide you with program documents and help
answer questions.
Q: What are my costs for the water service
line protection program?
A: The water service line protection program is $0.99 per
month, per customer.
Q: Do OPU employees do the repair work?
A: No, the customer is responsible for hiring a qualified
contractor that meets program requirements. The customer
will then be reimbursed for qualifying costs.
Q: Will the program cover thawing a frozen water service?
A: Costs for thawing a frozen water service line will be
covered once per calendar year. Customers will be
responsible for running a stream of water to keep their
service from freezing again.
For additional information, see the complete Terms and
Conditions found at www.owatonnautilities.com.
ELIGIBILITY
Customers who are single-family homeowners are
automatically enrolled in the Water Service Line
Protection Program. Building landlords may apply for
the program.
Beginning in 2018, homeowners are charged $0.99
per month, which is billed as part of their water
services. Fees are subject to change and will be
reviewed annually.
To enroll or verify enrollment, contact the Customer
Service Department or stop in at our main office.
Single-family homeowners and building landlords are
eligible for the Water Service Line Protection Program.
All homes must be served by a residential water
service line with a diameter of 1 inch or smaller and
must be attached to a permanent foundation.
For additional eligibility requirements and limitations,
see the complete Terms and Conditions found at
www.owatonnautilities.com.
ENROLLMENT PROCESS
To find property line - Customers need to contact the
Steele County Recorder’s Office, Land Records at:
507-444-7450 or record@co.steele.mn.us
Or they can use the interactive GIS maps at this address:
http://www.co.steele.mn.us/link/jsfe/index.aspx
PROPERTY LINE
ROAD RIGHT OF WAY
PROPERTY LINE
ROAD RIGHT OF WAY
2
1
3
4
5
6
7
8
9
Owatanna Public
Utilities Owned
SERVICES COVERED
• Thawing a frozen water service line once/year.
• Repairing or replacing water service line from the
Corporation Stop to the Inlet Meter Valve.
• Restoration of the road right-of-way, including street,
curb, public sidewalk, boulevard and driveway
approach.
• Backfilling of trench created by maintenance work
between the property line and building.
For complete requirements, limitations, terms and conditions, and
more, visit https://www.owatonnautilities.com/residential-customers/
residential-programs/water-service-line-protection-program/
Customer Owned
WHAT’S COVERED
OPU Watermain
Corporation Stop
Service Line
Curb Stop
Curb Stop Box
Inlet Meter Valve
Meter
Meter Coupling
(Spud/Nut/Gasket)
Outlet Meter Valve
1
2
3
4
5
6
7
8
9
This drawing displays a typical service and is not to scale.
NOT COVERED
• Incidental or consequential damage resulting
from water service line break or leak.
• Repair of customer-owned utilities, irrigation
systems, dog fences, etc.
• Restoration from property line to building.
• Restoration inside building.
• Required service line upgrades in conjunction
with street projects.
• Improperly installed service lines.
• Pre-existing conditions.
2 6
OPT-OUT FORM
To cancel your service line protection, please remove and
return this completed form to Owatonna Public Utilities.
Your service line protection will be canceled within
5 business days upon receipt of this completed form.
Check here to cancel
Water Service Line Protection
By signing below, I certify that I am the customer responsible
for utilities at the above listed address. I understand that
by canceling my Water Service Line Protection I will be
responsible for all costs to replace and restore my water
service line if any damage occurs, including but not limited to
restoration of roadway, public right of way, personal property
and service line replacement. I understand that OPU will
perform a pre-inspection should I choose to add Water Service
Line Protection in the future.
First Name (as it appears on account)
Last Name (as it appears on account)
Address
Address 2
City State Zip
Phone Number
MN
( ) -
Signature Date
Rev 7/19
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WATER SERVICE LINE PROTECTION PROGRAM (Owatonna Public Utilities)

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Completed 8 June 2021

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