1
Domestic Pet
Travel Guide
2
Thank you for choosing Virgin Australia to take care of your pet that is joining you
on your upcoming travels. To ensure your pet is prepared for travel, please find
some important information below including:
Eective 24 January 2020 Virgin Australia no longer accepts
brachycephalic (or snub-nosed) breed bookings until further notice.
Please find more information on page 6 of this document
A step by step guide for preparing your pet to travel.
Pet drop-o/pickup operating hours.
A checklist to print, complete and take along with you on the day of
travel.
A few handy tips to help the flight go smoothly.
Please also watch our handy and helpful video to help you prepare for
travel https://youtu.be/MA3aPDknE4Y
Domestic Pet Travel Guide
3
One week before travel
Arrange an appropriately sized container for your pet, meeting Virgin
Australia guidelines. Please refer to the travelling with pet’s webpage
(www.virginaustralia.com/au/en/plan/specific-needs-assistance/pets/) for
all information regarding appropriate container requirements.
Virgin Australia only accepts plastic and wooden containers (no wire
containers allowed)
Ensure that all of your pet’s vaccinations, flea and worming treatments are
up to date.
For all pets between the ages of 8 - 12 weeks old, Virgin Australia does
require a veterinary certificate confirming that your pet is fit for air travel.
Ensure the cage has a water bowl/receptacle axed to the container.
The day before travel
To prevent a potential upset stomach, please do not feed your pet a full
meal within eight hours of travel – a nibble or treat will generally be okay.
Ensure that your pet has had plenty of exercise.
Review the pet drop-o and pick-up locations for your booking (see
below). In some locations, the pet drop-o terminal will not be within
walking distance of the passenger terminal.
Ensure your pet’s container meets Virgin Australia Guidelines and is clean
(https://www.virginaustralia.com/au/en/plan/specific-needs-assistance/
pets/)
The day of travel
Before you leave:
Ensure your pet drinks plenty of water – good hydration is essential.
Allow your pet a toilet opportunity and a light walk before travel.
Please utilise one of the self-check-in options for yourself such as online
or mobile check-in prior to arrival at Cargo.
Prepare to present your boarding pass, completed AVI Acceptance
Checklist (attached below) and Air Way Bill number (AWB) to the Cargo
agent when dropping o your pet
On the day of travel, if the predicted weather conditions are forecast to
be hot and humid in the departure and/or arrival, we strongly recommend
changing your flight to an early morning or late afternoon departure time,
helping to ensure your pet’s comfort whilst travelling with us.
-7
-1
4
Domestic drop-o/pick-up locations and operating hours
Airport (Airport Code)
Pet Drop-o
Opens
Pet Drop-o
Closes
Pet Pick-up
Upon Arrival
Brisbane (BNE)
Cairns (CNS)
Darwin (DRW)
Hobart (HBA)
Karratha (KTA)
Launceston (LST)
Mackay (MKY)
Melbourne (MEL)
Perth (PER)
Rockahampton (ROK)
Sydney (SYD)
Townsville (TSV)
120 minutes before
scheduled departure
90 minutes before
scheduled departure
Up to 30 minutes
after arrival
Adelaide (ADL)
Ballina (BNK)
Broome (BME)
Bundaberg (BDB)
Canberra (CBR)
Cos Harbour (CFS)
Emerald (EMD)
Gladstone (GLT)
Gold Coast (OOL)
Hamilton Island (HTI)
Kalgoorlie (KGI)
Mt Isa (ISA)
Newcastle (NTL)
Newman (ZNE)
Onslow (ONS)
Port Hedland (PHE)
Whitsunday Coast /
Proserpine (PPP)
90 minutes before
scheduled departure
60 minutes before
scheduled departure
Up to 30 minutes
after arrival
Flights departing at and before 0700 from Brisbane,
Sydney, Melbourne, Adelaide and Hobart
90 minutes before
scheduled departure
60 minutes before
scheduled departure
Up to 30 minutes
after arrival
Flights departing at and before 0700 from Perth
120 minutes before
scheduled departure
90 minutes before
scheduled departure
Up to 30 minutes
after arrival
Flights departing at and before 0700 from all other
airports
60 minutes before
scheduled departure
50 minutes before
scheduled departure
Up to 30 minutes
after arrival
When to drop-o your pet
Pet drop-o generally closes 90 minutes before your scheduled flight
departure. If departure is scheduled at or before 7:00 AM, drop-o may
close either 90 or 50 minutes prior to departure depending on the port
(see chart below for specific port drop-o time requirements).
Please note that Virgin Australia is unable to accept animals more than
two hours before the scheduled departure time of your flight. This is to
ensure your pet is not kept in its container for longer than is necessary.
5
After you arrive
Your Air Way Bill number (AWB) will be required for pet collection.
You will be required to collect your pet within 90 minutes of your flight
arriving.
Virgin Australia will not hold your pet longer than 90 minutes after
your flight arrives into your destination. This is to ensure your pet is not
contained for longer than is necessary.
Failure to collect your pet within 90 minutes of your flight arriving may
result in Virgin Australia contacting a pet care company to collect your
pet at your expense.
Key information
Your pet will be in its container from the time of drop-o through to when
it is picked-up at your destination. For safety reasons, Virgin Australia
or its agents will not release your pet from its container at any time. It
is important that your pet is fit and healthy and able to cope with being
contained for an extended period of time.
We recommend that you check with your Vet about the suitability of air
travel for your pet before its scheduled flight.
If your pet appears unwell or dehydrated upon drop-o, Virgin Australia
reserves the right to refuse acceptance of your pet.
If your pet soils the container prior to departure, you may be required to
return to the pet drop- o area to clean the container, otherwise we may
not be able to load your pet onto the aircraft.
If you are unable to return to the pet drop-o area, we will do our best to
assist and work towards a suitable solution for you and your pet.
If you or your pet is on a connecting flight with Virgin Australia and the
time between flights is greater than two hours, you will be required to
visit your pet and provide it with a comfort stop at the Cargo facility.
Once dropped-o and prior to being loaded on to the aircraft, your pet
will be kept undercover in shaded, well-ventilated areas for as long as
possible before being taken to board their flight.
We also focus on keeping the loading and unloading time at the aircraft
to a minimum when handling your pet to ensure they are not exposed to
the elements for longer than is necessary.
You will be asked to sign an AVI Acceptance Checklist, when you drop o
your pet, whereby you will acknowledge the increased risks associated
with transporting your pet. By signing this form, you acknowledge that
you will take ownership of any challenges faced by your pet during
carriage.
If you choose to transport your pet in adverse temperatures or conditions
(such as in the middle of the day), please be advised that this is at your
discretion and Virgin Australia will not be responsible for any implications
as a result of this.
Please refer to the travelling with pet’s webpage (www.virginaustralia.
com/au/en/plan/specific-needs-assistance/pets/) for all information
regarding appropriate container requirements.
6
Brachycephalic (Snub-Nosed) Breeds
As of 24 January 2020, Virgin Australia will no longer accept
brachycephalic breeds (also known as sub-nosed breeds, which
includes cross breeds) on any flights within Australia until further notice.
Note, bookings made before 24 January 2020 for pet breeds that are
brachycephalic (snub-nosed) will be honoured. Any bookings for these
breeds made after the above date will not be accepted and cannot be
lodged for travel.
For a list of breeds, please refer to the Virgin Australia Website:
https://www.virginaustralia.com/au/en/plan/specific-needs-assistance/pets/
Summary
To enjoy a safe, easy journey with Virgin Australia, please ensure your pet:
Has had some light exercise prior to drop-o.
Clean container that is secure as per Virgin Australia’s Guidelines.
Is fit, well and capable of travelling.
Has relieved itself.
Is hydrated.
Has had limited feeding prior to travel.
Container requirements by aircraft type
Aircraft
Type
Total containers
allowed per flight
Height Width Length Notes
737 2 85cm 77cm 131cm
0 - 10kg pet
11 – 20kg pet
21 – 30kg pet
31kg + (max 65kg)
F100 2 65cm 70cm 110cm 0 – 10kg pet
F70 2 65cm 70cm 110cm 0 – 10kg pet
A320
We do not accept pets on
any A320
If you have any further questions or queries, our Cargo Control Centre is on hand to
assist. Please contact our friendly team at 13 82 87
Please complete and print the following forms prior to lodgement of your pet.
VIRGIN AUSTRALIA – CARGO
VAGP-CO-006 V1.9 191020 Animal Acceptance Checklist Page 1 of 2
Animal Acce
p
tance Checklist
Date of Lodgement: Consignment/AWB No.:
Flight Number:
Destination:
Owners Details
PNR/Ticket Number: Passenger Pet: YES NO
Name: 24 Hr Contact Telephone No:
Address: State: Post Code:
Suburb: Email:
To Be Completed by Owner/Authorised Representative (tick appropriate answer)
Animal Breed: Pet Name: Gender: Male/Female
A
ge:
Is the animal of a Brachycephalic/snub nosed breed? YES
NO
If yes, owner/authorised representative accepts responsibility for any
challenges faced by the pet. Virgin Australia strongly recommends
that if the weather conditions are forecast to be hot and humid at the
port of origin and destination and/or it is a multi-sector journey, guests
should consider changing their flight to one where the temperature is
more conducive to your pet’s comfort.
Owner/Authorised
Representative
Acknowledge
YES
Is the Brachycephalic/snub nosed breed animal over
the age of 5 years?
YES
NO
For all Brachycephalic or snub-nosed breeds (including cross breeds)
5 years or older, Virgin Australia strongly recommends they are NOT
presented for travel due to welfare concerns
Owner/Authorised
Representative
Acknowledge
YES
Is the animal pregnant, sick or injured? YES
NO
If yes, a veterinary certificate must be provided stating the animal is fit
for travel by air.
Certificate Provided
YES
NO
Does the animal have any pre-existing medical
conditions?
YES
NO
If yes, please specify below: Owner/Authorised
Representative
acknowledges pre-existing
medical condition may
increase risks factors
YES
NO
Animals between 8-12 weeks
YES
NO
Due to possible dehydration for animals between 8-12 weeks, a
veterinary certificate is required stating the animal(s) is/are fit to be
transported.
Certificate Provided
YES
NO
Is the animal over the age of 12 years?
YES
NO
If yes, a veterinary certificate is required stating the animal(s) is/are fit
to be transported.
Certificate Provided
YES
NO
Has the animal been sedated? YES
NO
If yes, owner/authorised representative accepts at their risk.
Owner/Authorised
Representative
Acknowledge
YES
Does the animal meet all local quarantine and worming
requirements for entry into the destination?
YES
NO
The owner/authorised representative acknowledges all local
requirements have been met
Owner/Authorised
Representative
Acknowledge
YES
Is the container suitable for the animal? (See point 4.
below and the traveling with Domestic Pet Travel
Guide)
YES
NO
The owner/authorised representative acknowledges that the
container meets all required group and governing body standards.
Owner/Authorised
Representative
Acknowledge
YES
Does the owner/authorised representative give Virgin
Australia Cargo Pty Ltd and its related bodies
corporate (“VA Group”) permission to provide water for
the pet during all phases of transport?
YES
NO
If no, owner/authorised representative acknowledges that no water
will be provided during transport
Owner/Authorised
Representative
Acknowledge
YES
Owner/Authorised Representative Declaration
As the owner/authorised representative of the animal described above, I make the following declarations to Virgin Australia Cargo Pty Ltd and its related bodies corporate (“VA Group”):
1.
It is my responsibility to determine whether the animal is suitable to travel on the journey for
which I am lodging the animal for carriage; and
2.
I am not aware of any reason that the animal should not undertake the intended journey, such as
ill-health or aggressive behaviour that may put the animal or others in danger; and
3.
I will comply with all applicable laws, including the IATA Live Animals Regulations, and
Government Quarantine Regulations which govern the importation and exportation of animals;
and
4.
I will ensure that the animal’s cage or transportation container complies with all regulatory
requirements and requirements of the VA Group, including in relation to size so that the animal
has sufficient room to stand up, turnaround and lie down without restriction; and
5.
I understand and accept that the transport of the animal by air has inherent risks, including an
increased risk of mortality. Environmental conditions such as temperature, humidity and air
density changes can occur in transit, departure or arrival ports. This may have a significant effect
on the health and well-being of the animal, including increasing breathing difficulties in some
breeds such as Brachycephalic and
6.
I acknowledge that full or cross breed brachycephalic animals (e.g short-head /snub nosed
breeds) are subject to breathing difficulties; and
7.
I acknowledge that the VA Group strongly recommends that brachycephalic animals (eg short-
head/snub nosed breeds) or other animals that are prone to breathing difficulties are not lodged
for transport if weather conditions are forecast to be hot and/or humid at any point of the journey;
and
8.
I acknowledge that the animal will not be accompanied or supervised, and I accept that the VA
Group may not have the expertise or ability to access veterinary services or identify risks to the
animal’s health or well-being throughout the animal’s journey.
In full knowledge of the matters set out above, I request the VA Group to transport the animal
from the origin to the destination noted above.
9.
I indemnify the VA Group for any losses, costs or expenses that may arise (directly or indirectly)
in connection with:
a.
any failure to comply with my responsibilities outlined above, including to the extent the
failure contributes to any injury to or death of the animal; and
b.
the animal breaking out of its cage or container, including any personal injury or property
damage suffered by the VA Group, its personnel or any third party.
10.
I agree that the VA Group will not be liable for incidental, special or consequential damages,
including but not limited to damages for emotional distress and other non-economic loss in
connection with the animal or its carriage.
11.
I agree that the VA Group will not be liable for any loss, damage or expense arising from:
a.
death of any animal due to natural causes; or
b.
death or injury of any animal caused or contributed to by:
i) the conduct or acts of the animal itself or of other animals, such as biting, kicking,
gnawing or smothering;
ii) environmental conditions; or
iii) the nature, age, breed, condition or propensity of the animal.
12. I acknowledge that VA Group may decline to accept the animal for carriage if concerned about
the condition of the animal or its container.
Owner/Authorised Representative Signature: Date: Time:
Owne
r
/
Authorised Re
p
resentative to Com
p
lete
Effective 24 January 2020 Virgin Australia no longer accepts
brachycephalic (or snub-nosed) breed bookings until further notice.
Effective 24 January 2020 Virgin Australia no longer accepts
brach
ce
halic
or snub-nosed
)
breed bookin
g
s until further notice.
VIRGIN AUSTRALIA – CARGO
VAGP-CO-006 V1.9 191020 Animal Acceptance Checklist Page 2 of 2
Animal Acce
p
tance Checklist
Port/Location of Acceptance:
Virgin Australia Checklist
(tick appropriate answer)
Consignment/AWB No: Paid Animal Weight (AVIP Only): $ Actual Gross Weight: KG
Aircraft Restrictions
a. All aircraft in the routing have been verified for cage size and weight compatibility? YES NO
b. Are any of the sectors operated by an A320 aircraft? If so, AVI cannot be uplifted on planned sector due to
the A320 does not have heating within the cargo hold. Contact CCC immediately.
YES NO
Documentation
a. Has the owner or authorised representative provided a veterinary health or ‘fit to fly’ certificate?
YES NO N/A
b. Are the shipper and consignee’s name, contact information clearly marked on the AWB?
YES NO
Breed, Age, Quantity and Sedation of Domestic Animals
a. Has the animal been declared as a Brachycephalic breed?
YES NO
i. If so, has the booking been made before 24th January 2020? If yes, accept the movement.
If no, reject the shipment and contact the CCC immediately.
ACCEPTED
REJECTED
b. Is the type of dog or cat a restricted breed (outlined in the VAGP A20: Cargo Operations Manual) for transport
on the Virgin Australia Airlines Group?
If so, reject the shipment and contact CCC immediately.
ACCEPTED
REJECTED
N/A
c. Has the consignor presented multiple animals for uplift in the same cage? If yes, proceed to below:
YES NO
ii. Adult Animals – Are there a maximum of 2 animals with comparable size and up to 14 KG each?
OR
YES NO N/A
iii. Animals up to 6 months old – Are there a maximum of 3 animals from the same litter and up to 14
KG each?
YES NO N/A
d. Has the owner or authorised representative declared the animal over the age of 12 years? If so, have they
provided a ‘fit to fly’ certificate.
YES
N/A
REJECTED
e. Does the dog or cat appear alert/free from sedation? If sedated, owner/representative accepts to transport at
their risk (Sedation must indicate on the airway-bill or consignment note)
YES NO
f. Has the owner or authorised representative declared the animal is between the age of 8 - 12 weeks? If so, has
the owner/representative provided a ‘fit to fly’ certificate?
YES N/A
REJECTED
Other Regulations and Policies
a. Have the requirements in the current Live Animal Regulations (LAR) have been verified for age and container
requirements?
YES NO
b. Is the animal in good physical condition to travel?
(If the animal appears distressed, aggressive or injured, do not accept the animal)
YES NO
c. If the animal is pregnant, is there a veterinary certificate showing it is fit to travel without risk of giving birth
while travelling?
YES NO N/A
Container Check
a. Does the container allow the animal to stand, turn and lie down in a natural manner?
YES NO
b. Are absorbent materials such as newspaper or blanket on the cage floor?
YES NO
c. Is the cage secured in-line with company policy (Reference SOP 3019) YES NO
d. Ensure all leads and harnesses have been removed from the animal? YES NO N/A
e. It is a wire container that is being presented?
REJECTED
NO N/A
f. Are any and all wheels removed from the bottom of the cage? YES NO N/A
g. For wooden cages, are all door mechanisms twisted to secured position? YES NO N/A
h. Is there a water dish attached and accessible without opening the cage? YES NO
i. Is water or ice present in water tray? YES NO
j. Is only minimal bedding present in cage? YES NO
Labelling
a. Are Virgin Australia Domestic Destination labels affixed to the cage as required? (Only applicable to Domestic)
YES NO N/A
b. Are Virgin Australia ‘PAX On Board’ label been affixed? (Only applicable to Domestic)
YES NO N/A
iCargo (Domestic Only)
a. Has the AWB been executed?
YES
b. Has the AWB been accepted?
YES
c. Has the AWB been manifested?
YES
VA Acceptance by (print name):
Signature:
Date: Time:
Acceptance Agent to Complete