STATE OF CALIFORNIA DEPARTMENT OF REHABILITATION
YOUR RIGHTS AND REMEDIES
DR1000 (Rev. 10/13) Page 1 of 2
If questions or issues arise while you are an applicant or a consumer of the Department
of Rehabilitation (DOR), talk with your Rehabilitation Counselor. You may also request
an informal meeting with your Rehabilitation Counselor’s Team Manager.
You have the right to request an administrative review with the District Administrator.
You may also seek, as set forth below, an administrative review concurrently with a
formal request for mediation and/or fair hearing. However, most problems can be
resolved informally and more quickly at the district level. You may bring a family member,
other representative, or advocate with you any time you meet with the DOR staff.
CLIENT ASSISTANCE PROGRAM. To seek an advocate or for information regarding
vocational rehabilitation services or the appeal process, the Client Assistance Program
(CAP) administered by Disability Rights California may be available to assist you.
Information is available at the Disability Rights California website
(http://www.disabilityrightsca.org), by phone at 800-776-5746 or 800-719-5798
TTY/TDD (Telecommunication Device for the Deaf and Hard of Hearing), or at the DOR
You have the right to take any of the following steps should issues arise:
REHABILITATION COUNSELOR. Most misunderstandings and issues can be resolved
by talking them over with your Rehabilitation Counselor. It is your responsibility to let
your Rehabilitation Counselor know there is an issue.
TEAM MANAGER. If you believe that you and your Rehabilitation Counselor cannot
resolve the issue, you may request an informal meeting with the Team Manager to
discuss the issue.
ADMINISTRATIVE REVIEW. You may request an administrative review by the District
Administrator within one year of the action or decision. An administrative review decision
will be rendered within 15 calendar days of the date of your request, unless you agree
to a later date. If you disagree with an administrative review decision, you may file a
request for fair hearing within 30 calendar days of the receipt of the written decision of
your administrative review.
MEDIATION. Mediation is another option for resolving disputes with the DOR. You may
file a request for confidential mediation within one year of the DOR action or decision
with which you disagree. A qualified, impartial mediator can help you find solutions that
are satisfactory to you and the DOR. If the DOR agrees to mediate, the mediation will
be held within 25 calendar days from receipt of the request, unless you agree to a later
date. A written request for mediation and/or fair hearing may be filed concurrently.
FAIR HEARING. If you are dissatisfied with any action or decision of the DOR relating
to your application or receipt of vocational rehabilitation services, you may file a request
for a fair hearing within one year of the DOR action or decision or within 30 calendars