VISA PURCHASING CARD DISPUTE FORM
ACCOUNT INFORMATION
Name
Company Name
TRANSACTION INFORMATION
Merchant Name
Date of Transaction
DISPUTE DETAILS
Account Number
Business Phone
$
Amount of Dispute
Reference Number of Transaction from Statement
Please mark the appropriate dispute reason listed below and if indicated, provide the requested documentation.
Need a copy of the transaction in order to submit payment.
I do not recognize the above merchant. I am asking that the merchant provide me with more information to help identify whether or
not the charge is valid. All valid cards issued to this account are in my possession.
Although I did engage in the above transaction, I am disputing $ of the above charge. I have contacted
the merchant and attempted to resolve the matter. I have provided the details below.
Amount is to be billed to a different UMB card number. UMB card number:
Incorrect Amount. Must provide copy of receipt. I was billed $ but should have been billed $
Duplicate Posting. The original transaction posted to my statement for $ on date.
I returned the merchandise to the merchant on date. The reason for return is listed below. Must provide proof of return
.
I have a credit slip and the credit has not posted to my account. Must provide copy of credit slip.
To best of my knowledge I, nor anyone authorized by me, received the goods or services represented by the charge. I also certify
that I, nor anyone with my permission, engaged with the above merchant in any manner.
I have not received the merchandise and it was to be delivered on date.
Must give dates when the merchant was contacted to check on the status of the order & their response below.
I cancelled a guaranteed late arrival hotel reservation on date at time & cancellation # is:
Other. Details of the dispute have been provided below.
ADDITIONAL INFORMATION REGARDING THE DISPUTED CHARGE
SEND THIS FORM TO:
UMB Bank Card Center
ATTN: PURCHASING CARD DISPUTES
P.O. BOX 419734
KANSAS CITY, MO 64141
FAX: 816-843-2485
Cardholder’s Signature & Today’s Date
