Vaya Health | Pre-Enrollment Instructions for Sending 837 Files MIS | Rev. 5.30.2019
Pre-Enrollment Instructions for Sending 837 Files
FREQUENTLY ASKED QUESTIONS
1. How long does pre‐enrollment take?
tandard processing time is seven to 10 business days
2. Where should I send the forms?
Email forms to EDI@vayahealth.com.
3. Who can sign the forms?
The provider (if a sole practitioner) may sign, as well as the president, CEO, owner, executive director, officer or managing employee of the legal entity desiring to
4. How do I check the status of the request?
Please wait at least seven to 10 business days before contacting us for a status update. If you or your clearinghouse has not heard from us within this timeframe,
you may call 828-225-2785 ext. 3313 or ext. 5833, to request a status update.
5. How will I be notified of the decision?
we cannot process your request and need more information, we will contact you via email.
• If approved, we will enter your approval into our system and notify you or your designated clearinghouse via email. After you receive this email, you or
your designated clearinghouse may begin submitting 837 files for electronic transmission.
• If you do not
receive notification from Vaya Health or from your designated clearinghouse within seven to 10 business days, contact us at one of the
extensions listed above to inquire whether you are approved or have been linked to the specified clearinghouse's submitter ID.
6. Are all cle
We do not pay clearinghouses for the privilege of processing your claims. For example, if you work with a clearinghouse that imposes a per-claim fee, you are
responsible for such fees. We will accept claims from any verified clearinghouse that does not charge a fee to the MCO.