The Ontario Travel Industry Compensation Fund
The Ontario Travel Industry Compensation Fund (The
Fund) provides reimbursement of monies (to a maximum of
$5,000.00 per person) paid to an Ontario registered travel
agency/website for travel services that are not provided due
to the bankruptcy or insolvency of an Ontario registered travel
agency/website or Ontario registered travel wholesaler or an
airline or cruise line, where a reimbursement has not otherwise
been provided. As long as the consumer has dealt through a
registered Ontario travel agency/website, a claim may be filed
against the Fund for the non-provision of travel services.
There are two types of claims that may be filed using
this form:
A Standard Claim is a claim for travel services that were paid
for but not provided as a result of the failure of a an Ontario
registered travel agency/website or an Ontario registered travel
wholesaler (tour operator). You must have purchased your
travel services from an Ontario registered travel agency/website
What is the eligible claim amount based on for a
Standard Claim?
The Fund only reimburses the amount paid for the original travel
services purchased from an Ontario registered travel agency/
website and not provided due to the bankruptcy or insolvency
of either a registered Ontario travel agency/website or a regis-
tered Ontario travel wholesaler (tour operator). The Compen-
sation Fund does not reimburse consumers for the cost of the
replacement (new) travel services purchased.
A Trip Completion Claim is a claim for reasonable expenses
incurred to complete a trip where a customer or another person
has commenced travel prior to the closure/failure of an Ontario
registered travel retailer or travel wholesaler and were unable
to receive the travel services purchased resulting in expenses
being incurred in destination (transportation, accommodation
and meals) to complete the trip.
**Trip Completion Claims are not eligible when the
non-provision of travel services is due to the closure/failure
of an airline or cruise line.
You must have purchased your travel services from an Ontario
registered travel agency/website to have an eligible claim.
What is covered for a Trip Completion Claim?
A consumer may only claim for the following reasonable
expenses related to trip completion:
• The cost of airfare, car hires or other transportation required
in order to bring the customer or other person to the final
destination. The individual may also be returned home if it is
preferable and does not exceed the cost to bring the person
to the final destination.
• The cost of necessary accommodation and meals for the
customer or other person before the trip can be completed.
• Costs related to obtaining access to money or making
financing arrangements to enable one to pay for the above
costs. For example, this could include costs of wire
transfers or costs of phone calls and faxes to arrange for
funds to be sent.
The Ontario Travel Industry
Compensation Fund
Customer Claim Form Package
Travel Agency or Travel Wholesaler
(Tour Operator) Failure