The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 32
ABUSE: Abuse may be physical, sexual, emotional or
psychological. It may be related to a
gender, sexuality, culture or religion and may be
financial, institutional in nature. It includes both self-
neglect and neglect by others.
ACTIVE PARTICIPATION: Active participation is a way
of working that recognises an
participate in the activities and relationships of everyday
life as independently as possible. The individual is
regarded as an active partner in their own care or
support, rather than as a passive recipient. Ways to
support active participation may include assistive
technology, for example use of electronic or other
devices. Adult Social Care Workers should refer to
Common Core Principles to Support Self Care, principle
6 (www.skillsforcare.org.uk/selfcare). Healthcare
Support Workers should refer to the Essence of Care
Department of Health Publication (2010).
ADVICE AND SUPPORT: Advice and support can
come from within or outside of your organisation and
may include raising any concerns you may have.
AGREED WAYS OF WORKING: This refers to company
policies and procedures. This includes those less
formally documented by individual employers and the
self-employed or formal policies such as the
Dignity Code, Essence of Care and Compassion in
AT WORK: The definition of
may include within
the home of the individual you are supporting.
BARRIERS: These can include barriers of culture,
gender, religion, language, literacy, health issues,
disability, sensory or physical impairment.
CARE AND SUPPORT: Care and support enables
people to do the everyday things like getting out
dressed and into work; cooking meals; seeing friends;
caring for our families; and being part of our
communities. It might include emotional support at a
time of difficulty or stress, or helping people who are
caring for a family member or friend. It can mean
support from community groups or networks: for
example, giving others a lift to a social event. It might
also include state-funded support, such as information
and advice, support for carers, housing support,
disability benefits and adult social care.
CLINICAL WASTE: This includes
needles, bodily fluids and used dressings.
COMMUNICATION: This includes verbal and non-
verbal communication such as signs, symbols, pictures,
writing, objects of reference, human and technical aids,
eye contact, body language and touch. Communication
may take place face to face, by telephone, email, text,
via social networks, written reports and letters.
CONTINUING PROFESSIONAL DEVELOPMENT:
This is the way in which a worker continues to learn
and develop throughout their careers, keeping their
skills and knowledge up to date and ensuring they can
work safely and effectively.
DILEMMA: A difficult situation or problem.
DIVERSITY: celebrating differences and valuing
everyone. Diversity encompasses visible and non-
visible individual differences and is about respecting
DUTY OF CARE: Your duty of care means that you
must aim to provide high quality care to the best of
your ability and say if there are any reasons why you
may be unable to do so.
EQUALITY: being equal in status, rights, and
FUNCTIONAL LEVEL: The essential elements of
literacy, numeracy and communication skills you need
to perform your work confidently and effectively.
HANDLING COMMENTS AND COMPLAINTS: This
includes recording them.
HARM: Harm includes ill treatment (including sexual
abuse, exploitation and forms of ill treatment which are
not physical); the impairment of health (physical or
mental) or development (physical, intellectual,
emotional, social or behavioural); self-harm and
neglect; unlawful conduct which adversely affects a
property, rights or interests (for example,
HEALTH AND SAFETY: This could be in relation to
the safety of yourself, your colleagues or the people
HEALTHCARE TASKS: These include any clinical
procedures carried out as part of a care or support
plan, for example those relating to stoma care,
catheter or injections.