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The Care Certificate Self Assessment Tool (London School of Business & Finance)

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The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 1
The Care Certificate Standards
Self-Assessment Tool
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 2
What is the Care Certificate?
The Care Certificate is an identified set of standards that health and social care workers adhere to in their
daily working life. Designed with the non-regulated workforce
1
in mind, the Care Certificate gives everyone
the confidence that these workers have the same introductory skills, knowledge and behaviours to provide
compassionate, safe and high quality care and support.
The Care Certificate:
applies across health and social care;
will equip workers with the fundamental skill they need to provide quality care; and
gives a basis from which workers can further develop your knowledge and skills as their career
progresses.
What are the standards?
The 15 standards in the Care Certificate are:
1. Understand your role
2. Your personal development
3. Duty of care
4. Equality and diversity
5. Work in a person centred way
6. Communication
7. Privacy and dignity
8. Fluids and nutrition
9. Awareness of mental health, dementia and
learning disability
10. Safeguarding adults
11. Safeguarding Children
12. Basic Life Support
13. Health and Safety
14. Handling information
15. Infection prevention and control
_________________
1
In Health roles may include: Assistant Practitioner, Care Assistant, Healthcare Support Worker, Maternity Support Worker,
Nursing Assistant, Occupational Therapy Assistant, Physiotherapy Assistant, Radiography Assistant, Speech and Language
Therapy
Assistant, Senior Care Assistant. In Adult Social Care roles may include: Activities worker, Day Care Assistant, Day Care Officer,
Domiciliary care worker, Home care worker, Nursing Assistant (in a nursing home or a hospice), Personal Assistants, Reablement
Assistant, Residential Care Worker, Senior Home Care Worker, Support Worker. Other roles may be included where
achievement of all of the standards is possible.
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 3
About the self-assessment tool
Employers may want to use the self-assessment tool prior to health and social care workers commencing
their induction. Induction can then be tailored, based on the workers self- assessment. The tool is not
designed to be used as part of the selection process and can be used for both new starters and where the
employer wishes to award the Care Certificate to existing staff or if necessary identify additional training
needs.
Health and social care workers. Your employer has asked you to complete this self-assessment for the
Care Certificate. Each of the standards is listed with a check list to allow you to rate your own knowledge
and skills against the following scale:
Good You have a good standard of skills and/ or knowledge. You use these skills and
knowledge on a regular basis and feel confident in your ability. No refresher
required.
Adequate Your standard of skills and/ or knowledge meets the standard required. You may
only use the skills and knowledge from time to time or you may not feel confident in
your ability. You and your employer may agree that you need to refresh specific
knowledge or skills from this selection.
Needs refreshing You previously had this standard of skills and/or knowledge but it is no longer current
or you have not used it in your work recently/regularly. You therefore no longer have
the skills and/ or knowledge to meet the standard. A refresher is required.
New to me Either you have never worked in a caring role previously or you haven
’
t previously
covered this topic. Training/development is required.
Once you have rated yourself against each standard you will need to have a professional discussion with
your assessor, employer or manager to see how you can refresh or develop new knowledge and skills in
different areas. It is important that you are honest in your assessment of your current knowledge and skills
against each of the Standards.
The checklist is just a tool and is not evidence that you are competent against the Care Certificate. The
decision on whether you meet the Standards for the Care Certificate will be made by your manager,
employer or assessor using the self-assessment, any other appropriate evidence and in line with the
guidance set out for the Care Certificate. Please see: Health Education England www.hee.nhs.uk; Skills for
Care www.skillsforcare.org.uk or Skills for Health www.skillsforhealth.org.uk for full details.
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 4
Standard 1: Understand Your Role
Standard 1: Understand Your Role
You
To meet this standard you can:
How would you rate your current ability?
1.1
Understand
your own role
1.1a Describe your main duties and
responsibilities
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.1b List the standards and codes of
conduct and practice that relate to
your role
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.1c Demonstrate that you are
working in accordance with the
agreed ways of working with your
employer
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.1d Explain how your previous
experiences, attitudes and beliefs
may affect the way you work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.2 Work in
ways that
have been
agreed with
your
employer
1.2a Describe your employment
rights and responsibilities
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.2b List the aims, objectives and
values of the service in which they
work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.2c Explain why it is important to
work in ways that are agreed with
your employer
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.2d Demonstrate how to access full
and up-to-date details of agreed
ways of working that are relevant to
your role
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.2e Explain how and when to
escalate any concerns they might
have (whistleblowing)
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.2f Explain why it is important to be
honest and identify where errors
may have occurred and to tell the
appropriate person
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.3
Understand
working
relationships
in health and
social care
1.3b Explain how a working
relationship is different from a
personal relationship
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.3c Describe different working
relationships in health and social
care settings
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 5
You
To meet this standard you can:
How would you rate your current ability?
1.4 Work in
partnership
with others
1.4a Explain why it is important to
work in teams and in partnership
with others
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.4b Explain why it is important to
work in
partnership
with key people,
advocates and others who are
significant to an individual
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.4c Demonstrate behaviours,
attitudes and ways of working that
can help improve partnership
working.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
1.4d Demonstrate how and when to
access support and advice about:
• partnership working
• resolving conflicts
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 6
Standard 2: Your personal development
You
To meet this standard you can:
How would you rate your current ability?
2.1 Agree a
personal
development
plan
2.1a Identify sources of support
for your own learning and
development
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.1b Describe the process for
agreeing a personal development
plan and who should be involved
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.1c Explain why feedback from
others is important in helping to
develop and improve the way they
work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.1d Contribute to drawing up own
personal development plan
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.1e Agree a personal
development plan
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2 Develop
your
knowledge,
skills and
understanding
2.2a Describe the functional
level of literacy, numeracy and
communication skills
necessary to carry out your
role
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2b Explain how to check
your current level of literacy,
numeracy and
communication skills
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2c Describe how a learning
activity has improved your own
knowledge, skills and
understanding
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2d Describe how reflecting on a
situation has improved your own
knowledge, skills and
understanding
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2e Describe how feedback from
others has developed your own
knowledge, skills and
understanding
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2f Demonstrate how to measure
your own knowledge, performance
and understanding against relevant
standards
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 7
You
To meet this standard you can:
How would you rate your current ability?
2.2g List the learning opportunities
available to them and how they can
use them to improve the way they
work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2h Demonstrate how to record
progress in relation to your
personal development
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
2.2i Explain why continuing
professional development is
important
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 8
Standard 3: Duty of Care
You
To meet this standard you can:
How would you rate your current ability?
3.1
Understand
how duty of
care
contributes
to safe
practice
3.1a Define
‘
duty of care’
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.1b Describe how the duty of care
affects your own work role
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.2
Understand
the support
available for
addressing
dilemmas
that may
arise about
duty of care
3.2a Describe dilemmas that may
arise between the duty of care and
an individual’s rights
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.2b Explain what they must and
must not do within your role in
managing
conflicts and dilemmas
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.2c Explain where to get additional
support and advice about how to
resolve such dilemmas
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.3 Deal with
Comments
and
complaints
3.3a Demonstrate how to respond to
comments and complaints in
line
with
legislation and agreed ways of
working
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.3b Describe who to ask for advice
and support in handling comments
and complaints
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.3c Explain the importance of
learning from comments and
complaints to improve the quality of
service
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.4 Deal with
Incidents,
errors and
near misses
3.4a Describe how to recognise
adverse events, incidents, errors and
near misses
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.4b Explain what they must and
must not do in relation to adverse
events, incidents, errors and near
misses
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.4c List the legislation and agreed
ways of working in relation to
reporting any adverse events,
incidents, errors and near misses
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 9
You
To meet this standard you can:
How would you rate your current ability?
3.5 Deal with
confrontation
and difficult
situations
3.5a List the factors and difficult
situations
that may cause
confrontation
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.5b Describe how communication
can be used to
solve
problems and
reduce the
likelihood
or impact of
confrontation
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.5c Describe how to assess and
reduce risks in confrontational
situations
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.5d Demonstrate how and when to
access support and advice about
resolving conflicts
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
3.5e Explain the agreed ways of
working for reporting any
confrontations
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 10
Standard 4: Equality and Diversity
You
To meet this standard you can:
How would you rate your current ability?
4.1
Understand
the
importance
of equality
and inclusion
4.1a Explain what is meant by:
diversity
equality
inclusion
discrimination
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.1b Describe ways in which
discrimination may deliberately or
inadvertently occur in the work
setting
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.1c Explain how practices that
support equality and inclusion
reduce the likelihood of
discrimination
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.2 Work in
an inclusive
way
4.2a Identify which legislation and
codes of practice relating to
equality, diversity and
discrimination apply to your own role
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.2b Demonstrate interaction with
individuals that respects their
beliefs, culture, values and
preferences
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.2c Describe how to challenge
discrimination in a way that
encourages positive change
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.3 Access
information,
advice and
support
about
diversity,
equality and
inclusion
4.3a Identify a range of sources of
information, advice and support
about diversity, equality and
inclusion
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.3b Describe how and when to
access information, advice and
support about diversity, equality
and inclusion
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
4.3c Explain who to ask for advice
and support about equality and
inclusion
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 11
Standard 5: Work in a person centred way
You
To meet this standard you can:
How would you rate your current ability?
5.1
Understand
person
centred
values
5.1a Describe how to put person-
centred values into practice in your
day-to-day work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.1b Describe why it is important to
work in a way that promotes person
centred values when providing
support to individuals
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.1c Identify ways to promote dignity
in your day-to-day work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.2
Understand
working in a
person
centred way
5.2a Describe the importance of
finding out the history, preferences,
wishes and needs of the individual
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.2b Explain why the changing
needs of an individual must be
reflected in their care and/or support
plan
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.2c Explain the importance of
supporting individuals to plan for
their future wellbeing and fulfilment,
including end-of-life care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.3
Demonstrate
awareness of
the
individuals
immediate
environment
and make
changes to
address
factors that
may be
causing
discomfort or
distress
5.3a Take appropriate steps to
remove or minimise the
environmental factors causing the
discomfort or distress. This could
include:
Lighting
Noise
Temperature
Unpleasant odours
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.3b Report any concerns they have
to the relevant person. This could
include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 12
You
To meet this standard you can:
How would you rate your current ability?
5.4 Make
others aware
of any
actions they
may be
undertaking
that are
causing
discomfort or
distress to
individuals
5.4a Raise any concerns directly
with the individual concerned
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.4b Raise any concern with your
supervisor/ manager
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.4c Raise any concerns via other
channels or systems e.g. at team
meetings
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.5 Support
individuals to
minimise
pain or
discomfort
5.5a Ensure that where individuals
have restricted movement or mobility
that they are comfortable.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.5b Recognise the signs that an
individual is in pain or discomfort.
This could include:
Verbal reporting from the
individual
Non-verbal communication
Changes in behaviour
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.5c Take appropriate action where
there is pain or discomfort. This
could include:
Re-positioning
Reporting to a more senior
member of staff
Giving prescribed pain relief
medication
Ensure equipment or medical
devices are working properly
or in the correct position e.g.
wheelchairs, prosthetics,
catheter tubes
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.5d Remove or minimise any
environmental factors causing pain
or discomfort. These could include:
Wet or soiled clothing or bed
linen
Poorly positioned lighting
Noise
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 13
You
To meet this standard you can:
How would you rate your current ability?
5.6 Support
the individual
to maintain
their identity
and self-
esteem
5.6a Explain how
individual
identity
and
self-esteem
are
linked
to
emotional
and spiritual wellbeing
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.6b Demonstrate that your own
attitudes and behaviours promote
emotional and spiritual wellbeing
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.6c Support and encourage
individuals own sense of identity
and self-esteem
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.6d Report any concerns about the
individual’s emotional and spiritual
wellbeing to the appropriate person.
This could include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
5.7 Support
the individual
using person
centred
values
5.7a Demonstrate that your actions
promote person centred values
including:
individuality
independence
privacy
partnership
choice
dignity
respect
rights
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 14
Standard 6: Communication
To meet this standard you can:
How would you rate your current ability?
6.1a Describe the different ways
that people communicate
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.1b Describe how
communication affects
relationships at work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.1c Describe why it is
important to observe and be
receptive to an individual’s
reactions when communicating
with them
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.2a Describe how to establish an
individual’s communication
and language needs, wishes
and preferences
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.2b List a range of
communication methods and
styles that could help meet an
individual’s communication
needs, wishes and preferences
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.3a List barriers to effective
communication
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.3b Describe ways to
reduce barriers to
effective communication
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.3c Describe how to check
whether
they (the HCSW/ASCW) have
been understood
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.3d Describe where to find
information and support or
services, to help them
communicate more effectively
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.4a Describe what
confidentiality means in
relation to your role
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.4b List any legislation and
agreed ways of working to
maintain confidentiality in day-to-
day communication
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 15
To meet this standard you can:
How would you rate your current ability?
6.4c Describe situations where
information, normally
considered to be confidential,
might need to be passed on
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.4d Describe who they should
ask for advice and support
about
confidentiality
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.5a Demonstrate the use
appropriate verbal and non-
verbal communication:
Verbal:
Tone
Volume
Non-
verbal:
Position/ proximity
Eye contact
Body language
Touch
Signs
Symbols and pictures
Writing
Objects of reference
Human and technical aids
Communication may take place:
face to face
by telephone or text
by email, internet or
social networks
by written reports or letters
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.6a Ensure that any
communication aids/
technologies are:
Clean
Work properly
In good repair
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
6.6b Report any concerns about
the communication aid/
technology to the appropriate
person. This could include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 16
Standard 7: Privacy and Dignity
You
To meet this standard you can:
How would you rate your current ability?
7.1
Understand
the principles
that underpin
privacy and
dignity in
care
7.1a Describe what is meant by
privacy and dignity
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.1b List situations where an
individual’s privacy and dignity
could be compromised
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.1c Describe how to maintain
privacy and dignity in the work
setting
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.2 Maintain
the privacy
and dignity of
the
individual(s)
in their care
7.2a Demonstrate that your actions
maintain the privacy of the
individual. This could include:
Using appropriate volume to
discuss the care and
support of an individual
Discussing the individual’s
care and support in a place
where others cannot
overhear
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.2b Demonstrate that the privacy
and dignity of the individual is
maintained at all times being in
line with the person
’
s individual
needs and preferences when
providing personal care. This
could include:
Making sure doors, screens
or curtains are in the correct
position
Getting permission before
entering someone
’
s personal
space
Knocking before entering the
room
Ensuring any clothing,
hospital gowns are
positioned correctly
The individual is positioned
appropriately and the individual is
not exposing any part of their body
they would not want others to be
able to see
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 17
You
To meet this standard you can:
How would you rate your current ability?
7.2c Explain why it is important not
to disclose anything about the
individual that they may wish to
be kept private, unless it is
appropriate to do so. This could
include:
Health condition
Sexual orientation
Personal history
Social circumstances
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.2d Report any concerns they have
to the relevant person. This could
include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.3 Support
an
individual’s
right to make
choices
7.3a Describe ways of helping
individuals to make informed
choices
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.3b Explain how risk assessment
processes can be used to support
the right of individuals to make their
own decisions
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.3c Explain why personal views
must not influence an individual’s
own choices or decisions
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.3d Describe why there may be
times when they need to support an
individual to question or challenge
decisions made about them by
others
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.4 Support
individuals in
making
choices
about their
care
7.4a Demonstrate how to support
individuals to make informed
choices
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.4b Ensure any risk assessment
processes are used to support the
right of individuals to make their
own decisions
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 18
You
To meet this standard you can:
How would you rate your current ability?
7.4c Ensure their own personal
views do not influence an
individual’s own choices or
decisions
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.4d Describe how to report any
concerns they have to the relevant
person. This could include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.5
Understand
how to
support
active
participation
7.5a Describe the importance of how
valuing people contributes to active
participation
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.5b Explain how to enable
individuals to make informed
choices about their lives
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.5c List other ways they can
support active participation
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.5d Describe the importance of
enabling individuals to develop
skills in self-care and to maintain
their own network of friends within
their community
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.6 Support
the individual
in active
participation
in their own
care
7.6a Demonstrate that they can
support the active participation of
individuals in their care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.6b Reflect on how your own
personal views could restrict the
individual’s ability to actively
participate in their care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
7.6c Report any concerns to the
relevant person. This could include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 19
Standard 8: Fluids and nutrition
You
To meet this standard you can:
How would you rate your current ability?
8.1
Understand
the principles
of hydration,
nutrition and
food safety
8.1a Describe the importance of food
safety, including hygiene, in the
preparation and handling of food
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.1b Explain the importance of good
nutrition and hydration in maintaining
health and wellbeing
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.1c List signs and symptoms of
poor nutrition and hydration
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.1d Explain how to promote
adequate nutrition and hydration
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.2 Support
individuals to
have access
to fluids in
accordance
with their
plan of care
8.2a Ensure drinks are within reach
of those that have restrictions on
their movement/ mobility
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.2b Ensure that drinks are
refreshed on a regular basis
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.2c Ensure that individuals are
offered drinks in accordance with
their plan of care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.2d Support and encourage
individuals to drink in accordance
with their plan of care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.2e Know how to report any
concerns to the relevant person. This
could include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.3 Support
individuals to
have access
to food and
nutrition in
accordance
with their
plan of care
8.3a Ensure any nutritional products
are within reach of those that have
restrictions on their movement/
mobility
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.3b Ensure food is provided at the
appropriate temperature and in
accordance with the plan of care i.e.
the individual is able to eat it
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.3c Ensure that appropriate utensils
are available to enable the
individual to meet their nutritional
needs as independently as possible
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 20
You
To meet this standard you can:
How would you rate your current ability?
8.3d Support and encourage
individuals to eat in accordance
with their plan of care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
8.3e Know how to report any
concerns to the relevant person. This
could include:
Senior member of staff
Carer
Family member
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 21
Standard 9: Awareness of mental health, dementia and learning disability
You
To meet this standard you can:
How would you rate your current ability?
9.1
Understand
the needs
and
experiences
of people
with mental
health
conditions,
dementia or
learning
disabilities
9.1a. List how someone may feel if
they have:
1. Mental health conditions
such as:
a. Psychosis
b. Depression
c. Anxiety
2. Dementia
3. Learning Disabilities
The issues may be physical, social
or psychological and will affect the
individual in different ways.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.1b. Explain how these conditions
may influence a person
’
s needs in
relation to the care that they may
require.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.1c. Explain why it is important to
understand that the causes and
support needs are different for
people with mental health
conditions, dementia and learning
disabilities.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.2
Understand
the
importance
of promoting
positive
health and
wellbeing for
an individual
who may
have a
mental health
condition,
dementia or
learning
disability
9.2a. Explain how positive attitudes
towards those with mental health
conditions, dementia or learning
disabilities will improve the care and
support they receive.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.2b. Describe the social model of
disability and how it underpins
positive attitudes towards disability
and involving people in their own
care.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 22
You
To meet this standard you can:
How would you rate your current ability?
9.3
Understand
the
adjustments
which may be
necessary in
care delivery
relating to an
Individual
who may
have a mental
health
condition,
dementia or
learning
disability
9.3a. Describe what adjustments
might need to be made to the way
care is provided if someone has
1. Mental health conditions
such as:
a. Psychosis
b. Depression
c. Anxiety
2. Dementia
3. Learning Disabilities
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.3b. Describe how to report
concerns associated with any unmet
needs which may arise from mental
health conditions, dementia or
learning disability through agreed
ways of working.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.4
Understand
the
importance
of early
detection of
mental health
conditions,
dementia and
learning
disabilities
9.4a. Explain why early detection of
mental health needs, dementia or
learning disability is important
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.4b. Give examples of how and why
adjustments to care and support
might need to be made when a
mental health condition, dementia or
learning disability is identified.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.5
Understand
legal
frameworks,
policy and
guidelines
relating to
mental health
conditions,
dementia and
learning
disabilities
9.5a List the main requirements of
legislation and policies that are
designed to promote the human
rights, inclusion, equal life chances
and citizenship of individuals with
mental health conditions, dementia
or learning disabilities
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.5b Explain how the legislation
and policies listed may affect the day
to day experiences of individuals
with mental health needs, dementia
or learning disabilities and their
families
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 23
You
To meet this standard you can:
How would you rate your current ability?
9.6
Understand
the meaning
of mental
capacity in
relation to
how care is
provided
9.6a Explain what is meant by the
term “capacity”.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.6b. Explain why it is important to
assume that someone has capacity
unless there is evidence that they do
not
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.6c Explain what is meant by
“consent”, and how it can change
according to what decisions may
need to be taken.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
9.6d Describe situations where an
assessment of capacity might need
to be undertaken and the meaning
and significance of “advance
statements” regarding future care.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 24
Standard 10: Safeguarding Adults
You
To meet this standard you can:
How would you rate your current ability?
10.1
Understand
the principles
of
Safeguarding
adults
10.1a Explain the term safeguarding
adults
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1b Explain your own role and
responsibilities in safeguarding
individuals
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1c List the main types of abuse
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1d Describe what constitutes
harm
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1e Explain why an individual
may be vulnerable to harm or abuse
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1f Describe what constitutes
restrictive practices
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1g List the possible indicators of
abuse
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.hg Describe the nature and scope
of harm to and abuse of adults at
risk
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1i List a range of factors which
have featured in adult abuse and
neglect
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1j Demonstrate the importance of
ensuring individuals are treated
with dignity and respect when
providing health and care services
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.1k Describe where to get
information and advice about your
role and responsibilities in
preventing and protecting
individuals from harm and abuse
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.2 Reduce
the likelihood
of abuse
10.2a Describe how care
environments can promote or
undermine people’s dignity and
rights
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.2b Explain the importance of
individualised, person centred care
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 25
You
To meet this standard you can:
How would you rate your current ability?
10.2c Explain how to apply the basic
principles of helping people to keep
themselves safe
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.2d Explain the local
arrangements for the implementation
of multi-agency Safeguarding Adult
’
s
policies and procedures
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.2e List ways in which the
likelihood of abuse can be reduced
by managing risk and focusing on
prevention
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.2f Explain how a clear complaints
procedure reduces the likelihood of
abuse
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.3 Respond
to suspected
or disclosed
abuse
10.3a Explain what to do if abuse of
an adult is suspected; including how
to raise concerns within local
whistleblowing policy procedures
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.4 Protect
people from
harm and
abuse –
locally and
nationally
10.4a List relevant legislation, local
and national policies and procedures
which relate to safeguarding adults
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.4b Explain the importance of
sharing information with the relevant
agencies
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
10.4c Describe the actions to take if
they experience barriers in alerting
or referring to relevant agencies
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 26
Standard 11: Safeguarding Children
You
To meet this standard you can:
How would you rate your current ability?
11.1
Safeguard
children
If they work in health: Meet the
most up to date national
minimum training
standards for Safeguarding
Children at Level 1 as set out in
the guidance issued by the
Intercollegiate Royal College of
Paediatrics and Child Health.
If they work in Social Care: Explain
what they must do if they suspect a
child, young person (met in any
circumstances) is being abused or
neglected.
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 27
Standard 12: Basic Life Support
You
To meet this standard you can:
How would you rate your current ability?
12.1 Provide
basic life
support
Be able to carry out basic life
support.
Complete practical Basic Life
Support Training that meets the UK
Resuscitation Council guidelines.
If working with Adults in
health and social care they
will undertake training in
adult basic life support.
If working with Paediatric
patients in health they will
undertake training in
paediatric basic life
support.
If working with Newborn
patients in health they will
undertake training in newborn
life support.
Guidance:
Most up to date Resuscitation
Council Resuscitation Guidelines
Cardiopulmonary
Resuscitation – Standards
for clinical practice and
training Joint Statement
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 28
Standard 13: Health and safety
You
To meet this standard you can:
How would you rate your current ability?
13.1
Understand
your own
responsibilities
and the
responsibilities
of others
relating to
health and
safety in the
work setting
13.1a Identify legislation relating
to general health and safety in a
health or social care work setting
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.1b Describe the main points
of the health and safety policies
and procedures agreed with the
employer
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.1c Outline the main health and
safety responsibilities of:
self
the employer or manager
others in the work setting
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.1d List tasks relating to health
and safety that should not be
carried out without special
training
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.1e Explain how to access
additional support and
information relating to health
and safety
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.1f Describe different types of
accidents and sudden illness that
may occur in your own work
setting
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.2
Understand
Risk
Assessment
13.2a Explain why it is important
to assess the health and safety
risks
posed by particular work
settings, situations or activities
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.2b Describe how and when to
report health and safety risks
that they have identified
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.3 Move
and assist
safely
13.3a Identify key pieces of
legislation that relate to
moving and assisting
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.3b List tasks relating to moving
and assisting that they are
not allowed to carry out until
they are
competent
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.3c Demonstrate how to
move and assist people and
objects safely, maintaining the
individual’s dignity, and in
line with legislation and
agreed ways of working
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 29
You
To meet this standard you can:
How would you rate your current ability?
13.4
Understand
procedures
for
responding
to accidents
and sudden
illness
13.4a List the different types of
accidents and sudden illness
that may occur in the course of
your work
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.4b Describe the procedures
to be followed if an accident or
sudden illness should occur
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.4c List the emergency first aid
actions they are and are not allowed
to carry out
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.5
Understand
medication
and
healthcare
tasks
13.5a Describe the agreed ways of
working in relation to medication
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.5b Describe the agreed ways of
working in relation to healthcare
tasks
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.5c List the tasks relating to
medication and health care
procedures that they are not allowed
to carry out until they are competent
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.6 Handle
hazardous
substances
13.6a Describe the hazardous
substances in your workplace
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.6b Demonstrate safe practices for
storing, using and disposing of
hazardous substances
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.7 Promote
fire safety
13.7a Explain how to prevent fires
from starting or spreading
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.7b Describe what to do in the
event of a fire
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.8 Work
securely
13.8a Describe the measures that
are designed to protect your own
security at work, and the security of
those they support
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.8b Explain the agreed ways of
working for checking the identity of
anyone requesting access to
premises or information
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 30
You
To meet this standard you can:
How would you rate your current ability?
13.9 Manage
stress
13.9a Recognise common signs and
indicators of stress in themselves
and others
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.9b Identify circumstances that
tend to trigger stress in themselves
and others
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
13.9c List ways to manage stress
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 31
Standard 14: Handling Information
You
To meet this standard you can:
How would you rate your current ability?
14.1 Handle
information
14.1a Describe the agreed ways of
working and legislation regarding
the recording, storing and sharing of
information
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
14.1b Explain why it is important to
have secure systems for recording,
storing and
sharing
information
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
14.1c Demonstrate how to keep
records that are up to date,
complete, accurate and legible
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
14.1d Explain how, and to whom, to
report if they become aware that
agreed ways of working have not
been followed
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
15.1 Prevent
the spread of
infection
15.1a Describe the main ways an
infection can get into the body
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
15.1b Demonstrate effective hand
hygiene
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
15.1c Explain how your own health
or hygiene might pose a risk to the
individuals
they support or work
with
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
15.1d List common types of
personal protective clothing,
equipment and procedures and how
and when to use them
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
15.1e Explain the principles of safe
handling of infected or soiled linen
and clinical waste
☐Good ☐ Adequate ☐ Needs refresh ☐ New to me
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 32
ABUSE: Abuse may be physical, sexual, emotional or
psychological. It may be related to a
person
’
s
age, race,
gender, sexuality, culture or religion and may be
financial, institutional in nature. It includes both self-
neglect and neglect by others.
ACTIVE PARTICIPATION: Active participation is a way
of working that recognises an
individual
’
s
right to
participate in the activities and relationships of everyday
life as independently as possible. The individual is
regarded as an active partner in their own care or
support, rather than as a passive recipient. Ways to
support active participation may include assistive
technology, for example use of electronic or other
devices. Adult Social Care Workers should refer to
Common Core Principles to Support Self Care, principle
6 (www.skillsforcare.org.uk/selfcare). Healthcare
Support Workers should refer to the Essence of Care
Department of Health Publication (2010).
ADVICE AND SUPPORT: Advice and support can
come from within or outside of your organisation and
may include raising any concerns you may have.
AGREED WAYS OF WORKING: This refers to company
policies and procedures. This includes those less
formally documented by individual employers and the
self-employed or formal policies such as the
Dignity Code, Essence of Care and Compassion in
Practice.
AT WORK: The definition of
‘
at
work
‟
may include within
the home of the individual you are supporting.
BARRIERS: These can include barriers of culture,
gender, religion, language, literacy, health issues,
disability, sensory or physical impairment.
CARE AND SUPPORT: Care and support enables
people to do the everyday things like getting out
of bed,
dressed and into work; cooking meals; seeing friends;
caring for our families; and being part of our
communities. It might include emotional support at a
time of difficulty or stress, or helping people who are
caring for a family member or friend. It can mean
support from community groups or networks: for
example, giving others a lift to a social event. It might
also include state-funded support, such as information
and advice, support for carers, housing support,
disability benefits and adult social care.
CLINICAL WASTE: This includes
‘
sharps
’
,
such as
needles, bodily fluids and used dressings.
COMMUNICATION: This includes verbal and non-
verbal communication such as signs, symbols, pictures,
writing, objects of reference, human and technical aids,
eye contact, body language and touch. Communication
may take place face to face, by telephone, email, text,
via social networks, written reports and letters.
CONTINUING PROFESSIONAL DEVELOPMENT:
This is the way in which a worker continues to learn
and develop throughout their careers, keeping their
skills and knowledge up to date and ensuring they can
work safely and effectively.
DILEMMA: A difficult situation or problem.
DIVERSITY: celebrating differences and valuing
everyone. Diversity encompasses visible and non-
visible individual differences and is about respecting
those differences.
DUTY OF CARE: Your duty of care means that you
must aim to provide high quality care to the best of
your ability and say if there are any reasons why you
may be unable to do so.
EQUALITY: being equal in status, rights, and
opportunities.
FUNCTIONAL LEVEL: The essential elements of
literacy, numeracy and communication skills you need
to perform your work confidently and effectively.
HANDLING COMMENTS AND COMPLAINTS: This
includes recording them.
HARM: Harm includes ill treatment (including sexual
abuse, exploitation and forms of ill treatment which are
not physical); the impairment of health (physical or
mental) or development (physical, intellectual,
emotional, social or behavioural); self-harm and
neglect; unlawful conduct which adversely affects a
person
’
s
property, rights or interests (for example,
financial abuse).
HEALTH AND SAFETY: This could be in relation to
the safety of yourself, your colleagues or the people
you support.
HEALTHCARE TASKS: These include any clinical
procedures carried out as part of a care or support
plan, for example those relating to stoma care,
catheter or injections.
The Care Certificate Framework (Self-Assessment tool)
©Copyright Health Education England, Skills for Care and Skills for Health 33
INCLUSION: ensuring that people are treated equally
and fairly and are included as part of society.
INDIVIDUAL: This refers to any adult, child or young
person accessing care or support; it will usually mean
the person or people supported by the worker.
KEY PEOPLE: The people who are important to an
individual and who can make a difference to his or her
wellbeing. Key people may include family, friends,
carers and others with whom the individual has a
supportive relationship.
LEGISLATION: Important legislation includes the Data
Protection Act, the Human Rights Act and the Mental
Capacity Act.
MANAGING RISK: Supporting individuals to exercise
their choices and rights, recognising the balance
between managing risk and enabling independence,
choice and control.
MOVING AND ASSISTING: This is often referred to as
‘
moving
and
handling’
in health and
‘m
oving
and
positioning
’
in social care.
NEEDS: Assessed needs can include a variety of
physical, mental health, emotional, social, spiritual,
communication, learning, support or care needs.
OTHERS: For example, your own colleagues and
other professionals across health and social care.
PERSONAL DEVELOPMENT PLAN: Yours may have
a different name, but it will record information such as
agreed objectives for development, proposed activities
to meet those objectives and timescales for review.
PERSON-CENTRED VALUES: These include
individuality, independence, privacy, partnership,
choice, dignity, respect and rights.
REFLECT: This is the process of thinking about every
aspect of your work, including identifying how and
where it could be improved.
REPORTING: This includes the recording of adverse
events, incidents, confrontations, errors and issues.
SECURE SYSTEMS: This includes both manual and
electronic systems.
SELF-CARE: This refers to the practices undertaken
by people towards maintaining health and wellbeing
and managing their own care needs. It has been
defined as: “the actions people take for themselves,
their children and their families to stay fit and maintain
good physical and mental health; meet social and
psychological needs; prevent illness or accidents; care
for minor ailments and long-term conditions; and
maintain health and wellbeing after an acute illness or
discharge from hospital.” (Self care – A real choice:
Self care support – A practical option, published by
Department of Health, 2005).
SERVICES: Services may include translation,
interpreting, speech and language therapy and
advocacy services.
SOURCES OF SUPPORT: These may include formal
or informal support, supervision and appraisal.
STANDARDS: These may include codes of conduct
and practice, regulations, registration requirement
(quality standards), National Occupational Standards
and the Human Rights Act.
STRESS: While stress can have positive as well as
negative effects, but in this document the word is used
to refer to negative stress.
WELLBEING: A
person
’
s
wellbeing may include their
sense of hope, confidence and self-esteem, their ability
to communicate their wants and needs, to make contact
with others, to show warmth and affection, and to
experience and show pleasure or enjoyment.
WHISTLEBLOWING: Whistleblowing is when a worker
reports suspected wrongdoing at work. Officially this is
called
“
making
a disclosure in the public
interest
”
and
may sometimes be referred to as
“
escalating
concerns.”
You must report things that you feel are not right, are
illegal or if anyone at work is neglecting their duties.
This includes when
someone
’
s
health
and safety
is in
danger; damage to the environment; a criminal offence;
that the company is not obeying the law (like not having
the right insurance); or covering up wrongdoing.
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Completed 16 November 2020

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