No. Key considerations Actions needed
18 Personal and team impact: Has there been sustained effort to address people
and cultural priorities at individual and team levels:
Ongoing communication with staff and service users, ways of resolving issues,
acting on feedback as it arises?
Working with staff and their Trade Unions to monitor the impact of the changes?
Supporting staff in implementing new skills required for the change and offering
‘hands-on’ support on site for challenges?
Continuously scanning to ensure that the old ways of working are phased out
sensitively and supporting the new behaviours required to operate in the changed
Monitoring the overall environment for staff – is it supportive? Is there an
acknowledgement that change takes time?
Are staff health and wellbeing services available?
19 Learning and development supports to build capacity at individual and team levels.
New skills and learning needed to undertake revised processes and practices
Behaviour change needed to support changing culture over time
Supports in place for those leading the change
20 Outcomes and measurement: Are adequate monitoring and tracking mechanisms
21 Are the outcomes and benets for service users clearly described and widely
22 Are the benets of the change credible – do staff and service users believe in them?
If not, what action is needed?
People’s Needs Deﬁning Change Health Services Change Guide
Template 6.4.1: Factors to Monitor During Implementation (continued)