Template 6.3.4: Action Plan
Purpose
This template is the Action Plan that will guide the change process. It outlines the
outcomes you want to achieve, the actions required to deliver on the outcomes,
resources required, persons responsible and timeframes. It is based on the culmination
of all your work on dening the need for change and designing a better future. In
addition to identifying key actions to get from the current situation to the future, key
enabling and sustaining actions also need to be included.
How to use it?
1. Summarise the key outcomes agreed for the change in Column 1 to anchor
the Action Plan.
2. Transfer the actions agreed in Template 6.3.3: Service Design –
Gap and Impact Analysis into Column 2 and align to the outcomes.
3. Identify the key performance indicators that will be used to track and measure
progress on change actions.
4. Identify dependencies and specify the resources required to implement the change.
5. Identify key people responsible for actions.
6. Identify realistic timeframe for delivery of actions.
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
Include detailed actions
Also actions to address risks, to support enablers of the change
and address any dependencies
People’s Needs Defining Change Health Services Change Guide
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
Service: Date:
Outcome*
Actions Key performance
indicators**
Dependencies and
resources
Person(s)
responsible for
action
Timeframe
People’s Needs Defining Change – Health Services Change Guide
* Outcomes: What is the expected result or benet of the change? Use a specic change term to assist measurement and analysis, i.e. increased efciency …, reduced number of …,
faster delivery of …, increased satisfaction with …, reduced waiting times …, etc. (‘improved’ or ‘better’ are not specic enough).
** Key performance indicators: Measures used to track delivery of the outcomes.
People’s Needs Defining Change Health Services Change Guide
Template 6.3.4: Action Plan (continued)
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