Component of the Service Operational Model Describe the detail of the Service Operational Model, i.e. how the future service is organised
Your answers in this column will auto-ﬁll into Future Service Operational Model design column in 6.3.3
Model of care or service provision
Overall philosophy of care (medical, psychosocial,
therapeutic, holistic, etc.)
Who will use the service?
Who will deliver the service?
Who will the service interact with most,
i.e. referral sources, other teams or agencies, etc.?
People’s Needs Deﬁning Change Health Services Change Guide
Template 6.3.2: Detailed Design of the Service Operational Model
This template enables you to describe the detail of your preferred Service Operational
Model, i.e. how the future service will be organised and delivered. You can also use the
template to focus on an element of your service.
How to use it?
Complete this template for the preferred option
Describe the detail – how the service will be organised and delivered (future vision/
design for the service). Use the prompts to guide you. Complete for all parts of the
service that are changing and/or note if no change is planned.