Template 6.2.8: People and Culture Change Platform – Readiness Factors
Purpose
This template assists in identifying readiness in relation to the People and Culture
Change Platform outlined in the Change Framework. The ndings will guide as to where
focused attention is required to address cultural elements in an integrated manner.
How to use it?
Carry out this exercise as a team-based activity. Use the key activities below to generate
a rating for each of the people and cultural priorities outlined below. Identify actions to
increase readiness based on the ndings – actions can be prioritised as follows:
High: to maintain focus and do more of
Medium: to improve
Low: to target in a dedicated way
Readiness
How would you rate readiness?
People and cultural factors - for more detailed explanation
refer to 1.2.1 to 1.2.9
High Medium Low Action
Practice collective leadership
1. Be self-aware
2. Role model the change
3. Communicate with integrity and purpose
4. Nurture collective leadership activity
5. Build relationships and create networks
please number please number please number
Model shared values
1. Understand personal values
2. Connect on a noble goal – add public value
3. Translate values into action
4. Monitor performance in line with values
please number please number please number
People’s Needs Defining Change Health Services Change Guide
Engage and communicate
1. Involve service users, families, citizens, communities
and staff
2. Address core needs to enable engagement
3. Tap into clinical and other frontline experiences
4. Mobilise widespread involvement
5. Develop a plan to engage and communicate
please number please number please number
Understand personal experiences
1. Facilitate transitions
2. Understand personal responses
3. Create the safety and space to support personal change
4. Understand and work with resistance and personal
readiness
please number please number please number
Support behaviour change
1. Understand behavioural change
2. Focus on emotional connections
3. Support and afrm mindset and behaviour change
4. Challenge unacceptable behaviours
please number please number please number
People’s Needs Defining Change Health Services Change Guide
Template 6.2.8: People and Culture Change Platform – Readiness Factors (continued)
Invest in people and teams
1. Support personal learning
2. Prioritise effective team working
3. Support a learning culture
4. Resource the change
please number please number please number
Network and partner
1. Develop capacity for co-production
2. Lever partnerships to inuence health and social gain
3. Value connections and use social networking
4. Commission and partner for public value
please number please number please number
Use evidence and lever technology
1. Use evidence to lever change and demonstrate outcomes
2. Gather data and knowledge from multiple sources
3. Engage in robust measurement and analysis
4. Lever e-health and technology to deliver innovative
solutions
please number please number please number
People’s Needs Defining Change Health Services Change Guide
Template 6.2.8: People and Culture Change Platform – Readiness Factors (continued)
Deliver public value and be accountable
1. Implement robust governance arrangements
2. Empower staff to be accountable as public servants
3. Enable and align regulation and oversight
4. Support performance to deliver better outcomes
please number please number please number
People’s Needs Defining Change – Health Services Change Guide
People’s Needs Defining Change Health Services Change Guide
Template 6.2.8: People and Culture Change Platform – Readiness Factors (continued)
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